Anonymous

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Verified Buyer
| map-marker Springfield, Virginia

Poor service and bad attitude

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Popeyes Louisiana Kitchen - Poor service and bad attitude
The store #12344 manger's attitude towards the customers was extremely bad. He rudely asked us to just wait for the orders (via the web). When I asked my order after 1 hour, he said be patient and told me to just wait or call a policy for complaining. There were no cursing or threats on my part. When Popeyes was my favorite chicken place for decades. But No More for my family.
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User's recommendation: Like food places with bad service and attitude, then go for it.

Cassondra Tzw

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Getting shorted on hours poor management

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Both times I got paid I got shorted on hours and still haven't been paid for it I have more than 50 hours all together missing that they won't pay me for! There store manager plays favorites and let's he favorites walk all over her and do what ever they want and work when ever they want whether they be schedule or not. If your not a favorite and can't make it for legitimate reasons you get fired!
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User's recommendation: Don't go

James n Iry

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Verified Reviewer
| map-marker Seattle, Washington

Found metal shavings in one of my chicken wings

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Popeyes Louisiana Kitchen - Found metal shavings in one of my chicken wings
Order a 12 piece ghost pepper wings I love thin a lot and thus time got some kinda metal shavings in one of the wings not how this happen but I'm now little bit scared this was just unreal don't know if a mistake or done on purpose
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Pros:
  • Good food
Cons:
  • What this metal could have done to someone

Preferred solution: Apology

User's recommendation: Hope this was a one time mistake

Ramona S Kfj

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Verified Reviewer
| map-marker Spring Hill, Florida

Customer complaint

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Popeyes Louisiana Kitchen - Customer complaint
Popeyes Louisiana Kitchen - Customer complaint - Image 2
Popeyes Louisiana Kitchen - Customer complaint - Image 3

1st time reaching out to your Corp. but we always have issues @ our only Popeyes in town.

Tonight was the normal response when wanting a 16 pc meal being told the wait is 25 mins. No problem even yet the employees are always not giving receipts, telling my family their atm & debit are down. They will ask us to go next door to a bank we dont even use to pay cash. However tonight, I waited the time, got food with no receipt, went back inside to ask for it, only to learn she gave me somebody elses receipt for a total of 22.55 when my meal was exactly 55.80 .

Get home, see that, & that we was given Mac & cheese thats down right gross, as is the chicken. I took photos & have ordered pizza now. This location does these things every time we attempt to eat there. Kept hoping employees would change but never have sadly.

Your Co. should send a secret stopper, its happening to everyone we know in our town now. They are running a crap show & stealing money from it. I promise you this is all true.

I did take hours too if you are interested.

Wrong receipt , & the food. HELP our location be better please!!

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User's recommendation: Stay away until this is resolved

Woody H Tec

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Verified Reviewer

Complaint

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75 % of the time I go in the store in Lumberton Tx they dont have chicken nuggets if theyre not going to have it they need to take it off menu
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Preferred solution: Nothing

Anonymous
map-marker Suwanee, Georgia

My daughter

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Today marks 3 months that my daughter not only was just taken off schedule but she have yet to be paid I am beyond pissed with this companY because it was never this bad with how they do employees as of today February 23.24 my daughter is officially 3 months no check and its well over 400 dollars she worked ever day on time never late always gave her best to that job and they told me corporate doesnt talk to non working employees of the company I have been trying to get someones attention I have every document and every text message that was sent between me and the boos as well as phone call recordings of him ending my call and telling me corporate was sending her a check or a new card never came

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User's recommendation: Be careful

1 comment
Guest

Most of the Popeye's locations are in bankruptcy.

Anonymous
map-marker San Francisco, California

They never answer the phone

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You have a problem as an employee or customer and you cant seem to reach anyone. The only time I actually was able to get through, was when a complaint was made, issue was not resolved, but as expected no longer able to reach anyone
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Pluma Zgt
map-marker Bay City, Michigan

Horrible customer service

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I placed an order that cost me 143.00 and when I didnt receive all my food they wouldnt replace what they messed up. I was parked for more then 30 minutes they told me it would be 15 minutes and I waited much longer but me being me I waited over 30 minutes then when I received my food all my sides where wrong when I took the food back Mary who made sure to

Tell me she was in charge which I didnt care was rude and would not take back the sides that where wrong and didnt even want to replace them as if I didnt come and spend my hard working money she was very combative and unreasonable I would like for a refund because I went home with what they gave me which by the why was mash potatoes and I ordered the beans and rice and macaroni if this is how you up hold your business I feel sorry for you no consumer should feel belittled for asking for what we ordered i would like a whole refund because u didnt even the chicken wanted I asked for spicy and waited but got no spice this establishment is a joke and you should want todo better to your customers knowing this is how you make your money

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phil b Qts

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Verified Reviewer

Very Disappointed!

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First, not a soul at the Olney, MD location speaks English. I am not trying to be a bigot, but this is a problem.

And this has been this way for quite a while now.

Second, I tried to use a "$10 purchase, get 6 free wings" email, but no one at this store could understand me/figure out what to do. It was right there on my phone. Instead of using good customer service over this minor issue and just given me the wings, several people got involved, wasted everyone's time, and gave me nothing. It wasn't that big of a deal, but it became an issue of principal.

I had the email plain as day, and they wouldn't honor it, yet could not tell me why they wouldn't honor it.

I am done with Popeyes. Too many other choices that present none of the drama I have experienced with your company.

And I will be rating Popeyes on as many online platforms as I can find. Goodbye.

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Loss:
$20

Preferred solution: Full refund

User's recommendation: Avoid!

Roxanne G Pwv

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Verified Reviewer
| map-marker Ville Platte, Louisiana

Food quality

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Me & my husband went in for dinner yesterday around 5:30 pm. We ordered an eight piece with extra side of small red beans & a med drink. It was over $30. The food came out before I could even fix my drink. My husband grabbed a piece of chicken as he was hungry. The chicken was old & cold. Employees were in the back as if they knew. Sad to say we will not be back. These days $30 is a lot of money. I still have chicken in my frig. Dissatisfied Customer
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User's recommendation: Save your money

dan s Szl

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Verified Reviewer
| map-marker Jacksonville, Florida

Inept employees

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Original review Feb 21, 2024
Popeyes at 1509 University Blvd N Jax Fl is awful. Sometimes the door is locked, workers are totally clueless. Order took 15 mins and no one seemed to know what was going on. Food is mediocre as usual with Popeyes...Obviously corporate doesn't care based on reviews...a slow death
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Pros:
  • Picutures of food looks good
Cons:
  • No one cares including corparate

User's recommendation: stay away

Preethi Yog

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Verified Reviewer

Cant get problems resolved no one answers the phone

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On more than one occasion at diff locations there have been issues some with food quality others with service. The restaurants have numbers but wont ring call headoffice gives you a number but its all AI generated responses which direct you to a text message. BBB report is the only possible solution.
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User's recommendation: I know quite a few people who have stopped going to these restaurants due to low quality food and service.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Round Rock, Texas

Nasty customer service

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Popeyes Louisiana Kitchen - Nasty customer service
What happened today cannot be put into words. Except you manager doesn't speak English, overcharged me, didn't help me, made me waiy 30 minutes for my wings, and was rude throughout the time o was there. I will never go back. And you all don't pick up the phone and.
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Cheryl K Vsr

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Verified Reviewer
| map-marker Wauwatosa, Wisconsin

Complaint

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Original review Feb 20, 2024
I went to Popeye's at 10920 W Burleigh, Wauwatosa WI last week. I was told they had no sides besides fries and red beans and rice. Additionally, they had no change, and no mild chicken. Then I was asked to wait because they had no biscuits down. The same excuses were the case, the last few times that I've patronized the location. What is terrible, is they want full price for items they do not have and lack of service. The drive thru is slow.
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Pros:
  • Convenience
Cons:
  • Service and food items always lacking

Preferred solution: I was offered a free meal by phone when I initiated the complaint last week

Tony J Vnh

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Verified Reviewer

The asst. Manager was very rude when taking my order. Poor professional customer service. I will not back there.

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She hung up the line before I completed my order. I tried to explain to her and the General manager, and she had a very bad attitude. This type of behavior is no professional.
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Preferred solution: Apology

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