Shantee L Esk

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Verified Reviewer
| map-marker Forest Heights, Maryland

Can't reach a human being about service issues. Its like this company is trying to avoid talking to their customer

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Popeyes Louisiana Kitchen - Can't reach a human being about service issues. Its like this company...
Tried the store with the issue 3 times no answer to resolve issue and the other number only can do texting i WANT to speak withsomeone
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Loss:
$20
Pros:
  • When done right food is great
Cons:
  • When you are served cold or dry chicken

Preferred solution: A damn phone call

User's recommendation: They DONT WANT YOUR FEEDBACK they just want you to eat your chicken and shut up

Anonymous
map-marker Doylestown, Pennsylvania

Greatly disappointed with service and food

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Service was the worst manager are workers didn't care if we had been waiting hours are not the crazy part is we all placed online orders and waited over a hour to get our food and the manager was in her own world didn't care the cashier was just standing around the Service was the worst I got my order at like 8:15 after I placed it at 7:08 and I wasn't the only one they had a lobby full waiting
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Tiffany P Rsj

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Verified Reviewer
| map-marker Conway, Arkansas

Cold food

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I went to a local Popeyes here in Conway AR to pick up a mobile order. We waited in the drive thru line for more than 30 minutes and received cold food. I'm very disappointed because normally if I have to wait that long my food would be hot but it wasn't.
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Preferred solution: Hot food

Alfred W Rmt

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Verified Reviewer
| map-marker Lima, Indiana

Terrible service

I'm at a rest stop located in Howe In. There are only two people working. We have been waiting for over 30 minutes to get a simple sandwich.
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Loss:
$1068
Pros:
  • Decent foo
Cons:
  • Terrible service

Preferred solution: Full refund

Jessika M Jsn

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Verified Reviewer
| map-marker Universal City, Texas

Check never received

I worked for popeyes for 1 shift in 2022, and still have yet to receive my check. When reaching out to the managers many times and have had the run around and no help. I have reached out to many customer service numbers and messages. No one will help me. Jessika Martinez 832-503-**** Iamjessikarenee@***.com
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Loss:
$72
Pros:
  • Good food
Cons:
  • Bad communication
  • Horrible management
  • Thieves

Preferred solution: I want my paycheck!!!

Brenda C H

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Verified Reviewer
| map-marker Henrico, Virginia

Quality of the food

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Went to the Popeyes to redeem the survey that is on the back of your receipt ordered a two-piece chicken breast and a drumstick with a large sweet tea no ice once I received my order and I went home I got home and I could not eat the chicken it was fried so hard, so dry it looked like a chicken strip it didn't even look like a chicken breast. My drink had ice after requesting no ice. I was very disappointed.
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User's recommendation: Spend your money somewhere else where you will be satisfied with your meal and get what you order.

Rena B Sna
map-marker Smyrna, Georgia

Customer service and promotions

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Poor customer service.items on the menu unavailable. Promotions that are posted but dont mention coupons
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Loss:
$10
Pros:
  • Great chicken
Valarie M Zkl

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Verified Reviewer
| map-marker Brisbane, Queensland

Complaint about service at the Naperville Store

First, we love Popeye's chicken! I stopped by the 5108 Route 59 Naperville IL store last evening after work.

I was the ONLY one in the drive through when I placed my order. The person at the window (male manager) took my order, I paid, and he told me it would be 4 minutes, and asked that I pull around tom the opposite side of the store near the entrance doors, it was 4:57p.m. It became busy both at the drive through and in the store, so I patiently waited. At 5:10, I tried calling the store to get the status of my order.

At 5:29p.m. I got out of my car and went into the store. There were 2 customers in line, and 5 employees at the counter and in the kitchen area. I asked TWO of the female employees about my order, they shrugged their shoulders and told me "No speak english".

I then waited for the employee (manager) that took my order. I asked him why I still hadn't received my order, and he just looked at me. I told him I was the ONLY customer in the drive through at 4:57p.m. and that I was waiting for my order to be brought to my car.

He explained that they were "short-staffed" (with 5 employees on site???), and that he was sorry. I asked for my order, he asked the two female employees about it, and they shrugged their shoulders. PLEASE understand that I am disabled and that's the reason I went through the drive through in the first place. Unfortunately, we will no longer purchase Popeyes chicken from that store.

The management needs to take a serious look at their management, the ability of the employees to communicate in english with the customers, and the lack of concern about food delivery to those utilizing the drive through. Valarie McClain

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Loss:
$46
Pros:
  • Love the chicken
Cons:
  • Improperly trained manager
  • Poor customer service
  • Lack of communication

Preferred solution: Full refund

User's recommendation: Do NOT go to this Popeyes!

Kao H

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Verified Reviewer
| map-marker Fresno, California

Reward items

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Popeyes offers 16 reward items based on 200 points to 1,000 points for different items. Currently, out of the 16 items, only 3 are available for all the stores in Fresno, California.

These items are: 200 points for biscuit, 300 points for small beverage, and 600 points for popcorn shrimp. The rest of the items are marked unavailable for redeeming and it's been like that for months. I have close to 4,000 points and cannot redeem. I talked to the workers at the stores and they said they don't have any control.

I've been advised to contact you. I feel like this is false advertisement, to become a loyal and regular customer but earning points is useless. Please let me know if you can resolve this issue.

If not, let me know who else I should contact. Thank you.

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Pros:
  • Good chicken
Cons:
  • Bad advertisements
  • Bad & unprofessional manger

Preferred solution: Provide what they've advertised.

User's recommendation: Churches Chicken or El Pollo Loco. Better service

Patricia P Kjm

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Verified Buyer
| map-marker Eastpointe, Michigan

Dissatisfied Customer. I Went Into Popeye’s Located In Eastpointe, MI Store #11653 On Sept. 16th At 5:00P.M. Drive Through But Once I Waited Outside In That line Was Informed That *Cash Only*

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Popeyes Louisiana Kitchen - Dissatisfied Customer. I Went Into Popeye’s Located In Eastpointe,...
Popeyes Louisiana Kitchen - Dissatisfied Customer. I Went Into Popeye’s Located In... - Image 2
Updated by user Oct 02, 2023

No One Has Reached Out

Original review Sep 16, 2023
Once I Got Inside I Waited 15 Minutes To Order Bcuz The Cashier Prepares Orders As Well. Well Cashier ( Jayla) Very Polite And Informed Me My Order For Sweet And Spicy Wings Would Take 10 Minutes (5:18), So I Said Ok. Well At 5:38 I Approached Counter And Asked How Long. Mgr (Green Shirt) Spoke Up And Said We Only Have 3 Ovens Bla-blaBla-bla I Continue To Wait And Did Not Get mMy Order. (224) Until 5:50 P. M. Order $42.35
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Pros:
  • Good food
Cons:
  • Run out of product and sssssllllloooooowwwwwww

Preferred solution: Full refund

User's recommendation: Go Someplace Else

Mike P Gyo

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Verified Reviewer

Store service is terrible, every time.

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For a company that "is always looking to provide our guests with a best-in-class Guest Care experience. To that end, we now offer support 24/7 via text message, online via our website, and through the Popeyes App." their automated receipt of complaints falls short. You can complain, but they don't really do anuything.
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Pros:
  • Great food
Cons:
  • Terrible service

Preferred solution: Apology

User's recommendation: Enjoy the meal, just have to tolerate terrible store service.

Muneer Fev

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Verified Buyer
| map-marker Pensacola, Florida

Worst chicken

Popeyes Louisiana Kitchen - Worst chicken
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Biscuit under baked. Chicken double battered. Ordered Mac and cheese got beans and rice. I threw my plate in the garbage. What is going on? Do we not take pride in what were doing are we just content with charging people extremely high prices and selling them ***
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User's recommendation: Go to wing stop

Christina e Car

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Verified Reviewer

Service

Hi, Im a door dasher and on Saturday March 2nd 2024 and they wouldnt give me the order. Said someone else picked it up. But it wasnt delivered. But managers were rude and cussing at me. Geeenville,NC location.
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Cons:
  • No help
  • Rude and ghetto
  • Disrespectful staff in restaurant

Preferred solution: An apology would be nice! But they had me pull up and wait 20 mins for nothing cause they wouldn’t make the order. Super rude!

Kathy F Mjv

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Verified Reviewer

Food Poisoning and over charged

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I generally wont send a complaint but situation warranted me to contact you. I went to your restaurant yesterday afternoon about 4:00pm at 111 W.

Willian Cannon, Austin Texas.

I went through the drive through to order. The female employee took my order and gave me a total. When I get to the window this very rude male employee read my order back to me and I confirmed and he saw I was paying cash. He closed the window then reopened it and total me my order was $12.00 higher then the women told me.

He gave me my order with no receipt and slammed the window and walked away.

I had the popcorn shrimp when I got home and within hours I was throwing up. Ive had food poisoning one other time in my life so Im very aware of what it is. I was so sick and in extreme amount of pain I mentioned to my husband I may need to go to the Emergency Room. I still had some of the shrimp left and instructed my family not to eat any of it especially after I saw how it affected me.

I feel your company should be made aware of what is going on at your restaurant and I sincerely hope nobody else experiences this from your establishment.

I will never visit this location again. The people with me were very surprised how we were treated and I sincerely hope you look into this and not ignore this email.

Thank you

Kathy

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Loss:
$38

Preferred solution: Full refund

User's recommendation: Avoid this location

Joy B Vfj

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Verified Reviewer
| map-marker Barcelona, Catalonia

Food was not cooked properly,

The chicken breast and legs were pink inside no flavor or seasoning was added to the chicken, my Mac and cheese was half full , my biscuit dry and hard . What else do I need to say, I tried to call the store no one answered everytime I called, if I wasnt so upset I would not have taken time to contact the corporate office.
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Loss:
$73
Pros:
  • When done right food is great

Preferred solution: Full refund

User's recommendation: Check your food before you leave the store

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