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Verified Reviewer
New Reviewer

We have a complaint bad chicken at Englewood Ohio store

My wife went and picked up a 8 piece family meal and the chicken was inedible and the biscuits were hard as a rock we spent $35.00 and would like restitution
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ID
#2582423 Review #2582423 is a subjective opinion of poster.
Location
Englewood, Ohio
Loss
$35
Preferred solution
Full refund
New Reviewer

Complaint ignored

Poor service, incorrect order, cold food, ignored by customer complaint service. Customer satisfaction is nonexistent..

User's recommendation: Don't go to popeyes.

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ID
#2572973 Review #2572973 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund
New Reviewer

Complaint ignored

Poor, extremely poor service, incorrect order and being ignored by the corporate complaint department.Don't go to popeyes!!! They don't value their customers and ignore any complaints.
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ID
#2572866 Review #2572866 is a subjective opinion of poster.
Location
Grapevine, Texas

I've been sitting here for over 30 minutes and now they're changing shifts and aren't taking orders

I haven't been contacted at all by anyone. I'd appreciate a full refund for the sandwich I waited an hour for and was unable to eat because it was cold and very hard like it had been sitting for a long time

User's recommendation: Don't visit this location.

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ID
#2570029 Review #2570029 is a subjective opinion of poster.
Location
Jasper, Alabama
New Reviewer

Staff bad attitude

My sister called/ placed on her card a pickup order. The female placed her on hold. Upon arrival to pick up the order. I was told to, leave the drive-thru, and enter inside the store. I entered, and was met with very unprofessional people. They claimed no one had received an order made over the phone. A guy I assume was manager wasn't of any assistance either, he was nonchalant, and walked away. Popeye is located 8-10 from my sister's apt. My sisterwas

User's recommendation: Report unpleasant/unprofessional behavior to firm.

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1 comment
#2015227

Next time pick her up and have her pay in the store.

ID
#2561352 Review #2561352 is a subjective opinion of poster.
Location
Highland Park, Michigan
Product
Popeyes Louisiana Kitchen Chicken
Cons
  • Then after i walk out the door they decided to talk bad about me
  • Horrible service and staff
Preferred solution
Let the company propose a solution

Store complaint

ShockedDuring peak time is lunch time the drive-thru was closed the lobby was packed in the manager was doing interviews and after the interviews he came behind the counter and he was all over the place and then he got frustrated and rude because people that were in...
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ID
#2557734 Review #2557734 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

I've been sitting here for over 30 minutes and now they're changing shifts and aren't taking orders

I sat in the drive thru for a total of 50 minutes. It took 30 minutes to get to the window to place my order and then I was very rudely told they was changing shifts and it would be a while before they could take my order. I watched them all standing around laughing and talking and it took another 20 minutes to place my order.

User's recommendation: Don't go to this establishment.

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ID
#2557364 Review #2557364 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Poor service in the Ocala Florida

Everything I come to popeye's wait is too long on a Friday especially not opened inside. Drive thru is horrible. Pine Ave Ocala and 484 Ocala Marion oaks.
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ID
#2552223 Review #2552223 is a subjective opinion of poster.
Preferred solution
Speedy service and delivery. No more bad customer service!!! Fix the issues!!!

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Verified Reviewer
New Reviewer

Store hours for Tuscaloosa Alabama

The hours on the door and online clearly states that the store opens at 10. I went through drive thru and no response, I then drove up to window and no response. I parked and as I was walking to door a lady came to door and said, we dont open until 10:30 maam and closed door..
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ID
#2549907 Review #2549907 is a subjective opinion of poster.
Location
Northport, Alabama
Pros
  • Love popeyes
Cons
  • Excessively long wait
Preferred solution
Let the company propose a solution
New Reviewer

I have several complaints one being that I have talk to you instead of talking to a human being

Every time you go to your jet your Popeyes the one in Cleveland on Lee Road and the one in Warrensville or Norfield Cleveland but the last two days Saturday and yesterday they dont have anything but check it but only certain pieces of chicken and biscuits thats it no...
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ID
#2546886 Review #2546886 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Advertisement
Preferred solution
Let the company propose a solution

Poor service poor communication

The drive thru advertised a $25 sandwich box 2large signs. When I tried to order was told that this location didnt have that deal. Seriously 2 large signs . Then the employee laughed paused and ask if I wanted chicken? Seriously rude and false advertising . All this after waiting 40 minutes.
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ID
#2545550 Review #2545550 is a subjective opinion of poster.
Location
Eastpointe, Michigan

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Verified Reviewer
New Reviewer

Complaint against a store

I came in to speak with the manager in Popeye on 5/10/21 around 230 i let him see a application for Popeye that my sister gave me he said this is not the application and who told you to come in to speak with me i said i didn't get a name but the young lady ask you and you wanted to see me and you ask me to come in around 3 but i got there around 230 the manager Mr.zaba was so rude and asking me question out load in the store like who told you to come here so i then mention i was here for the hire process for a job then he took my name and said ill ask around fir you some where else not at my store
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1 comment
#2011704

Your parents should get a refund on your education. Your spelling is horrific.

"Hire more Americans". How ignorant for you to say such a thing.

If they're smart, they would avoid hiring you. The manager should have kicked you in the a ss on the way out the door.

ID
#2545042 Review #2545042 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Combo Meal
Loss
$6
Preferred solution
I would like to see more american working there and not discriminate against other everybody deserve to work any where my car fare for coming there and being rude to by the manager Mr. Zaba store on broadway in Brooklyn ny 11221 the only Popeye there

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Verified Reviewer
New Reviewer

Extreme rudeness

I was in line for nearly 20 minutes until I got up to the speaker, I ordered a simple single order &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; was literally screamed at telling me to slow down, I even heard her curse on the live mic. I am a loyal customer here, not anymore, that individual should be fired
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ID
#2542124 Review #2542124 is a subjective opinion of poster.
Location
Paducah, Kentucky
Product
Popeyes Louisiana Kitchen 2-Piece Chicken Combo Meal
Pros
  • Good food
Cons
  • Rude and antagonistic service
Preferred solution
Let the company propose a solution

On May 1, 2021 I was at your location 1300 n Lewis ave Waukegan 60087 and one of your signs blew up, dented and scratched my car while in the drive thru. That location has horrible customer service.

No one has reached out to me in any way and it will be a week on tomorrow. My experience trying to solve this problem with staff was devastating, no one knew anything and one of your employees pretended to be a manager. My blood pressure went up severely and I ended up with a migraine! Please contact me so that this incident can be resolved. One of your drive thru employees also has pictures and he called what was supposed to be a manager. Lisa Dabney

User's recommendation: Very unprofessional, unorganized and rude. Don’t patronize!!

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ID
#2540092 Review #2540092 is a subjective opinion of poster.
Location
Chicago, Illinois

Always giving wrong order

They always disappoint, they always give you the wrong food. What makes it worse is that the cook hand delivered my meal today to me out the window and my order was completely wrong. Im so sick of this happening all the time, and saying nothing about it. Do better Popeyes workers!
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ID
#2536720 Review #2536720 is a subjective opinion of poster.
Location
Pine Bluff, Arkansas
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