Allizon Bna
map-marker Fort Walton Beach, Florida

Oder was wrong for fourt times

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Ok to begin with i always buy popeyes with gravy almost 3 times a week i drove 36 mins just to get popeyes , lately they got my orders wrong so i always over paid but not get the item that i want, im asian but i speak good English i can hear employee laugh at my accent but thats not my issue here im over paying for the item that i did not order or wrong item to my bag for the 4th times kitchen #2154 and check 584 i tried to call the store but did not get the answer
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Reason of review:
Problem with delivery
Anonymous
map-marker Santa Maria, California

Poor customer service/ unprofessional management

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As we arrived inside and place my order from the beggining the cashier was rude young caucasian female when placing my order as we sat down we waited for more than 20 minutes when my brothet went over to ask they said they forgot to put the chicken in to cook and that they where gonna give is extra, as 30min passed we asked for the money back we saw the manager caressing the cook while he was cooking which looked very unprofessional, never had i had a bad experience at a popeyes until that they, this staff needs to go thru some quality improvement and learn customer service skills, your only as good as your mamangement and they showed poor customer service. 4/21/2018 9:40pm ALYSSA the manager should be representing popeyes in the upmost professional manner. Please male sure they understand that they are working for the customer.
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Reason of review:
Poor customer service
Anonymous
map-marker Willcox, Arizona

Popeye's Chicken,Sausage, Rice Jumbaylya

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Popeyes Louisiana Kitchen - Popeye's Chicken,Sausage, Rice Jumbaylya
I've been to 5 different Popeyes from California to Texas and i have yet to find one that puts the 2nd of 3 main ingredients in this dish. No sausage. Either just make it Chicken and Rice or train your employees from the TOP down on what gies into Chicken, SAUSAGE, and Rice.
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Reason of review:
Bad quality
Eliyahu Psq

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Verified Reviewer
| map-marker Athens, Georgia

Wrong order

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I told them mild and they gave me spicy chicken and was very rude when i contacted them about it
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Reason of review:
Not as described/ advertised
1 comment
Guest

Myself I would never go back there. If they will serve you cold chicken and cold shrimps they have no regard for the customer.

I feel that the whole 3rd Shift should be fired and new training methods are given to the new employees. Like I said I would never go back to Popeyes Chicken because the customer does not come first.

Sevan Ghg
map-marker Washington, District Of Columbia

BAD CUSTOMER SERVICE

We first went up to door to order inside. They shouted go around. We figure maybe inside close it 926pm. We got in drive thru and set for 9 minutes and no one said nothing so we drove around and the associate was eating chicken with headset on while the others were sitting around having conversation. She finally came over to the window after 4 minutes and we ask for Store Number. Also would like to note the one employee brushing his face with a hairbrush of some sort. As a military Service member Active duty, this was the worse Popeyes location i have ever been to. They wasted our family time. Unacceptable.
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Reason of review:
Order processing issue
Madai Obm

No resolution

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I was billed for something that I never received and I never got a refund for it...
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Reason of review:
Problems with payment
Kieara Bya

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Verified Reviewer
| map-marker Toronto, Ontario

Terrible

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Couldnt order for delivery then shortchanged on orderafter walking 13 blocks in the rain to pickk it up. No napkins or condiments
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Reason of review:
Poor customer service
Katlyn Drv

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Verified Reviewer
| map-marker Beaumont, Texas

Never have products in stock...and some of the customer service is terrble

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Still waiting on a response from someone
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Reason of review:
Never have products in stock
Anonymous

Disrespectful staff

Staff spoke to me with ebonicks like i had mental issues then when i pulled up to the window male staff was eyeing me down with a mean look like he wanted to hurt me i spoke wiyh manger he was right there and he apoligized for yhe way she spoke to me,but yhey were very young so it didnt suprise me that they have no respect.She dont know who i know,you cant just go around talking to people any kind of way.
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Reason of review:
Poor customer service
Duward Vzj

Employee spit in my food

She turned and spit in the tray and preceded to put chicken in tray.
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Reason of review:
Poor customer service
Lisaann Zxc
map-marker Lubbock, Texas

Miss treatment in the work place.

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Have not been given my raise for being management. Crew members are receiving more hours than I am. Not being involved in what's going on in the store. In the 6 months we've been through 4 General Managers and can't keep crew members.
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Reason of review:
Work Experience or Job Application
Chassie Ixc
map-marker New Orleans, Louisiana

Hard popcorn shrimps

I was told that the information would be forwarded to the upper management but they don't know the turnaround call back time
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Reason of review:
Bad quality
Chanele Tqs
map-marker Richmond, Virginia

Assault

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My name is Cpt. Matthew Johnson of the US Army.

Today 3/16/18

at approx. 1400hrs I went to the popeyes 2709 chamberlayn ave richmond va 23222. Upon completion of my order a lady walked in and immediately got assaulted with chicken being thrown at her by EVERY employee execpt the manager. A few employees jumped over counter and tried to assault this young lady more but i had to hold them off.

This lady did nothing to provoke that kind of action from those staff members. I instructed her to call police which she did and they came and filed a report. To my suprise the officer said "this isnt the 1st time something like this has happened in that Popeyes. I would like that entire shift disciplined.

And the girl that jumped across the counter Jamilla Crews fired. That is very unprofessional to be operating a restaurant that is so out of control. I will be contacting my local news and following up with Richmonds Police Chief Alfred Durham who is a personal friend.

I will not tolerate such behavior from my soldiers and I Dam sure will not tolerate this behavior at Popeyes. You can contact me directly for further info.

410-622-****

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Reason of review:
Poor customer service
Juliette Klu

Complaint for bad services

Service was extremely bad Employees were very rude and lacked customer service Everyone that had placed an order had to return due to mistakes. Maggie and another guy by the name of Anthony were having a conversation with someone who worked there before while there was customers. Multiple people were having issues with the workers behind the counter. We waited a while for our food and it was not right. Services shouldn't be like that everytime you visit that location.
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Reason of review:
Poor customer service
Johnanthony Mxi
map-marker Mississauga, Ontario

Branch 11600, mississauga, oNtario managar misbehaviour

Pls call me as to register complaint
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