Samantha H Zze

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Providence, Virginia

Pick up order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Pick up order
Store was closed after I purchased dinner through the app , apparently they closed early and never turned off their mobile orders . Refund
View full review
Loss:
$26
Pros:
  • Good food
Cons:
  • Always an issue

Preferred solution: Full refund

User's recommendation: Call ahead

Huntyr E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rewards points

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
What is the purpose of ordering online and accumulating rewards points when no store in Queens is participating. We eat at least once a week at Popeyes and have accumulated almost 2000 points but NO STORE we can use the rewards at. Very disappointing and someone needs to look into this. It comes off like a scam.
View full review
Pros:
  • Chicken is tasty
Cons:
  • Overpriced for portions

Preferred solution: Apology

User's recommendation: Don’t bother using app

Bernard F Byn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Woodbridge, Virginia

Purchase Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Purchase Complaint
Hi, I purchased a family meal at a local Popeyes establishment, requested a few sweet heat sauce and they want to charge me $.50 a piece!?!? I have purchased popeyes elsewhere and they NEVER charge me for a sauce, regardless of how many I asked. What kind of business are you guys running over there getting greedy with a simple sauce!? Unbelievable. Do something RIGHT about it please or you'll lose me as a loyal customer.
View full review
Pros:
  • Great chicken
Cons:
  • Greedy

Preferred solution: Apology

Will W Wjp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Neptune Beach, Florida

Roach

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
There are roaches in your store!!! I am furious because I saw them on your counter!! I paid 31.25!!! The store was: 524 Atlantic Blvd Neptune Beach Fl, 32266 I am very upset!!
View full review
Loss:
$31
Pros:
  • Great when it has a clean kitchen
Cons:
  • Roaches crawling around

Preferred solution: Full refund

User's recommendation: Watch where you eat at!!

Ge Manni E

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Received Someone Else’s Order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Received Someone Else’s Order
Popeyes Louisiana Kitchen - Received Someone Else’s Order - Image 2
Popeyes Louisiana Kitchen - Received Someone Else’s Order - Image 3
I ordered from Popeyes at 624 Conduit Boulevard earlier this evening. I ordered a 3 PC chicken dinner and a 5 pc tender dinner. When the order got to my home the driver gave me the wrong order
View full review
Anonymous
map-marker Austin, Texas

App doesn't work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
app doesn't work and I've already wasted too much time 'xxxxx xxxxx xxxxx xxxxx very frustrating!!! !
View full review

User's recommendation: easier instructions

Mitch S Eni

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Employees

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Employees
Will not take inside orders on weekends after certain hours, refers certain people to go through drive through while others walk in and place their orders inside. This place really needs a new manager. I was one of two people in drive through line while car in front of me was passing phone back and forth with employees while I waited. Thank you for a response
View full review

Preferred solution: Good service

User's recommendation: Go to KFC

Carolyn G Pfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Freehold Township, New Jersey

Poor customer service at drive through

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Window person Laey was annoyed I was asking questions. It happened to be my first time there I advised her. I was bothering her so I wont bother to go back. Check out Starbucks drive through, and you tell me the difference
View full review
Loss:
$15

User's recommendation: I don’t care about future customers, I just care about me

Anonymous
map-marker Banning, California

No response regarding complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Complaint about restaurant incident and no reply from owner after several attempts and Cctporate office
View full review

User's recommendation: Please follow up on legitimate customer complaints. It makes the customer feel like nobody cares when no one replies or even acknowledges the complaint.

Sylvia C Kpk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Parañaque City, National Capital Region

Extreme poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Extreme poor customer service
Not correct order received Again and again. Its never a quick and easy drive thru. Also, poor customer service/management at the 498 E4th St, Perris, Ca location. I would never complain publicly but its every time, sometimes months in between!!! The only one close to me going on fwy to boot but I love their food (hows that my fault)!!! Ps if its being delivered they dont seal the bags so the driver loved my shrimp and a piece of chicken
View full review
Loss:
$8
Pros:
  • Awesome food best chicken and sandwiches
Cons:
  • Customer service at drive thru and forgottem items again

Preferred solution: Assurance the situation is being corrected. The rest is for you to decide Thank you

User's recommendation: Go inside and order there! Make sure it’s correct before you leave

Tina M Ttp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Columbus, Georgia

I was asked to park and they obviously forgot

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - I was asked to park and they obviously forgot
I waited for close to 30 minutes and was forced to go inside. They asked me what I needed and I let them know and showed my receipt. The employee just kept staring as if I were in the wrong and finally said its going to be a 7 minute wait. She never apologized. They made me feel like they were being bothered. Fries were cold and I didnt get biscuit.
View full review

Preferred solution: Apology

User's recommendation: Go elsewhere

Hope R Zxo
map-marker Lafayette, Louisiana

Service has been horrible at the location I live near

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I went to buy chickens at 10:15 and was told they are not open when they open at 10am.I was refused service
View full review
Pros:
  • I love their decadently delicious fried chicken
Cons:
  • Service is horrible at this no location

Preferred solution: They need to speak to workers about handling customers

User's recommendation: Don’t go there

Brandy Z Yhz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Rudeness. Bad customer service, Canó Robinson Nlr ar, need to go in a fire a lot of people. People shouldnt have to pay for people to be rude to them
View full review

Preferred solution: Revamp camp Robinson Nlr ar restaurant, fire everybody.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Alexandria, Virginia

Very bad customer service and poorly handled.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Very bad customer service and poorly handled.
Popeyes Louisiana Kitchen - Very bad customer service and poorly handled. - Image 2
I ordered 2 can dine in the Popeyes App, and the purchase order came off my debit card and said that the order was being prepared, but once I got to the drive through there was no order for me. I never felt so embarrassed in all my life. I had to go inside and was told I could get a refund three to five days received back on my debit card!
View full review

User's recommendation: To fix your App

Chandria N

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Poor customer service and rude manager

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Poor customer service and rude manager
1st the doors are locked always 2nd ordered online while waiting in the line wrapped around the building they gave me cold chicken then tell me its not her problem the manager said not her problem I told her I didnt want it then she said pull up 10mins ver rude and unprofessional my last time visiting. Store on Lemmon ave in Dallas tx
View full review

User's recommendation: Not at that store