Anonymous
map-marker Orlando, Florida

Service at Popeyes on Darell Carter in Orlando Florida

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We observe not eating meat on Friday during lent. Went to Popeyes for fish sandwiches. Tried to use the drive thru but was told it was closed and to come in. My husband ordered and waited and for some reason they would not put the fish in the fryer. After waiting and it still didnt happen, he left without our fish. Not a difficult order! They refused to cook the fish
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Anonymous
map-marker Long Beach, California

Hours of operation and order

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I made an order and the response was that it would be ready by 10:15AM. When I arrived at the location, the store was still closed and it was 10:20AM.

Both doors were still locked so I knocked and no one responded even though I could see employees inside and we made eye contact. Hence, I drove my car to the drive through and was told that it would still be another 10-15 minutes. It is now 10:33 and the order is still not ready. I asked her if I could wait inside and she opened the door even though it says they were open for dine in and drive through at 10AM.

The whole incident speaks of a lack of preparation on part of the opening staff at the restaurant. It is too late for me to order from somewhere else and I already paid online and now I will be late for my next meeting. I love the food but the service today was disappointing and inconvenience. I would like a refund for the inconveniences this has caused.

When I got my order she said,Your order is ready. But offered no apologies or even a Thank you for waiting. I think she was upset because I said the order was supposed to be ready at 10:15. By the time I left it was 10:42AM.

It was the Popeyes #12718 at 6421 York Blvd. Los Angeles CA 90042.

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User's recommendation: I caution, If you order on line for when they open, your order probably won’t be ready. .

Anonymous
map-marker Chalmette, Louisiana

Raw chicken

Popeyes Louisiana Kitchen - Raw chicken
Popeyes Louisiana Kitchen - Raw chicken - Image 2
I order 3pcs of chicken and all of them were raw I think they need to do better with the cooks and also they take to long to get the order.
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Allen Fnk

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Verified Reviewer
| map-marker Millsboro, Delaware

Wrong order

Popeyes Louisiana Kitchen - Wrong order
Ordered a 6 piece wings order Got back to work for an important meeting and could not go back, They gave me a 2 piece dark and a side I did not ask for.
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Loss:
$11
Pros:
  • Excellent quick service depending on whos working and location
Cons:
  • Poor service depending on whos working and location

Preferred solution: Full refund

User's recommendation: Pay attention and do your job

Shae Qdo

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Verified Buyer
| map-marker Denver, Colorado

Incomplete order

Popeyes Louisiana Kitchen - Incomplete order
58$ order and only half of my items are there I cant call because the line is busy I cant go back because Im disabled
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Kelsey P Zgn

Y’all don’t answer the phone and yall have these ghetto *** people working in y’all restaurant with these uneducated drugged dealers *** managers

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Complaint about a manager at Popeyes she refuse to take me and my mother order. We was waiting in line for 10 minutes for her to place our order.
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Loss:
$17

Preferred solution: Full refund

Maria M Avf

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Verified Buyer
| map-marker Gallup, New Mexico

Extremely Bad drive thru service

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Popeyes Louisiana Kitchen - Extremely Bad drive thru service
I went to store number 14209 they guy was rude in store I went thru the drive thru and he told me to go around again when there was no cars whats so ever all because he couldnt understand me. I dont understand why I had to go 2 times around. I went to file a complain but no phone number online.
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Pros:
  • Chicken is good taste
Cons:
  • Costumer service really upsetting

Preferred solution: This can’t be happening to other people, I bought this for my sister in la Vivian but my name is Maria since Vivian is pregnant. the restaurant was dead. The address is not showing 1014 Joe Harvey blvd Hobbs New Mexico 88240

User's recommendation: It’s not worth the hassle to eat there

Molly B Bob

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Verified Reviewer
| map-marker Phoenix, Arizona

Terrible service

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Maybe management needs to actually read the reviews for the sunny slope location in phoenix. It is the worst service in the whole neighborhood!! He's got Mexicans working in there that hate to work. The good ones he had just quit, so now it's even worse. I drive w/uber eats. I have to constantly cancel my orders because the service is so freaking bad !!! Get rid of your *** workers dude, and treat the good ones better. Your restaurant freaking sucks !!!
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Cons:
  • Very poor service

Preferred solution: Get new help !!!

User's recommendation: *** service. They literally ignore you when you walk in, for a LONG TIME !!!

Anonymous
map-marker Cleveland, Ohio

Pissed

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People at this location very rude and never have what you order and still they give you what they want you to have
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User's recommendation: Go any where but here

Anonymous
map-marker Tuscaloosa, Alabama

Terrible!!!!!

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Have been to the Northport Alabama location 3x in the last month and they are always out of shrimp or filets for sandwiches and even claimed being closed one time! How do you constantly stay running out of food in the middle of the day? Seriously just have your associates say they dont feel like doing their job!!!
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Kimberley V Uzp

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Verified Reviewer

Unsatisfied

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Went to Popeyes on 1/11/24

3191 State Rd 44

New Smyrna Beach, Fl 32168

Phone 386-410-****

GM - Rebecca Reeves

#12605

Ordered a 12 piece Box Meal (All White) (6 wings and 6 breasts)

2 large sides of Red beans and Rice

When I got home, the chicken was not all white (which I paid extra for)

The red beans and rice was mostly just white rice, there might have been a tablespoon of beans in each container. ( didn't even eat it, not a fan of plain white rice)

The chicken itself had no flavor at all. (I usually love Popeyes chicken as it is one of my favorites, but not this time)

I paid over $50 for this meal and was dissatisfied.

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Loss:
$54
Pros:
  • Use to be the best chicken
Cons:
  • Food quality and customer service

Preferred solution: I would like to get what I ordered

Anonymous
map-marker Toronto, Ontario

Raw chicken food not cooked

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I have reached out to the company about the food not being properly cooked and I still have not heard back from them concerning this complaint.
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User's recommendation: Do not eat there, or if you do make sure your food is cooked

Dawn G Nnn

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Verified Reviewer

Poor service

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Went to your location in Worcester, Massachusetts. Drive thru speaker was down, not a big deal. Waited 17mins. Ok whatever at this point. Then I tell the associate what I wanted dark meat, Im not a fan of breasts. He comes back, we are out of dark meat, I have 2 legs. Will give you the rest in breasts. Really. Why? I asked how long will it take to nake some new chicken. The response, not at this time. Really, you have none for the customer and your not making a new batch. Response, no. Really, who does this? Not happy
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Preferred solution: Better service

Anonymous
map-marker Gardena, California

FRUAD

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Store 34631 Gloria [60068 ] Ordered 8PC Family meal and got 4PCS I will tell all my friends that this place is dishonest and go esle where all the time 03/16/2024 4:42 pmStay awaysssts
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User's recommendation: stay away from these people!

Anonymous
map-marker Bellevue, Washington

Customer service

The employees they're not people friendly for poor poor poor customer service. Showing no concern sloppiness, poor conditions.

The one that's located in Jackson, Mississippi, as well as Natchez Mississippi. They need to shut it down and they need to learn to respect their elders and work gonna clean environment. And have a more welcoming attitude. I was on a workload stopped in popeye's chicken Jackson Mississippi off of highway 55.

Bought my think I'm were drug addicts cooking it. I wasn't quite sure but from the looks of it. It seems like that they were people off the streets looking at the place. I didn't have time to stop somewhere else after choosing them.

I used to love popeye's chicken. I Got back in the van open my box Broke the chicken up and it looked like it was. Maybe 2 days old, this is very unacceptable. There's never a general manager around to show concerns about Papa's chicken.

I don't know, Ali's independent owners. They don't care who they hire. This really sucks. I will not eat again.

And I'm going to tell everyone I know and I'm a very popular person. Do not eat popeye's chicken. Do not eat it. Do not waste your money or your time.

They show no concern. Ex customer Miss johnson

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