Popeyes Louisiana Kitchen
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Campbell, KentuckyY'all need to do sum thing about the store n Hopkinsville ky cause it's bad
The service I have received at this store is absolutely horrendous. On multiple occasions I have had to deal with receiving the wrong order or coke food and had to deal with rude and disrespectful employees and managers.
Today I sat in the drive through line for over 30 minutes without a single employee even attempting to take my order or ask me to wait for a moment. When I took upon myself to pull to the window on my own I realized that the reason nobody answered me when I was at the drive through was that nobody in the restaurant was wearing a headset.
I was a kitchen manager for over 3 years and at 6 different locations for Zaxbys and I would never allow my employees to treat any customer that way or be disrespectful in any way shape or form without some form of discipline. There have been many many issues at this store and something needs to change because this is unacceptable.
- Good chicken most of the time
- High prices
- Bad service
- Inability to get an order right the first time
Preferred solution: An evaluation of this store and a full retraining and/or restaffing
User's recommendation: If you want Popeyes go to a different location or get chicken from somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Never got my refund
Company resolved the issue.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hampton, VirginiaMissing items
Preferred solution: Full refund
User's recommendation: Hire more employees
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service!
- No good
- No good
Preferred solution: Apology
User's recommendation: Don't visit they're forcing people to use their debt or credit card
Issues with a particular store. #11090
User's recommendation: Don’t go to this location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad order
Preferred solution: Full refund
I still haven’t heard from anyone in corporate from Popeyes regarding this issue I just feel like it’s *** poor management
Order
Preferred solution: Price reduction
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Verified Reviewer | Jacksonville, FloridaSpoil meet
User's recommendation: Don't go to that establishment it's unprofessional and most importantly the meat may be spoiled.
Poor service
User's recommendation: Don’t go after lunch
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woodbridge, VirginiaPurchase Complaint
- Great chicken
- Greedy
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Delhi, DelhiI went to Popeyes at 3109 e Indian school and they never have anything once I went n only thing they had was tenders. Then I go again their out of Mac n cheese then I got my food it was all cold .
- Used to have good hot food
- Cold food or never have what u want
Preferred solution: Full refund
User's recommendation: Don't go to Popeyes at 3109 e Indian school EVER never have what u want
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Keller, TexasPrices
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Port Charlotte, FloridaService Complaint
On May 28, 2023, I purchased food from your store at 14920 Tamiami Trail in North Port FL, 34287. When I arrived home I found out that I did not receive everything I had paid for.
I did not return immediately because I knew the food I had would get cold and would not be replaced. After I finished eating, I went back to the store to get a refund for the item (coleslaw- $3.59) that I did not receive. The manager (Eric) refused to refund my money. His reasoning was, he needed the product back in order to refund my money.
My question to him was, how can I return an item I never got. All I want is a refund of the money I spent. He also informed me that corporate policy would not allow him to refund my money. It would appear to me that customer satisfaction would override corporate policy after looking at all of the negative reviews this store has gotten.
As someone who has worked in a Ritz Carlton, I know customer service overrides corporate policy.
Attention to this matter would be greatly appreciated. Thank you
- Poor service by male manager
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Upper Marlboro, MarylandReport unsafe conditions for emplotees
User's recommendation: Do not eat at the facility and Boycott until condition for employees and customers are met
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With your poor English it ud no wonder why they keep giving you the wrong order.
Return my payment please