Popeyes Corporate

Popeyes is 99% Franchisee owned. The Franchisor (AFCE) went 3 years without having a President for Popeyes. No investment in Marketing until 6million over the next year that started September 1, 2008. The current marketing plan should provide transaction increases, but still show negative comp sales. The new President Cheryl Bacholder does not listen to her franchisees let alone her employees. The stock has fallen to $9 per share and if comp sales have anything to do with it, it will fall even farther. Ms. Bacholder has no real qualifications to run a major brand and Popeyes just might not make it.
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4 comments
#798051

Being in business is not as easy as others may think but with God on your side you can make it! You also need to have a realistic look at your business plan and have professionals in place to give sound advise.

Base on this article we do not know 100% as to what is going on here. However, it seems like the individual who wrote this article has much more information than us readers. That still does not change my opinion that the writer seems to want to bash the new president.

There must be something very personal about this article and that totally turned me off. Dear writer shame on you for being one sided!

#155544

would like to know where this persons facts come from

#135385

Please, it is true ---

What can be done?

#45355

SHUT UP EVERYONE

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ID
#134831 Review #134831 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer
Man, what happened to Popeye's Chicken?! I stopped in the Amarillo Tx. T.A. truckstop for a break on an 1100 mile trip. We don't have a Popeye's near us in N.M. so, it's always, well it used to be, a real treat to run up on a Popeyes while on the road....
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1 comment
#48675

popeye's must have sold out as you said here in orlando its badddddddddddddd

ID
#133148 Review #133148 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Product
Popeyes Louisiana Kitchen Chicken
New Reviewer
I love Popeyes chicken and also their cajun rice. My biggest pet peeve is ordering chicken and it's cold. Who wants to eat cold chicken? Well, this particular Popeyes in Fort Worth, Tx is the worst. But the closest to me. The people are rude and always have an...
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2 comments
#374433

14 Nov 2011, Popeye's in Laurel, MS.

I placed my order at 2:54PM. The shrimp sandwich was good, however, the staff is the rudest that I have ever encountered.

This is not my first visit to this fast food resteraunt. I would go more often but am so dissatisfied with the staff, I can't stomach going more than a couple of times a year. The staff has never, I mean never, said please or thankyou. They will be speaking with other staff rather than give the customer their full attention.

When she hands me my meal I say thankyou whereas she turns away without acknowledging my existance or saying "you're welcome". I observed other staff getting their meals and sitting in the customer area cutting up (you can hear this thru the drive-thru window. I believe Popeyes management needs to send secret shoppers to this resteraunt to verify my experience....they will agree with me 100 percent.

I am so disgusted that I will never eat in the Laurel MS Popeye's again. Most of the staff needs to be fired, especially the supervisor who allows this behavior during their watch.

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ID
#129589 Review #129589 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Popeyes Louisiana Kitchen Chicken Wings
New Reviewer

Customer Service Horrible

I had ordered the Chicken & Shrimp order with 2 biscuits and mashed potato as a side order. The trainee just handed me the bag without the drink or mashed potato. When I reminded him about the missing items, he just said "Oh" and gave me the rest of my order. I asked him if he put in the biscuits, without even checking he assured me that it was there. When I reached home I found the biscuits were missing. I lost it and when I called the supervisor to give him a piece of my mind he hangs up on me. I drive up to the store and confronted him, by telling him to keep up with North American standards, he just argued with me without even offering to compensate for my time and effort. Adding insult to injury, the trainee jumps in saying that it was my job to check my order. I guess "Popeyes" and customer service don't go hand in hand. Any Tom, *** and Harry with a few dimes in his pocket can buy this franchise. Moral of the story try and avoid this franchise, KFC is a good alternative.
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1 comment
#76737

This is an example of both poor training and of a nutty customer. Yes, the employee should have checked and properly thanked the customer.

But yelling and screaming and confronting a manager and employees does not fix the situtation either. You do not need to be compensated for your time and effort. You should have checked your bag before you left. You also should not expect that a trainee is going to know everything and get everything correct until they have worked there for a while.

Mistakes happen. They especially happen when you are employing high school kids, high school drop outs, and people who could not work anywhere else because they are too low class to keep a better job. If you lost it and called and yelled at the manager, they were completely right in hanging up on you and if you drove all the way there because you were mad, I would have had the police remove you.

You got mad and made an *** out of yourself over a human mistake and biscuits. Are you an adult or are you two years old?

ID
#120177 Review #120177 is a subjective opinion of poster.
Location
Toronto, Ontario
Loss
$13

There is a cashier,valencia she's great!

there is a cashier named valencia she is always so cheerful she is really an asset to the company. she is very pleasant she tells us how to get the best deal for our money,with that said she surely needs to be compisated for her efforts in her work.she really makes my visit to popeyes a real good experence.thank you valencia.i"ll be seeing you soon just to let her know she is really appresiatted i will be returning just to see her smiling face good luck in the future you are really great at what you do. thank you!
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ID
#119819 Review #119819 is a subjective opinion of poster.
Location
Newark, New Jersey
Service
Popeyes Louisiana Kitchen Cashier

Very rude service at the counter

Yesterday March 27, 2008, at 5:10pm, I stopped at the Popeyes store (2382) on Rainbow Drive in Gadsden, Al. When I arrived at the counter a girl was talking to a man who had already ordered. After waiting over five minutes, I asked when could I place my order. She said I guess now. I ordered and paid, she did not say thank you have a good day or even go to ***. I ordered legs and breast, When I got home I noticed I received legs and thighs, I do not think it was an accident. I could not see her name, but it started out La and ended in ite. Service like this should not happen. David Mackey, Gadsden, Al.
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ID
#116642 Review #116642 is a subjective opinion of poster.
Location
Eastaboga, Alabama
New Reviewer

Served half cooked chicken

I received my order for 9 pieces of mix chicken and when I got home and start putting the pieces on a platter a located a chicken thigh that had blood on the side and after opening up found it still raw at the bone. I contacted the Popeye's restaurant and informed them of the problem and it seems like okay I am sorry so what. I will be taking the chicken thigh back up there. I work with the public and know how frustating it can be but not cooking the chicken done because you have more then five customers waiting is not a profitable action.
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1 comment
#48835

Dont eat at Poppey's their service is bad and chicken is raw on inside/ I went to the location in fort worth tx. ordered 5 piece strips when i looked in box chicken was brow on outside but when opened up completely RAW I mean no blood or pink just Raw. :sigh :cry

ID
#115006 Review #115006 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Loss
$10
New Reviewer

Old chicken staff complaint

Philadelphia, PA. Please if you live in W. Phila. complain and demand better service at the following location, 5610 Lancaster Ave. The chicken served was old and very dry. Also, when I walked in one of the cashiers was sitting behind the counter eating like they were at home. I know employees deserve necessary breaks however, proper training needs to be implemented so that you are not eating and licking your fingers in front of customers! As a consumer we must demand better quality food from this franchise and customer service. I did follow up and call customer service and logged a complaint about my experience.
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2 comments
#353551

lol!!! -hey scott..are you black?,..just curious.

#92243

Were they black? It is hard to keep a black person from eating fried chicken if they are around it.

Kinda like tryin' to keep vultures off a day old carcass. It would take a LOT of training and I'm still not convinced the results would be satisfactory.

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ID
#113082 Review #113082 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$8