Order messed up

I'm sick as *** and Sarah the assistant manager decided she wanted to argue and debate my chicken being spicy when they were NOT Sarah also tried to act like she was in fact the head manager at 1001 w central Texas expressway she was rude and with COVID-19 put all her employees at risk making me come back up there after I stated was sick barely made it there I waited in drive thru damn near 30 minutes to be told I needed to come in Sarah wanted that *** beat should not be anyone's manager how u say you made my over then say your employee say he put spicy in the order but yet called wrong order number stop it

User's recommendation: Go to the Heights location or Golden Chic.

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ID
#2131706 Review #2131706 is a subjective opinion of poster.
Location
Dallas, Texas

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Verified Reviewer
New Reviewer

Missing item

Ordered cocktail sauce missing- no straw with coke-this is the second time this has happened will not order from them called customer complaint dept they dont give a damn
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ID
#2130203 Review #2130203 is a subjective opinion of poster.
New Reviewer

Bad Quality

I have tried so many times to get this incredible product that is obviously not available at this location( Herriman Utah) what a poor experience I have almost every time. I try to get the 12 pc. meal and even ask if the chicken is fresh? And the tell yes and I get home and it is over cooked to the point of dry jerky food yuk. Didnt give my my chicken sandwich that I paid for or any sauce had to ask. But when I got home you couldnt even eat the food. What a waste of time and money. I wont be back to Popeyes again Im done. Thanks for listening
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ID
#2129861 Review #2129861 is a subjective opinion of poster.
Location
Herriman, Utah
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • I always liked the food
Loss
$32
Preferred solution
Full refund

Complaine

There always an issue when ordering at The Hillsborough and 22nd location in Tampa Florida the waiters are rude and not polite. I didn't receive my correct order now was the food fresh! I am a dissatisfied customer and would like a full refund for my incorrect order with the purchase price of $15.00 total. Thanks
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ID
#2129150 Review #2129150 is a subjective opinion of poster.
Location
Bradenton, Florida

Poor service poor food

The issues are posting advertisement products, and not offering for sale and charging additional money for white meat chicken when the signs give you the choice of mixed chicken.

User's recommendation: Take down posted food special when the sale has been over a week.

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1 comment
#1913676

Saving the Chickens Matter! God loves you but he also loves all life on Earth!

ID
#2127889 Review #2127889 is a subjective opinion of poster.
Location
Odenville, Alabama
New Reviewer

Chicken order wrong

Popeyes Louisiana Kitchen - Chicken order wrong
We ordered a 3 piece tender meal. Got a 3 piece chicken meal. The pieces receive were 1 leg, 1 wing, and 1 BACK. How can they sell backs as a piece of chicken charging over $8 for that. The red beans in the small cup is only half way filled. Wrong drink. Waited over 20mins in car line. Had no time to go back around. Inside closed. More upset that Popeyes is selling chicken backs with less meat on it than a wing. Shameful. Quality of the food has really gone down. Shrimp diners with hardly any shrimp. Churches next time. No Receipt given

User's recommendation: Check order or go to churches.

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1 comment
#1913677

You can go to Churches but not for Chickens. Jesus loves you and each life matters to him!

ID
#2126882 Review #2126882 is a subjective opinion of poster.
Location
Jefferson, Louisiana
Product
Popeyes Louisiana Kitchen Chicken
Preferred solution
Let the company propose a solution

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New Reviewer

Order messed up

This is like the 3rd time in my last 4 trips to this location that my order has been incorrect. The 1st item I ordered was a chicken sandwich &;;;;;;;;;;; regular size mashed potatoes were never received. When I checked my receipt the chicken sandwich was not even on it .. however I was charged for the mashed potatoes. I have called this location 6 times in the last hour trying to speak to a manager but I got a busy signal every time .. very frustrating.
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ID
#2126751 Review #2126751 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Customer Care
Pros
  • Good tasting chicken
Cons
  • Regularly receives incorrect orders
Loss
$2
Preferred solution
Let the company propose a solution
New Reviewer

Over Charging/not receiving order 100%

Was charged for (2) 8 piece meals ($40), only received 1, order was supposed to have biscuits, got no biscuits. We requested breast and legs only (we know, extra cost) but what we got was, 1 breast, 3 legs, 3 wings and 1 thigh Wtf" style="font-size: 16px; margin-right: 5px; margin-left: 5px; and the mashed potatoes had zero gravy on them. I called and spoke with the manager she refunded the one 8 piece meal that we were charged, but that was it, no would you like a complementary drink or a complementary dessert nothing for their screwup.

User's recommendation: Make sure you double check your orders before you leave heck you’re orders! We will stick with Raising canes.

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ID
#2125745 Review #2125745 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Love their food
Preferred solution
Let the company propose a solution

Food was horrible

The food tasted very very nasty as if it wasn't any good I only ate 1 piece out of 3pieces every time I get it delivered I receive wrong pieces &;;;;;;;;;; wrong items now I'm getting spoiled food &;amp; they never answer the phone so that I can let them know about my experience 4810 Poplar and Colonial...
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ID
#2125566 Review #2125566 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Popeyes Louisiana Kitchen Customer Care

Order messed up

I refuse to spend my where Im treated badly so I decided me n my family just wont eat there

User's recommendation: They just want our money.

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ID
#2122453 Review #2122453 is a subjective opinion of poster.
Location
Baltimore, Maryland

They are bad

Every Popeyes I have visited in Hayward, San Leandro, Fremont and Newark has terrible costumer service. Always behind on orders, always have to wait way too long. Totally unreliable business. In addition, they often dont have what they need to fulfill orders.

User's recommendation: Have things in time!

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ID
#2121661 Review #2121661 is a subjective opinion of poster.
Location
San Francisco, California

The employees are rude and disrespectful

Bug in my food. Horrible customer service Management curses and Disrespect customersDON

User's recommendation: DON'T GO.

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ID
#2119935 Review #2119935 is a subjective opinion of poster.
Location
Chicago, Illinois

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Verified Reviewer
New Reviewer

Complaine

I would like to be refunded the money that was wasted at your store locating. I am not a satisfied customer. Thanks

User's recommendation: Please Check your order upon leaving for accuracy.

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1 comment
#1912107

When you took your wrong order back, why didn’t they refund you?

ID
#2118355 Review #2118355 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Go to popeyes customer pissed off
Cons
  • Rude asf
  • Anything about it
Loss
$15
Preferred solution
Full refund
New Reviewer

Screwed up order for 4th time in 3 months, franchise has hung up on me 7 times

Ordered 2 red beans &; rice, got home with order, received only 1. Ordered all dark meat with no wings, received a wing. 4th time similar has happened in last 3 months. Called to complain. Manager hung up on me 7 times.
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1 comment
#1910012

You should be awarded $1,000.00 in Poopeye's gift certificates by Poopeye's corporate, and Poopeye's corporate should make that franchise owner pay for them. That way you could feel free to get your fast chicken junk food kick on at another Poopeye's "restaurant" location. They won't let you sit down inside the dining room, but they will let you sit down on the cement in the smoking corner outside of the "restaurant" like an animal.

ID
#2113599 Review #2113599 is a subjective opinion of poster.
Location
Lansing, Michigan
Service
Popeyes Louisiana Kitchen Customer Care
Pros
  • Food is good
  • Food
Cons
  • Terrible service
  • Rude staff & manager
Loss
$3
Preferred solution
Stop *** up
New Reviewer

Ghetto team

Always out of something! Today they were out of receipts again and my correct change!
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1 comment
#1911517

Wow. I loathe Popeyes but calling the ENTIRE team "ghetto" because they were out of receipts and correct change?

How is the cashier you're blaming responsible for THAT? Get a clue and eat at home more. Some of Popeyes customers are the bggest *** in the world. YOU are the ghetto person in this scenario.

Take your diva behavior elsewhere.

Blaming people for things they have no control over? Get a hobby.

ID
#2111439 Review #2111439 is a subjective opinion of poster.
Location
Nashville-Davidson, Tennessee
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • Chicken sandwich
Cons
  • Ghetto and no receipt machine
Loss
$9
Preferred solution
Free meals that I have missed due to not getting my receipt