Unclaimed
Popeyes Louisiana Kitchen
Reviews and Complaints
240K
CLAIMED LOSSES
5.1K
TOTAL REVIEWS
250K
PAGE VIEWS
19
ISSUES RESOLVED
Popeyes Louisiana Kitchen Reviews
Racist?!...@Popeyes?!!!!...this is twice now and I don't get it!
This is twice I've been to Popeyes in the south. Once in North Augusta, SC and Ft. Gordon, GA and both times I've faced an all black staff that seemed to treat their race better than any other. I went to Popeyes for dinner in North Augusta and they never could...
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18 comments
PissedConsumer1513933
#1513933
At My local Popeyes in Grandview Missouri 5 times I have went through the drive-thru and ask for Cajun Rice and salt 4 times they were out of salt and one time said they were out of Cajun Rice it wasn't near closing whatl and when I get Cajun Rice it's as if the rice is set out all day and is very hard. New Management must have taken over in the last couple years and now I guess I don't have a dark enough tan to be served at Popeye's
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ID
Location
Snellville, Georgia
Service
Popeyes Louisiana Kitchen Customer Care
Loss
$7
RUDE AND BAD CUSTOMER SERVICE
I am a very good customer and my name is Ola with phone number 405308**** and i always go to your location in OKlahoma in Oklahoma city on Penn on May street almost every day that they know what i want when i get there without even saying anything on 05/14/2013 on or around 11.30 am i went through the drive through and made my order as usual, one of your representatives who wore a dark blue top probably Hispanic gave me my order by first giving me a cup of water with a straw i removed the paper on the straw only for her to come back and tell me there is a trash can ahead of me i felt that was rude even if i was wrong there are more polite ways of passing a message across i was so upset that i asked what did you say again and she shut the window against me .I don't think this is the kind of staffs you need. I felt embarrassed an humiliated considering i am a good customer and i come there everyday. I demand an apology and i hope you reprimand that staff. Thanks
ID
Location
Oklahoma City, Oklahoma
New Reviewer
Mr Hamilton
Sir I have been buying your chicken for years ,but of late thing have been going from bad to worse,most every Sunday I get A 16 piece order.Today I placed my order & was told that I would have A 11 min. wait but the 11min.turned into @ 25 and when I got home my order was not complete. Like your chicken but your service at the West Monroe outlet is rotten.sir I do not need A 100 words to tell you that you have people that are doing A *** poor job.until A Few months the service was great.As far as I know there is no other Popeye's in West Monroe to compare this place to THANKS
ID
Location
West Monroe, Louisiana
Product
Popeyes Louisiana Kitchen Chicken
Your phone cut off before i could get valadation code
For the two pieces of free chicken after the survey: I went yesterday 4/19/13 and got some chicken from popeyes. I entered the survey by my home phone. I did not get the validation code for the 2 pcs of chicken because the recording shut down and took me to hanging up before I got the code. please e-mail validation code to me @ rosalind_wil@***.com I went to store #5881, spent 2.99 (with coupon) on 4/19/13. I also read other complaints about survey cutting off on other people. U should definitely fix that problem because it is annoying and the consumer is not getting what they are promised. Thank you. Rosalind Wilson (937) 275-**** home number
ID
Location
Cincinnati, Ohio
Product
Popeyes Louisiana Kitchen Chicken
Loss
$5
Rude employees and manager
The cashier Iris was a real witch I complained about the Cajun rice it was old and the container was greasy on the bottom and had a time 5 hours old. James came up and took over because she was so rude. He gave me a pie and really tried to make it right. The manager Al was rude too he didn't seem to care at all. That's not the first time I have had issues with rude managers at the Jefferson park store. The only one who seems to care is James and they treat him like a second class citizen. Probably because he's the only white employee ever at that store.
ID
Location
Chicago, Illinois
Service
Popeyes Louisiana Kitchen Cashier
Quality of food was really bad at Safeer Market outlet.
Being a fan of Popeyes Chicken we had been at Safeer Market outlet for eating out and ordered the deal of the day (3pcs chicken with drink, mashed potato, fries) and 3pcs bonafied (inc. Fries and drink). The fries, chicken pcs and bonafied were too oily n different than the taste of other places like Sahara Centre. Those were not at all fresh. It might happen as there are not much food shop over there n they compete with chicking but it cannot be expected, therefore, not accepted. It was such a bad experience that I have decided not to go to that branch ever.
ID
Location
Sharjah, Sharjah
Product
Popeyes Louisiana Kitchen Potato
Loss
$31
Tried to give me my order after it had fell in the trash
I had been waiting about an hour for my food when the employee Nath was putting my order together one of my orders fell in the trash and Nath picked it up and put it in my bag thank goodness I saw what happened when confronted he threw it away . I asked for the manager Binta who was no help tried to justify her employee behavior gave me her wrong name and would not give me corporate #. I'm very disappointed and sick to the stomach to know they were going to serve me food out the trash :(. Something needs to be done!!!!!
2 comments
ID
Service
Popeyes Louisiana Kitchen Manager
Loss
$19
New Reviewer
Rude attitude of sale person
when i asked the employee to give me the fresh hot chicken,she said yes it was fresh,but gave me the cold chicken it was badly taste chicken,too much crunchy...my 5yrs old child was about to vomit,i returned them back the remaining 5 pieces out of 10 pieces ,to replace it for fresh chicken,I was asking for the remaining pieces.she called the manager and he said ,"madam i cant throw the chicken ,you please next time ask for the fresh one when placing the order" the staff and the manager were rude and it looked like the whole staff were ignoring me and the response sounded to me "please leave and dont come next time".I am their regular customer ,I have bought popeyes chicken from this store ,every 3 times a aweek,but now for last few months they are not behaving well with me,i dont understand why...
ID
Location
Chantilly, Virginia
Product
Popeyes Louisiana Kitchen Chicken
Rude attitude of sale person
cold food,i asked is it fresh ,she said yes, and gave me cold food...i gave them back the bucket to replace it for fresh chicken pieces,she called the manager and he said ,"madam i cant throw the chicken ,you please asked for the fresh one when placing th order" he was kind of rude and it looked like the whole staff were ignoring me and the response was like please leave and dont come next time,i am their regular customer ,i bought popeyes chicken every 3 times a aweek from them but now for last few months they are not behaving well with me,i dont understand why..
ID
Location
Chantilly, Virginia
Product
Popeyes Louisiana Kitchen Chicken
Uncooked chicken
3 piece chicken dinner thigh was raw in the center. the attendant was training i showed her the chicken she said it was dark meat and that the way it is.wrong answer i am 65 years old cooked a lot chicken I know it was raw. no eye contact after that owner...
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1 comment
PissedConsumer632342
#632342
Chill, anonymous. Anything can happen once when you prepare food.
It's not like they did this as a matter of service. OK, so they had a lousy manager. You don't know how to call the 800 corporate number to get help?
Because of one unfortunate experience, you vow to boycott the place? Man, I hope you're a great cook!
ID
Location
Burlington, Ontario
Product
Popeyes Louisiana Kitchen Chicken
Loss
$9
Old, cold food
They gave me cold fries, old warm chicken and forgot one of my side orders, no napkins and didn't even offer any condiments, the staff are rude and non friendly, very disappointed with the service. I am going to file a complaint with the better business bureau. I think if you are buying a product it should be the best it can be from any place.if the staff do not like there job or have any pride in what they serve their customers then they should give their job to someone who does care. This happened in Colorado springs on fountain Blvd.I will not but good from them again.
2 comments
ID
Location
Denver, Colorado
Product
Popeyes Louisiana Kitchen Chicken
Loss
$17
New Reviewer
Wrong Order
Ordering by phone is very disappointing as the Philippina staff are not qualified and have language barriers .As always I repeated my order 4 times for the lady there and it seemed that she understood everything.When I received my order it was the Wrong Order .When I called them she said as always Sorrry Sirrr.Im very disappointed to see a well reputed restaurant like popeyes which is run by unqualified staff .Im wandering why dont the company train their staff When I received my order it was the Wrong Order .When I called them she said as always Sorrry Sirrr.Im very disappointed to see a well reputed restaurant like popeyes which is run by unqualified staff .Im wandering why dont the company train their staff
ID
Location
Dubai, Dubai
Wrong order twice
I went to this location because I had been craving Popeye's since their comeback to the valley... So I went during my lunch to grab a quick 3 piece chicken strip combo with mashed potatoes with gravy ...when I got back to work (all the way on University Dr) I noticed that they had given me the wrong order. I called and they apologized and offered to give me a free meal the next day. Well today is the next day and I went and needless to say..they messed up my order again...ugh!... they gave me a 3 piece meal (leg, thigh and breast) instead of the 3 strip combo!
1 comment
ID
Product
Popeyes Louisiana Kitchen Combo Meal
Loss
$9
Wrong order
I placed my order which was $22.00 and they didn't give me what I ordered. I was in a hurry and didn't have time to check it before I left the drive thru. Won't be going there again!!!! Food was cold and had to wait 15 minutes due to it being cooked????? I ordered...
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5 comments
PissedConsumer1444238
#1444238
The validation code is a scam at the popeyes i frequent..on their receipt they use 24 hr format(military time) and the web site does not except it,,i have tried numerous times ,and that is done on purpose..No other fast food receipt does that ,to my knowledge...not for surveys..i feel it is very petty for a well known and profitable food chain to do something so underhanded..Their food quality is very good.Just a bogus validation code scam...get nothing back! no matter how often you frequent their restaurant..
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ID
Location
Schererville, Indiana
Product
Popeyes Louisiana Kitchen Combo Meal
Loss
$22
Poor Food Quality
I stopped in the Popeyes Restaurant located east of River Oaks Mall on River Oaks drive. I ordered a 10 piece meal, when I got home and opened the box I had 3 wings that looked like pigeon wings. I had 2 legs that looked like pigeon and one of the legs had the bone broken in it. The other pieces were exceptionally small as well and all seemed dry. I have been to this restaurant before and has always been pleased. I was quite surprised with this visit. I didn't take the food back because I live quite a distance away.
ID
Location
Chicago, Illinois
Loss
$10
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Popeyes Louisiana Kitchen
Popeye's is full of rude young selfish little creepes who spit burp *** and *** on there food the resraut dose not reflect the Louisiana culture at all just corporate greed.
I have only onething to say.You are a "***".WTF.