Poor servive

My order was incorrect I had to repeat myself twice upon ordering and then clarified again once at the window and server had an attitude and then got the meal home to give to my sick son, and they still got my order wrong and I had to go back to the store to get my order corrected; which should have been mac / cheese not fries and when I got the mac/cheese the Styrofoam that was melted through of which was tuck onto his mac /cheese. Ugh, I know that everybody is short staff but man!!!!
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ID
#3177745 Review #3177745 is a subjective opinion of poster.
Location
San Diego, California

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Verified Reviewer
New Reviewer

Resolved: I haven’t got paid for working at Popeyes

Update by user Dec 19, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Dec 19, 2021
Well normally when you first got hired in at Popeyes they give you options if you want to use the Popeyes work card or have your own card that you want your money to go to when you get paid from working right, well I decide to have my own card which I choose to use my Current debit card to get paid by, I am supposed to get paid 2 days before Monday from Popeyes, and it is Sunday and I still haven't got paid from working at Popeyes
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Resolved
ID
#3177055 Review #3177055 is a subjective opinion of poster.
Location
Baltimore, Maryland
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Bad service and food

i ordered the special dinner for two it suposed to be 1 wing 1 thigh 2 leggs 1 breast and two sides i asked for beans and rice they say we do have them so now it gets bad i get 3 wings 1 thigh 1 breast i asked why 3 wings she reply thats the way it is and a half full cole slaw this was at oxford alabama the worst service they just dont care about anyoney from thi places

User's recommendation: stay away frtom popeyes.

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ID
#3176723 Review #3176723 is a subjective opinion of poster.
Location
Locust Dale, Virginia

Bad Attitude Assistant Manager

bad attitude assistant manager making a seen in front of customers and her crew she act like she owned the popeye instead for being a customer oriented employee/ manager rachael needs a lot professional training and needs training very badly

User's recommendation: be more courteous be more customer friendly.

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ID
#3171171 Review #3171171 is a subjective opinion of poster.
Location
Grand Prairie, Texas

Terrible service every time I go

Every time I go there is extremely long line very very slow service they did not give inside walk-in service will not put a sign on the door telling people that the chicken pieces are extremely small the store needs a better manager it's located in Golden gate Florida

User's recommendation: Don't go.

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ID
#3169492 Review #3169492 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Customer service thrown back in my face for what!

Ordered a 3 chicken strips meal and a two peice meal ,so when I get home there was no strips and only two pieces meal I called and informed them so after not being able to find my order which the cashier was all ready rude when I was ordering anyway the manager says ok...
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2 comments
#2218924

My Goodness!

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ID
#3155306 Review #3155306 is a subjective opinion of poster.
Location
Portland, Oregon
Pros
  • Red beans and rice
Cons
  • None cared
  • Customer service was awful
Loss
$30
Preferred solution
I would like to get some free meals for a length of time,or and,my money back and the right food corrected.yes

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New Reviewer

Partial opening verses a open for business establishment.

Local Popeyes has been open almost a year now while employees keeps lobby and doors close for business from morning til closing

User's recommendation: Spend your money somewhere else.

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ID
#3151507 Review #3151507 is a subjective opinion of poster.
Location
Garden City, Georgia
Pros
  • Its convenient on my way home from work
Cons
  • Bad attitude
  • Rude and antagonistic service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Customer service and food quality

I ordered Megan tha Stallion sandwich combo with sweet tea 12 piece nugget combo also with sweet tea realizing my step son couldnt eat spicy food got to the window told them I will pay for that sandwich asked if I could order a no spicy chicken sandwich which was a classic Paid for my order the cashier gave my card back and didnt give me a receipt alone with my order the sweet tea was not sweet at all

User's recommendation: Become a store mystery shopper and check for food quality and check for a receipt.

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ID
#3135375 Review #3135375 is a subjective opinion of poster.
Loss
$5
Preferred solution
Let the company propose a solution

To get things settled about my hiring, and pay and scheduling

As of last week I haven't done any work because I didn't know the store was closing down for remodeling I only worked for 3 days a week Tuesday Wednesday and Thursday upon me going into work, the following week and they're closed, for remodeling, with no heads up. I...
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ID
#3111995 Review #3111995 is a subjective opinion of poster.

Bad chicken

I Bought 2-2 piece snacks spicy. 1 white box and 1 dark box. I spoke to retired meat/food inspector and he tells me that the fried chicken that was smoking hot was probably old chicken that was refried. THE MOST HORRIBLE CHICKEN THAT I HAVE EVER HAD. My thought is this Popeyes must be going out of business soon. This Popeyes use to be the best!!!! Even the original chicken sandwich was bad.

User's recommendation: I was so disappointed to think that they are mixing new with previous cooked chicken. Check your chicken.

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ID
#3108572 Review #3108572 is a subjective opinion of poster.
Location
Pontiac, Michigan

Horrible service

I placed an order price came out to $45, I expect my order to be correct when I received it, of course it wasn't I got home and was missing a chicken sandwich! I gave the store a call and hear them laughing when I complained about my order being incorrect for a bunch of kids that want more pay I would expect them to be able to read a screen correctly

User's recommendation: Don’t go.

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ID
#3105327 Review #3105327 is a subjective opinion of poster.
Location
Visalia, California
Cons
  • Rude customer service people
  • Customer service and wait time

2 chicken sandwich with fries

Order was on counter done before they even had it rung up and was cold and hard as a rock. They asked what I wanted for side when all they had was french fries. Why ask if there is no choice. It's taken 5 calls 2 month or longer and still you still have not received anything from you. Most terrible customer service EVER. NO EXCUSE. SEND ME A GIFT CARD
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ID
#3090058 Review #3090058 is a subjective opinion of poster.
Location
Chicago, Illinois

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New Reviewer

Not a satisfied customer. I am requesting a refund.

Popeyes Louisiana Kitchen - Not a satisfied customer. I am requesting a refund.
Popeyes Louisiana Kitchen - Not a satisfied customer. I am requesting a refund.
Popeyes Louisiana Kitchen - Not a satisfied customer. I am requesting a refund.
ORDER #77 Purchase 2 - 12 nuggets.Nuggets were hard and not fresh. I attempted to call the store twice, but no answer. Popeyes 18562 Kuykendahl Road Spring, Texas 77379 Sunday November 21, 2021 01:14 PM Ph. # 281-651-****

User's recommendation: Check & taste order before leaving.

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ID
#3086209 Review #3086209 is a subjective opinion of poster.
Location
Houston, Texas
Product
Popeyes Louisiana Kitchen Chicken Nuggets
Loss
$12
Preferred solution
Full refund
New Reviewer

Poorly packaged!!!

They used soda lids as lids on the large sides instead of large side lids. Food spilled and it made the paper bags soggy. So when I tried to unpack the large plastic bag. The paper bags broke from being wet and soggy. The sides dropped and spilled all over my couch!!! It's ruined!!! Popeyes owes me a new couch!!! So gross!!!

User's recommendation: *** No.

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ID
#3086129 Review #3086129 is a subjective opinion of poster.
Location
South Jordan, Utah
Loss
$1200
Preferred solution
New couch
New Reviewer

Food Made Me Sick

The bean and rice was sour and made me sick. Luckily I only ate a small amount. Popeyes, throw away old food. Dont serve it over the next three days!!

User's recommendation: Don’t eat at this location.

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ID
#3081968 Review #3081968 is a subjective opinion of poster.
Location
Port Chester, New York
Pros
  • Easy to find
Cons
  • Food makes you sick
Preferred solution
Apology