Anonymous
map-marker Monroe, North Carolina

Employee complaint

I went to Popey on high 74 in Indiian trail the Employee wasnt courteous when helped me on the drive thru. I asked him to please change the leg for breast and he told no I cant and if I do I have to charge you for the breast, therefore I told him that when I went last week I asked the cashier to change the leg for breast and I didnt have any problem he changed the piece for me, I told him that and he told me that they changed management I think is not true he didnt want to change the piece of chicken he wasnt not helpful at all and didn't have any customer service.
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User's recommendation: Be more helpful and courteous with the customers and have customer service. employee didn’t give the receipt

Anonymous
map-marker Las Vegas, Nevada

Complain

No one ever got back to me. No one reached out to discuss the complaint. That is why the customer service is so bad.
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User's recommendation: Do not go to the Popeyes in the Circus Circus

Anonymous
map-marker Clinton Township, Michigan

Complaint

Manager Shacoya was disrespectful and unprofessional and I will not stop until she is fired. She screamed at me over the speaker and told me if I dont like it I can leave. Then when I came on the inside she refused to serve me. Livernois and Ewald Circle in Detroit Mi
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User's recommendation: Don’t buy from Popeyes on Livernois and Ewald circle manager Shacoya very disrespectful and rude. She has not been disciplined for her behavior

Anonymous
map-marker Dallas, Texas

Horrible experience.

Longview Gilmer Rd location. , Is near my home. Love Popeyes chicken. Ate it while I was in the military. Ty. Bliss Texas. I've tried to eat at the Longview location. Always some kind of bad service. I saw last week ,the sign said under new management. I still had no desire to try your location out. Last week I received the normal round of coupons in the mail. I said," let's give em a try" . Wrong! The same crap. I walked in and one guy said he'd be with me. No problem. But. I stoop there for about 7 or 8 minutes with no service. But, one guy apparently made what sounded like a *** deal. He told the manager to hat he had to go on break. The manager said. " You can't go on break, we're in the middle of a rush. The other guy called him the N word. Then said I'm Shaq your Kobe. It was complete nonsense. I walked out and as usual, no chicken. Thanks Popeyes.
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Erin S Rqv

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Verified Buyer
| map-marker Cabanatuan, Central Luzon

Because when I call the number that I was given by this website, it started calling burger King, and it seems like it's impossible to just talk things over with popeyes

Popeyes Louisiana Kitchen - Because when I call the number that I was given by this website, it started calling burger King, and it seems like it's impossible to just talk things over with popeyes
Popeyes Louisiana Kitchen - Because when I call the number that I was given by this website, it started calling burger King, and it seems like it's impossible to just talk things over with popeyes
Original review May 28, 2023
Didnt recieve my order, called first to see if I could swing back, then went to go get my order WITH my receipt in hand, circled the things that wamissing, and politely asked for whatever was easier-a refund or just the food back. They said come back the next day cause they are closing and already threw everything away. they gave me attitude and i left with nothing.i said, whatever I'll just come back the next day, with my receipt with the managers name on it that said I could do this. They didn't believe me and I left with nothing again. How am I supposed to try that strawberry biscuit jumping thru all these hoops? I just want a refund at this point, because the two things I did receive were stale and cold. When i asked for the exact location, it would not provide the address so i hadt pick something random. The address is 3100 S Carrolton ave, neworleans LA , 70118 I have the order number and everything. Just hmu I guess
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Loss:
$57
Pros:
  • Sometimes it hits the spot
Cons:
  • Theres always something

Preferred solution: Full refund

User's recommendation: Don't at all ever make your order complicated in any way whatsoever. Don't even ask for ranch, it will throw them off. Don't go between 830pm-10pm

Anonymous
map-marker Chalmette, Louisiana

I did not get what I ordered

First I waited in line for an hour, then once I ordered my food and got it, all of my chicken was not in the box. Then after I noticed I didnt have all my food the chicken looked d and it wasnt hot, it was luke warm. I tried calling several times nobody answered the phone and it just hung up. The line was too long to go back and sit and wait another hour.
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User's recommendation: Do not go to Popeyes in Chalmette they are very unprofessional

Delpha Pnp
map-marker Doylestown, Pennsylvania

Bad service and price changes with lies

Three thighs only cost $4.91, every-time my wife go to pick up an order of chicken for me they say price change to $8. Yesterday. But how is that possible that I have receipts saying different every time I go there. They was rude hanging up the phone on me. My family just want go anymore and I will blust their *** on TikTok. If I dont get a phone call 20,000 followers strong.Millington Tn. 901 579 ****
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Vickie T Xhs

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Verified Reviewer
| map-marker Bowling Green, Kentucky

Bad chicken

Popeyes Louisiana Kitchen - Bad chicken
Popeyes Louisiana Kitchen - Bad chicken
I bought chicken at the Louisville rd bowling green KY store on Thursday, March 2nd 2023, two hours after consuming I had gas from my mouth to my butt, and it smelled sour. I also had diarrhea. Not only that, but I called the store this evening March 4, 2023, and ask to speak with the manager. She was rude and stated I had 45 minutes after the purchase was made to bring the chicken back. If I had gotten food poisoning full-blown, I would have sued and been her boss. I only ask for my money back for the meal. Please advise.
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Loss:
$10
Cons:
  • Very expensive

Preferred solution: Full refund

User's recommendation: Don’t eat chicken after a certain hour when bought out

Theodoro Bcc
map-marker Memphis, Tennessee

Rude and bad business

Called about my order was out of town showed the lady where I called they still didnt want to replace my meal then I had to pay for my drinks thats suppose to been replaced as well
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User's recommendation: Don’t eat there

Glenn B Aqf

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Verified Reviewer
| map-marker Brentwood, Missouri

Poor customer service and old chicken

Popeyes Louisiana Kitchen - Poor customer service and old chicken
Everything manager asked me what I had and said to jus give her name when I came. When I was ready to come I called first she did not remember my calll and hung up on me I went to store she basically was rude
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Loss:
$27
Pros:
  • Taste of food
Cons:
  • Everything up to staff that day

Preferred solution: Full refund

User's recommendation: Don’t go

Kimberly D Vcw

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Verified Reviewer
| map-marker Marysville, California

Refund