Poor service and food

What have you done to correct this, and you havent even tried to make it right with me, I wont eat there again, and Im telling all my friends to do the same
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1 comment
#1991255

You'll be back right after you stop at a check cashing place and cash your paycheck. Stop being a drama queen

ID
#2450434 Review #2450434 is a subjective opinion of poster.
Location
Antioch, Illinois
New Reviewer

Complaint

Its only 8:00 on a Monday evening and the Popeyes in big bend in Riverview was out of chicken filets and fries? Really ? Then I continued to have to wait in the drive thru even though they did not have the items I wanted. It was ridiculous and the employees didnt even seem to care as if it was comical to them and also proceed to stare and snicker as I finally drove out of the drive thru. I feel it was an unnecessary inconvenience and the stores ability to run properly should be evaluated. This is not the first issue Ive had at this location. I would appreciate the issue to be looked into more thoughly as well as proper training of employees. Ive worked in customer service for over 20 years and this is not how you run a business.
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ID
#2449627 Review #2449627 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Chicken
New Reviewer

Customer service

I waited in line for over 35 minutes before a customer who waited just as long came out of the drive thru to tell me the fryers were down and wouldnt be up for at least 30 more minutes. Why wouldnt they have someone outside or put a sign up? My next experience was...
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1 comment
#1990601

When someone like you acts like a child they have no right calling grown women girls.

ID
#2449599 Review #2449599 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Cashier
Pros
  • Great food
Cons
  • Terrible customer service
Preferred solution
Let the company propose a solution

Onion Rings removed from the menu.

As a life long lover of Popeyes onion rings I am disappointed to see this popular side was discontinued. The amazing rings were why I was a loyal customer. No longer.
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ID
#2449536 Review #2449536 is a subjective opinion of poster.
Location
Mechanicsburg, Pennsylvania
Preferred solution
Bring back the onion rings
New Reviewer

Poor customer service. The canton store on Riverstone Pkwy 30114

The store is always out of product even when they first open up.I ask for a coke last week, they told me that they didnt have time to change the tank for the coke. She gave me a lemonade that was water down. I was in the drive threw and order chicken family pack and I gave the coupon at checkout and they would not honor it because I didnt tell them in advance. I ask for a recite for my purchase they told me the recite machine was broke. Everyone talk about how bad that store is and thats why customers are going down the road to Chic-fa la

User's recommendation: Do not go there.

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ID
#2449146 Review #2449146 is a subjective opinion of poster.
Location
Canton, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

Manager Charrisa at 14 mile Van *** Sterling Heights,MI was very RUDE &;;;;;;;;;;;;; unprofessional. First only exact change or card only !! Ordered 12 piece meal gave me 9 thighs 1 wing 1 leg & 1 brest, I...
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16 comments
#2218936

You should be given a Fool Refund.

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ID
#2448096 Review #2448096 is a subjective opinion of poster.
Location
Sterling Heights, Michigan
Product
Popeyes Louisiana Kitchen Combo Meal
Pros
  • Great food
Cons
  • Bad & unprofessional manger
  • Poor management
Loss
$30
Preferred solution
Full refund

Uncooked chicken sandwich, unprofessional manager

Popeyes Louisiana Kitchen - Uncooked chicken sandwich, unprofessional manager
My chicken sandwich wasn't completely cooked and when I called to speak with the manager she hung up the phone on me. They claimed that they havent sold a chicken sandwich since 4 pm when I purchased my sandwich at 6 pm
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ID
#2443179 Review #2443179 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Rude rude people

No told me to leave , hollered and say I was making smart remake so leave.Drive though is very slow. Manger afraid of her employees. Not the first they have been rude
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2 comments
#1990257

They should have kicked you square in your as s for being disrespectful. Learn how to act in public.

#1989503

I would think that someone who is old enough to drive would behave in a more mature fashion. I guess not. They asked you to leave because that is what happens when an adult like yourself behaves like a six year old.

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ID
#2442665 Review #2442665 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Management were very unprofessional

My fiance and I were picking up a door dash order on 3/02/21. We went in the store to grab the order and the manager tells us in a snoody tone that there wasn't going to be any chicken for 30 min. She was very dismissive. There was a crew of at least five and they were all just standing around. I had to turn down the order which affects my performance for door dash. This has been a reoccurring pattern at this location which I believe is only happening because of the lack of feedback to the corporate office.

User's recommendation: I recommend not going to the store at all!!!

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ID
#2442086 Review #2442086 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

Poor service and food

Three times now we have had poor service and food,they were out of sides , white meat, and coke.The chicken sandwich my wife had looked like it was run over by a truck . If this had been the first time I would just figure they were having a bad evening,this was around 5:00 and the third time now , I like Popeyes but probably wont be back . Maybe theyre planning on closing

User's recommendation: Don’t eat here they did nothing to fix the problem and never even offered to replace my order.

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ID
#2440629 Review #2440629 is a subjective opinion of poster.
Location
Moline, Illinois
New Reviewer

Waiting on food for a hour

I never got any help from anyone. The service was horrible. The manager wasn't any help at all she was down right hateful. I called Popeyes main office I haven't heard anything from them at all!
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ID
#2440202 Review #2440202 is a subjective opinion of poster.
Location
Northport, Alabama
Loss
$55
New Reviewer

Problem with order

Popeyes Louisiana Kitchen - Problem with order
Popeyes Louisiana Kitchen - Problem with order
I order from their app. The 10 piece chicken with 5 biscuits and 2 large sides. I was told they only have 9 piece orders and the advertisement was wrong. Also I only got 4 biscuits instead of the advertised 5. My husband brought it home and I immediately call back but got no answer. Ridiculous
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2 comments
#1998550

No one from management bothered to call me about my issues. Apparently poor customer service is what their management team promotes!

#1998552
@Cassoleen M

And they're not. Either deal with it or go elsewhere. It's chicken, get on with your life.

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ID
#2439953 Review #2439953 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Popeyes Louisiana Kitchen Combo Meal
Loss
$20
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My W-2s have not come in yet

They were suppose to be here a long time ago!!! I want to file my taxes!Sarcastic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#2438485 Review #2438485 is a subjective opinion of poster.
Location
Surprise, Arizona
New Reviewer

Nasty and Rude customer service

Popeyes Louisiana Kitchen - Nasty and Rude customer service
Ghetto acting girl at customer service drive thru order window in Sanford FL near I-4 and Sanford Mall, did not want to give me mild chicken on two 4 piece dinners that i tried to order. She insisted that I can only get spicy which I told her I couldnt eat. Not once...
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1 comment
#1989504

Why call a grown woman a girl when you are the one behaving like a six year old child?

ID
#2438084 Review #2438084 is a subjective opinion of poster.
Location
Sanford, Florida
Pros
  • Really
Cons
  • Management response is disappointing
Preferred solution
Just get new staff here please this is sad
New Reviewer

ComplInt

no one to work at store in drive thru for 25 min.....get to window and told they cant serve anyone because employees didnt show up..............also the previous day went to drive thru and they dropped my food out the window on to the ground...........they handed me my change and closed the window NOT ACCEPTABLE..........

User's recommendation: NO ONE SHOULD VISIT THIS STORE.

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ID
#2437129 Review #2437129 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Cashier
Cons
  • Rude and lack of empathy
Preferred solution
Let the company propose a solution
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