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1.4
The drive-thru lines are horrible, extremely slow and long....After you order your food and pick it up from the window it is cold. Customer service reps take their time and appears to always have an attitude. There is no warm welcoming and there is no additional...
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3 comments
#1911522

Management is a HUGE part of the problem and need toi be "restructured" themselves. My team was once told by a Manager that he reserved the right to curse us out if we "deserved" it.

A lot of the staff who are normally kind and polite to customers are being verbally abused and harassed by management in a daily hostile work environment only to turn around and be abused by customers. Hard to be friendly and patient when you are being put in a war zone everyday and expected to grin and bear it.

The staff needs better rights and mercy from all the jerks they deal with daily. They are only human.

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ID
#2110644 Review #2110644 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Popeyes Louisiana Kitchen 9-Piece Combo Meal
Pros
  • Service
Loss
$15
Preferred solution
Let the company propose a solution

I would like to to be Popeyes franchisee

No one contact me yet after a week.
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#2110604 Review #2110604 is a subjective opinion of poster.
Location
Ellicott City, Maryland

Issues with food and management

1.8
My food was cold. After being in the drive thru for 15 mins before even ordering and then being told to pull up only to have cold food? Really?
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#2110181 Review #2110181 is a subjective opinion of poster.
Location
Smyrna, Georgia
New Reviewer

No one answered yet!!!!

1.0
Popeyes Louisiana Kitchen - No one answered yet!!!!
Popeyes Louisiana Kitchen - No one answered yet!!!!
Popeyes Louisiana Kitchen - No one answered yet!!!!
I placed three different orders on three different phones: $4.07, $5.94 and $21.37 totaling $31.38 which all three included the T-Mobile deal!! The dilemma was they ran out of chicken sandwiches and couldnt split the orders up so they have to redo the orders!! We said nooo so he said contact you guys cuz they dont do refunds on online orders!!! We ended up with no food and no refund!!!

User's recommendation: Go elsewhere.

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#2109548 Review #2109548 is a subjective opinion of poster.
Location
Rich, Illinois
Product
Popeyes Louisiana Kitchen Sandwich
Cons
  • Customer service sucks
Loss
$31
Preferred solution
Full refund

I was very disappointed

Long story short the manager who was on duty had a nasty attitude after serving me soggy fries Luke warm also Luke warm chicken after saying they food always fresh and hot, also arguing with customers thats just unprofessional if you paid your money you should get your food how you like it

User's recommendation: I just wouldn’t go to that particular Popeyes on memorial dr.

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#2108609 Review #2108609 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

HORRIBLE SERVICE

1.0
Im in Van Nuys Ca. I ordered on the app at 6:35 pst at the 7608 Sepulveda Blvd location. I set my pick up time for 6:55pm. It is now 7:26 pm and It is still not ready. The customer service at this location is HORRIBLE. Something needs to change drastically. This is absolutely ridiculous. I should be refunded for this horrible customer service. But, its our dinner so Im just going to get stuck waiting for it. Its a shame the customer service has gone so far downhill.

User's recommendation: Do not go to this location. The customer service is horrible.

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#2107813 Review #2107813 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Let the company propose a solution
New Reviewer

Refunding online order

I placed an online order to be picked up. When I drive to your restaurant, I was informed that they werent able to fulfill my order because the online ordering system was down. I called your toll free corporate number and after being on hold for 40 minutes, a representative finally came on. I explained to her the situation and she said she would put it through and that I should get an email within 24-48 hours letting me know if my refund was processed. I dont feel my issue will be resolved until I get my refund.
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#2106132 Review #2106132 is a subjective opinion of poster.
Location
Santa Clara, California
Product
Popeyes Louisiana Kitchen Combo Meal
Loss
$25
Preferred solution
Full refund
New Reviewer

REALLY PISSED RIGHT NOW!

1.2
I went to Popeyes in Walked around 5pm today and ordered 2 3 piece white dinners and one with cole slaw one with red beans sounds good right???? WELL........... the chicken was small and dried up and cold! Tasted OLD. The red beans mu husband didnt eat because they was dried up and crunchy! The cole slaw was slimy! I was charged $16.30! I got NO RECIPT! I tried contacting them but guess what???? NO ANSWER!!! Surprise, Surprise. I WILL TELL EVERYONE I KNOW ABOUT THIS PLACE! This popeyes used to be good UNTIL the manager was murdered in the building by her jealous boyfriend which happened while my daughter was working there! Since then ALL the good employees quit and the business went downhill! WALKER if you really want GOOD popeyes food take a drive to Port Vincent Popeyes IT IS WAY BETTER! I usually go there but had to go into walker so decided to try again! BUT NEVER AGAIN!!!!!
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#2104823 Review #2104823 is a subjective opinion of poster.
Location
Walker, Louisiana
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • Location
Cons
  • Sucks
Loss
$16
Preferred solution
Full refund
New Reviewer

Gravy

3.5
They charged me 2.67 for gravy to be put on my rice the rice didn't even cost that much the manager wasn't available and they wouldn't give me gravy so unacceptable I spend too much money at popeyes for this to happen not to mention I was on my lunch break and I didn't get to eat because of this.

User's recommendation: Better training.

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4 comments
#1907523

Sides cost money. Why if it cost 2.67$ did you claim a loss of 5$ go elsewhere.

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#1909077
@PissedConsumer1907523

*** mind ur business how about that

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#1909466
@PissedConsumer1909077

I'm proud to be a Trans-Am.

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#1909782
@PissedConsumer1909077

This is an open forum. Expect to get called out on a scam.

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ID
#2103993 Review #2103993 is a subjective opinion of poster.
Location
Dranesville, Virginia
Cons
  • Terrible management skills
  • Rude employee
Loss
$5
Preferred solution
Coupon for a meal

Order Mistakes

5.0
The order was delivered from the Darien Illinois store. I ordered mashed potatoes and cole slaw but received FOUR orders of cajun fries. I also ordered a chicken sandwich which wasn't included with the order. But they DID manage to charge me for it. Tried to call them a dozen times during business hours but no one ever picked up. Last time I'll order from Popeyes

User's recommendation: DON'T ORDER FROM THE DARIEN ILLINOIS LOCATION!!

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#2102785 Review #2102785 is a subjective opinion of poster.
Location
La Grange, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Been rude

1.2
Made 2 order's and they was wrong and 1 them was cold .when i called into store some lady pickes up and i ask for manager or a supervisor she started stumbling on words as if she didnt know who so she took the blame then was rude and agin no receipt and i cant spell or say her name ugh no one cares who come spend money amd to get food thats just not right at all .

User's recommendation: Butter customer service.

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ID
#2102545 Review #2102545 is a subjective opinion of poster.
Location
Spring Valley, Nevada
Product
Popeyes Louisiana Kitchen Chicken Sandwich
Pros
  • And have it fresh
  • Great taste
Cons
  • Cold food hard breadvery disappointed
  • Food has not been up to standards that it used to be
  • Terrible management skills
Loss
$16
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Complaint

1.0
The food i ordered was incorrect .after i asked several time was food right and fresh the manger that was there didnt care and rolled her eyes.an on top of that i got no receipt back.

User's recommendation: Not been rude.

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#2102511 Review #2102511 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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Verified Reviewer New Reviewer

Other

4.4
There is a manager who has a personal vendetta against me.i was the lowest paid cook at this Popeyes,there are other situations at this Popeyes that need to be looked in.IVE been trying to be nice but seems like me being nice is getting no where
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#2102405 Review #2102405 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • How management treats you and employees in front of you
Preferred solution
Apology

Messed up my order

2.3
Went through the drive-thru ordered my food they repeated it twice give me my order and when I got home it was not chicken tenders it was chicken pieces legs guy breast Etc when I try to call no one answers but I live too far to just go right back
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#2102372 Review #2102372 is a subjective opinion of poster.
Location
Dallas, Texas

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Verified Reviewer New Reviewer

Resolved: Refunding online order

1.6
Update by user Sep 04, 2020

Company fixed the issue and I have been provided with full refund. I was refunded but it Took months.

They were not prompt. I had to make 10 complaint's before getting my money..

Original review posted by user Aug 05, 2020
No one answered and I'm still waiting for my refund from week's ago.

User's recommendation: Go to the drive-thru if ordering online.

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Resolved
ID
#2101058 Review #2101058 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Fast Food Advertisement
Cons
  • Bad delivery service
Loss
$32
Preferred solution
Full refund