Unclaimed
Popeyes Louisiana Kitchen
Reviews and Complaints
240K
CLAIMED LOSSES
5.1K
TOTAL REVIEWS
250K
PAGE VIEWS
19
ISSUES RESOLVED
Popeyes Louisiana Kitchen Reviews
Order messed up
I'm sick as *** and Sarah the assistant manager decided she wanted to argue and debate my chicken being spicy when they were NOT Sarah also tried to act like she was in fact the head manager at 1001 w central Texas expressway she was rude and with COVID-19 put all her employees at risk making me come back up there after I stated was sick barely made it there I waited in drive thru damn near 30 minutes to be told I needed to come in Sarah wanted that *** beat should not be anyone's manager how u say you made my over then say your employee say he put spicy in the order but yet called wrong order number stop it
User's recommendation: Go to the Heights location or Golden Chic.
ID
Location
Dallas, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMissing item
Ordered cocktail sauce missing- no straw with coke-this is the second time this has happened will not order from them called customer complaint dept they dont give a damn
ID
New Reviewer
Bad Quality
I have tried so many times to get this incredible product that is obviously not available at this location( Herriman Utah) what a poor experience I have almost every time. I try to get the 12 pc. meal and even ask if the chicken is fresh? And the tell yes and I get home and it is over cooked to the point of dry jerky food yuk. Didnt give my my chicken sandwich that I paid for or any sauce had to ask. But when I got home you couldnt even eat the food. What a waste of time and money. I wont be back to Popeyes again Im done. Thanks for listening
ID
Location
Herriman, Utah
Product
Popeyes Louisiana Kitchen Chicken
Pros
- I always liked the food
Loss
$32
Preferred solution
Full refund
Complaine
There always an issue when ordering at The Hillsborough and 22nd location in Tampa Florida the waiters are rude and not polite. I didn't receive my correct order now was the food fresh! I am a dissatisfied customer and would like a full refund for my incorrect order with the purchase price of $15.00 total. Thanks
ID
Location
Bradenton, Florida
Poor service poor food
The issues are posting advertisement products, and not offering for sale and charging additional money for white meat chicken when the signs give you the choice of mixed chicken.
User's recommendation: Take down posted food special when the sale has been over a week.
1 comment
ID
Location
Odenville, Alabama
New Reviewer
Chicken order wrong
We ordered a 3 piece tender meal. Got a 3 piece chicken meal. The pieces receive were 1 leg, 1 wing, and 1 BACK. How can they sell backs as a piece of chicken charging over $8 for that. The red beans in the small cup is only half way filled. Wrong drink. Waited over 20mins in car line. Had no time to go back around. Inside closed. More upset that Popeyes is selling chicken backs with less meat on it than a wing. Shameful. Quality of the food has really gone down. Shrimp diners with hardly any shrimp. Churches next time. No Receipt given
User's recommendation: Check order or go to churches.
1 comment
ID
Location
Jefferson, Louisiana
Product
Popeyes Louisiana Kitchen Chicken
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOrder messed up
This is like the 3rd time in my last 4 trips to this location that my order has been incorrect. The 1st item I ordered was a chicken sandwich &;;;;;;;;;;; regular size mashed potatoes were never received. When I checked my receipt the chicken sandwich was not even on it .. however I was charged for the mashed potatoes. I have called this location 6 times in the last hour trying to speak to a manager but I got a busy signal every time .. very frustrating.
ID
Service
Popeyes Louisiana Kitchen Customer Care
Pros
- Good tasting chicken
Cons
- Regularly receives incorrect orders
Loss
$2
Preferred solution
Let the company propose a solution
New Reviewer
Over Charging/not receiving order 100%
Was charged for (2) 8 piece meals ($40), only received 1, order was supposed to have biscuits, got no biscuits. We requested breast and legs only (we know, extra cost) but what we got was, 1 breast, 3 legs, 3 wings and 1 thigh 
" style="font-size: 16px; margin-right: 5px; margin-left: 5px; and the mashed potatoes had zero gravy on them. I called and spoke with the manager she refunded the one 8 piece meal that we were charged, but that was it, no would you like a complementary drink or a complementary dessert nothing for their screwup.
" style="font-size: 16px; margin-right: 5px; margin-left: 5px; and the mashed potatoes had zero gravy on them. I called and spoke with the manager she refunded the one 8 piece meal that we were charged, but that was it, no would you like a complementary drink or a complementary dessert nothing for their screwup. User's recommendation: Make sure you double check your orders before you leave heck you’re orders! We will stick with Raising canes.
ID
Location
Las Vegas, Nevada
Pros
- Love their food
Preferred solution
Let the company propose a solution
Food was horrible
The food tasted very very nasty as if it wasn't any good I only ate 1 piece out of 3pieces every time I get it delivered I receive wrong pieces &;;;;;;;;;; wrong items now I'm getting spoiled food &;amp; they never answer the phone so that I can let them know about my experience 4810 Poplar and Colonial...
ID
Location
Memphis, Tennessee
Service
Popeyes Louisiana Kitchen Customer Care
Order messed up
I refuse to spend my where Im treated badly so I decided me n my family just wont eat there
User's recommendation: They just want our money.
ID
Location
Baltimore, Maryland
They are bad
Every Popeyes I have visited in Hayward, San Leandro, Fremont and Newark has terrible costumer service. Always behind on orders, always have to wait way too long. Totally unreliable business. In addition, they often dont have what they need to fulfill orders.
User's recommendation: Have things in time!
ID
Location
San Francisco, California
The employees are rude and disrespectful
Bug in my food. Horrible customer service Management curses and Disrespect customersDON
User's recommendation: DON'T GO.
ID
Location
Chicago, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaine
I would like to be refunded the money that was wasted at your store locating. I am not a satisfied customer. Thanks
User's recommendation: Please Check your order upon leaving for accuracy.
1 comment
ID
Location
Tampa, Florida
Pros
- Go to popeyes customer pissed off
Cons
- Anything about it
- Rude asf
Loss
$15
Preferred solution
Full refund
New Reviewer
Screwed up order for 4th time in 3 months, franchise has hung up on me 7 times
Ordered 2 red beans &; rice, got home with order, received only 1. Ordered all dark meat with no wings, received a wing. 4th time similar has happened in last 3 months. Called to complain. Manager hung up on me 7 times.
1 comment
ID
Location
Lansing, Michigan
Service
Popeyes Louisiana Kitchen Customer Care
Pros
- Food
- Food is good
Cons
- Terrible service
- Rude staff & manager
Loss
$3
Preferred solution
Stop *** up
New Reviewer
Ghetto team
Always out of something! Today they were out of receipts again and my correct change!
1 comment
ID
Location
Nashville-Davidson, Tennessee
Product
Popeyes Louisiana Kitchen Chicken
Pros
- Chicken sandwich
Cons
- Ghetto and no receipt machine
Loss
$9
Preferred solution
Free meals that I have missed due to not getting my receipt
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Popeyes Louisiana Kitchen
Saving the Chickens Matter! God loves you but he also loves all life on Earth!