Kirstien f
map-marker Miami, Florida

Raw chicken!!! Very sick now!!!

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Today (November 4th around 3pm) my boyfriend and I had the new chicken sandwich’s and we are now very sick (bloody stool,throwing up,stomach cramps!) from under cooked chicken the chicken was very rubbery and almost raw. The service was terrible as the workers were SCREAMING at each other the entire visit...it took 30mins-1hr to get our order...the restroom had *** all over the floor and toilet, throw up/spit in the sick and what looked like blood in the toilet bowel...if our sickness gets worse we will be going to the doctors to make sure we don’t have salmonella we will be reporting this location to the department of health services!
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Reason of review:
Raw chicken

Preferred solution: Time out of work! Doctors visit!

1 comment
Guest

There's no food poisoning quite like the food poisoning that you get from eating chicken from Poopeye's. I'd also recommend contacting a lawyer as well.

You are entitled to damages for pain and suffering as well as entitled to have Poopeye's pay for your medical bills. And of course you should be refunded the money that you paid for your meal, and of course you should receive a very sincere apology from not only the local manager of Poopeye's, but from the Poopeye's corporate office as well. ---I also recommend drinking sprite to help you become hydrated again while you are so sick. It was the only thing that me, or any one in my family could keep down when we got food poisoning from Poopeye's.

--You should definietly go to the doctor so that you can have documented proof of your food poisoning. Don't let those Bass-Tah's get away with making you sick like that.

Marciano Zpj
map-marker Fort Worth, Texas

I didn't get a refund for the food I purchased online

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I went online and ordered the chicken sandwich and instead of declining the purchase because my neighborhood Popeyes was sold out it accepted my payment. I get to Popeyes for them to tell me they no longer have the sandwich until I get there then they inform me that from higher management they were told to “ NOT GIVE A MONEY REFUND “ but to tell the customer to “ call their bank “ without issuing me a receipt saying I didn’t receive my food. After 25 minutes of pressing the issue of me not getting a receipt I asked the acting “ manager “ to provide me with corporate number and her response was “ I don’t know anything about that “. I didn’t get ANY of my food and I’m a VERY VERY UPSET & UNSATISFIED customer.
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Loss:
$13
Cons:
  • Terrible customer service
  • Experience at your store was too much work on every level
  • Not understanding
Reason of review:
Poor customer service

Preferred solution: Full refund

Resolved
Kyshawn Man

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Verified Reviewer
| map-marker Northeast Dallas, Texas

Resolved: Bad service wrong order

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Updated by user Sep 18, 2019

NOT RESOLVED

Original review Sep 18, 2019
These people never answer their phone.It would be nice if they were more like Chickfila.When they make a mistake they apologise and normally give a free meal to make up for it. To bad my family likes popeyes but I dont want to feel like Ive was cheated out of my money.
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Loss:
$20
Pros:
  • Biscuit
  • New prices
Cons:
  • Incorrect order
  • Everything with this restraunt
  • Condition of food served
Reason of review:
Poor customer service

Preferred solution: Dont know very disappointed

Monica S Emx
map-marker Carmichael, California

Don't go to any restaurant. Your life could be at risk.

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I'm very disgusted with Popeyes. They see the violence that is going on about their sandwich and continue to sell it. People are dying and their just worried about making a dollar. This company is not even speaking out about it. I have seen the violence first hand in one of the buildings and the employees just watched.
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Reason of review:
To much violence
1 comment
Guest

What would "transformer" scammer Elizabeth Carmichael do?

Josh T Ibq
map-marker Jeffersonville, Indiana

Complaint

My wife and I drove a hour to eat at one of your restaurants in Jeffersonville Indiana Saturday night. As we drove though the parking lot we see a advertisement on the window for honey mustard chicken on sale. Once we got to the menu board it was on there to so my wife try’s to order some for the both of us. The lady said we don’t have that anymore it ended. My wife said you have promotion signs up everywhere and the lady said well it’s over if you would like we can give you honey mustard to dip your chicken it but that promotion is over. Needless to say we canceled our order and ate somewhere else. This is the second time we have had a issue with one of your restaurants. The first time was months back we once again drove the hour trip to your Clark’sville location and ordered food chicken of course and the wife ask for sauce they said that it didn’t come with sauce it was extra. I took my tray back up there ask for a refund and we would go somewhere else. Well at that point the manager was willing to give us sauce I said no and again ask for a refund. Where is the customer service in either visit? It’s a shame because I love Popeyes food. Success is never owned ; it’s only rented and the rent is due everyday! (Ron Vaden) Thanks for your time Josh Thomas josh.thomas47250@***.com
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Cons:
  • Really bad service
Reason of review:
Poor customer service
1 comment
Guest

Maybe you should skip the unhealthy fare from Poopeye's and just eat yourself a can of spinach, like Popeye the Sailor Man would do. He's strong to the finish, 'cause he eats his spinach. He's Popeye the Sailor Man.

Loc Tvc
map-marker Arlington, Texas

Refunding online order

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Ordered food online, payment goes through with no problem then I get to the establishment & they tell me we are sold out there’s a sign on the door very rudely. I said no ma’am I didn’t know you were sold out cause I ordered online & you accepted my payment!! She was continued to have a attitude stating there was nothing they could do & walked away!!! I want my money back NOW!! If I have to start a class action lawsuit against you all for stealing people money I will cause I’ve heard that this has happened to a lot of people that’s absurd!! If only I knew that before I ordered. I’ve been on hold for hour waiting to speak to someone
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Loss:
$15
Pros:
  • I loved popeyes
Cons:
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Toronto, Ontario

ComplaintComplain

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Popeyes Louisiana Kitchen - ComplaintComplain
i purchased a 4 pc meal on Sunday Aug 18th at approxi 4pm. Driving home and enjoy the meal until I got to the last spoon of rice and beans. I bit into a small rock which unfortunately broke my tooth. I reported the incident on Monday and yet to receive a follow-up. Based on the information provided I believe the matter is urgent. I have a dentist appointment schedule on Wednesday Aug 21st to have the tooth repaired or extracted. I would appreciate a prompt response to have this matter addressed expeditiously and amicably. thanks Cole
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Reason of review:
Damaged or defective
LaTisha C Iji
map-marker West Columbia-Cayce, South Carolina

Nasty bathrooms

I went in to use the restroom and it was disgusting. The toilet was filled with toilet paper and the toilet look like it hadnt been flushed that day. I believe the toilet was clogged up and the mens restroom was out of order also. It was ridiculous and they need to get the restrooms clean and fixed ASAP!
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Pros:
  • Great food
Cons:
  • Incompetent workers
Reason of review:
Dirty restroom
1 comment
Guest

I make it a practice never to use the restroom facilities in fast food "restaurants". I find myself going out into the woods often. It's alot cleaner that way and I don't have to worry about catching any germs from unclean restrooms.

Williams Bvr
map-marker Atlanta, Georgia

The whole Chicken dinner was Horrible..

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Made an order, when I pulled up to the window. The manager was having problem with one of the associates. I waited until the madness was over before I asked could food she me and didn't say anything. Got my meal, when got home and looked at it..it looked like someone had already it!! I ordered a 4 piece meal with apple pie. I they gave a 3 piece cold and old. I call back and spoke to manager and told to come. I told I would by the next after work. I got there with my receipt. Then she told I had to wait for her manager to come to refund my money. I can back again spoke with upper management. He told me I called the area manager. He gave me the number. I had 5 -6 times to get him! I just let it go at that point. Which I felt like, a company like this really bad customer service!! I thought to myself where is warmth and pleasant feeling you support to receive?
View full review
Loss:
$12
Reason of review:
Poor customer service

Preferred solution: Work on management and associates of Popeyes Chicken

Wynetta Zqx
map-marker Redding, California

Horrible

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I was in the Anderson location and the Girl who is taking my order was very sweet and then I asked her what kind of sauce what it was on the picture above and she said she didn’t know so she was gonna go ask the person behind her that was at the French fry station so she turns around and asks and she gave her attitude and was completely rude and then looked at me and gave me attitude and was being *** a rude to me and saying I don’t know what kind of sauce it is I can’t see it in a very rude tone
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Loss:
$14
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Apparently, there is tension between the 2 employees and you got caught in the middle. Very immature of the employee to behave that way.

Anonymous
map-marker Fort Riley, Kansas

Terrible terrible terrible service

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Waited 25 minutes to get food. Employees chatting while patrons waited and waited. No apology. Nothing. This was in Lawrence Kansas. Place was dirty. Tables not cleaned. These idiots need to be fired
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2 comments
Izik Ygx

Spicy sandwich always so cold customer service is so bad on Florin and Stockton blv location they very stupid and cheating customer always they put again in the fryer and serve I was sick 2times

Guest

They aren't going to fire anyone. Popeyes is already dealing with shortage in staffing issues.

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Rocio Ybv
map-marker Detroit, Michigan

Can not reach location in Roanoke, VA received a double charge

Popeyes Louisiana Kitchen - Can not reach location in Roanoke, VA received a double charge
Popeyes Louisiana Kitchen - Can not reach location in Roanoke, VA received a double charge - Image 2
I was charged twice for one order 8/6/19 in the amount of 74.47. I am looking for a credit. Thank you You may email a copy of my credit to jcoiner@***.com
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Loss:
$75
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous
map-marker Stone Mountain, Georgia

My food was all burn and dry

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I arrived at 11 : 30 am place my order at noon received my order at 12 : 45
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Hampton H Yrh
map-marker Township 12 Concord, North Carolina

Customer service issue

Arrived at store at 10:30. Despite stickers saying store opens at 10:00am, a hand written note on the front door said We open at 11:00 sorry for the inconvenience. Came back to store at 11:00am and sat at the order window for 10 minutes before someone finally came on and said the drive thru is closed. Then I drove around the front of the store and It was still locked with people standing outside. At this point I decided to leave
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Devonte Ntn
map-marker Omaha, Nebraska

They are very rude also very rude manager

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First of all I am handicapped. Went throjgh the drive through in Omaha Nebaska on dodge street. I walked on my walker and the manager and the emyees were very rude and they because I told them the sandwich cold they agrued with me and said it was as fresh and they gave me another cold sandwich. Aslo I feel thst there is a differece in the samwiches it is not as good as when they first came out.
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Loss:
$20
Pros:
  • Location
Cons:
  • Cold food always
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

I got a couple of the chicken samwitches yesterday, for the first time since they got them back, and the "restaurant" was a madhouse with gobs and gobs of customers all wanting to get the chicken samwitch. And I had specifically went during a usually slow time of the time to try to avoid the crowds.

Usually, during the lunch and dinner hours the place is packed with a long line of customers and just about all of the seats filled. The samwitches are good, but they aren't THAT GOOD!

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