Unclaimed
Popeyes Louisiana Kitchen
Reviews and Complaints
240K
CLAIMED LOSSES
5K
TOTAL REVIEWS
250K
PAGE VIEWS
19
ISSUES RESOLVED
Popeyes Louisiana Kitchen Reviews
Terrible service
I waited in the drive threw for over 36 mins when finally making it to place my order I was asked to then hold again ,walk in customers received faster service smh then they told n me I couldnt use my coupon smh after waiting so long and couldnt even us it the manager was rude the food was old overall bad experience the employees are young n playful and doesnt has business ethic I want a refund
User's recommendation: Go to a different location.
ID
Location
Eastpointe, Michigan
Complaint ignored
Just trying to see when someone is going to reach back out to me regarding these two complaints. I have not only stopped frequenting this location myself but also have time friends and family members to stop as well. At the end of the day consumers are the reason businesses thrive. Without us there is no business.
User's recommendation: Keep calling and keep complaining in order to be heard.
ID
Location
Tampa, Florida
New Reviewer
Can’t reach an actual us customer service rep
So I originally ordered through door dash yesterday I recieved and call from a bristow va number +1 (57*) 762-**** so called John clearly of Hindu decent meaning broken English told me Popeyes policy is I have to retain food for 24 hrs and not get ride of it . I was sent carbonated water instead of sprite and food was to rough to eat original manager ray said it wasnt his problem ! This so called customer service guy John said he did t work for Popeyes yet he was going to have district manager contact me ???? When I demanded to speak to his boss he said I am the super boss still no refund
User's recommendation: Don’t buy from Popeyes store number 5738 on dominion Blvd and don’t expect a English speaking customer service rep to refund you.
ID
Location
Chesapeake, Virginia
Cons
- Being forced to take old chicken
Loss
$22
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI was charged for nothing
I place a order and realized it was going to the wrong address less than a minute I cancel and reorder to the right address and my money was still taken out I got my cancel order receipt but the money was still taken out if my money havent add to my account I will get the bank involved 19.58
User's recommendation: I want my money back I am going to let my bank go after Uber eat.
ID
Product
Popeyes Louisiana Kitchen Sandwich
Cons
- Not receiving my order
Loss
$20
Preferred solution
Full refund
Complaints about food
Popeyes food was not fresh nor did they have side items which I ordered chicken was really dry. After I waited in the drive thru for over 45 mins for terrible food.
User's recommendation: Be prepared for your customers.
ID
Location
Sawyerville, Alabama
New Reviewer
Covid 19 ComplaintComplain
Employees and Managers did not have on gloves or mask while serving food.
User's recommendation: Do not eat there.
ID
Location
Mobile, Alabama
Preferred solution
Shut down location until Covid 19 procedures are followed.
New Reviewer
Every time Ive come to this restaurant, the weight has been ridiculously long. The curbside pick up is full of the employees cars Ive pulled up at least five times in the employees are sitting outside smoking you cant even get near curbside pick up because theyve got...
View full review
ID
Location
Cleveland, Ohio
Product
Popeyes Louisiana Kitchen Combo Meal
New Reviewer
Dissatisfied with service received E 47th st Chicago IL
The service was rotten store was not clean chicken was not hot. I want my money back all 31 dollars.
ID
Location
Chicago, Illinois
Pros
- I have always had problems with this location
Cons
- Will never be back
Loss
$31
Preferred solution
Full refund
New Reviewer
Refunding online order
They were out of chicken when I went to pick up my food
ID
Location
Buffalo, New York
Loss
$25
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible Service and customer service!
False advertising and manager disrespectful behavior
User's recommendation: Never go to the one on Boston rd.
ID
Location
Brooklyn, New York
New Reviewer
Looking for Popeyes on New Jersey Turnpike
We are traveling on the New Jersey Turnpike one through 18 on I 95 and Popeyes is not at any of the rest stop locations? What happened? All I see now its Roy Rogers. I dont like Roy Rogers I like Popeyes. Just wondering where you are on the New Jersey Turnpike?
User's recommendation: We are traveling on the New Jersey Turnpike one through 18 on I 95 and Popeyes is not at any of the rest stop locations? What happened? All I see now it’s Roy Rogers. I don’t like Roy Rogers I like Popeyes. Just wondering where you are on the New Jersey Turnpike?
ID
Preferred solution
Reopen Popeyes on New Jersey Turnpike
New Reviewer
*** service
I purchased food got homeeverything was cold took it back got home again. They had taken the same food and redropped it was so hard i could not eat it
User's recommendation: Dont go.
ID
Location
Monroe, Louisiana
Cons
- Order being wrong
- Everything i got
Loss
$16
Preferred solution
Let the company propose a solution
New Reviewer
Complaining about worker
Then worker at store number 2146 was rude he snitch my money out my hand throw my food to me I ask for a manger and he said there wasnt a manger there then the lady that was standing next to him at the time came back to the window to say she was the manger she got mad at me and call me a *** that very unprofessional she needs to be fired and he does to she stood there and let him be rude then turn around and was disrespectful herself
ID
Location
Houston, Texas
Pros
- Lots of good meals
Preferred solution
Apology
This restaurant has the worst wait time to pick up food.
I pick up orders to deliver to popeyes customers. I had a order that was supposed to be picked up at 4:35 pm. I got to the restaurant at 4:24 pm. I was given the food to deliver at about 5:15 pm
User's recommendation: Go to another popeyes.
ID
Location
Atlanta, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCOVID 19 Cases
Went to drop our son off for work Saturday (7/4/2020) they said most staff members called out, so they were closed, our son is handicapped, they have my wife's cell # which no one called. Fast-forward to yesterday (7/5/) when I dropped him off the store was still closed another employee came out and said two employees tested positive for COVID 19 and the store would be closed at least for 2 weeks, they never gave our son his paycheck, so we went by today to pick it up and no-one was there. WHY didn't anyone from management call us?? That store has been run very poorly since it recently opened, our son was treated great by the 1st management team which left the company and the New GM and asst manager treat him very disrespectfully always talking down to him. This culture needs to change or this store will close permanently. There is no sign posted saying that the store is closed. There were people in the drive through waiting to order when we stopped today.
ID
Preferred solution
Questions answered by management
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Popeyes Louisiana Kitchen