New Reviewer

Payroll issues

I didn't get my check, my direct deposit on my debit card that is on my file from Popeyes on 5405 L st Omaha Nebraska 68107 and my Darnell Jones Omaha Nebraska 140******** and if I don't get my paycheck or direct deposit , I will lose my house because of not getting my money
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ID
#2247730 Review #2247730 is a subjective opinion of poster.
Loss
$900
Preferred solution
Payroll departments - I want my paycheck

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Verified Reviewer
New Reviewer

Rude employee

My husband, spouse and daughter purchased food at the Winchester, Ky location on 10/24/20. We were given an incorrect item, but the employee corrected this. We asked for two sauces with our order, and we ordered three meals. When we only received sauce and requested another, the employee told us the cost would be .15 cents.

User's recommendation: More education regarding customer service.

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ID
#2246040 Review #2246040 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Combo Meal
Pros
  • Good food
Cons
  • Rude staff & manager

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Verified Reviewer
New Reviewer

DISSATISFACTION

Popeyes still has not done anything to try to rectify this situation and they have not attempted to make any contact with me. Still pretty pissed at the service that I got from this location or should I say the lack of service.

User's recommendation: If u want a *** customer service experience, you can go here. Otherwise I suggest going somewhere else.

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ID
#2240810 Review #2240810 is a subjective opinion of poster.
Location
Bedminster, New Jersey
New Reviewer

Complaint of service received

I would like to be compensated for the disservice and aggregation I went through
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ID
#2240731 Review #2240731 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Loss
$30
Preferred solution
Deliver product or service ordered

Over cooked, &meat was red from the bone

My chicken was hard and old.and the meat was red from the boneand out and the kids would not eat it .

User's recommendation: I am 66 years old so no reason to lie about product, I have been buying there chicken since they opened .

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ID
#2240324 Review #2240324 is a subjective opinion of poster.
Location
Belleville, Ontario

Overpriced and diferent to the on line menu price, worst quality ever!

Location, Popeyes#11386@ 9102 N Loop 1604, San Antonio, TX 78249. This dump looking location was deserted at 8:21 PM tonite. Not even stopped by the window that one of the lonely attendants was shouting popping her head out that only spicy chicken was left. Order for two advertised on Menu price on line is 12.99+tax but came up to $21.64. The order came out in 2 seconds. Yes 2 seconds. When we got home we knew why. The chicken was totally over and over reheated and of course totally dry.. Worst fried chicks I have ever eaten. I am from New Orleans and we never had anything like it in Louisiana. There, they probably shut the joint if it happens. All we got here was a mount or hard crust overheated. Only thing that was OK were their biscuits. That's ALL. If in San Antonio, TX avoid this location. Meanwhile, I want a refund or I will dispute charges with my CC Company.

User's recommendation: Do Not eat Popeyes fried chicken in San Antonio, TX This is not Louisiana Kitchen.

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ID
#2239871 Review #2239871 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Full refund

Complante

The manager was in the same area as the girl on the intercom that had the bad attitude. He Lied to me stating he was in his office . I could read his voice when he stumbled for words , no I have not been back nor will I .

User's recommendation: Avoid popyeys on Alpine in walker michigan ,

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ID
#2236808 Review #2236808 is a subjective opinion of poster.
Location
Rahway, New Jersey

Bad Service

Popeyes Louisiana Kitchen - Bad Service
Popeyes Louisiana Kitchen - Bad Service
Popeyes Louisiana Kitchen - Bad Service
DON'T WASTE YOUR TIME &; HARD EARNED MONEY!!! I would give them a zero, but this app. Will not let me. Incident: 10/16/20 7:41pm Ordered 16pc. Spicy Chicken Tenders. The order was totally messed up. 1st - NOT Spicy! Small & Dried out Chicken that I paid hard earned money for! Totalling = $35.71 for What!?!? 2nd - I asked for only BBQ Sauce 3 times to make sure. (noted on pic of rcpt.) No sauce was given at all. A 16 PC. Family Meal w/ 0 sauces is incompetent. 3rd - I asked for Red beans & rice as one of the 3 sides &; got some tasteless mashed potatoes w/ a gravy that had some funky spices in it. Like some elementary school cafeteria crap! I was totally disappointed. I spoke to Gabriel the manager on 10/16/20 @ 8:10 PM. He apologized for the mistake & would give a 8 pc. Spicy chicken Tenders meal as compensation for the inconvenience. I had told him how far it was & how many people were waiting to eat so I would come p/u some other day. He said anytime would be fine. On 10/18/20 7:26 PM. I called ahead of time and spoke to Isaac( the manager on duty), to make sure that Gabriel was working, too make good on the agreement. Isaac was a bit curt & told me he would not help me because Gabriel was @ another job & couldn't be disturbed. At which point I asked for his name and began posting everywhere I can, blogs, etc., and there corporate site also. I thought the Bandera Popeye's was bad! Well I call it Don't tied. D

User's recommendation: Don't waste your time and money on low quality food and service.

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ID
#2233887 Review #2233887 is a subjective opinion of poster.
Loss
$36

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Verified Reviewer
New Reviewer

Resolved: Excellent sandwich. Today, no root beer or coke @6pm. Really?

Update by user Oct 17, 2020

Company fixed the issue and I have been provided with product or service ordered. Have the product you advertise, available, please.

Update by user Oct 17, 2020

Please train your staff to hussle and get the manager to over purchase, so that your profits can be enhanced.

Original review posted by user Oct 17, 2020
We are locals and will wait in line for over an hour to get sandwiches at the Myrtle Beach, south location. We've been twice when they had no sandwiches, and...
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2 comments
#2218948

Popeye's should follow the lead of McDonalds and offer any sized drinks for only a dollar.

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Resolved
ID
#2232703 Review #2232703 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Pros
  • Good chicken and apple pie
Cons
  • Run out of product and sssssllllloooooowwwwwww
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer

Bad order

Popeyes Louisiana Kitchen - Bad order
Popeyes Louisiana Kitchen - Bad order
My order wasn't satisfactory at all. I ordered chicken which half of it was bleeding and burnt like it was refried. The beans were cold and stiff. The biscuits were hard. I tried many times to contact Popeyes and no one answered the phone. I want my money back.

User's recommendation: Popeyes has a good reputation but I'm not recommend ing no one to eat there.

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ID
#2231750 Review #2231750 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Facility
Pros
  • Pros is you can get good food
  • Good food
Cons
  • Need to hire serious employees
Loss
$28
Preferred solution
Full refund
New Reviewer

Forced

I recently visited popeyes on 14th street in plano tx, I tried ordering spicy chicken but was told they would not be dropping anymore spicy chicken until they sell all the mild chicken. Is this a policy of popeyes? I left hungry,confused, and disappointed.
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ID
#2231165 Review #2231165 is a subjective opinion of poster.
Location
Plano, Texas
Product
Popeyes Louisiana Kitchen Chicken
Preferred solution
Deliver product or service ordered

Haven't recieved my work comp check

Still no answer no one call me yet
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ID
#2230847 Review #2230847 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Bad service

last night on sw 8th street was a bad experience the managers are ghetto and rude. Oh my I never been to a place where everybody is high and drunk. This place needs to be shut down or new manager need to work at night first impression is your last.

User's recommendation: *** no.

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ID
#2230530 Review #2230530 is a subjective opinion of poster.
Location
Coral Terrace, Florida
Cons
  • Rude customer service people
  • Manager
  • This was not the first time
Preferred solution
Apology

Rude drive thru employee

Didn't purchase food because of rude employee

User's recommendation: Don't support company.

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ID
#2229281 Review #2229281 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer
New Reviewer

Unprofessional Manager Cold food, long wait

Went to the Popeyes location at 1604 and Bandera rd around 845pm on Oct 13th. I ordered a lg fry and a Cajun gravy for my pregnant wife. At the speaker I asked for them to make sure the fries were fresh. There was one car in front of me and when I got to the window my order was already there. I felt the box through the bag and the box was barely even warm so I handed it back to the employee working the window. She asked me to pull up and they would walk it out to me once it was ready. I waited a total of 20 mins before they brought it out. Once they handed me the box again I felt it and the fries were even colder as if they just handed me the same box of old fries. I told the lady that I just wanted my money back at the point and she said the fries just came out so I handed her one and it wasnt even warm at this point. So I again waited another 5 mins before I drove through the drive thru. Once I got to the window, the person there said they were the manager not sure if they were since she had a white tee shirt and a wife beater on and that I through the fries at the employee and that her employee doesnt lie. She handed me the money and I asked her name and she said she didnt have to give it and proceeded to close and lock the window as I was there. I wasted over 30 mins to be told I assaulted an employee, be called a liar, and left with no food. Not sure if this is the type of establishment that allows this type of disrespect and approve these kind of behaviors in general but I will not ever be returning to this location again. Nor do I see myself returning to any Popeyes in the near future.

User's recommendation: Go literally anywhere else.

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ID
#2226398 Review #2226398 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • Cajun gravy
Cons
  • How management treats you and employees in front of you
  • Unprofessional management
  • Long wait times
Preferred solution
Let the company propose a solution
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