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Popeyes Louisiana Kitchen in Northeast Dallas, Texas - Restaurant supposed to open at 10. It’s 10:15 and no service

1.5
Details
I have been waiting in line since before the store was to open at 10. It’s 10:20 and my order still has not been taken in drive-thru. If you knew you were bringing back a product, why was the restaurant not prepared for outpour? Be well staffed, have the sandwiches ready to go. This is why people go to chick-fil-a: for consistency and excellent customer service.
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Review
#1698145 Review #1698145 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Drive-through
Pros
  • Great flavor
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$9
Preferred solution
Deliver product or service ordered

Popeyes Louisiana Kitchen in Los Angeles, California - They took forever to take our orders

We got them at 11 and we were waiting to place our order and I don’t know where they tell us that they were closing and open until midnight which it was at 12:00am. We literally waited an hour to order our food and to top it all off they took their sweet time to get our order. When I got home I check my order and it was wrong. I had order a 16 pc tenders and I got chicken something I didn’t want. I waisted 42 dollars and this really makes me really mad. Got all my order wrong. I love coming here but because of this I’m never coming back never again
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Review
#1697925 Review #1697925 is a subjective opinion of poster.
Pros
  • Burn
  • Wrong orders
  • I disliked like employee language
Cons
  • Burn food
  • Bad customer service
  • Took long to take orders
Reason of review
Poor customer service
Loss
$42
Preferred solution
Full refund
Tags
  • bad quality control

Popeyes Louisiana Kitchen in Los Angeles, California - Bad customer service

1.0
Details
Slow service and very rude employe not giving customers what they paid for trying to tell customers what food thwy get and not what thwy paod for because she does not want to cook anymore and gave burnt food to customers
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Review
#1697923 Review #1697923 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Customer Care
Pros
  • Good food
Cons
  • Rude staff
  • Wrong orders
  • Poor customer service
Reason of review
Wrong order, and very rude
Loss
$42
Preferred solution
Full refund

Popeyes Louisiana Kitchen in Rosemead, California - They took forever to take our orders

We got them at 11 and we were waiting to place our order and I don’t know where they tell us that they were closing and open until midnight which it was at 12:00am. We literally waited an hour to order our food and to top it all off they took their sweet time to get our order. I love coming here but because of this I’m never coming back never again
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Review
#1697922 Review #1697922 is a subjective opinion of poster.

Popeyes Louisiana Kitchen - Child in the kitchen

1.0
Details
Store 5863 @6:30pm the manager had her child at work with her behind the counter around fryers. It wasn’t for just a moment... I dined for at least 30 minutes. Check your cameras!!
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Review
#1697729 Review #1697729 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Popeyes Louisiana Kitchen - Service

1.0
Details
The manager on duty should not be a manager she left us standing there in the middle of our order to go check on pop
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Review
#1697717 Review #1697717 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Manager
Reason of review
Poor customer service
Loss
$800
Preferred solution
Work or service & quality of food

Popeyes Louisiana Kitchen - Problem ordering

Popeyes Louisiana Kitchen - Problem ordering
I made a mobile order and when I went to the store I was told that I was in the wrong store. There was no way for me to find the correct store or cancel the order despite attempts to do so. Please refund my money. See a screenshot of the order attached. Thanks!
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Review
#1697576 Review #1697576 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$5
Preferred solution
Full refund

Popeyes Louisiana Kitchen - To report the horrible and disrespectful service

I’ve heard so much about about the chicken sandwich I really wanted to try it. I went to the store location in Brooklyn, NY on Franklin Ave. and Fulton St. the service was horrible. The young lady Tiffany that took my order was extremely rude. And to make things worst the order was incorrect. I requested 3 spicy sandwiches. I received 3 classic sandwiches. I’m extremely disappointed. The store location is not close so I can’t take them back to request a refund. I called the location to speak with the manager and the request was denied.
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Review
#1697384 Review #1697384 is a subjective opinion of poster.
Cons
  • Wokers attitude
Reason of review
Poor customer service
Loss
$12
Preferred solution
Full refund

Popeyes Louisiana Kitchen - I only received half my order

I only received half my order I called called the restaurant phone was busy I called corporate I may get a call back!!! Not impressed and won’t be back!!!
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Review
#1696905 Review #1696905 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Customer Care
Pros
  • Great flavor
Reason of review
Poor customer service
Loss
$51
Preferred solution
Full refund
2.7
Details
Popeyes Louisiana Kitchen - Complaint about manager
My order was completely wrong. I drove all the way home which is 40 minutes only to see that I did not get what I paid for in fact I got less than what I actually paid for it. So I had to drive all the way back to the location to get my order fixed and to try to see...
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Review
#1696678 Review #1696678 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund