Rohnda L
map-marker Quezon City, National Capital Region

Messed up order and unable to contact store location

Went to Popeyes on my lunch break to pick up lunch for myself and three coworkers. Had to pull up to wait for order and when they brought it out I took the order and left. When a returned to work I noticed I was missing three fries and my big box was supposed to be spicy dark meat but it was white meat. No time to return I called but number is no longer in service. Called Covington location and they gave me a different number but it didnt work either.
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  • I love the good

Preferred solution: Replace what was messed up and or missing

User's recommendation: Check orders before leaving

Rebecca N Axx

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Verified Reviewer
| map-marker Royal Oak, Michigan


Still waiting on a phone call from management . What. A. Joke. No wonder the establishment is so awful when the supposed higher ups cant even call a consumer back. All of these restaurants are in gross poor neighborhoods that are taking advantage of customers because they prey on them and their inability to fend for themselves.
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User's recommendation: Don’t. Do it.

Sarayah Crn
map-marker Boca Raton, Florida

It was 7pm cst and it was drive thru only. I wanted to order inside.

I was contacted by phone several days later. A female that I didnt ask her name said the reason the entrance was closed was because of a recent robbery but there was no signage stating such. The early closure is a daily occurrence. Ive noticed that many times in the recent past. One time before on a different occasion when inside when there was no one at the counter after placing my order I waited almost 20 minutes because the drive thru line and mobile app orders were given priority over me and I was there in real time in the business. The people that made Popeyes what it is today,those that go inside the business,are least considered now. Everyone does not have access to an automobille,how are they going to be served if drive thru was the only option?
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map-marker Brookhaven, Mississippi

Refusal of service

I arrived to order food thru the drive thru service at 9:40 pm in Hazlehurst,MS. I was told that they were closed. I told the young lady it was 20 minutes before closing. She then told me there was no more chicken. This is the second time this has happened to me at this location. Someone needs to be held accountable. If you close at 10 pm I think you should have chicken available until then.
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User's recommendation: Not at all

Lakeya Jez
map-marker Brandon, Mississippi

To complain

I was at the papa's and Bonita lakes in Meridian Mississippi at 9:27pm last night when they took my order My order was only 4 chicken sandwich Is meals in 5 tender metal I feel like I was discriminated against You're employees what's going nothing but playing around in the manager that was on duty he was not even making his employees do their job I kept waiting and waiting and I watched them they had a whole tree of chicken breast but never would fit my sandwiches and then at 10:15 last night when they finally got my sandwiches fixed not because I didn't have the meat ready just because I were playing and didn't here they were out of tinders so they had to drop some more tenders I waited almost an hour for my food that should not have taken that long if your employees was not falling around and if the manager was capable of handling his job which he was not he seemed to not care I would like for someone to give me a call back because this is not the 1st time that this has happened to me It should not have taken an hour for them to fix my sandwiches and fix my tenders but it did and they think just because they gave me some extra fries and an Apple pie that made it all better it did not they were discriminating against me because I was white I was the only white person in there everybody else that ordered their food after me got theirs and I was still there when they were cleaning up and getting ready to close They were laughing and giggling like it was funny and I don't appreciate it And if I had my receipt with me right
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User's recommendation: Well if you're white you're gonna be waiting a while because the manager don't care

Myji T

Never received my paycheck

Popeyes Louisiana Kitchen - Never received my paycheck
I reach out to the employer about it and she tell me it on the way or I it's going to be deposited and it never did
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Preferred solution: Full refund

map-marker Miami, Florida

Service.. Poinciana, FL

I give the customer service with the rep a zero, I also rate the rudeness and early closing with a zero, with the fact that the restaurant clearly shows it closes at 11:00pm and not 9:58pm, plus being told they disposed of the chicken and have none available. I've live in Poinciana for over 13years and never experienced this until management changed drastically. Your rep also didn't show any empathy or a curious cookie for the inconveniences. Thank you
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User's recommendation: That customers keep the industry and employees paid and great customer service makes the company grow and expand , keeping everyone happy.d

Deana C Spy

I've been in line since 6:08... STILL waiting

Im still waiting in line to order ! Ive been here since 6:08 pm Im not happy and will not be coming bk . I also plan to make a yelp review regarding this matter. This is ridiculous!
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  • Be fair

Preferred solution: Full refund

User's recommendation: Get more help!!!

map-marker Columbus, Ohio

I was refused service

Refused service the lady was mean and disrespectful she throw my money at me and told me to leave because I said she was taking too long to service me
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User's recommendation: Don’t go there

Gevork Exi
map-marker Clearwater, Florida


I talked to your office a couple days ago and we have literally had our order messed up at least five times. You guys were supposed to call up to the court and Missouri location in Clearwater to call us in a free meal with breast and legs spicy specific two breast two legs, red beans and rice large, mashed potatoes large and biscuits and I havent heard anything back yet to find out if its up there if you guys can let me know that would be great. Thank you.
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map-marker Chicago, Illinois

Item missing from app

The $9.99 2 Can Dine 6 pc Tender meal ( For Pick Up Only ) is still missing on the Popeye's App. Also... the Villa Park, IL location is still putting VERY LITTLE, if any seasoning on the Spicy Chicken, and Tenders. It used to be very good, but now the Spicy tenders don't taste any different than the Regular. Can someone please tell them to stop skimping on the seasoning ? We order Spicy because we want spicy... Not regular. Thank you
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Nancy M Eez

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Verified Reviewer
| map-marker Washington, District Of Columbia


Am waiting for my refund I do not see it on my bank statement. I ordered on line so I dont have a receipt
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User's recommendation: Am not sure

Mary G Mjl

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Verified Reviewer
| map-marker Spring Hill, Florida

Food was terrible