Popeyes Louisiana Kitchen
Reviews and Complaints
310K
CLAIMED LOSSES
5.6K
TOTAL REVIEWS
260K
PAGE VIEWS
21
ISSUES RESOLVED
Popeyes Louisiana Kitchen Net Promoter Score (NPS)
-76
low
NPS
-100
100
- 8% Promoters
- 8% Passives
- 84% Detractors
Popeyes Louisiana Kitchen's estimated NPS of -76 considered to be low. 8% of users would likely recommend Popeyes Louisiana Kitchen to a friend or colleague.
Customer Satisfaction
Popeyes Louisiana Kitchen Reviews
Anonymous
New Caney, Texas
Popeyes Louisiana Kitchen - 3-piece Bonafide Combo Meal Review from New Caney, Texas
Love the chicken but the last 3 times I've been to the Popeyes Ive been going to for 10 years, ive come home with my order wrong, as in not the pieces of chicken I payed for! I live 9 miles away and have never felt the need to check my order cause its usually right, now that this is the 3rd time I'm complaining! Very frustrating to get home and discover you've paid for more chicken than you brought home. I'll hold up the line from now on to make sure my order is correct. Frustrated!
Reason of review:
Bad quality
1 comment
Anonymous
San Mateo, California
Popeyes Louisiana Kitchen - 8-piece Bonafide Combo Meal Review from San Mateo, California
I went into your store#10104 to purchase a family meal on 9/05/2016. Only to find out that the store there was being ran by a young lady name Adriana whom is not making sure the chicken is not being prepared properly. I purchased a $33.00 meal only to get it home and learn that the chicken had no flavor at all plus that sides mash potatoes and gravey which is my favorite was brown water the macoroni and cheese was blend and the cold slaw was a horrible. I was very upset that I had purchase such bad food especially knowing that the Popeye's I'm familiar with from Louisiana does not supposed to taste like that. Even when I returned the chicken all but the eight pieces that we attempted to enjoy and because I didn't return them alone with the whole unbroken pieces I was still charged 17.99 for a family 8,piece meal which was unfair since it did not taste up to part. My question is does all Popeye's franchise or not supposed to follow the recipe according to the original...... if so that store on bear valley in victorville need to retrain there staff on the proper way to cook cajon favored chicken.......
Reason of review:
Bad quality
Anonymous
Fort Lauderdale, Florida
Popeyes Louisiana Kitchen Chicken Poboy Combo Meal Review from Fort Lauderdale, Florida
Walked In & Before I Gave The Lady My Order I Asked Which Chx Recently Cane Out Another Lady Named Sheree Or Something Said " Ohh I Don't Know . I Have No Clue" Very Rudely & Walking Away When She Obviously Clearly Knows . The Cashier In Then Let Me Know The Chx Was Fresh Due To The Fact That They Had Just Opened 2 Hours Before (Strike 1) Placed My Order And Sheree Started Holding My Boyfriend POEBOY Bun In The Air & Talking At The Same Time Like Seriously . Did She Honestly Not Think Salivia Was Going To Fall On The Bread ? Anyways While She Went To Get The Tenders She Told A Manager That We Always Come Here & Cause A Problem As If She Thought She Was Whispering . She Then Gave Me My Chx & The Order Was Wrong . I Wanted 2 Legs & I Got 1 Thigh One Leg . When I Finally Sat Down I Realized She Didn't Give Me A Bisciut & The So Called "Fresh Chicken" Was Stale . I Will Honestly Not Ever Come Back Because All I Ever Want Is Fresh & Hot Food & It Seems Like That's A Problem . My Orders Are Always Wrong & I'm Always Missing Something . Sheree Has Taken My Order Multiple Times Its Always Missing Something Which Means The Money I Work Hard Is Put Towards Another Company Where I Can't Even Get Proper Customer Service & Feeling As If I Shouldn't Ask For Fresh Food When The Employees Themselves Wouldn't Even Eat It . I Know The Fast Food Industry & I Honestly Feel Like You Guys Need To Focus More On Professional Cust Service That Every Customer Deserves .
Reason of review:
Poor customer service
1 comment
Anonymous
Addison, Texas
Short Review on October 13, 2016
Amazing food but horrible customer service.
Reason of review:
Poor customer service
Katryn Ykf
Middletown, Maryland
Popeyes Louisiana Kitchen 10-Piece Chicken Combo Meal Review
Dont know y i love popeyes ...but went there on 08-11-2016 and the chicken was salty did not tast right and the i eas sick all night and i wood say its just me but my kids was sick to not good
Reason of review:
Bad quality
Anonymous
Spring, Texas
You must be very dull if you have not figured out that if you were *** twice that you should check to make sure the retards working in the restaurant gave you all the food. Most of them are people who are not very educated and cannot count.