Popeyes Louisiana Kitchen

My name is Jim Pruitt and I came into a popeye's restaurant store number 11977 the address is 1705 ridge station court Capitol Heights Maryland 20743. I was being served by a young lady named Kennedy post number 11 no 10074 She told me I had to wait a few minutes for the other 2 apple pies and there'd been waiting seriously since about 25 after 7 Notice that the young man had took my order that she had put over the warmer for me after I asked her to do it and gave it to another customer.

They only had 2 applies but some would be up very shortly 2 Apple pies. Societh Mr Kennedy asked me if I could wait I said yes. And when the pies were coming up drive through took all of the pies because the front I guess registered did not say anything about that they needed any pause so I had to wait in additionalFor new pies. Began to speak with the young lady who was making the pies and she apologized you know she didn't know because no one told her.

In the midst of me having a conversation with her this young man came up in my face rudely and started telling me how I should talk to the young lady which I wasn't being rude to I was talking loud because we were talking to each other across the room. And I asked him to please stay out of my conversation because I wasn't talking to him and he consisted to tell me whatever the *** he wanted to tell me I wanted to reach over-the-counter and knock him the *** out. The 7 and I've grown past that. Then he proceeded to tell me if I don't shut my mouth that he'll put me out right now and I won't get anything.

Young lady from drive through explained to me that no one told her so that's why she took she apologized. Yes came up to me and said just give me 6 minutes and I'll take care of what she did in less than 6 minutes and she apologized. This little young man. Nothing to me but what did that I've received enough to sell them anything cause I don't wanna talk to you.

Gotta go get the young man's name so you know who he isAfter I waited till 733 to get my pies there's no more shrimps cause I first I ordered at 709 a Tackle box with macaroni and cheese. But there is no Mac and there's no shrimp it's got to wait for them to recoup the shrimp. I just went to ask the young man what his name was I can put him on this report, At times and he ignored me all 4 or5 times. So I asked miss Holloway what was his name,, Tell me he is supposed to tell me.

Though I thought maybe he didn't hear me I know I was loud enough but I just wanted to make sure so I walked over to him and asked him again what is your name you just ignored me. The level of disrespect astronomical. It's chow I don't know if the manager or not working for you you might want to rethink that. Been 25 and he jumped in my face like he did this would have been a very different conversation.

It's trying to find out who I Am and WHY the *** I beat the *** out of you employee. You need to fix it thank you I wait for your reply.

Here below here's a picture of them. I just received my order about 5 minutes ago.

I placed a food order through my app. Went to pick up my food through the drive thru ,line was long so I wasnt able to check my food there , came home to find out I was missing my 3 pieces of tenders I ordered .

I drove back to Popeyes went inside and was greeted with a what are you here for I proceeded to explain what was wrong she then replied all this for 3 tenders ? I also over heard her speaking with a mother employee stating you will be mad if I threw this on the floor talking about someone elses order . I received my tenders I asked for some sauce and was told there wasnt any ,and I just left . I got home (now all my food was cold) i separated dishes for my family just to find out the chicken (most of them were very pink and red inside ) along with my 3 piece tenders being extremely small.

I felt the need to write because the service was just not acceptable and the food as well. I know now I will Never go back to that location.

I went to Popeye's today (Tuesday, March 19, 2024) at 12:12pm with a gift card. I was in the drive-thru.

I placed my order and presented my gift card. I was told that the transaction failed. She tried a couple of times and then I asked for the manager. The manager stated that their system is not equipped to take gift cards.

All they had to do was manually enter the number, but they refused to do that. When I got back to the office, I asked my co-workers if they patronized that Popeyes and they said that the same thing happed to them with the gift card. They also told the cashiers that all they had to do was manually enter the number.

I just wanted to let it be known that you are probably losing business at this location because the cashiers are too lazy to manually do anything.

I would like to hear back from you regarding this. I love Popeye's, but this contributes to the reason that we no longer eat at ANY fast food places, especially at Popeye's.

Me and my husband pulled up to lane 2 at Popeyes drive thru and placed a order for a 8 piece meal but a few seconds after ordering we decided we actually wanted more chicken so we asked to cancel the order and instead we wanted the 12piece meal. That seemed to be confusing because the order taker kept messing up the order.

Finally it was understood and we pulled forward and when we got to the window it was for the 8 piece. So they asked me to pay for the 12 piece and pull forward to wait so they can fix the order and that was at 7:21pm. By the time we got tired of waiting it was 7:57pm. We decided to drive back around to the window to find out why we are still waiting and when we were 2 cars behind the window the Manger was coming out with our food.

We were upset and wanted some type of compensation. Manger didnt seem to know what to to and didnt help.

We leave and get home only to find we have 9 pieces of chicken instead of 12. So here we are today and no resolution yet.

Being from Northwest Florida and later living in New Orleans, I virtually grew up on Popeyes.

And as far as I was concerned until last year, Popeyes was the best fried chicken place in the universe. That was until we finally got one in my local town of Harrison, AR.

We were super-excited to have one opening soon, and when it arrived, we tried our best to be happy with it.

But we gave it four chances, and every one had issues - sometimes major ones. Now, we wont go to Popeyes anywhere, because these combined with an experience in the Little Rock area mean our last five visits have been bad experiences. And while the manager in Little Rock (Maurice Utsey) was apologetic and wanted to make it right with a replacement meal, weve not gotten a single response about ANY of the issues with the Harrison, AR location despite several tries.

My experiences are exclusive to Arkansas, but heres the thing. I have loads of friends in NOLA whove been eating Popeyes since Copeland opened the first one, and they arent happy, either.

Some wont set foot in the place any longer. They dont like the much smaller pieces (which I also noticed in Harrison but not Little Rock so it has been in the last three years) combined with the much higher prices and the constant errors and are turning to Churchs - especially since Churchs offers spicy chicken now.

All told, Ive spent over $100 for five meals that were wrong. But before I give up on the company completely, I figured I would try contacting at the corporate level and hope for a response.

The following email was sent April 15, 2023, forwarded with a follow up for a fourth visit on May 10, 2023, and all of it forwarded again on June 15, 2023. Since every visit was a problem and there was no accountability, I have not been back to this or any other Popeyes since.

Why would I, since I wont get what I ordered?

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Hello;

I am writing to you regarding the Popeye's Louisiana Kitchen that recently opened in Harrison, AR (#14222).

As someone who grew up on Popeye's Chicken, I was delighted to see that we were getting one, and downloaded the app in anticipation.

Since then, I've ordered from this location three times (twice via the app, once in-store). Each time, there has been an issue.

The first time, I arrived at the location and had to wait 20 minutes for them to get to me at the carry out window, then another 10 minutes to get my order. Fortunately I got exactly what I ordered, and chalked it up to the store being relatively new. That was order number 3172:

Offer - 2 Can Dine Spicy

$9.99

1pc Leg Spicy

1pc Leg Spicy

1pc Wing Spicy

1pc Breast Spicy

1pc Thigh Spicy

Regular Cajun Fries

Regular Mashed Potatoes With Cajun Gravy

Biscuits

On the second order, I waited longer to arrive at the location to give them more time to prepare.

This time I used the drive-thru. When I got to the intercom, they hadn't even received the order yet! I had to tell them what my order was, and they still didn't get it right. This was order number 42848:

1/4 Popcorn Shrimp Dinner

$7.99

1/4 Lb Popcorn Shrimp

Cocktail Sauce

Regular Red Beans & Rice

Biscuits

Offer - 2 Can Dine Spicy

$9.99

1pc Leg Spicy

1pc Leg Spicy

1pc Wing Spicy

1pc Breast Spicy

1pc Thigh Spicy

Regular Mashed Potatoes With Cajun Gravy

Biscuits

The issue with the order itself was minor - biscuits were missing (I call it minor, but you know the biscuits are a big deal.

LOL).

So, since there had been issues with using the app both times, for the third time I went into the store. This was my biggest order, at $44.39, and also the biggest problem. They didn't even come close to what the meal was supposed to be, at least not in the chicken. The order number was 73271-4****-24010-2****.

What we were supposed to receive was:

12pc Signature Chicken Family Meal - $34.99

6 Biscuit

Large Mashed Potatoes With Cajun Gravy

Large Beans & Rice

12PC CUSTOM 3pc Breast Classic 3pc Leg Spicy 3pc Thigh Spicy 3pc Wing Classic

Bottled Water - $1.75

Lg Dr Pepper - $3.39

It is hard to mess up drinks, sides, and biscuits (even though they managed the latter once). But the chicken is a different story. What we received was: 1pc Breast Classic 2pc Thigh Classic 3pc Leg Spicy 1pc Leg Classic 3pc Thigh Spicy 2pc Wing Classic

I cannot figure how a classic wing and 2 classic breasts became a classic leg and 2 classic thighs. This is a major mistake, and was disappointing for us since the classic was for my wife and the spicy was for me.

What was supposed to be two meals with leftovers became one meal, plus leftovers for me but not what I would have ordered for myself since the whole point (for me) of going to Popeye's is the spicy chicken. If I wanted plain fried chicken, I could get it at the grocery store 4 blocks from the Popeye's for less than half the price.

It is beyond annoying that I have to travel 25 miles round trip to get to Popeye's, and every time the order is messed up.

And frankly, this isn't exclusive to the Harrison location. I had a big problem with a 12pc family box in Little Rock a few years back, too. I never got that straightened out - not because I wasn't contacted, but because I was supposed to go there for a replacement box but that's almost 3 hours from here.

So that's TWO 12pc boxes that have had issues from Popeye's.

I am very disappointed overall in where a restaurant I grew up with seems to have degenerated to. At this point, it may as well be Cajun's on Canal Street. At least they had a buffet when they were open.

In the May 10 email, the following was added, making the Harrison Popeyes 0 for 4 - thats worse than a Mike Ditka Saints season!:

On May 3 (04:08:31PM, transaction number 96), on the way to check my wife in to the hospital for surgery, she was hungry. We stopped at Popeye's again and she ordered a chicken sandwich.

We got the back and lit off for the hospital almost 2 hours away. She pulled the "sandwich" from the bag, and it was nuggets! How in the heck could they get it that wrong?

I thought it was bad when they didn't know a leg from a wing or a breast from a thigh!Please respond, this is getting ridiculous! Transaction ID: 36241-5****-34010-2****

I've been to this one several times as it is the closest and only thing near my work. The service is lousy to say the least.

The pop is either out or flat. They very seldom have correct change and when they do they have to search for it. I've been there a couple of times where they didn't have any silverware or lids for their mashed potatoes. Do you know what it's like eating hot mashed potatoes with gravy with no spoon?

It sucks to say the least!

I had the same problem when I was served macaroni and cheese with no spoon. The bathroom needs to have toilet paper in the holder and that's sitting on the trash can and they need to remove the hand sanitizer completely from the wall as they've only left the back of it so it makes the place look trashy.

Hello, my husband went to our local Popeyes located on cottage grove and 47th st, he ordered two meals, one meal asked for 2 thighs, and I open the box only got a thigh and a tiny little bitty leg, fries were not fresh, asked for jalapeños didnt get those, was at the speaker and the person taking his order kept rushing him telling him to pull up to the window while he was trying to get our order in which indicated that they werent even listening to his order, money is very hard to be made these days so when you go to a restaurant and order food you expect everything to be as you ordered it, Im tired of it, this is the time to start saying something so something can be done because its just annoying and irritating. I cant give proof of purchase because they never gave me my receipt. Thank you!