Staff unprofessional

Waited to order saw staffing unorganized and unprofessional not following the CDC mask on their face coming off poor service.

User's recommendation: Better leadership.

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ID
#2029951 Review #2029951 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Complaint food & store

Got home with food items missing so I called no answer called back let ring 2 dozen times someone answered n hung up so returned to store n explained replaced missing items only to get home n start eating &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;couldn'tt as chicken not done!!!!!

User's recommendation: STAY AWAY.

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ID
#2029679 Review #2029679 is a subjective opinion of poster.
Location
Bowling Green, Kentucky
Cons
  • I did not like the very poor quality of the food at the utica
Loss
$14
Preferred solution
Full refund
New Reviewer

Complaint

Multiple customer service issues, rude employees, food not being able to be made because its at the end of the night You name it they have had problems and theyve only been open at this location for about one year, if you cant get it right 12 months after your open then youve got some problems and you need some new management

User's recommendation: Multiple customer service issues, rude employees, food not being able to be made because it’s at the end of the night… You name it they have had problems and they’ve only been open at this location for about one year, if you can’t get it right 12 months after your open then you’ve got some problems and you need some new management….

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ID
#2027380 Review #2027380 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

W2 forms

I just want to talk to someone in corporate regarding my w2
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ID
#2023202 Review #2023202 is a subjective opinion of poster.
Location
Wichita, Kansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The staff stops making food way before closing hours

Two different ocassions I have called popeyes to ask what time they close before I go to the store. They tell me a certain time and when I get there they say they arent making anymore food. The first time this happened was on Christmas Eve of 2019 and today on June 29, 2020. I am very dissapointed that they would rather lose out on money and see a customer dissatisfied all because they are in a hurry to go home. When the store hours say a certain time thats the time they stop making food. I have never heard of restaurants not cooking food half hour before closing time. Such poor service in the New Britain Store.

User's recommendation: Do not waste time going to the New Britain CT Popeyes the people there would rather lose business because they are in a rush to go home then give good customer service. I dont have a video or photo but the store owners should check their cameras. They put their chicken away and the biscuits way ahead of time.

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ID
#2022186 Review #2022186 is a subjective opinion of poster.
Location
New Britain, Connecticut
Service
Popeyes Louisiana Kitchen Fast Food Advertisement
Pros
  • Chicken
Cons
  • Lazy staff
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The price and quality

I went to Popeyes on Sunday, June 28, 2020 the store number 12245 when I got home and saw the chicken I was pissed for $28.33 I received one breast two thighs three legs and four wingsThere was hardly any gravy on the mashed potatoes and I wont ever go back again and I had to go back in to get my friesAnd by the way a 10 piece should have 10 pieces not nine

User's recommendation: Do yourself a favor and don’t be a customer there I won’t ever go back.

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ID
#2019363 Review #2019363 is a subjective opinion of poster.
Location
Casselberry, Florida
Product
Popeyes Louisiana Kitchen Combo Meal
Pros
  • I have always had problems with this location
Cons
  • Poor quality and customer service
Loss
$28
Preferred solution
Full refund

Because it havent twice

I had order my food and they gave me the wrong order when I didnt even ask for thay , food was cold and no ice in the drink like this is they second time doing that and im really starting to get frustrated
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ID
#2019353 Review #2019353 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Popeyes Louisiana Kitchen Drink

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Verified Reviewer
New Reviewer

Chicken sandwich not as advertised

Popeyes Louisiana Kitchen - Chicken sandwich not as advertised
The chicken sandwich was not like it was supposed to be. the chicken sandwich Patty was cold very thin as if it had been sliced in half and it was flat dry. I did have a chicken sandwich at another location in Fontana California and that was a chicken sandwich the way it was supposed to be made. It was obvious that the chicken sandwich that was purchase from Popeye's in Las Vegas Nevada location was sliced thin in half and then fried put on the Bun. The chicken patty looked like a piece of filler of sole fish it was cut very thin. I might as well would have gone to McDonald's and got a chicken sandwich. I did go back in spoke to the manager and his response was to offer another dry chicken sandwich. Never again will I purchase from this location. Dissatisfied customerSarcastic.

User's recommendation: Don't eat THE CHICKEN SANDWICH at this location.

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ID
#2018105 Review #2018105 is a subjective opinion of poster.
Location
Spring Valley, Nevada
Product
Popeyes Louisiana Kitchen Chicken Sandwich
Pros
  • Amazing buttery biscuits
  • Always liked
Cons
  • Small strange chicken
Loss
$16
Preferred solution
Full refund

Very rude and disrespectful

As me and my wife were ordering food the cashier that was taking our order stopped to answer her cell phone call while there were customers behind us in the store.very unprofessional.i believe a free meal for both me and my wife would be acceptable.

User's recommendation: If being disrespected like that walk out and dont put up with that stuff.

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ID
#2018003 Review #2018003 is a subjective opinion of poster.

No onion rings

We love Popeyes. I can say we extremely disappointed to discover onion rings have been discontinued. Popeyes onion rings were a major reason to visit your restaurant. Please reconsider!
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ID
#2017650 Review #2017650 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

Staff not wearing masks and gloves

I just went to the Ellisville Missouri Popeyes location store number 12296. Upon reaching the window to pay and receive our food we were greeted by an individual who identified himself as the manager, a young man with a scruffy beard class is a blue shirt and a mask around his neck. The other individual in the area of the window was dispensing drinks and also was not wearing a mask. When asked why he was not wearing a mask he told my wife and I bet it was hot and that he did not need to wear it because he was not sick. In an attempt to see if there was a different more senior manager available to speak with my wife called the location. It turned out that this individual who we met at the window was the manager and told my wife that she should not Come back to his store. He told her that he did not believe there was a pandemic and that if we were so dissatisfied that we should go to a different restaurant or another Popeyes.

User's recommendation: Don’t go to Popeye’s.

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ID
#2017568 Review #2017568 is a subjective opinion of poster.
Preferred solution
Staff fired and new staff trained in proper Covid 19 safety.

Chicken overcooked

I called on April 7 and still havent resolved my issue. I called Brandon the manager three stores in Colorado Springs, and he still hasnt called me back after Ive given them my number on several occasions
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ID
#2013443 Review #2013443 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
New Reviewer

Did no receive order

The driver Never Delivered my order once it said it was here I tried to call the number listed and it said I can no longer call this number so Im out 18.86

User's recommendation: Don’t use this Delivery service.

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ID
#2012282 Review #2012282 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Product
Popeyes Louisiana Kitchen Chicken
Loss
$16
Preferred solution
Full refund
New Reviewer

I want my money back

I had order some food I went to go pick it up they said my name had to be on the receipt I did not have a name on the receipt I had a number 61 away inside the store to pick it up and on this in get said they will call your number when it is ready they did not give us the food because there's no name on my receipt I have been waiting for almost a month for my $74 back I just want my money back it should not take a month I was told it takes 3 to 5 to 7 days to get my money back where is my money this is very rude and very disrespectful that you would not give your customer their money back it's like you guys are still in customers and money they should not have to wait a month to get their money back I went to the store off of Peoria street Denver, CO 80239 I have called you lies more than 4 times
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ID
#2011895 Review #2011895 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • No food
Loss
$74
Preferred solution
Full refund

Paychecks

Employee has not received paycheck because corporate has not activated his pay card. 48 hours has lapsed since payday and still nothing. *** poor management.

User's recommendation: Get a new job.

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ID
#2010746 Review #2010746 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Facility
Loss
$800
Preferred solution
Full refund
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