New Reviewer

I was wrongfully fired

They say I ate a patty and seen me on camera but when we reviewed it was do my job on the camera the whole time
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ID
#1967264 Review #1967264 is a subjective opinion of poster.
Pros
  • I disliked like employee language
Cons
  • Not a good location and not clean
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Customer service incident

The manager called me, said she remembered me. She also said " it didn't happen but I'm sorry" so she called me a liar and was rude. If the cameras were checked you would have seen the employees with their phones out while in front of the chicken taking pictures and laughing. It did happen and I was given a non apology.

User's recommendation: do not go to the Popeyes in Deerfield Beach Florida go to the one on Atlantic in pompano, nice people, clean store and nice employees.

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ID
#1955705 Review #1955705 is a subjective opinion of poster.
Location
Deerfield Beach, Florida

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Verified Reviewer
New Reviewer

Customer service incident

I guess resolving the issue means calling, telling you they spoke to everyone, saw nothing, and they are sorry. Pretty much called a liar and told that it is resolved. I want the girls who did it to apologize... Also, why were they even on their phones when they should have been working. Months to still be called a liar and the resolution is to say sorry but I told you sorry before....I guess they are sorry, not sorry.

User's recommendation: avoid Deerfield Beach Florida location.

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ID
#1941824 Review #1941824 is a subjective opinion of poster.
Location
Deerfield Beach, Florida
Preferred solution
Let the company propose a solution

Tired of bad service

My wife and I love the chicken and red beans and rice. It seems the only way we can get what we order is to eat in the store. Just about all the time we get our food to go it is wrong. I can't believe Popeye's does not train their employees the difference in the pieces of chicken. I won't quit buying food there, but I'm very disappointed with Popeye's service but love the food.

User's recommendation: Always check your drive thru or take out order!

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ID
#1938466 Review #1938466 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Chicken

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Verified Reviewer
New Reviewer

No Gloves No Mask During Covid-10

Went to Popeye's Drive Through in Northlake, TX on Raceway Dr and ordered food. Went to pay and could see clearly inside and all employees had no gloves or mask on. Is this how Popeye's conduct business during the Covi-19 event going on?
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1 comment
#1863746

Yes.

ID
#1928981 Review #1928981 is a subjective opinion of poster.
Preferred solution
mandate all employess where personal protective equipment especially when customer is at the payment window.
New Reviewer

Order wrong, cant get thru to store

Waiting a callback from local popeyes.
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ID
#1926192 Review #1926192 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Drive-through
Pros
  • Always liked
Cons
  • Not understanding
Loss
$26
Preferred solution
Full refund
New Reviewer

Popeyes on broad and Champlost

You order on Popeyes website. They don't complete your order and the online order line don't let you tell them no pork gravy if you order mash potatoes where it has special instructions. Never again.Bullshit

User's recommendation: Make sure you get everything you order and for people who don't eat pork make sure they don't include it on your order.

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ID
#1914528 Review #1914528 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Popeyes Louisiana Kitchen Combo Meal
Cons
  • Web site stinks- customer service totally useless
Loss
$11
Preferred solution
Reimbursement for my Lyft ride

No Mask by server

2 main points to complain/comment on: 1- Drive thru lane service was very very slow. Took me almost 10 mins to order and get my food. I dont think this is ur standard. Order taker was bordering on rude as he/she seemed overwhelmed. 2. I observed an employee thru the drive-thru window inside the store filling a chicken order without a mask on, contrary to State of NJ orders. This is very unsafe and unwise!

User's recommendation: Check before buying if employees are following safety guidelines.

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ID
#1912673 Review #1912673 is a subjective opinion of poster.
Location
New York, New York

I have experience i two bad episodes from the Popeye's Chicken on 9th Ave N. Bessemer

I order 2 of the Two piece leg&;;;;;;;; thigh.specials.that they on every Tuesday, have but no biscuits were in the boxes. And the chicken had a burned taste also it had a bitter taste
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ID
#1910282 Review #1910282 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Suggestive selling.

I recently visited the store in Burlington County, New Jersey. I apologize because I am unable to locate the store number at this time. But here is its address: 1851 Burlington Mount Holly Rd Mount Holly, New Jersey. 08060 My complaint is that there is pretty much next...
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ID
#1903408 Review #1903408 is a subjective opinion of poster.
Location
Westampton, New Jersey
Product
Popeyes Louisiana Kitchen 12-piece Chicken Combo Meal
Pros
  • Excellent chicken flavor
  • Worth driving past other chicken places to get
  • Good tasting chicken sandwich
Cons
  • Poor management
  • Poor suggestive selling
  • Lack of good customer relations
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

ComplaintComplain

Chicken strips were so so hard my children could not eat them.. I worked a 12 hour shift at the hospital and just wanted to grab dinner so i can feed them quick and sleep... I had to cook dinner on a day where i worked so hard!! The red beans n rice was so smooshy and the shrimp were hard as rocks..

User's recommendation: Make sure the food is fresh and not sitting there all day.

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ID
#1898991 Review #1898991 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • Taste
  • Easy location
Cons
  • Wait almost 45min in line
Loss
$40
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

One employee (Christina)was rude

Was rude to me and ask her three times what I wanted and still when I got home we didnt get our side orders. Im very disappointed with the service.

User's recommendation: Get rid of Christina with that bad attitude.

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ID
#1898450 Review #1898450 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Combo Meal
Pros
  • Biscuit
Cons
  • Not understanding
  • Employees were rude
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Missing 2 Chicken Sandwiches

I called yesterday and I was told that the place where I got my food from would give me a call back. NO CALL. I ordered 7 Chicken Sandwiches and I only got 5. I ordered from Warrensville Center Rd in Warrensville, OH.
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ID
#1893431 Review #1893431 is a subjective opinion of poster.
Location
Painesville, Ohio
Loss
$8
Preferred solution
Full refund

Store hours

The store hours state they open at 10 am . i was in the drive through at 10;03. At 10:10 i called they said they were running late and would open up in a few minutes.10:20 they say through the intercom it will be another 20 minute BEFORE they open. Ridiculous! Hours of operations are posted for a reason why have ANY if you don't open on time. It's not the first time but it's the time I decided to do something about it.

User's recommendation: DON'T come in for lunch.

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ID
#1890686 Review #1890686 is a subjective opinion of poster.
Location
Belvidere, Illinois

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Verified Reviewer
New Reviewer

Complaining about a location

Long wait 1hour wait in drive thru, only 1 employee was working while other play around
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ID
#1890429 Review #1890429 is a subjective opinion of poster.
Location
Orlando, Florida