Cold and dry food

We had a super bowl party 2/8/16 .We got everyone's order and went to get the food. By the time we got the food home it was cold and dry. We waited for almost 45 min also. We spent close to 100.00 and 1/2 the food did not get eaten and the only reason the 1st 1/2 got eaten is because we were starving. It sure put a damper on our party. We usually like this place.Not sure if it was because it was busy but we expected so much better.My 5 yr old loves the strips but they seemed like rubber today and fries were the same. Could you please send us something to make up for the awful experience we had,ty
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ID
#785813 Review #785813 is a subjective opinion of poster.
Location
Schenectady, New York
Cons
  • Rip off
  • Fish was awful
  • Cold food
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Poor service or lack of

went thru drive thru got ask to pull forward sit there for 15mim went in asked about order they had no order . did not get recite when we finally got order did not get popcorn shrimp my rice and beans to get our food had to threaten to block drive though with my truck.what lady at drive just pocket my money . food tasted great service sucks.ben to sanit Louis ,desmoines both stores great cedar rapids iowa store sucks not happy
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ID
#774759 Review #774759 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa
Product
Popeyes Louisiana Kitchen Shrimp
Pros
  • Food
  • Biscuit
  • Taste
Cons
  • Customer service
  • How i was treated
Reason of review
Poor customer service
Loss
$26
Preferred solution
Let the company propose a solution

Popeyes Louisiana Kitchen Chicken Review

We order 1 tender dinner 1 ten pc dinner with two large sides and 5 biscuits. We did not get the biscuits, but a second order of tenders. The operator was not professional and the wait time took longer the twenty minutes.
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ID
#750603 Review #750603 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Popeyes Louisiana Kitchen Chicken
Reason of review
Poor customer service

Popeyes Louisiana Kitchen Po Boy Sandwich Review from Doylestown, Pennsylvania

Popeyes Louisiana Kitchen Po Boy Sandwich Review from Doylestown, Pennsylvania
Went to popeyes at steel rd san bernardino merchant id542929****02807 They have no soda which is no big deal i odered po boy combo went to pay and asked the bald lady why is it $6.16 WHEN I didnt receive a soda you dont discount for that she said No discounts and didnt even look at me when she said it ... i frequent this popeyes 2 or 3 times every week and after this i will not be back lost a customer for life.....
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ID
#748800 Review #748800 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Reason of review
Pricing issue

Popeyes Louisiana Kitchen Chicken Review

Customer service sucks! They are very rude and unprofessional. I ordered a 7 pc dark and 3 tenders my chicken tasted old And the tenders was awful i ordered a 3pc bt was given a 5 pc with 1 measly sauce...i definitely will not be coming back
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ID
#740436 Review #740436 is a subjective opinion of poster.
Location
Peoria, Illinois
Product
Popeyes Louisiana Kitchen Chicken
Reason of review
Bad quality

Popeyes Louisiana Kitchen Chicken Review

Although it has gotten somewhat better, the Popeyes in Rockport TX had lousy customer service and small chicken pieces. I sent negative reviews via the Popeyes survey on the receipt and things have changed.
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ID
#728947 Review #728947 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Popeyes Louisiana Kitchen Chicken

Popeyes Louisiana Kitchen - Chicken Review from Lake Charles, Louisiana

Popeyes Louisiana Kitchen - Chicken Review from Lake Charles, Louisiana
Consistently getting small pieces of chicken, so small that I have order a three-piece and they gave me an extra piece because the chicken were too small,as you can see the four piece set it inside the box with out a problem. now that is SAD
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5 comments
#1514297

You should have nut-up and asked you for a refund, then went and got some chicken from Church's.

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Featured
ID
#724621 Review #724621 is a subjective opinion of poster.
Location
Lake Charles, Louisiana
Product
Popeyes Louisiana Kitchen Chicken
Reason of review
Bad quality

Review in Cafes and Restaurants category from Philadelphia, Pennsylvania

I frequent the Popeye's restaurant at 15th and Chestnut. I submitted a complaint through the direct service number. To date I have not received a response. I am very disappointed because this is the location that my job at 30th and Chestnut gets their lunch almost daily. I really love the food but I did not appreciate the way I was treated in the store. Please follow up about my complaint Tonette Moore tonelov55@***.com. 267688****
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ID
#723796 Review #723796 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Poor customer service

Popeyes Louisiana Kitchen Food Service Review from Fayetteville, North Carolina

I just left Popeyes the service is always horrible and slow I sat at the order menu for approx 5 minutes I thought it was broken so I drove up to the window when I started to pull off I heard someone say may I help you but a car was behind me so I couldn't back up well when I got to the window there was the rudest woman and man I told them I thought the order menu wasn't working which happens sometimes and if I could place my order now I was told, he told you to hold on (which I didn't hear) so now a lot of people are behind you and no we can't take your order. How rude, I love popeye's chicken but they are always rude in that restuarant very very poor customer service skills I will no longer frequent there
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ID
#715903 Review #715903 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Reason of review
Poor customer service

Popeyes Louisiana Kitchen Kids Meals Review from Port Saint Joe, Florida

I went to the Popeyes in Jacksonville NC. We ordered two chicken fingers kids meals, a catfish platter and shrimp and fish dinner.The food wasn't bad but the portion size was so small we had to leave after eating all our dinner and go find somewhere else to eat because we were still hungry:(The fish was the size of a 50 cent piece and two tiny chicken fingers so small my kids were asking for more! The picture they show in store is nothing like what you get at all! Very disappointed!
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ID
#696423 Review #696423 is a subjective opinion of poster.
Location
Port Saint Joe, Florida
Reason of review
Not as described/ advertised

No response from several complaints i put it over the phone

I cant believe its been two months and no response from the horrible experience I had at popeyes in North Aurora, Illinois. The manager cursed, refused us service, made racial comments, and falsely called the cops on us for telling him he cant yell and curse in front of my 5 year old son. I called because I have had a lot of problems with this location and have reported them before and never received a phone call back or email. You cant possibly allow anyone to treat people this way and handle their food accordingly. I keep calling to submit complaints and I feel they are going to the store and I requested them to go to upper corporate management because I had the issue with the store manager. and still no callback.
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ID
#695777 Review #695777 is a subjective opinion of poster.
Location
Aurora, Illinois
Service
Popeyes Louisiana Kitchen Manager
Pros
  • Food
Cons
  • Customer service
  • Manager customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
i need a callback and manager reviewed for disrespect, partial refund on visits harassed, coupons, guarntee of nomore refusal of service because he is mad or unprofessional and apology
New Reviewer

Review in Cafes and Restaurants category from Lafayette, Louisiana

Popeyes Louisiana Kitchen - Review in Cafes and Restaurants category from Lafayette, Louisiana
I went through the drive thru for convenience because I had my kids with me and I had just gotten off of work after a long day working in a restaurant. Every time I go to this particular location , there is always a problem, not only with my order, but...
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ID
#680655 Review #680655 is a subjective opinion of poster.
Location
Lafayette, Louisiana

Popeyes Louisiana Kitchen Food Review

Service was horrible. Waited on food for 30 minutes to only receive a refund in the end. I went to the Popey's on Florida blvd. by Sherwood.
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ID
#675853 Review #675853 is a subjective opinion of poster.
Location
Shenandoah, Louisiana
Reason of review
Order processing issue

Popeyes Louisiana Kitchen Specials Review

I was very upset because Tuesday they didn't have the $0.99 Special I was down here visiting from Oklahoma City and they told me they had stop that promotion and I had just got last week in the City on Tuesday this false advertisement.
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ID
#671246 Review #671246 is a subjective opinion of poster.
Location
Red Hill, South Carolina
Reason of review
Poor customer service

Popeyes Louisiana Kitchen - Sanitary Conditions Review from New York, New York

Popeyes Louisiana Kitchen - Sanitary Conditions Review from New York, New York
#5322....dirty and there is a 15 minute or more wait time for spicy, gets clue. Clean up and drop more spicy!
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ID
#669654 Review #669654 is a subjective opinion of poster.
Location
New York, New York
Service
Popeyes Louisiana Kitchen Sanitary Conditions
Reason of review
Bad quality
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