Anonymous
map-marker Cincinnati, Ohio

Horrible service and food!

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Popeyes Louisiana Kitchen - Horrible service and food!
I went thru the drive thru and ordered (3) 2 piece diners spicy. I get home and have regular chicken and I call and the young lady told me she packed the order and it appears to be regular but it's spicy and hung up the phone....
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Reason of review:
Order processing issue
Anonymous

Terrible customer service

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on 6/15/17 I visited a Popeyes at 3400 Pulaski Hwy , Baltimore, MD 21224 and experienced the worst customer service from your manage who showed her name plate with just the name Sierra. I purchased a 2 pieces chicken and fried but was charged for a 2 piece combo meal for $6.99. After examining my receipt I noticed that I didnt get what i order so i went back to the counter and ask for the manager, I told Sierra i did not get a drink with my meal because I didnt order a combo but paid for one. She started to yell that someone got your drink, I am not going to deal with this today, slam a cup on the counter and went to the back. I waited patiently until she return and told her I was going to report her to cooperate . She replied go right ahead. Her behavior was unacceptable considering I could have gone anywhere for lunch but chose your restaurant.
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Loss:
$7
Cons:
  • Manager customer service
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Kamauri Dpi

Disrespectful and unprofessional employees

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I observed employee discussing a elderly lady with laughing and saying " that old lady. They were visable and audible to customers placing orders.
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Reason of review:
Poor customer service
Anonymous

Handling Food

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Possibly Lead or swing manager assiting manager with the order screen and debit because the system wss down. The Lead or swing manager then went back to attend the chicken WITHOUT washing her hands. The manager heard and said, "she is using the tongs". I think this is not proper. ALSO, customers should be notified ip front if there is no SWEET TENDRRS and that the Debit machine is down 323 540-**** Renee Copeland
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Reason of review:
Poor customer service
Anonymous

Food service

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I bought yesterday family pack 12 chicken, four chicken not baked inside one chicken with full of oil. I have a picture. I bought in financial drive location, Mississauga, on. Please advise , serve customer for good food. Thank you Thushyanthan thush_v@***.com
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Reason of review:
Bad quality
Durand Eca

Was told to wait in drive through, never helped.

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Even though it was after hours I went into the drive through. And I was waiting after two vehicles and I was told to wait by the time I got there. I was waiting for 10-15 minutes waiting for a response, even sat there. It one thing if you say you're closed. I would have been fine, just don't keep me in line and say nothing.
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Reason of review:
Order processing issue
Ashante Ufx

Wheelchair incline blocked by cement block lay week and outs still blocked as of yesterday.

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Popeyes Louisiana Kitchen -  Wheelchair incline blocked by cement block lay week and outs still...
Updated by user May 13, 2017

Popeyes on Albany Ave in Hartford Connecticut

Original review May 13, 2017
I went to go to get some chicken but couldn't get up the incline because it was blocked of by a cement block. Spoke to someone behinds the counter but not sir who it was because she had a name tag without a name printed on it.

She asked what I wanted too do because she couldn't go out there and move it herself.... so I left. If I hadn't paid already I would've left without ordering.

But I did thank you and left. Ridiculous...
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Reason of review:
Poor customer service
4 comments
Guest

Learn how to write your reviews.

Ashante Ufx
reply icon Replying to comment of Guest-1328194

I have no real issue making my review....this was my second review and after seeing that nothing had been done...I was a bit undone. Don't get it twisted....I am very articulate, I just have no issue with short hand.

Don't be an ***....

just because you know you can. Whole point....

Guest

https://www.ada.gov/complaint/

That'll fix 'em.

Ashante Ufx

The preferred solution is thsy someone have the cement block moved.... nothing more nothing less.

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Anonymous

Waited at front desk 12 minutes not even a hello r a kiss my *** they just completely ignored me

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I go there 5 nights a week and 3 out of 5 is wrong I love their chicken I just wanted to be right once in a while they are the rudest people
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Reason of review:
Poor customer service
Alys Ngi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Popeyes Louisiana Kitchen Combo Meal Review

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THE POPEYES ON SMOKEY HILL & 470...TODAY I WENT TO THE DRIVE THRU..ORDERED A 4 PIECE COMBO..2 WINGS I SPECIFIED AND A EXTRA BISCUIT. I GOT HOME AND DID NOT HAVE EITHER...NO BIG DEAL BUT THIS IS 3RD OUT OF 5 MY ORDER IS WRONG!
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Reason of review:
Not as described/ advertised
Anonymous

Popeyes Louisiana Kitchen Customer Care Review

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Stopped at Popeye's Chicken on Woodland Avenue between 49th and 50th in Philadelphia Pennsylvania service horrible to the point I couldn't get any. service manager behind line inspecting bills and walking around in circles horrible experience never return
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Reason of review:
Poor customer service
Anonymous

Popeyes Louisiana Kitchen Drive-Through Review

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Store 3160 either does not make spicy chicken or the lady at the drive through window is very bad. The last four times i have ordered spicy , she has you want mild right, i have repeatedly corrected her, but every time i get home i find she gave me mild. 281 702 ****
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Reason of review:
Order processing issue
Caroleen Zwa

Popeyes Louisiana Kitchen Cashier Review

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Very poor Customer Service in Richmond Va at Popeyes at Parham and Brook Rd. Had to wait for cashier for 10 min. and another 15 min to receive my order and the store wasn't very busy.
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Reason of review:
Order processing issue
Alicyn Ole

Popeyes Louisiana Kitchen Manager Review

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Cold food and unprofessional Manager
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Reason of review:
Poor customer service
Nora Asv

Popeyes Louisiana Kitchen - Customer Care Review

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i went to the 2079 store in new orleans tonight for dinner for my family. I go use to go this location every monday, but every time I go to this location my order is not correct, or thay ran out of chicken at 8:30p.m. Tonight was the wtong order i spent $44 a wrong item i order cajun rice and i revived green beans. I called and no one seemed to care. like after they get your money it's on to the next dollar. when the manager came to the phone she asked SO WHAT YOU WANT TO DO, with no apology or empath that i have to leave my dinner table with my family to bring a order back that they messed up. I do not complain to receive free items, because I'm a manager in food and beverage. I am just saying that the management and p.m. crew need to be revamped, and a culture change. I would appreciate if someone call to discuss these ongoing issues. Thanks dissatisfied customer.
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Reason of review:
Order processing issue
Henleigh Gqv

Popeyes Louisiana Kitchen 3-Piece Chicken Combo Meal Review

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Youre food was dry and hard like chewing gum,just nasty.sacramento ca 95823. All cross country lve been to popeyes And this is worse one.
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Reason of review:
Bad quality
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