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Verified Reviewer
New Reviewer

Complaint against management and employees

Popeyes Louisiana Kitchen - Complaint against management and employees
Popeyes Louisiana Kitchen - Complaint against management and employees
Popeyes Louisiana Kitchen - Complaint against management and employees
Popeyes Louisiana Kitchen - Complaint against management and employees
Popeyes Louisiana Kitchen - Complaint against management and employees
Popeyes Louisiana Kitchen - Complaint against management and employees
I was not given what I ordered and paid for. Insufficient side dish, spicy instead of mild and 4 strips vs 5. Called and talked to manager. Told me to come back the same meal. I did, and he wanted to give me one strip and side dish. He got enjoyment out of angering us and another employee (female) had to step in because she realized that he was bullying us. This guys name was Tyler.

User's recommendation: Check your food to make sure it is correct before leaving. 80% of the time something is wrong or missing.

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ID
#2065611 Review #2065611 is a subjective opinion of poster.
Location
Poplar Bluff, Missouri
Product
Popeyes Louisiana Kitchen Combo Meal
Pros
  • Location
  • Delicious sweet tea
  • Food is good
Cons
  • Bad management
  • Unprofessional
  • Food and the customer service
Loss
$8
Preferred solution
Full refund
New Reviewer

Very disappointed in the quality of food since it was sold

Each time I have gone lately the chicken is over done. The mashed potatoes have hardly any gravy at all. Ever since the franchise was sold the food has been bad. I am no longer buying from Popeye's. Enough is enough.

User's recommendation: Purchase at risk especially if you know how good it used to be.

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ID
#2065354 Review #2065354 is a subjective opinion of poster.
Location
Whitney, Nevada
Cons
  • Food has not been up to standards that it used to be

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Verified Reviewer
New Reviewer

Bad customer service

I made a moblie order for pick and when I came to pick up order they told me no more food and my card was charged . I need to know how to get a refund because the workers was not much help very poor service
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1 comment
#1894583

Don't order when they're about to close.

ID
#2060676 Review #2060676 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen 8-piece Chicken Family Combo Meal
Pros
  • Excellent chicken flavor
Cons
  • Poor service by lady manager
Loss
$16
Preferred solution
Full refund

Wrong food

I received the wrong food and was told they could not take it back. I was not offered a refund. The window was closed on me and no other explanation was given.

User's recommendation: Don’t eat here.

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ID
#2055621 Review #2055621 is a subjective opinion of poster.
Location
Smyrna, Georgia

Terrible experience

I went through drive thru seems I waited forever for them to even notice I was there.I then placed my order,While waiting for my meal I noticed the girl working "Drive they'd was eating chicken as I looked further into the store I couldn't help but notice the girl working the front counter drinking some type of beverage. I received my order and it was incorrect. I asked for mild they gave me spicy and didn't include my sides I will never go to that particular "Popeyes again.
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ID
#2054562 Review #2054562 is a subjective opinion of poster.
Location
Kansas City, Missouri

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New Reviewer

Worst lunch ever. Thieves, liars, and cowards.

Ordered online, only half of the food showed up. Called the location and they hung up on me twice. The lady I talked to claimed to be the manager, but she refused to tell me her name or who she reports to. They refused to send me the rest of my food. They refused to refund me. I keep calling back and it rings and rings and they pick up long enough to hang up the phone. This place should go out of business. This is the worst "service" I have ever had anywhere. Avoid like the plague.

User's recommendation: Never eat at Popeye's. Seriously, I would eat out of the dumpster before ever eating here again.

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ID
#2053600 Review #2053600 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Customer Care
Pros
  • Slightly better than a terminal cancer diagnosis
Cons
  • Literally worse service than any other place imaginable
  • Theft
  • Very bad customer service
Loss
$25
Preferred solution
Full refund

Very disappointed

Popeyes Louisiana Kitchen - Very disappointed
Popeyes Louisiana Kitchen - Very disappointed
Popeyes Louisiana Kitchen - Very disappointed
Popeyes Louisiana Kitchen - Very disappointed
Popeyes Louisiana Kitchen - Very disappointed
Popeyes Louisiana Kitchen - Very disappointed
Look down page for message
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ID
#2053230 Review #2053230 is a subjective opinion of poster.
Location
Chesapeake, Virginia
New Reviewer

Waiting on asmall order for over 45 min.

I ordered my food and paid for it at 7:23; however, I did not receive my food until 8:20. Then when my order came out it was missing items.

User's recommendation: Never go to the popeyes on E Sam Houston Parkway in Houston, Texas.

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ID
#2051519 Review #2051519 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Tasty
Cons
  • Waiting 45 minutes in the drive through
  • Very poor customer service
Loss
$18
Preferred solution
Full refund

Terrible service

I waited in the drive threw for over 36 mins when finally making it to place my order I was asked to then hold again ,walk in customers received faster service smh then they told n me I couldnt use my coupon smh after waiting so long and couldnt even us it the manager was rude the food was old overall bad experience the employees are young n playful and doesnt has business ethic I want a refund

User's recommendation: Go to a different location.

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ID
#2051405 Review #2051405 is a subjective opinion of poster.
Location
Eastpointe, Michigan

Complaint ignored

Just trying to see when someone is going to reach back out to me regarding these two complaints. I have not only stopped frequenting this location myself but also have time friends and family members to stop as well. At the end of the day consumers are the reason businesses thrive. Without us there is no business.

User's recommendation: Keep calling and keep complaining in order to be heard.

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ID
#2050454 Review #2050454 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Can’t reach an actual us customer service rep

So I originally ordered through door dash yesterday I recieved and call from a bristow va number +1 (57*) 762-**** so called John clearly of Hindu decent meaning broken English told me Popeyes policy is I have to retain food for 24 hrs and not get ride of it . I was sent carbonated water instead of sprite and food was to rough to eat original manager ray said it wasnt his problem ! This so called customer service guy John said he did t work for Popeyes yet he was going to have district manager contact me ???? When I demanded to speak to his boss he said I am the super boss still no refund

User's recommendation: Don’t buy from Popeyes store number 5738 on dominion Blvd and don’t expect a English speaking customer service rep to refund you.

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ID
#2049437 Review #2049437 is a subjective opinion of poster.
Location
Chesapeake, Virginia
Cons
  • Being forced to take old chicken
Loss
$22
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I was charged for nothing

I place a order and realized it was going to the wrong address less than a minute I cancel and reorder to the right address and my money was still taken out I got my cancel order receipt but the money was still taken out if my money havent add to my account I will get the bank involved 19.58

User's recommendation: I want my money back I am going to let my bank go after Uber eat.

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ID
#2048997 Review #2048997 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Sandwich
Cons
  • Not receiving my order
Loss
$20
Preferred solution
Full refund

Complaints about food

Popeyes food was not fresh nor did they have side items which I ordered chicken was really dry. After I waited in the drive thru for over 45 mins for terrible food.

User's recommendation: Be prepared for your customers.

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ID
#2047767 Review #2047767 is a subjective opinion of poster.
Location
Sawyerville, Alabama
New Reviewer

Covid 19 ComplaintComplain

Employees and Managers did not have on gloves or mask while serving food.

User's recommendation: Do not eat there.

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ID
#2047557 Review #2047557 is a subjective opinion of poster.
Location
Mobile, Alabama
Preferred solution
Shut down location until Covid 19 procedures are followed.
New Reviewer

Every time I’ve come to this restaurant, the weight has been ridiculously long.

Every time Ive come to this restaurant, the weight has been ridiculously long. The curbside pick up is full of the employees cars Ive pulled up at least five times in the employees are sitting outside smoking you cant even get near curbside pick up because theyve got...
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ID
#2044794 Review #2044794 is a subjective opinion of poster.
Location
Cleveland, Ohio
Product
Popeyes Louisiana Kitchen Combo Meal
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