New Reviewer

Crew fighting

I went into drive thru to place my order. I was in line for at least 10 minutes nobody answer now I thought it was faster than that but anyways the young boy name was akil because I heard the short manager with green hair speaking to him. Now they messed my food up all the way they gave me spicy tenders instead of spicy chicken. I am so done with this store. The management system is a disgrace and it start with the general manager and during the day the shift is not so good she be outside most of the time smoking like do yall have a job or not. This store is a disgrace like this store needs to be shut down Popeyes on sw 8th is the worst store. Than to have a crew arguing with somebody to come get their check but what is she doing behind the counter and why would a general manager let somebody come behind there. It all start with the manager. When I came on a Friday night everything was perfect I am not going to lie food hot no messed up orders and that was the first time ever. Corporate needs to get involve and shut you down and move all the good workers to another store. I am sorry but I hope corporate gets to read this...... POPEYES ON SW 8th ST IS RIDICULOUS AND A JOKE.

User's recommendation: Never come here if they have the gay manager working and the other 2 female managers. One always have bright color hair and the other manager with dreads.

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1 comment
#1936368

Took place on October 12 2020

ID
#2226120 Review #2226120 is a subjective opinion of poster.
Location
Coral Terrace, Florida
Product
Popeyes Louisiana Kitchen 8-piece Chicken Family Combo Meal
Pros
  • On my route home from work
Cons
  • Poor quality and customer service
  • How i was treated
Loss
$27
Preferred solution
Keep the good fired the bad

Complaint

The restaurant informed me that they were out of the chicken sandwiches. The employee who informed me was rude about the entire situation. Popeyes sells chicken and to be out of it is unacceptable while The store remains open.

User's recommendation: Insure stock levels.

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1 comment
#1938773

How exactly were they rude? After they said they were out, end of story.

ID
#2225725 Review #2225725 is a subjective opinion of poster.
Location
Bessemer, Alabama

Very unhappy with your Citrus Heights, CA store

We have not heard from the manager from your Citrus Heights, CA. We would have thought that the manager would have contacted us to at least apologize for our bad experience that we had. We go to your North Highlands, CA store at least two to three times a week for your Popeyes chicken sandwiches and did go at all this last week.
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ID
#2221557 Review #2221557 is a subjective opinion of poster.
Location
Citrus Heights, California
Pros
  • We love the chicken sandwiches
Cons
  • Unable to contact anyone
Preferred solution
Apology

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Verified Reviewer
New Reviewer

I did not receive payment for hours worked

I have not been paid yet from them and Ive been working there for almost 2 months now &;;;;;;;;;;;;;;;;; no manager has gotten back to me which led to my mother going up there and now I have to wait til all other employees get paid to receive my money Ive been waiting on
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ID
#2215987 Review #2215987 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Pros
  • Good tasting chicken sandwich
  • Clean store
Cons
  • Need more cooks
  • Rude staff and the terrible food
Loss
$400
Preferred solution
Full refund

Delays

I live in Ontario ca ! Just waited almost 25 minutes in drive thru !! Unbelievable! Like food but not worth it !!kfc here I come
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ID
#2214501 Review #2214501 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Horrible

Do DO NOT GET POPEYES. Horrible customer service, I ordered my food ahead of time and when I went they told me to pull over and wait 10 min. 30 pass by and they didnt even look at my order. If I didnt go up and say something I wouldve been sitting there all day and food was not even worth it

User's recommendation: Do not go here.

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1 comment
#1938776

Why would you get a full refund?

ID
#2214231 Review #2214231 is a subjective opinion of poster.
Location
Euclid, Ohio
Cons
  • Horrible customer service
  • That we got ripped off
  • Order issue
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Request

I am not a disgruntled customer. I am writing to request that my late sons video be posted on your TV commercial. A week before my son passed he did a video of him enjoying your chicken sandwich and dancing. I would like to have it televised if possible. My name is Marquita morrisey and my number 857-753-****. Your consideration to my request would be greatly appreciated. Thank you for your time.
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ID
#2214098 Review #2214098 is a subjective opinion of poster.
Pros
  • Fresh chicken
New Reviewer

I need to speak with the district manager of Popeyes in Midvale Utah

They always shut down at 7 but don't close til 10 so the food is horrible afterv7p.m.

User's recommendation: I wouldnt eat there after 7 p.m.

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ID
#2212753 Review #2212753 is a subjective opinion of poster.
Location
Midvale, Utah
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • Staff make errors and blame the customer for it
  • Taste of food
  • Good food
Cons
  • Lazy employees
Loss
$39
Preferred solution
Full refund

Rude managers and lobby being closed early

The lobby being closed to the public due to business being overwhelmed.. They just had the drive thru open and everybody doesn't have a car.. So why is the lobby closed...
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1 comment
#1932883

When you are old enough to have a car you will know the difference between no and rude.

ID
#2209151 Review #2209151 is a subjective opinion of poster.
Cons
  • Poor service
New Reviewer

Bad food

Chicken sandwich super hard calling store no answer
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ID
#2204940 Review #2204940 is a subjective opinion of poster.
Location
Laredo, Texas
Product
Popeyes Louisiana Kitchen Combo Meal
Pros
  • Food
  • Good service
Cons
  • Bad sandwiches
Loss
$14
Preferred solution
Full refund
New Reviewer

Horrible service

- [ ] Order 8 piece chicken strips once we got to our location and checked the order there was chicken no strips. - [ ] Ask for strips 3 times at drive thru window - [ ] Ordered large drink - recvd regular drink. I as told that I paid for a regular drink. The receipt shows that I paid for a large drink. - [ ] Ask for blackened ranch was told that they did not have any. Went back 2 hrs later to take order back was told that they have blackened ranch. - [ ] The French fries were cold and tasted stale. - [ ] Received both the merchant receipt and customer receipt. When I went back to exchange out the chicken for tenders I gave the manager the merchant receipt, she gave back to me both the merchant receipt and customer receipt. - [ ] Asked for a refund of the French fries since they were stale and cold recvd refund of $2.49 only did not include tax. I asked for the tax back no one calculated the tax to confirm that the amount I told them was correct. - [ ] The person at the register or manager did not have on a name tag.

User's recommendation: Always check your food before driving off. Always report extremely horrible service.

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ID
#2203652 Review #2203652 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Bonafide Spicy Chicken
Pros
  • Flavor
Cons
  • Lazy staff
  • Incorrect orders
  • Staff need to pay attention
Loss
$26
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never received my food

Update by user Oct 01, 2020

This is horrible service. I never received my meal no one came to my home.

I would like to be fully reimbursed.This is poor service drivers apparently aren’t delivering food properly!!!!!!!!!! I want my $19.77 back

Original review posted by user Oct 01, 2020
I never received my food. Driver never met me at the door.
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ID
#2202719 Review #2202719 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Ghost Pepper Wings Combo Meal
Loss
$20
Preferred solution
Full refund
New Reviewer

COLD UNDERCOOKED CHICKEN

WE WANTED TO TRY THE NEW GHOST PEPPER WINGS ADVERTISED. WHEN WE GOT THEM HOME, WE LIVE CLOSE BY, I WAS PULLING A PIECE OFF FOR OUR GREAT GRANDSON TO TRY AND THE WING WAS COLD OUTSIDE AND VERY DARK, THE INSIDE NEXT TO THE BONE WAS VERY COLD AS WELL. MY HUSBAND GOT A WING, BIT INTO IT AND IT WAS BLOODY NEAR THE BONE AND COLD THRU AND THRU. I CALLED POPEYES, AND THEY PUT ME ON HOLD FOR A VERY LONG TIME. I CHECKED THE TIME IT WAS IN EXCESS OF 15 MINUTES. THINKING THEY HAD FORGOTTEN ME, I ASKED MY HUSBAND TO CALL FROM HIS PHONE TO SEE IF IT WOULD RING BUSY THEN I COULD HANG UP AND CALL BACK BUT THEY NEVER ANSWERED THE PHONE. HE DID THIS TWICE LETTING IT RING UNTIL IT DISCONNECTED. THEY NEVER CAME BACK ON THE LINE WITH ME SO I FINALLY HUNG UP. I CALLED THE CUSTOMER CARE LINE AND WHEN I GOT AN ANSWER FROM THEM, IT HAD THE NAME OF YOUR COMPLAINT LINE AND I WAS OFFENDED BY THAT BECAUSE I AM A CHRISTIAN AND DO NOT USE THAT KIND OF LANGUAGE EVER. MY CONCERN NEVER REACHED THE POINT OF YOUR NAME OF OUR CUSTOMER SERVICE. I KNOW A LOT OF PEOPLE THAT WOULD BE OFFENDED BY THE NAME OF YOUR COMPLAINT DIVISION. WE HAVE EATEN POPEYES FOR YEARS AND HAVE HAD COMPLAINTS IN THE PAST BUT I NEVER HAD TO TAKE IT TO CORPORATE BEFORE TO GET A RESPONSE. THIS IS NOT PUTTING YOUR BEST FOOT FORWARD AS A COMPANY. I WOULD ALSO LIKE TO SAY THAT IN THE PAST, YOU CUT THE SIZE OF YOUR BISCUITS WAY DOWN. BOJANGLES HAS NOT. YOUR BISCUITS WERE MUCH LIKE THE SIZE OF BOJANGLES BUT NOT AS THICK. A FEW YEARS AGO, YOU STARTED MAKING THE BISCUITS SMALLER AROUND THINKING NO ONE WOULD NOTICE ADD THIS TO THE FACT THAT THE ADS FOR POPEYES CHICKEN STRIPS LOOK VERY SMALL AND THIN STRIPS. THIS IS A TURNOFF TO A LOT OF PEOPLE BECAUSE IT WOULD TEND TO MAKE THEM HARD AND DRY AND ADD TO IT THE SIZE OF THE BISCUITS DOES NOT GIVE COMFORT AS TO THE AMOUNT OF FOOD YOU WILL BE GETTING ESPECIALLY IF YOU ARE TRYING TO FEED A FAMILY. IF THAT PICTURE IS NOT A TRUE PICTURE OF YOUR CHICKEN STRIPS, YOU MIGHT WANT TO CHANGE IT TO A TRUE PICTURE. YOUR BUSINESS MIGHT IMPROVE IF THIS IS NOT A TRUE REPRESENTATION OF YOUR PRODUCT. NO LIE-TRUE PICTURE. IF THIS IS THE TRUE SIZE OF YOUR STRIPS YOU MIGHT WANT TO MAKE THEM A LITTLE LARGER. BLESSINGS, E. HANCOCK
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ID
#2199695 Review #2199695 is a subjective opinion of poster.
Location
Augusta, Georgia

Complaint

I visited Popeye in goldsboro nc two times this week first time my chickensandwich was dried out and tonight I ordered 12 pic chickenwings and two orders shrimp and chicken sandwich my wings were burned up and not hot and shrimp was over cook they were hard I unsay don't have a problem here but two visnts this week was awful
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ID
#2198654 Review #2198654 is a subjective opinion of poster.
Location
Cookeville, Tennessee
New Reviewer

Military discount was denied

I was told that you dont longer offer a military discount and that theres no discount for military veterans at their location they do not apply for that
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ID
#2198337 Review #2198337 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Preferred solution
Let the company propose a solution
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