Unclaimed
Popeyes Louisiana Kitchen
Reviews and Complaints
260K
CLAIMED LOSSES
5.3K
TOTAL REVIEWS
260K
PAGE VIEWS
20
ISSUES RESOLVED
Popeyes Louisiana Kitchen Net Promoter Score (NPS)
-69
low
NPS
-100
100
- 10% Promoters
- 10% Passives
- 79% Detractors
Popeyes Louisiana Kitchen's estimated NPS of -69 considered to be low. 10% of users would likely recommend Popeyes Louisiana Kitchen to a friend or colleague.
Customer Satisfaction
Popeyes Louisiana Kitchen Reviews
Disappointed
Went to Popeye's and was told they no longer offer onion rings, why? From what I was told onion rings were popular here in Albuquerque but they got rid of them anyway. That's too bad, totally disappointed! Onion rings complimented the meal. Bring them back, you'll lose more customers if you don't.
ID
Location
Albuquerque, New Mexico
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Verified Reviewer New ReviewerWrongful termination
In the United States of America people are innocent until proven guilty. I am innocent and have proof through text and police called. Dave Poppa the GM falsely accused me of being a threat when I was the one being threatened by January Wright No one ask my version of events. I was fired. The working condition for me included 2 employees who carry guns on the premises smoking weed on premises stealing and verbal abuse of me a 60 year old woman by calling me a *** and old *** and refusing to follow my lead on floor. Ask Johnnie the first asst. For a fair assessment also the Manager in the evening Eddie has questionable relationship with Jania Wright
1 comment
ID
Location
Lawrence, Indiana
Loss
$600
Preferred solution
Release unemplpyment
New Reviewer
To find out when my free Popeyes delivery is going to be delivered.
I would like the phone number to customer service to get the date and time my free Popeyes is being delivered. My phone number is 1(77*)691-****. My email address is moorecatherine032@***.com. Please call or contact me by email address or text message. My name is Catherine Moore. My address is {{Redacted}}. Thank you.
ID
Preferred solution
Deliver product or service ordered
Complaint about employee
I have already text yall and told you what happened and nothing was done about it nothing was said about how I was treated so lone Popeyes
ID
Location
Ponchatoula, Louisiana
New Reviewer
No onion rings? Guess Bojangles will be getting my chicken business.
No onion rings! Big surprise. Not a good move. Need to explain reasons for corporate change.
User's recommendation: Popeyes needs to inform consumers as to the reason for the change. If it’s just for convenience expect to lose more customers.
1 comment
ID
Location
Fairfield, Virginia
Pros
- Good product at times
- Great flavor
Cons
- Corporate discontinued onion rings
Preferred solution
Let the company propose a solution
I have a Complaint
I visited the Restaurant on Finley Blvd in Birmingham, Alabama the evening of January 13, 2021. After sitting in Drive thru for about 30 mins; I get to the window and was told to come inside. (This happened the week before also. I drove away on that day.) Now back to today. The employee came to the window with her mask down and told me to come inside, therefore I pulled my mask up. She (employee) completely stormed off away from window yelling "O my God"! I assumed because I covered my face. Although I'm not sure this is the reason. Anyway, I pulled around and went inside. Waiting in line again. The young lady began whispering to her co worker and pointing at me. I ask her what did she say? She said "I WASN'T TALKING TO YOU!" I told her no you are not, but your conversation is about me and I heard what you said and also what you said at the window. At this time she said "let's see how long it will be before you get your food". I simply walked out because the chicken wasn't that serious to argue with a child that was maybe 19 or 20 years old. I am 64 years old. The Supervisor have no control over her employees because she didn't try to stop this child's disrespect of a customer. If customers have to come in after sitting in the Drive thru for 20 to 30 minutes, Then block it off for God sake!!!! User's recommendation: DO NOT GO TO POPEYES ON FINLEY BLVD BIRMINGHAM, ALABAMA
1 comment
ID
New Reviewer
You sound like a complete bus wreck