Unclaimed
Popeyes Louisiana Kitchen
Reviews and Complaints
260K
CLAIMED LOSSES
5.3K
TOTAL REVIEWS
260K
PAGE VIEWS
20
ISSUES RESOLVED
Popeyes Louisiana Kitchen Net Promoter Score (NPS)
-69
low
NPS
-100
100
- 10% Promoters
- 10% Passives
- 79% Detractors
Popeyes Louisiana Kitchen's estimated NPS of -69 considered to be low. 10% of users would likely recommend Popeyes Louisiana Kitchen to a friend or colleague.
Customer Satisfaction
Popeyes Louisiana Kitchen Reviews
Incomplete order
This is not the first time , we went to the drive through we order some chicken, coleslaw and apples pie, when we arrive home no apple pies, I usually dont eat fast food but I decided to do it today as a treat, what a bad experience when I opened the bag and we didnt have the apple pies,,so disappointed cause it was far so to go back. When you go to the drive through make sure you check the order before you leave. Disappointed
User's recommendation: Check your order before you leave.
ID
Location
Safety Harbor, Florida
New Reviewer
Onion Rings
I really loved your onion rings why did you discontinue them. I want them back! My whole family and friends loved them and want them back.
User's recommendation: Bring back the onion rings.
2 comments
ID
Preferred solution
Deliver product or service ordered
New Reviewer
I have several complaints one being that I have talk to you instead of talking to a human being
Every time you go to your jet your Popeyes the one in Cleveland on Lee Road and the one in Warrensville or Norfield Cleveland but the last two days Saturday and yesterday they dont have anything but check it but only certain pieces of chicken and biscuits thats it no size no nap at 7 oclock 730 you dont close to 10 or 11 whats the problem yesterday they said it was a fire but you can still take my money and put in the register but you can give me a receipt for what I got that I really didnt want and if you going to sell a chicken sandwich have a chicken sandwiches all day Ill put a sign up as they were sold out of them which you seem to know that must be a popular item only had it once the other day
ID
Preferred solution
Let the company propose a solution
Order was cold and incorrect
Cold food and wasnt what we ordered and didnt get the drinks we had ordered with our meals and instead of fries and mashed potatoes with the tender combo and was suppose to be a 2 piece white meat combo we got red beans that was not what we ordered
ID
Location
Houma, Louisiana
New Reviewer
Never getting what I order.
Three times I have visited the Popeyes Restaurant in North Jackson in Tennessee and all three times the order was all wrong. They are extremely slow. We were in line for 45 minutes. I should have checked the order before driving away however, after 45min I was so happy to be leaving I assumed the order was right I saw an employee walking out of the establishment, so I said, excuse me, can I, and that's as far as I got, and she put her hand up and said, I'm on break. I replied All I want to do is ask you a, and again she yelled, No! I'm on break. That is the only time anyone has ever been rude to me. I think they should spend more time working, and less time playing.
User's recommendation: If your in Jackson Tennessee, gto a different location.
ID
Location
Jackson, Tennessee
Pros
- Great tasting chicken
- And french fries
- And fries
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Verified Reviewer New Reviewer
Would you pay double or triple the price to have them back? Coat vs demand vs profil
"Coat" vs demand??? LMAO!!!
COAT!
Hhahahaha! Did you mean COST?!!!!