New Reviewer

Complaint about employee

I ask if the fries was fresh she got rude she then proceeded to pick up friend with the taunts and ask me to touch in front of the customers it was nasty and in professional
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ID
#2171114 Review #2171114 is a subjective opinion of poster.
Location
Brockton, Massachusetts
Cons
  • Unsafe food
  • Unsanitary conditions
Preferred solution
The staff needs trainging on customer service

Given incorrect food and refusal of refund an didn't give a reciept

I just want the people to know how rude they are and unprofessional manager were to my wife ,no receipt and wrong order never want to buy food there again.Daniel Hardaway sr
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ID
#2170593 Review #2170593 is a subjective opinion of poster.
Location
Newnan, Georgia

Store and manager complaint

Me and a friend visited Store# 8505 and received very poor customer service from the cashier named Maria and the Store Manager names Laura. Our initial visit was to purchase a Spicy Chicken Sandwich with a side of Macaroni and Cheese and a side order of Green Beans, and an order of Popcorn Shrimp and a side of Red Beans and Rice And 2 cinnamon apple pies. While we waited to have our order taken, we noticed a lot of Horseplaying and also that the Manager was Horseplaying around with them and allowing it. I gave Maria my order and Paid for it and she then stated, AFTER I PAID FOR THE ORDER, that there we no more Chicken Sandwiches or Macaroni and Cheese. Upon us asking for a refund, the manager Laura hesitated to Understand that we no longer wanted to order nor eat at this location and proceeded to refuse the refund. After she went ahead and refunded us the money on our card, I asked how long of a timeframe it would take to appear back on my card and she replied, I DONT KNOW. I then asked for her name and she told me Laura, but what I felt most disrespected about was that she SPELLED IT OUT TO ME AS IF I DIDN'T KNOW HOW TO SPELL. This is not acceptable and its hard for me to believe that she is able to act out in such if a manner thats NOT RESPECTFUL to the customers. Me and my friend felt Disrespected, Humiliation, and Neglect of being a Customer. If you would please contact me via email at carlock.oryan@***.com or by phone at (214)226-****. I want to try this location again but Im uncertain at this time.
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ID
#2169997 Review #2169997 is a subjective opinion of poster.
Location
Carrollton, Texas
New Reviewer

Charged twice and cannot get a response

In mid August I ordered on line and was charged twice. Which caused a NSF fee. I emailed and did not get a response so I called and got a case number, no one has called. Called again today and was told they could not help me because they upgraded their system so I would have to start a new case. I have screen shots of my account but will not send as an attachment.
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ID
#2169646 Review #2169646 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Fast Food Advertisement
Cons
  • Nothing on today
Loss
$67
Preferred solution
Refund for overcharge and NSF FEE
New Reviewer

ComplaintComplain

Chicken was hard and refried. Additionally, the buns were burnt.

User's recommendation: Do not go there!

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ID
#2168669 Review #2168669 is a subjective opinion of poster.
Location
Abbeville, Louisiana
Pros
  • It was clean
Cons
  • Food and the customer service
Loss
$38
Preferred solution
Full refund
New Reviewer

Wasn't even serve or make our food

The man did not serve us our food because when we were entering the drive thru line we moved the cone and put it back because our Ram truck was too big to squeeze through. The man cussed and said he wont be serving us our food.

User's recommendation: BETTER CUSTOMER SERVICE!

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ID
#2167982 Review #2167982 is a subjective opinion of poster.
Location
Kalamazoo Charter Township, Michigan
Cons
  • Lack of good customer relations
  • Manager
Preferred solution
Let the company propose a solution
New Reviewer

Poor customer service and unprofessional

The rude cashier that is on the speaker. The fact that she is eating in the drive thru window. They messed up my order then gave me bags that was ripped open. The manager did not correct the cashier and no one even apologized after they messed the order up.

User's recommendation: don't go to location on Carnegie in Cleveland ohio.

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ID
#2167877 Review #2167877 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disappointed

Update by user Oct 12, 2020

I haven’t returned to that location yet for my refund. I will go this week.

I have been visiting the southfield, Michigan location which always provides excellent service.I thank you for responding to me with kindness in my time of need.

These are very stressful times and I am grateful Popeyes is open to provide delicious food.. I am grateful for the staff.

Original review posted by user Sep 12, 2020
Paid $20 for 7 chicken wings for my 100 year old grandmother. I want my Money returned. Treat your employees with respect, kindness and fairness and *** like this shouldnt happen. In Peace Erica

User's recommendation: Check your order before leaving the window. Treat kindly.

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ID
#2166571 Review #2166571 is a subjective opinion of poster.
Pros
  • Love their food
Cons
  • That we got ripped off
Loss
$8
Preferred solution
Full refund

Bad Service

Ive visit the store on Clinton Blvd three times this week and had to wait at least 20 minutes. This store have a service problem.
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ID
#2166496 Review #2166496 is a subjective opinion of poster.
Location
Hattiesburg, Mississippi

Refusal of Order

Horrible service at Round Rock FM620 location. I tried to order a 12 piece family meal no wings. " We are low on chicken you have to take it the way we give it " I am paying full price, i will take it how i ordered it. Sorry sir we just changed it. This location has got my order wrong over and over and this was the last straw and i will not be returning to Popeyes after this.

User's recommendation: I used to go to Popeyes in Georga and it was always great, the ones in Texas seem to mess up my orders all the time and provide *** service.

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1 comment
#1924159

Bye

ID
#2165881 Review #2165881 is a subjective opinion of poster.
Location
Arlington, Texas
New Reviewer

Terrible service

We ordered the 8 piece chicken strip family dinner with red beans and rice. When I got home we had mashed potatoes and gravy. No biscuits with the order and we were supposed to get 5. Never had a order so screwed up at one time.

User's recommendation: Don’t go to the store in Cape Coral, Fl. on Pine Island Road.

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ID
#2165128 Review #2165128 is a subjective opinion of poster.
Location
North Fort Myers, Florida
Service
Popeyes Louisiana Kitchen 10-Pieces Mixed Or Tenders Deal
Cons
  • Waiting 45 minutes in the drive through
  • Bad experience all the way around
Loss
$25
Preferred solution
Let the company propose a solution

Long lines and horrible customer service!

Location 12804 is horrible!!! They never acknowledge customers when you come in the store even when are standing in front of them for twenty minutes. The store needs some adults rather than all those young people standing around complaining. The drive through never has less than ten cars in line and the staff moves with no urgency at all.

User's recommendation: Go where else!!!

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1 comment
#1925262

You were number eleven and knew it and still waited? Loser

ID
#2165065 Review #2165065 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Popeyes Louisiana Kitchen Customer Care

Problem with order

I called September 6 for wrong order and poor quality of food at store# 12595, my order number was 440. No one bother to call back to resolve the issue, it was complete waste of my time with customer service and poor experience at particular store. Rashid Cell (403) 689 ****
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ID
#2164853 Review #2164853 is a subjective opinion of poster.
Location
Calgary, Alberta
New Reviewer

There was a hair in my food

Popeyes Louisiana Kitchen - There was a hair in my food
Popeyes Louisiana Kitchen - There was a hair in my food
Popeyes Louisiana Kitchen - There was a hair in my food
Popeyes Louisiana Kitchen - There was a hair in my food
I got popeyes and while i was eating my chicken i noticed a wavy price of hair inside it . I had to break the chicken in half and pull it out . I have straight hair . Also I got ranch and the ranch came half empty with *** on the top.
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ID
#2164648 Review #2164648 is a subjective opinion of poster.
Location
Garden Grove, California
Product
Popeyes Louisiana Kitchen Chicken
Cons
  • Long wait
  • Hair in food
Preferred solution
I have no idea if i ate more hair and that’s very disgusting and why would you give one of your customers a ranch with a poked hole. I want more then a refund

Jacksonville University location the worst store

No given biscuit, BBQ, and ranch with our two meals. Ghost chicken overcooked to bark and burnt. Its always hit or miss there, but don't have time in the drive through to open everything to make sure the got it right and dud the job....
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ID
#2163622 Review #2163622 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
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