No response from Popeye's Corp, management or anyone!????? 4th attempt for clarification, answers or reason why. On Monday April 6th, my family and I decided to try Popeye's located at Ulmerton Rd Largo Florida. We pulled through the drive thru with one in front of us. We waited almost 8 minutes without any employee even saying a word. I finally said HELLO and someone responded Ill be with you in a one moment Im trying to find out if this customer has paid. Seriously. After patiently waiting and watching the 15 minute clock winding down on the Popeye's offer they finally take my order. I pulled up and waited once again for an employee to take payment or even acknowledge our presence. I noticed a male employee walk by and he was just drinking and taking an unauthorized break when another employee told him they needed 14 tenders, he responded by holding up three fingers, the employee said thats not enough there are orders waiting. The cook stared back and once again held up three fingers and shrugged like who gives a *** We were asked to pull forward because they are making fresh tenders. No problem at I said while remaining calm and understanding that things are difficult and perhaps theyre shorthanded or such. Then after an additional ten or fifteen minutes I thought the forgot our order when someone comes out and ask if we wanted a drink and we replied no thanks and appreciated the offer. Finally a few minutes later he arrives with our order and we pull around the front to double check it. After nearly thirty minutes they forgot our three sandwiches. I park the car and proceed to enter the main lobby to my surprise I thought would be closed due to the corona-virus. I was shocked to hear a female employee which seemed to be the manager complaining about taking classes online and complaining about everything. I observed not a single employee taking corona-virus precautions by way of gloves, mask or even hair nets. After waiting for the customers in front of me to be helped I asked about our chicken sandwiches and the lady shouted they were right there. They have been sitting there the entire 30 minutes we have been waiting. I observed not a single form of organization, communication or concern from the management or staff in regards to customer service or corona-virus. The best has yet to come so please continue reading till the end.. After arriving at home and the family settling down at the table to eat, we were all horrified by what we saw mixed among our dinner. There were what appeared to be a half dozen or more one to two inch black Pubic hairs inside the tenders box, on the tenders, and hairs on the napkins inside the bag. It looks like someone either shoved there hand down their pants and through them all over or someone scratched their head and the landed all over the food. Either way this is..UNACCEPTABLE to say the least. Is this an employee deliberately trying to infect others with the corona-virus? Is this just poor management and quality control at store level? Is this just Popeyes way of doing business? Is this the best Popeyes has to offer when it comes to development and staffing? People do still care in this world and there are at least minimum standards that should matter. So lets recap shall we. Waited in drive through and not a word from employee while cars backed up Waited over thirty minutes for order Employees not wearing protective gear such as gloves, mask, hair nets etc. No attempt at safe distancing or virus spread containment Forgot part of food order sitting cold, back on counter.. Wasted $35 on dinner that was not edible to pubic/hairs. Female manager complaining about everything work related including online classes while customers are ignored And the kickerwhat appears to be PUBIC Hairs spread from head to toe inside our tenders box, on food and napkins. New motto.Welcome to Popeyes where you get more than you bargained for. Stop on by where you will be ignored, made to wait, possibly contract a virus, receive free hairs and meet negative people that only care about themselves. You never know what youll get except your guaranteed it will not be fresh, clean or pleasant. I appreciate the opportunity to share our truth and experience about your Ulmerton location. This is not something that just started there recently and its obvious to anyone with common sense that there are many issues within the organization. This starts from the top down as the employees are merely a representation of what management portrays.
User's recommendation: avoid Popeye's.