New Reviewer

*** service

It was the worst experience
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ID
#2345409 Review #2345409 is a subjective opinion of poster.
Location
Sycamore, Illinois

Order messed up

Placed order online. Ordered 14 piece shrimp, was sent popcorn shrimp instead. No contact from driver or store to see if the substitution would be okay. Poor communication. Not first time this store has messed up online order. Will not be service again. No one takes responsibility for their mistakes at this store.

User's recommendation: Do not count on order being correct from Popeyes.

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ID
#2343059 Review #2343059 is a subjective opinion of poster.
Location
Buford, Georgia

I was given cold hard old shirmp and fish

No one at your establishment tried to reach out to me, someone was suppose to call me verbally. No everything is not ok because l was given old food to me and l couldnt eat it So absolutely not lm not ok And the manager was rude to top it off. I want my money back or food replaced period I gave my phone number to customer service and they assured me that someone will contact me and all l get is this email and it says nothing about replacing my food or a refund.
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ID
#2342792 Review #2342792 is a subjective opinion of poster.
Location
Newark, New Jersey

Very poor service given by servers that don’t know how to conduct themselves.

The server told me to hurry while at the drive thru window. She was the one that gave me the wrong order. She said she was being timed and told me she would bring my soda out to me and to park in a parking spot across the way. When I refused she slammed the window shut. And told me she was done with me. She finally opened the window again and her co worker gave me my soda. The co worker thought I was upset because I received the wrong order. I was upset because I was told to hurry and to drive away from window without my soda. I also paid too much for my order.

User's recommendation: The food is good , but the workers need more leadership to give sport service.

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ID
#2341474 Review #2341474 is a subjective opinion of poster.
Location
Windsor Locks, Connecticut
New Reviewer

I was denied for a free chicken sandwich

Someone tell Rosalinz that she has horrible management skills. She works at the Des Moines, Iowa location on SE 14th Street. She is by far the worst customer service experience. I would not recommend customers at this location if she is going to deny a voucher for a free sandwich.

User's recommendation: I don’t recommend.

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ID
#2338493 Review #2338493 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Deal
Pros
  • Good product at times
Cons
  • Incorrect orders
  • Service was incorrect
  • Staff at certain locations are not the friendliest
Preferred solution
Apology

They never have food

No locations in greater Cleveland area ever have chicken sandwiches. They always run out. From north Olmsted to Cleveland Carnegie, to north Randall. Then you go to order a meal ask for specific chicken for instance 2 thighs and a breast. On many occasion they still only give a breast leg and a wing. Also you ask for certain side items there out. For instance I asked for fries at north Olmsted after being told they didnt have chicken sandwiches. So I asked for a chicken dinner they didnt have fries. Terrible customer service at each and every location mentioned. My argument I go to chic fil a they ALWAYS HAVE EVERYTHING YIU ORDER. I like Popeyes but refuse to sit in long lines to be told their out of sandwiches fries or whatever I ask for

User's recommendation: Don’t have any advise.

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ID
#2335575 Review #2335575 is a subjective opinion of poster.
Location
Solon, Ohio

I got food poisoning

Started to eat chicken sandwich....1/3 threw i started sweating.....mouth got watery and then i knew it......i threw it up
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ID
#2332586 Review #2332586 is a subjective opinion of poster.
Location
Willingboro, New Jersey
New Reviewer

They always forget something

Popeyes Louisiana Kitchen - They always forget something
DonNone of the sides were in the bag the chicken. Tenders was cold they just sad in this location

User's recommendation: Do not go to this popeyes.

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ID
#2330340 Review #2330340 is a subjective opinion of poster.
Location
Detroit, Michigan
Pros
  • On my route home from work
Cons
  • Sorry
Loss
$24
Preferred solution
Full refund

One of the managers was very rude

He took my order at the speaker I repeatedly repeated my order. I felt like he didn't get it correct. So when I got to the window I asked did u ring me up for the 2 peice snack or meal. He said the snack an I said sir I asked for the meal. He said oh well I aime hear...
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ID
#2328669 Review #2328669 is a subjective opinion of poster.
Location
Jacksonville, Florida
New Reviewer

Return money

I did online order and had it Uber eat to my house my whole order was wrong and the reason I had it deliver was because I just had surgery the day before and was told not to be out side but when I call the Uber driver back she said she could take the food back that I had to reach yall so I went there and ask to speak with the manger the manger had an attitude and was like he dont know how the online orders go and the only way to get my money back is to contact the 1800 but couldnt provide me with the number.

User's recommendation: Never go on Panola.

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ID
#2326954 Review #2326954 is a subjective opinion of poster.
Location
Stonecrest, Georgia
Cons
  • Awful services
  • 30 minute wait
  • Got the wrong kind of chicken and rude workers
Loss
$14
Preferred solution
Full refund and a free meal

Compaint

I am so upset about how our neighbors and I are treated by the employees at or area store .it used to be so pleasant but now we can figure out what's up lI ordered 3 chicken Brest sandwiches one was and looked and was a regular breast LOL the others were full of just pieces of breading and a small pieces not sure what pieces they were I called the manager to my shock she was very nasty she told me they only cook what comes from in the bags I explained that I was not satisfied and would like to exchange for better sandwiches she advises me to go online and complain. What kind of service is this . She lost me and my neighbors as costumers

User's recommendation: Please don’t go here u will not be treated well.

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ID
#2323743 Review #2323743 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Chicken Sandwich
Pros
  • Good food
Cons
  • Good food at times
  • Management and the employees

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Verified Reviewer
New Reviewer

Sexual harassment discrimination

Regional manager is sexually harassing me showing discriminationfile municipal discourse
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ID
#2323289 Review #2323289 is a subjective opinion of poster.
Location
Cleveland, Ohio

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Verified Reviewer
New Reviewer

Customer service is very poor

I was at the Popeye's on Northfield in Cleveland Ohio 2 days ago and I had about a 25-minute wait when I got up to the window they said cash only and I was going to pay with the card today I am at Popeye's on Northfield in Cleveland Ohio and it's taking about 5 minutes per customer in the Drive-Thru I don't understand what's going on I've been in this line since 12:32 and it's now 12:55 and I'm still in line I have to go back to work and I would love to eat my lunch this is awful....they gave me the wrong change back UNACCEPTABLE.

User's recommendation: Better customer service.

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ID
#2320861 Review #2320861 is a subjective opinion of poster.
Location
North Randall, Ohio
Product
Popeyes Louisiana Kitchen Facility
Pros
  • Chicken taste great
  • Chicken and biscuits
Cons
  • Wait time
  • Long lines
Preferred solution
Let the company propose a solution

Awful service

You never expect to after you place your order to be told they dont have chicken .. Onky to watch skip the dishes abs door dash pick up there own orders and get priority treatment
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ID
#2320285 Review #2320285 is a subjective opinion of poster.
Location
Westport, Ontario

About a bad experience

This is not the first time I had a problem at this restaurant. I sat for about 50 minutes waiting on my food I went threw the drive through and then had to go in and get my food. When I got home my order was not right I ordered two pies and they were the worst ones I ever had on top of that they were not the kind I ordered
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ID
#2316277 Review #2316277 is a subjective opinion of poster.
Location
Wynne, Arkansas
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