New Reviewer

Horrible service and really dry chicken

I went into Lockport Illinois Popeyes I ordered the 11 piece dinner I asked if I could have dark meat they said no problem it came with small fry small coleslaw I than ordered family fry and family coleslaw brought it home my coleslaw was not in the order went back up to Popeyes they gave me the coleslaw and when I got home I had I dark piece of chicken and when I ate the chicken it was dry Im passionate about Popeyes but today they dropped the ball

User's recommendation: Take the order properly don’t over cook the chicken we’re it’s dry.

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ID
#2736094 Review #2736094 is a subjective opinion of poster.
Loss
$36
Preferred solution
Let the company propose a solution
New Reviewer

Complaint

I arrived and there is a long line and not moving I decided to call and they are changing shifts and 3:31 and have not notified anyone outside what is going on
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ID
#2735236 Review #2735236 is a subjective opinion of poster.
Location
Bartlett, Tennessee
New Reviewer

Bad Customer service

Drive thru attendant was very rude and unprofessional also when I asked for my coin change she was very rude.All around horrible experience

User's recommendation: Bad Customer Service.

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ID
#2734943 Review #2734943 is a subjective opinion of poster.
Location
Durham, North Carolina
New Reviewer

Waiting for mailed coupons over 2 weeks

Have not received the $10 coupon that was mailed over 2 weeks ago. Told to give it one more week and if still not received, call back again.
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ID
#2734462 Review #2734462 is a subjective opinion of poster.
Preferred solution
The coupon I was told I would be receiving
New Reviewer

Bad service & old food

The service was horrible. The lobby every table was dirty and when the girl cleaned them she had gloves on and just wiped the tables with her hand and threw it on the floor. Our food was old and dry bought the 8 piece meal and they never gave us our rolls. Went back to tell them the chicken was old and very dry and did cook us a new batch but had to wait for that and when we asked why we didn't get our biscut they said we didn't have any made. The cooking area was filthy and it took them 5 min or more to acknowledge us. A very b ad experience. Someone higher up needs to go and secret shop on them.acknowledge we were
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1 comment
#2041810

So it sounds like you need to stop going there... Try cooking a meal at home. Problem solved.

ID
#2732190 Review #2732190 is a subjective opinion of poster.
Location
Danielson, Connecticut
New Reviewer

Racial profile

My son is currently a employee for popeyes in Newark, Nj 867 frelinghuysen. hes been working there for over a month. he get to work they send him home. saying he look tired. he dont drink or smoke hes a college kid in his second year. he pays for lyft every day. and barely work. He go in thinking hes doing a full shift. then only do two hours. They had him there for two hours before they send him home. Today i dropped him off. and i didnt want anyone to know i was his mom.. The guy was not training just yelling at my son. he pays more in lyft then he makes at work.give me

User's recommendation: Multi cultural environment.

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ID
#2730109 Review #2730109 is a subjective opinion of poster.
Location
Newark, New Jersey
Cons
  • Whole experience unacceptable

Bad service

This is the 2nd time I have gone to this location poor service 30 minutes to get order and it was not what I asked for.store had 3 maybe 4 customers spoke with management his attitude was oh well. Staff at your store on Lucas St her in Florence sc have talked to me about how bad Evans St store service is and how glad are to.not work ther
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ID
#2724376 Review #2724376 is a subjective opinion of poster.
Location
Spartanburg, South Carolina

Pd for order not received

I placed an order online and when we went to pick up food; the store was closed. The calling store didn't receive a response. I finally reached out to customer service and I was told a credit was being credited as we spoke. LIE. I will never order online again. Called next day and rep was able to resolve the i
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ID
#2716080 Review #2716080 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

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Verified Reviewer
New Reviewer

Complaints about food

I ordered a eight piece I paid 20.99 and nothing was eatable it was hard as a rock the biscuit included the mashed potatoes was ok but the chicken or the biscuit wasnt

User's recommendation: Check before pulling off.

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ID
#2715533 Review #2715533 is a subjective opinion of poster.
Loss
$21
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My food was awful

My chicken was so hard that I couldnt even eat it and the biscuit was also hard every piece was dang now in eatable I would have broke my teeth
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ID
#2715502 Review #2715502 is a subjective opinion of poster.
Location
Bay Village, Ohio
Loss
$21
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad team

Yes my name is Wendy mcswain I work at Popeye's and one day I had a toothache and Mrs myesha gave me 4 days off then I went to work and Mrs naz tell me my draw 2 dollars short I told her I was praying it that all I said I got another 3 day off then Mrs myesha said my family playing on her phone and that a lie so she text me and ask me who praying on her phone *** I don't no Mrs myesha use to have her number up by the door at popeyes anyone could of got her number and use my name my family don't play on people phone something need to did about thiswork therei wi w
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ID
#2706622 Review #2706622 is a subjective opinion of poster.
Pros
  • I have always had problems with this location
Loss
$100
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Charge

I ordered 2 cups of ice &;;;;;; charged $1.79 for each cup. I was never told my total amount due before they took my method of payment I didn't notice until I got the receipt. I asked so yall charge for cups of ice? She said Yes. I tried to call the store #470-823-**** is some trashy telling message not related. called customer service he said if that's what they charge then that's what it is Really!!!!
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1 comment
#2037991

It is that they should have told me that I was going to be charged $1. 79 I could have ordered me a soft drink

ID
#2704367 Review #2704367 is a subjective opinion of poster.
Loss
$4
Preferred solution
Full refund
New Reviewer

Bad service

Ordered 6 spicy chiken sandwiches and got regular chiken sandwiches and they did not give me my receipt
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ID
#2702059 Review #2702059 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$37
Preferred solution
Deliver product or service ordered

Refunding online order

I still have not received a coupon of $20 and cant find where to get it on the popeyes app. Totally sick of this ongoing jproblem.
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ID
#2696840 Review #2696840 is a subjective opinion of poster.
Location
Wilmette, Illinois
New Reviewer

Issue with an employee

Was cussed by manger and so much more, issue was reported by phone to Popeye customer service dept. Waiting call from owner of location, for resolution. Thank you
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ID
#2696613 Review #2696613 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Drive-through
Preferred solution
Let the company propose a solution
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