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Verified Reviewer
New Reviewer

Order never delivered

They never fixed my food. Then finally cooked the order an hour later. Had the uber driver waiting 45mins on order
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ID
#2008687 Review #2008687 is a subjective opinion of poster.
Location
Chicago, Illinois

Complaint on store

Messed up our order. First did not get the size of dirty rice we ordered. Then got home and realized that we did not get the drink ordered. Really?

User's recommendation: Don't go back.

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ID
#2008329 Review #2008329 is a subjective opinion of poster.
Location
San Antonio, Texas

Unhappy with my food and my service

This restaurant ran out of shrimp and made a substitution with 2 chicken strips refused to give me additional dipping sauce then and failed to even give me the French fries with my order I had to go back through drive through and the cashier Was soo rude I was leery to even have Serve me anything

User's recommendation: Beware of complete rudenrss.

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ID
#2006643 Review #2006643 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer

Refund money

Popeyes Louisiana Kitchen - Refund money
It was an order back in April that I am just now getting charged for 36.94 I would like my money back also the order wasn't mine I never got it n I have never ordered Popeyes

User's recommendation: Not at this point I do not even want to use you guys anymore I’m so upset.

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ID
#2004697 Review #2004697 is a subjective opinion of poster.
Location
Fort Worth, Texas
Loss
$37
Preferred solution
Full refund

Complaint on store

Popeyes Louisiana Kitchen - Complaint on store
Was giving cold food then was hung up on by employee when asked for manager returned to the store only to find manager hiding in restroom and employees standing around conversating...when manager returned I explain to her what happen she then join in on joking with the employees saying that she will have to write everybody up if I make a report. And again they continue to laugh. I then take out my camera phone and start taking pictures. They remade my food... And it was still cold fries and biscuit they just made tenders fresh.

User's recommendation: Don't eat there.

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ID
#2002546 Review #2002546 is a subjective opinion of poster.
Location
Orange, Texas
Service
Popeyes Louisiana Kitchen Customer Care

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New Reviewer

I received poor service

Popeyes Louisiana Kitchen - I received poor service
Popeyes Louisiana Kitchen - I received poor service
Popeyes Louisiana Kitchen - I received poor service
Popeyes Louisiana Kitchen - I received poor service
I ordered a spicy chicken samswhixh and received a small breast and a small thigh on my sandwich chambers and floridsant rd Popeyes! Always poor service there! Such disrespect to the people!

User's recommendation: Don't buy their food.

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ID
#2002386 Review #2002386 is a subjective opinion of poster.
Location
Norwood, Missouri
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • Tasty
Cons
  • Poor service
  • Service-attitude-performance - ability to serve
  • Unprofessional staff
Loss
$5
Preferred solution
Let the company propose a solution

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New Reviewer

Rude employee that can't even get order rightht

Popeyes Louisiana Kitchen - Rude employee that can't even get order rightht
Placed order waited while 2 people after me received their order finally get my order asked for 5 sweet heat sauces to go with my 20.85 order employee said i can only give you 3 i said i want 5 employee says i will have to charge you i said i don't care what it cost i want 5 he mouths off you ain't going to talk to me like that white boy an walks off after standing there for 5 minutes manager comes over says what are you waiting on i said i want 5 sweet heat sauces he throws 4 in my bag i say what do i owe you he says nothing have a nice day i get home to find pickles on my sandwich i ordered without pickles this is not the first time this has happened to me but i promise you it will be the last

User's recommendation: Find somewhere else to go if you don't want to be disrespected by a moron that can't even get your order right.

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3 comments
#1883090

If you had no issue when you ate the food, you should have no issue paying for it. This is no charity.

#1883089

Also you ate the food, you should pay for it. If you cannot afford their prices then visit a soup kitchen. You are sick for wanting someone fired.

#1883088

If you cannot communicate in proper English, do not get mad when they mess up your order. They cannot get your order right if they cannot understand you, now can they. Also nothing rude in limiting the amount of sauces that they give.

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ID
#2001737 Review #2001737 is a subjective opinion of poster.
Location
Pine Air, Florida
Service
Popeyes Louisiana Kitchen Manager
Pros
  • Spicy chicken
Cons
  • Rude employee
Loss
$21
Preferred solution
Fire the employee for the racist comment made to me an refund my money for my order that wasn't worth what i paid 20.85
New Reviewer

Poor hygiene at store

Eat at Popeyes in Sawyer Michigan exit 12 I 95 no mask no hand washing no gloves on one employee. Will Call district health departments
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ID
#2001150 Review #2001150 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • No mask no hand washing no gloves
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Waiting in drive thru for 20 minutes

I ordered my food, drove up and paid for it they asked me to pull up and someone would bring me my food. I waited for 20 minutes I did not get my food i tried calling while i was waiting nobody would answer the phone. I thought about going in but I was concerned for my safety. I left without my food.

User's recommendation: DON'T GO.

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ID
#2000736 Review #2000736 is a subjective opinion of poster.
Location
Katy, Texas
New Reviewer

Complaint ignored

The employee after screwing up our order referred to my family as mother *** where everyone could hear them including us...3 calls later...email...still ignored and cant speak to anyone in corporate or other then call center employee

User's recommendation: Skip the headache not worth it.

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ID
#1998538 Review #1998538 is a subjective opinion of poster.
Pros
  • Husband enjoyed food
Cons
  • Called my family cuss words
Preferred solution
Let the company propose a solution
New Reviewer

Poor service

Ordered 4 legs, Lrg mashed potatoes with extra gravy. 11:00 a.m. waited 35 minutes and the employees were rude and unapologetic! Mashed potatoes tasted sour! Awful!
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ID
#1998376 Review #1998376 is a subjective opinion of poster.
Pros
  • Great chicken
Cons
  • Waiting 45 minutes in the drive through
Loss
$14
Preferred solution
Full refund
New Reviewer

Your fellow employee not wearing gloves

Popeyes Louisiana Kitchen - Your fellow employee not wearing gloves
Popeyes Louisiana Kitchen - Your fellow employee not wearing gloves
Popeyes Louisiana Kitchen - Your fellow employee not wearing gloves
I walk in with my wife and notice a young male adult not wearing any gloves and took our order. Then the young man proceeded to serve and preparing food. I observed him putting the tissues into frys and chicken boxes. I told my wife to take pictures but had a back...
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ID
#1997951 Review #1997951 is a subjective opinion of poster.
Service
Popeyes Louisiana Kitchen Customer Care
Loss
$72
Preferred solution
Full refund
New Reviewer

My food was all burn and dry

Very unsatisfied.I paid $42.24 for some hard-ass chicken biscuits was also hard in the wrong side very unsatisfied please contact me at 314-710-****
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ID
#1997593 Review #1997593 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Loss
$42
Preferred solution
Full refund
New Reviewer

Hair in my food

There was hair in my food. 3rd time i went this month and sat in line for 30 minutes.

User's recommendation: Don’t go to this location.

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ID
#1995443 Review #1995443 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Good tasting chicken sandwich
Cons
  • Portions
  • 30 minute wait
  • Customer service
Loss
$8
Preferred solution
Full refund
New Reviewer

Bad service

Popeyes Louisiana Kitchen - Bad service
I was over charged. On the outside it said 20.99 for 10 pc. I was charged 22.99. 24.60 with tax. Then they made me wait to get the chicken I am thinking everything is right. I drive home and in the box all I got is 7 pieces of chicken. I was not driving back its too far. Plus I have to go to work at night. Service sucks those kids play too much in the restaurant. My chicken consisted of 2 breast 1 wing 4 legs.
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ID
#1995189 Review #1995189 is a subjective opinion of poster.
Location
Covington, Georgia
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