New Reviewer

ComplaintComplain

I did not receive the whole order. I live about 45 minutes away and I tried to call the place and they didn't answer. I called like 20 times. I ended up calling the corporate office they helped me out a little bit. They claimed they got in touch with the store and they would contact me. However I have not heard anything back from them and it has already been 2 weeks since I visited the store. I am highly pissed
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ID
#2753712 Review #2753712 is a subjective opinion of poster.
Location
Prattville, Alabama
Cons
  • Excessive long wait
Preferred solution
Full refund

Closing of store and not telling customers waiting in line

There are long waits because of staff shortage which is understandable. The one time I went, I waited almost 50 minutes and maybe 2 cars in line moved. At least 4 food delivery people had gone inside the store to pick up orders. I finally got tired of waiting and left....
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ID
#2745745 Review #2745745 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina

Extremely dissatisfied

Refused to sell me 3rd entree in drive through shorted me bisquirs blew my mind never expected sush ignorant behavior..never to return drove 30 mins to get the
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1 comment
#2043461

The next time you cash your paycheck at Walmart, you'll be back. Your grammar is horrific, have someone with at least a 3rd grade education help you next time.

ID
#2745038 Review #2745038 is a subjective opinion of poster.
Location
Lansing, Michigan

Payroll issues

Calling this number is completely USELESS! They had no information and were unable to provide a number for Popeye's corporate. By the way, the number available for corporate unlineis a deadend.
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ID
#2744174 Review #2744174 is a subjective opinion of poster.
Location
Blairsville, Pennsylvania

Extremely dissatisfied

The manager took my order he took it wrong he refused to acknowledge that he made a mistake and when I run into order a 3rd item he left off the menu he refused to sell it to me I've never heard of anything like this or seen it the guy could not get it through his head but I needed 3 meals and that too and then why would you refuse to sell me a 3rd one it makes no sense he was rude and that he shorted me 2 orders of biscuits this is crazy

User's recommendation: Customer service right.

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ID
#2741317 Review #2741317 is a subjective opinion of poster.
Location
Webberville, Michigan
New Reviewer

Work investment

Checking available, but not because it was not even a disturbance and I really like chicken that is chewy and raw and sweet
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ID
#2740841 Review #2740841 is a subjective opinion of poster.
Location
Chandler, Arizona

Extremely dissatisfied

Took my order wrong after 3 times asking me..I was quite clear....when got to window he was rude and told me he knew what I said..which he didnt...wouldn't admit he was wrong..and wouldn't correct order at window refused to sell me the 3rd meal I need as there was 3 in the car.??? Never experienced anything in my life..then shorted my on q biscuits orders also...drove 25 mins to get there left embarrassed with my co passengers... very rude uneducated people
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ID
#2740615 Review #2740615 is a subjective opinion of poster.
Location
Lansing, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Closed before closing time

Food cold missing two chicken sandwiches..Closed early never took reorder. Outside with mic smoking while telling me they were closed
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ID
#2739015 Review #2739015 is a subjective opinion of poster.
Pros
  • Mashed potatoes
Cons
  • Really bad chicken when it is dried out and that is often
Loss
$17
Preferred solution
Full refund
New Reviewer

Complaint

I went to the drive through ordered a 12 piece and got 6 pieces but did not find out till I got home I called to complain and got hung up on
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2 comments
#2042658

Why should you get a full refund. You should still pay for the six piece chicken that you got.

This is not a soup kitchen and you should pay for the food you got. I get the feeling that you are lying.

If you were honest you would only ask for a partial refund for the food you did not get. Probably did get 12 piece chicken and are lying.

#2042643

So what you're saying is you should have checked before you left. At this point you can prove anything.

Enjoy your 6 pieces... Lesson learned.

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ID
#2738939 Review #2738939 is a subjective opinion of poster.
Loss
$32
Preferred solution
Full refund
New Reviewer

Thigh chicken with bone in my sandwich

Popeyes Louisiana Kitchen - Thigh chicken with bone in my sandwich
I bit into a chicken sandwich and was surprise that the chicken had bones inside if theres any way to return my money or at least a gift card please do
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ID
#2738882 Review #2738882 is a subjective opinion of poster.
Location
Ontario, California
New Reviewer

My chicken is uncooked and bleeding

Popeyes Louisiana Kitchen - My chicken is uncooked and bleeding
Popeyes Louisiana Kitchen - My chicken is uncooked and bleeding
Popeyes Louisiana Kitchen - My chicken is uncooked and bleeding
Popeyes Louisiana Kitchen - My chicken is uncooked and bleeding
Update by user Aug 03, 2021

They make it impossible to speak with a live person at their corporate phone number, they force you to fill out a lot of information, and still you can’t get no one, and their direct store phone rings, and then a automatic answering service has a message, stating no one can answer your call!!!!!!!! Help. My chicken is raw!

Original review posted by user Aug 03, 2021
Please be careful, I bought the family meal for me and my daughter yesterday. Today i hearsay up two pieces and their uncooked. I cant get through on their telephone. No one is answering. I have to go through this in order to get in touch with corporate!!

User's recommendation: Be careful.

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ID
#2738816 Review #2738816 is a subjective opinion of poster.
Cons
  • And the store has a bad oder when you walk inside
  • Cook had his mask underneath his chin
Loss
$2878
Preferred solution
Full refund
New Reviewer

Eyelash extension found in food after consuming was in the bottom of the box

Popeyes Louisiana Kitchen - Eyelash extension found in food after consuming was in the bottom of the box
Popeyes Louisiana Kitchen - Eyelash extension found in food after consuming was in the bottom of the box
Went to the Popeyes on North memorial parkway in Huntsville Alabama me and my son were eating a three-piece meal and as we finished under the biscuit was an eyelash extension.

User's recommendation: Check food.

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Featured
ID
#2738721 Review #2738721 is a subjective opinion of poster.
Location
Huntsville, Alabama
Loss
$11
Preferred solution
I expect a solution from the company I will be getting me and my son tested for covid there was an entire eyelash in our food.

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Verified Reviewer
New Reviewer

Order at 2 different Popeyes filled incorrectly

I live about 30 miles from one Popeyes and 45 miles from the other one. Both times was given yucky rice instead of dirty rice. Have no idea if you still have it

User's recommendation: Go someplace that serves what you order.

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ID
#2738419 Review #2738419 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Problem

The phone number your site listed was for Burger King, not Popeyes. I did not get a resolution. Please check the phone numbers/address listed before posting.
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ID
#2737967 Review #2737967 is a subjective opinion of poster.
Location
Detroit, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Old chicken & Spoiled beans

I recently had a baby so Im not cooking and looking for easy meals and or takeout for my family. I picked up Popeyes and the chicken was old, refried or old grease was used and the red beans were spoiled and they forgot my order of biscuits. Just a DISGRACE! And it started storming so we didnt want to drive back to get a refund so Im informing you all now! Every single time I visit this particular Popeyes its horrible service and they LIE and say the system is down! Which is 85% of the time. Please rectify this matter ASAP!

User's recommendation: Go to another chicken restaurant/franchise.

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ID
#2737333 Review #2737333 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Chicken
Loss
$28
Preferred solution
Let the company propose a solution
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