Popeyes Louisiana Kitchen Chicken Nuggets Review

I tried the new cornbread chicken strips...HATED IT. i didn't like the SWEET cornbread batter and the strips were very hard. I love popeyes but not the new strips. Please bring back the breast box from the 90's.
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ID
#850188 Review #850188 is a subjective opinion of poster.
Location
Detroit, Michigan
Product
Popeyes Louisiana Kitchen Chicken Nuggets
Cons
  • Chicken
  • Food
Reason of review
Bad quality

Hostile Customer Service

On 5/10/16 at 2:50 PM, I ordered two combo meals at the drive-thru window from location #202 in Ypsilanti, MI. I immediately noticed an error after ordering the second combo meal, which was corrected at pay window. After receiving the meals, I parked to ensure my orders were correct and both orders were incorrect. I take the orders and my receipts into the restaurant to correct the mistake. The male cashier offered to correct my order with a nasty attitude. He proceeded to the area where the meals are prepared and in a loud voice, stated to another employee, "You didn't do anything wrong. The lady messed up her order." When he returned to the cashier, I told him, "I did not mess up my orders." He retrieved my orders from the chicken area, shoved them in a bag and slid it across the counter. I checked my orders and they were incorrect...again. A second employee, whom I assumed was a manager approached the counter and I tried to speak with him, but the "RUDE" cashier tried to intervene and said, "he already took care of the problem." In other words, he lied. I ignored him and asked the manager if he could correct my orders. He returned with two INCORRECT combo meals...again. Turns out the manager is the person who took my orders. He became visibly frustrated and snatched the meals and threw them in the garbage. I tried to help by telling him what my original orders were, but to no avail, he came back with an attitude and shoved the boxes in a bag and pushed the in my direction, which would have fallen to the floor if I did not catch them. Again, I checked my orders...wrong again!!! He threw that in the garbage and returned with what I thought was the correct order until I finally returned home. My original orders were: 1 two piece mild all white meat with mashed potatoes and gravy. Second order: 1 three piece spicy all dark meat with red beans and rice. Turns out the orders were still wrong!!! My mild meal was spicy and the dark meat meal was mild. Hard to tell from looking at it in a box. My conclusion is that the employees cannot read or tell the difference between dark meat and white meal or mild versus spicy. One issue that is brutally honest is they all need to return to customer service training and develop skills related to how to treat and talk to customers versus thinking they are at home exhibiting the same behavior. By the way, 18 pieces of chicken, 4 red beans and rice, 4 mashed potatoes and 4 biscuits were thrown away due to their stupidity. Needless to say, I will NEVER eat at another Popeye's. I don't think this Popeye will be in business to much longer due to the rude, arrogant and illiterate so called employees. CMJ -Ypsilanti, MI
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ID
#846985 Review #846985 is a subjective opinion of poster.
Location
Ypsilanti, Michigan
Product
Popeyes Louisiana Kitchen Combo Meal
Pros
  • Better services by personal
Cons
  • Getting wrong product
  • Lazy people
  • How the management used me
Reason of review
Order processing issue
Loss
$16
Preferred solution
Full refund

Popeyes Louisiana Kitchen Customer Care Review from Lawnside, New Jersey

I was at the Popeyes in Lawnside, NJ. I asked for white meat. They gave me dark meat. When I called to tell them of the mistake. I was told to bring in the chicken when the manager will be there for him to fix the mistake. Whu am I to bring my chicken back for the mistake to be fixed. I don't live around the corner and the gentleman Khalid was very very rude about it. I did not make the mistale but the run around to get it fixed is unacceptable. I will not come to this Popeyes again. They need to be trained in customer service.
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ID
#846247 Review #846247 is a subjective opinion of poster.
Location
Lawnside, New Jersey
Service
Popeyes Louisiana Kitchen Customer Care
Reason of review
Poor customer service

Popeyes Louisiana Kitchen 8-piece Bonafide Combo Meal Review from Los Angeles, California

Today Sunday May 1,2016 I attended to one of your locations located in the corner of Adams and Figueroa. At 11:10 pm I ordered a 8pc family meal.For my side order I told the cashier Ana that instead of mashed potatoes I wanted a rice and beans. The cashier not only did she gave me attitude and bad customer service but she rolled her eyes at me during my order. To make matters worse when I received my order everything seemed perfectly fine but they didn't closed the lids right from my side orders and everything spilled on my bag. I am very disappointed to the customer service they provided and I will attend or set foot into another of your locations again.
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ID
#839834 Review #839834 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Popeyes Louisiana Kitchen 8-piece Bonafide Combo Meal
Reason of review
Order processing issue

Popeyes Louisiana Kitchen Chicken And Sausage Jambalaya Combo Meal Review

Hello im am so not please with the jambalaya no sausage so much rice over cooked rice smh lil bits of chicken. Also no beans in my ted beans and rice yall gotta do better ive been eating this food all my life is someone stealing wow not i want some coupons its too expensive to not get an nice issue or sum of the purduct its just wrong that lil free two is good but folks cant always afford sides
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ID
#836871 Review #836871 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Popeyes Louisiana Kitchen Chicken And Sausage Jambalaya Combo Meal

Popeyes Louisiana Kitchen Drive-Through Review

Love the chicken , hate the service! Always a wait at drive thru , pull forward, no sauce, out of green beans, box half shut, nothing to eat with, fries in my order , when I didn't order fries! I believe our Monticello Ar popeye's is going to lose a customer.
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ID
#836252 Review #836252 is a subjective opinion of poster.
Location
Monticello, Arkansas
Service
Popeyes Louisiana Kitchen Drive-through
Reason of review
Poor customer service

Popeyes Louisiana Kitchen Drive-Through Review

Waited in drive thru for 20 minutes for them to come out and say the chicken is frozen did i want something else. Really?
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ID
#834633 Review #834633 is a subjective opinion of poster.
Location
Druid Hills, Georgia
Service
Popeyes Louisiana Kitchen Drive-through
Reason of review
Poor customer service

Honor coupons

I live in Nashville, Tn.. I received a sheet of coupons in the mail. Two of them were for a 3 piece mixed and biscuit for $3.99. When I made my order, the clerk informed me that the 3 piece meant all dark. Since when did 3 pieces mixed . mean all dark. The churches on the next corner sales 3pcs. Of mixed with a choice of white and dark. 3pcs. Of dark is all dark. They did not honor the coupon. This is false advertising. There is always an issue with prices. I need to know what to do with these coupons. Emma in Nashville Jefferson St. Emma Rivers58@***.com
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ID
#834187 Review #834187 is a subjective opinion of poster.
Location
Nashville, Tennessee
Product
Popeyes Louisiana Kitchen Coupon
Reason of review
Poor customer service
New Reviewer

Popeyes Louisiana Kitchen Manager Review

My name is kimberly branch I recently visited two of your locations the first adv me they were out of chicken so I understood and proceeded to the next location on Stockton Blvd, where ryan the manager was very unprofessional, I was in the car with three other people...
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2 comments
#1163080

My issue has not been resolved

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ID
#832632 Review #832632 is a subjective opinion of poster.
Location
Hesperia, California
Service
Popeyes Louisiana Kitchen Manager
Reason of review
Poor customer service

Popeyes Louisiana Kitchen Bonafide Big Box Combo Meal Review

I come to this popeyes often and they tend to always fix my order wrong it just took me this visit to report it. First off i had to wait in drive thru for 20 min before i reached the speaker, then at the speaker no one said anything untill 5 min later to tell me they will be right with me. I get my food which is the famous $5 box and there is like 4 fries in the fry bag and yes i counted because thats ridiculous. I asked for honey and bbq which i was willing to pay for but was told no honey or bbq sauce. So i asked what do you have she said only buffalo and mardi gras mustard, now i know its sunday but to be out of everything is just ridiculous. Now what if i wanted tenders which is what i always get when i go to popeyes you mean to tell me those are my choices. That is sad. So when i get home im expecting to eat spicy chicken which turned out to be mild smdh i tried to give them thr benefit of the doubt but yall have got to do better at this store on 38 and choctaw.
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ID
#827290 Review #827290 is a subjective opinion of poster.
Location
Glendale, Arizona
Product
Popeyes Louisiana Kitchen Bonafide Big Box Combo Meal
Reason of review
Not as described/ advertised

Bad customer service

My name is Pastor Kevin Riley, Me and my wife was on a business trip in Barstow ca, when we visited one of your locations, 1601 e main st Barstow ca 92311, our bill was 29.19 between me and my spouse, how ever, upon asking for ketchup the cashier in the drive through said they ran out, I have never heard of a popeyes running out of ketchup, we rented a hotel a block away, I asked if we could get a discount on our meal because we had to stop at a store to purchase ketchup, the manager Juan gave us a look as if we were beggars.
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ID
#825124 Review #825124 is a subjective opinion of poster.
Location
Barstow, California
Pros
  • Better services by personal
  • Everyone other than management was great
Cons
  • Managers need more traning
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Popeyes Louisiana Kitchen Manager Review

The manager tawanda was in the phone while the others was busy working
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ID
#817190 Review #817190 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Popeyes Louisiana Kitchen Manager
Reason of review
Poor customer service

Popeyes Louisiana Kitchen Staff Review from Town N Country, Florida

This review is reference to the nasty attitude Denise the manager and her employee Amber On March 12, 2016. At 1445hrs on 8315 On w. Hillsborough avenue Tampa, FL 33615. We went through the drive through where Amber took our order. Amber told us to come to the...
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1 comment
#1219314

I have eaten at Popeyes on w Hillsborough several times and always felt cheated for the food you get compared to the price. Chicken was good but small pieces and after taking off most of the breading not much there.

Also I usually encounter this cashier who is obviously *** but seems to revel in it. He could tone it down several notches.

He is condenscending and rude.

ID
#808417 Review #808417 is a subjective opinion of poster.
Location
Town N Country, Florida
Reason of review
Poor customer service

Popeye's Louisiana Kitchen-San Antonio yuck!!!

I've never been able to eat the chicken at Popeye's, it's very greasy and has always upset my stomach. However I loved the Cajun gravy. We would drive clear across town just to get mashed potatoes and Cajun gravy. Then a new one went in on the west side of town and I was thrilled. I ordered the shrimp platter and the shrimp was so overlooked it crumbled in my fingers, and the potatoes and gravy were watery and tasteless. I thought it was just this new one on the west side, but apparently it's widespread. I won't waste my time and money anymore
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ID
#805025 Review #805025 is a subjective opinion of poster.
Location
Texas, United States
Product
Popeyes Louisiana Kitchen Shrimp
Cons
  • Food
  • Condition of food served
  • Being forced to take old chicken
Reason of review
Bad quality
New Reviewer

Already made my complaint. Actually just don't care anymore. Not sure why I have to fill out all these forms for bad chicken.Just wish we went somewhere else. Superbowl party was a fail because of the

Update by user Mar 06, 2016

they never get back to you.My guests still remind me though,lol.

Original review posted by user Feb 17, 2016
Waiting for 45 min or more! Chicken was dry and over cooked when we got it home and we live 1/4 of a mile from the place! Add receipts and photo's??? I NEVER keep fast food receipts .I looked in the car...
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1 comment
#1542571

I have already wrote out my complaints online earlier. One about the food I didn't get and the other one about getting disconnected 6 times to complain to a real person. This all happened at the Fort Smith, Arkansas restaurant on Roger's Avenue, Friday night between 7:30 and 8:00 p.m.

ID
#792453 Review #792453 is a subjective opinion of poster.
Location
Schenectady, New York
Product
Popeyes Louisiana Kitchen Chicken
Cons
  • Chicken
  • Cold and dry food
  • Excessive long wait
Reason of review
Bad quality
Loss
$97
Preferred solution
Let the company propose a solution
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