Popeyes Louisiana Kitchen Reviews

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Chicken overcooked

Poor customer service, need to be more motivated and appreciative of a customer coming by, tell them thank you and hope to see you back real soon, make sure you ask them, did they get everything, before you just close the window

User's recommendation: I would love to see better customer service and making sure all customers receive a receipt with their meal in the event that this happens again.

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ID
#2390897 Review #2390897 is a subjective opinion of poster.
Location
Dalton, Georgia
New Reviewer

Your worker was rude and loud with me

Update by user Feb 25, 2021

I never wanted free food or my money back They never disciplined her or handled it or reached out to fix it I would have liked a apology and her fired would have been enough to please me

Update by user Feb 25, 2021

Rude service

Update by user Feb 25, 2021

Popeyes never contacted me I called cooperate and I posted on Twitter no response I will never deal with that place again

Original review posted by user Jan 21, 2021
The store on n memorial parkway #12185 at January 21 2021 5:56 your worker tyilesha with purple hair was very rude and rolled her eyes and neck at me in front of other customers that was so rude never experienced anything like that at Popeyes I will never do business with Popeyes if thats what the company represents I drove across town just to get Popeyes to lose my appetite from this rude behavior I ordered my daughter a small fries and I ordered myself a spicy chicken sandwich combo with a sprite she didnt do it on her end but yet she charged me for it then when I told her the mistake in front of the manager she got loud and mad and rolled her eyes she probably always overcharges people and gets loud so they defuse it

User's recommendation: Do not go there rude service no respect.

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1 comment
#1975053

If your spoken English as as poor as your written English no wonder she did not get your order right, she could not understand you.

ID
#2390400 Review #2390400 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Combo Meal
Cons
  • Expensive poor service inconsistency w quality
  • Service-attitude-performance - ability to serve
Loss
$7
Preferred solution
Let the company propose a solution

Rude people who act like they dont wanna be at work

I was in line at the drive thru order machine for ten minutes..I had to say hello to get somebody's attention..the. somebody yelled back at me to give them a second...very rude...then...another 5 minutes passed..finally somebody asked for my order...mind u...nobody was ahead of me at the window...so what were they doing..and it was 5 or 6 customers behind me..I get to the window and the lady had a smirk on her face...very frustrating! And to top it off.. the chicken was old and the fries were cold!! They were very very unprofessional godont
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ID
#2390110 Review #2390110 is a subjective opinion of poster.
Location
Heidelberg, Mississippi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Spent over 60.00 and cant get an answer to problems with my order

I ordered 16 pc family meal and 1 8 pc boneless chicken strips I didnt get the right number of sides the right kind of chicken and only 4 total biscuits have called customer service and the store but no call back or resolution to my problems Guess I will have to let people know Popeyes doesnt care about their customers I still have my receipt email mosch7849@***.com

User's recommendation: dont go to Popeyes in Huffman.

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ID
#2390078 Review #2390078 is a subjective opinion of poster.
Loss
$20
Preferred solution
Let the company propose a solution

I worked with popeyes

Issue not resolved yet. I requested for ROE as i worked with Popeyes
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ID
#2387614 Review #2387614 is a subjective opinion of poster.
Location
Etobicoke, Ontario

Disappointed

Went to Popeye's and was told they no longer offer onion rings, why? From what I was told onion rings were popular here in Albuquerque but they got rid of them anyway. That's too bad, totally disappointed! Onion rings complimented the meal. Bring them back, you'll lose more customers if you don't.
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ID
#2386272 Review #2386272 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

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Verified Reviewer
New Reviewer

Wrongful termination

In the United States of America people are innocent until proven guilty. I am innocent and have proof through text and police called. Dave Poppa the GM falsely accused me of being a threat when I was the one being threatened by January Wright No one ask my version of events. I was fired. The working condition for me included 2 employees who carry guns on the premises smoking weed on premises stealing and verbal abuse of me a 60 year old woman by calling me a *** and old *** and refusing to follow my lead on floor. Ask Johnnie the first asst. For a fair assessment also the Manager in the evening Eddie has questionable relationship with Jania Wright
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1 comment
#1977284

You sound like a complete bus wreck

ID
#2385088 Review #2385088 is a subjective opinion of poster.
Location
Lawrence, Indiana
Loss
$600
Preferred solution
Release unemplpyment

Complaint about employee

I have already text yall and told you what happened and nothing was done about it nothing was said about how I was treated so lone Popeyes
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ID
#2384735 Review #2384735 is a subjective opinion of poster.
Location
Ponchatoula, Louisiana
New Reviewer

No onion rings? Guess Bojangles will be getting my chicken business.

No onion rings! Big surprise. Not a good move. Need to explain reasons for corporate change.

User's recommendation: Popeyes needs to inform consumers as to the reason for the change. If it’s just for convenience expect to lose more customers.

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1 comment
#1974082

They don’t owe you a reason for any decisions they make as far as operations are concerned . How pathetic you are!

ID
#2384505 Review #2384505 is a subjective opinion of poster.
Location
Fairfield, Virginia
Pros
  • Good product at times
  • Great flavor
Cons
  • Corporate discontinued onion rings
Preferred solution
Let the company propose a solution
I visited the Restaurant on Finley Blvd in Birmingham, Alabama the evening of January 13, 2021. After sitting in Drive thru for about 30 mins; I get to the window and was told to come inside. (This happened the week before also. I drove away on that day.) Now back to...
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ID
#2379564 Review #2379564 is a subjective opinion of poster.
New Reviewer

Removing sodes frm menu

My local popeyes has always had problems with keeping menu items in stock. Much less getting orders right at the drive through. But tonight they told me theyve discontinued onion rings and cajun rice. Thats it. Im done. And I will never come back. What idiot marketing director decides to remove the 2 best items from the menu. Hes a real genius, that one.

User's recommendation: Don’t bother.

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ID
#2379322 Review #2379322 is a subjective opinion of poster.
Location
Woodbridge, Virginia
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Popeyes Louisiana Kitchen - WORST CUSTOMER SERVICE EVER
Popeyes Louisiana Kitchen - WORST CUSTOMER SERVICE EVER
HAD 2 coupons thru drive thru, was told could only use one, drive back around or come in. Come in rather than do a curbside thru drive thru window, great job on the safety of your customers. Then asked for district managers number. associate ask manager what to do IN...
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ID
#2378778 Review #2378778 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Let the company propose a solution
New Reviewer

I didn't receive the food I paid for

Customer service was very helpful in responding to my problems .
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ID
#2377868 Review #2377868 is a subjective opinion of poster.
Location
Coram, New York
New Reviewer

1 piece of chicken and was charged 7 dollars and $0.58

I I made my order and it was totally wrong and I even tried to call and they will not answer the phone call this is very disappointing and I will let you know I won't use the service again. A lot of the officers feel this way

User's recommendation: Make sure the order is correct.

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ID
#2377205 Review #2377205 is a subjective opinion of poster.
Location
Sawyerville, Alabama

Theft at store on nw 79th street, miami

I ordered a meal for $8.45. They Over Rang My account by 18.27 TWICE! Told me I had to wait up to 4 business days for my refund. I had just paid monthly bills, I could not afford for my payments to risk being unpaid do to their error! To de-escalate the intense situation, I asked to speak to Mngmt. I requested that he give me my $ from the petty cash or his pocket to resolve this issue immediately. He was rude,Non-Chalan and refused then, closed the window in my face. I called the police, Popeyes Corporate, and my husband atty. As petty as it was, I then, blocked the drive through for 2 hours to at least inconvenience him at the height of lunch rush because I was being inconvenienced! I left when the police arrived after I made my civil complaint.
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ID
#2370471 Review #2370471 is a subjective opinion of poster.
Location
Miami, Florida