New Reviewer

I didn't receive the food I paid for

Customer service was very helpful in responding to my problems .
View full review
ID
#2377868 Review #2377868 is a subjective opinion of poster.
Location
Coram, New York
New Reviewer

1 piece of chicken and was charged 7 dollars and $0.58

I I made my order and it was totally wrong and I even tried to call and they will not answer the phone call this is very disappointing and I will let you know I won't use the service again. A lot of the officers feel this way

User's recommendation: Make sure the order is correct.

View full review
ID
#2377205 Review #2377205 is a subjective opinion of poster.
Location
Sawyerville, Alabama

Theft at store on nw 79th street, miami

I ordered a meal for $8.45. They Over Rang My account by 18.27 TWICE! Told me I had to wait up to 4 business days for my refund. I had just paid monthly bills, I could not afford for my payments to risk being unpaid do to their error! To de-escalate the intense situation, I asked to speak to Mngmt. I requested that he give me my $ from the petty cash or his pocket to resolve this issue immediately. He was rude,Non-Chalan and refused then, closed the window in my face. I called the police, Popeyes Corporate, and my husband atty. As petty as it was, I then, blocked the drive through for 2 hours to at least inconvenience him at the height of lunch rush because I was being inconvenienced! I left when the police arrived after I made my civil complaint.
View full review
ID
#2370471 Review #2370471 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Theft at store on nw 79th street, miami

Cashier at drive thru charged someone else meal on my wife's card and Mgr would not refund her money immediately. Told her she'd have to wait 4 days.

User's recommendation: Worst customer service you can experience. Better pray you have no problems at Popeyes.

View full review
ID
#2369293 Review #2369293 is a subjective opinion of poster.
Loss
$37
Preferred solution
Full refund
New Reviewer

Inadequate Employees

When ordering at Popeyes Hwy 84 in Dothan, Alabama today I saw they were advertising a special for their 9pc chicken meal. This special was posted on the pre-menu board &;; again on the main computer menu board for $19.99. I began my order advising I wanted one of...
View full review
View full review
1 comment
#2218943

Tax, Baby!

ID
#2366111 Review #2366111 is a subjective opinion of poster.
Loss
$3
Preferred solution
To invest in better customer service training

Employee had a nasty attitude

Representative was extremely rude when i notified them they gave me someone elses order. requested I return the food back through window during COVID 19 and had me wait an additional 15 mins. Then requested my card back so they could recharge my card because they were canceling the first transaction.
View full review
1 comment
#1972186

Of course they are going to want the food back. It is not yours.

They will throw it out anyway. What were you hoping for, the meal for free as well as your correct order.

Also making you return the food is not the same as rude. Kids these days

ID
#2365436 Review #2365436 is a subjective opinion of poster.
Location
Utica, Michigan
New Reviewer

8 piece box of chicken is not 8 pieces

Drove 1/2 Hour to Popeyes restaurant. Ordered 8 piece box & received only wings and 2 pieces of chicken. So disappointed. To go back involved driving another hour. Thats inconvenient. Also tried calling the Popeyes location here. No answer after 2 tries. So aggravating on top of poor selection of pieces on a family meal. Wont go back.

User's recommendation: Count your order before driving home.

View full review
1 comment
#1972187

If you had no issue eating the food, you should have no issue paying. If you cannot afford to visit a soup kitchen.

ID
#2363916 Review #2363916 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Loss
$21
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad service in michigan

I as a customer went to the drive thru an had a 45 min wait an then as I got to the menu I kept having to repeat I can't hear u. So I explained to the young lady that I had a coupon an placed my order an after another 5 mins to see if they had the chicken she said the...
View full review
View full review
3 comments
#2218947

Popeye's should treat your entire Special Needs group to a free meal

View more comments
ID
#2361912 Review #2361912 is a subjective opinion of poster.
Location
Eastpoint, Michigan
Service
Popeyes Louisiana Kitchen 10-Pieces Mixed Or Tenders Deal
Pros
  • Food is good when you have it
Cons
  • How i was treated
  • Nasty attitude store manager
Preferred solution
Let the company propose a solution
New Reviewer

NEVER GET MY ORDER RIGHT

Ordered spicy 5 piece tenders with red beans. Get home, the chicken is mild. Not getting back in my car to bring it back. The bottom of the barrel people work there. They DO NOT care about getting orders right, they are too busy playing on their phones. Every time I have been to any Popeye's, they NEVER get my order right.

User's recommendation: DO NOT frequent Popeye's. Hit them in the pocketbook and things may change. Definitely not Chick-fil-.

View full review
1 comment
#1972190

If you could use your head you would check the order since they always seem to mess up.

ID
#2361684 Review #2361684 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Service
Popeyes Louisiana Kitchen Drive-through
Pros
  • Unskilled managers
  • Over priced
  • All cons
Loss
$8
Preferred solution
Better train employees & management that actually cares about customers and getting orders right.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor service and poor management

The Popeyes Chicken on Willow Street in Lafayette, La has very in compassionate management and staff as well. I let them knew I had two coupons for an order, which I totally understand Popeyes Chicken policy about having one coupon per visit. I informed them that I could call on the phone because my mom has thyroid cancer and isn't able to get out to do her own coupon. They then told me hold on let me check with my manager...They told me they were sorry that's policy.... OMG everything about that situation wasn't ok. Then when the manager followed up with me she informed me she wasn't there. So what shift manager is responsible for the could have been overridden policy due to the particular circumstances. I was offered a free 2pc for the inconvenience SMH... How about this location will never get my money nor service ever again Angry. To say I am a former employee of the franchise I would never have thought that these types of people are employees at this franchise very poor manager skills as well as customer service.

User's recommendation: Do not go to this ghetto location.

View full review
5 comments
#1969146

Hey Laquishiadishanana. One coupon per person per order! Are you stupid?

#1969237
@PissedConsumer1969146

KMSL not stupid enough to settle in a career at a chicken joint ... But carry on... They say I'm the stupid one

#1969242
@PissedConsumer1969146

Before showing your pure ignorance, do me a favor and grasp the meaning of compression . Obviously life failed you in that department. Please re read the above comment (my original comment !!!!!!!!!!!

#1983745
@Girtha Yjl

Compression??? LMAO! FAIL!

#1969266
@PissedConsumer1969146

*Comprehension

View more comments (4)
ID
#2358214 Review #2358214 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Pros
  • You have all kinds of different meals that i enjoy
  • Chicken
Cons
  • Service
  • Service-attitude-performance - ability to serve
  • Rude customer service people
Preferred solution
Will discuss in a corporate call

Unprofessional management

Unprofessional manager argued with me
View full review
ID
#2358026 Review #2358026 is a subjective opinion of poster.
Location
San Antonio, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Conplaint

I asked why the special on Tuesday was different price as the one in next town amd she said cuz we are poor in next town
View full review
ID
#2357491 Review #2357491 is a subjective opinion of poster.
Location
Bremen, Illinois
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • I love your chicken
Cons
  • Customer service was awful
  • Wrong price for specail
Loss
$3
Preferred solution
Let the company propose a solution
New Reviewer

Inconsistencies

Popeyes Louisiana Kitchen - Inconsistencies
Very slow and the guy charged me for 4 sauces, which is fine but he didn't charge the guy after me and when I asked why he stated "idk what to do". I went to the one on 122nd in portland oregon 97236 on xmas eve and the guy and the girl working there were completely lost. They weren't in sync and stated "which one are you working on?" To each other multiple times. The guy in front of me told them to close if they couldn't handle the orders. The cajun rice is SOOOO stingy. Barely any meat or spices and the rice is still clearly white.

User's recommendation: Stay away from 122nd popeyes pdx.

View full review
ID
#2351120 Review #2351120 is a subjective opinion of poster.
Location
Portland, Oregon
Cons
  • Cajun rice is gross does not represent popeyes at all
  • Excessively long wait
  • Bad customer service
Preferred solution
Please teach them how to make cajun rice like the one on NE MLK. There's no flavor and I need consistency with sauces are they just picking and choosing who they charge? It was extremely busy and we had to do a second transaction
New Reviewer

Rude unprofessional managers

Popeyes Louisiana Kitchen - Rude unprofessional managers
Popeyes Louisiana Kitchen - Rude unprofessional managers
I would like a call back because my horrific experience at Store number 11530 in Fort Worth, TX.
View full review
1 comment
#1969154

You need to explain your complaint Tyonnalaquishashenene!

ID
#2350913 Review #2350913 is a subjective opinion of poster.
Location
Fort Worth, Texas
Preferred solution
Apology

Complaining about manager

Manager Is rude and She Wants I Back With the box For Check The Box When I Need to drive 15 min to Head The restaurant

User's recommendation: The managers No need arguments With the customers.

View full review
1 comment
#1966418

Making you return food for your refund is not being rude. She just saw through your lies.

ID
#2348637 Review #2348637 is a subjective opinion of poster.
Location
San Antonio, Texas
  • 1
  • ...
  • 30
  • 31
  • 32
  • 33
  • 34
  • ...
  • 338