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ComplaintComplain

I ordered 2 chicken sandwiches and ask for them freshly made. The server didn't service them hot so was going to ask for them to be made fresh but the server had such a bad attitude. Just ask for my money back
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ID
#1947163 Review #1947163 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Product
Popeyes Louisiana Kitchen Chicken Sandwich

Kept giving them my data on card; saying contact your bsnk

Have info on my credit card. It was verified. Then they said call my bank, in which was done. Bank confirmed that my info was correct. I definitely had monies in. Navy Federal.
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ID
#1944398 Review #1944398 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • Difficult with online order
  • To leave
Cons
  • Inaccurate

I have experience i two bad episodes from the Popeye's Chicken on 9th Ave N. Bessemer

Hey I have gotten two bad deals from the Popeye's Chicken the Bessemer store

User's recommendation: None what's so ever.

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ID
#1944217 Review #1944217 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Unclean covid-19

I Went to popeyes on St College in Anahiem, Ca. A employee came from the back withourt a face mask. The problem was he jept wiping his nose with his hand. Through the window he picked up food items off a cart. I informed the team. The jyst krpt working. I decided to go home and eat. I will post this information to every person for their safety. Do Not Eat At Popeyes!
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ID
#1943117 Review #1943117 is a subjective opinion of poster.
Location
Anaheim, California
Pros
  • Get sick
Cons
  • Die
Preferred solution
practice CORVID-19 SAFETY

Damaged table from box

This is becoming absurd. Got a call back from a manager who was nice but did ask "what do you want us to do about it?" Then told be the gm would call, never got a call and I even called and left a message. They were also not happy that I have called customer service so many times because it looks bad on their store. Very unhappy

User's recommendation: Fodd is good customer service sucks.

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ID
#1942668 Review #1942668 is a subjective opinion of poster.
Location
Longmont, Colorado

Complaint about employee

This location never answers phone been calling to see if they deliver hours of operation , if dining is open I never get a answer so I went on 3-21 dining was closed so had to go through the drive thru I was on bus so had to walk through drive thru the cashier at window was very rude I the got wrong order &;;;;;;;;;;; very messy as if on purpose tried to call back but again no answer did not realize wrong order till on bus so could not return same day this is the location in San Antonio ,Tx popeyes #2084 on 2107 culebra rd ,SA Tx 78228 ph# 736w- 2055
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ID
#1942478 Review #1942478 is a subjective opinion of poster.
Location
Austin, Texas

Problem ordering

NEVER RECIEVED A CALLED BACK LETTER OR ANY ACKNOWLEDGEMENT OF COMPLAINT AND I AM A FRONT LINE WORKER WHO BROUGHT DINNER FOR FOLLOW WORKER POOR SERVICE
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ID
#1942237 Review #1942237 is a subjective opinion of poster.
Location
Bel Air, Maryland

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New Reviewer

Customer service incident

I guess resolving the issue means calling, telling you they spoke to everyone, saw nothing, and they are sorry. Pretty much called a liar and told that it is resolved. I want the girls who did it to apologize... Also, why were they even on their phones when they should have been working. Months to still be called a liar and the resolution is to say sorry but I told you sorry before....I guess they are sorry, not sorry.

User's recommendation: avoid Deerfield Beach Florida location.

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ID
#1941824 Review #1941824 is a subjective opinion of poster.
Location
Deerfield Beach, Florida
Preferred solution
Let the company propose a solution
New Reviewer

Customer service incident

The store employees made fun of me wearing a mask a few months back, before the pandemic. I called and I complained regarding how I was treated at the Deerfield Beach location (although the pompano one is better). They laughed at me and took pictures. FYI I was wearing it because I had a liver transplant and was not wanting to get sick and was finally able to eat solids and wanted Popeyes Chicken. No one ever resolved this issue with me? I don't think anyone would find it funny now and I did not find it funny then. Just following up.

User's recommendation: I love Popeye's, I think I'll be trying the spicy chicken sandwich from chik fil a instead.

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ID
#1941616 Review #1941616 is a subjective opinion of poster.
Location
Deerfield Beach, Florida
Preferred solution
Let the company propose a solution

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New Reviewer

Bad customer practices I would give 0 stars if I could

Was given a gift card for my birthday! When I tried to use. They said they don't take gift cards! Company sell them to the public but you cannot use them! Another rip the public off! Was told oh well I was to do my homework calling different store and see if they took it if not Oh well! Not a good way to do business ripping the public off! 1st experience with them not a good one!

User's recommendation: I wouldn't do business with a company like this that rips the public off.

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ID
#1940972 Review #1940972 is a subjective opinion of poster.
Location
Phoenix, Arizona

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New Reviewer

Rude service and did not return my credit card

I went to the Popeyes on E Capitol Dr in Milwaukee on Monday 05/18/20. The entire experience was terrible, the drive thru service was extremely rude. I asked for 2 separate orders in separate bags and I would pay for both, they refused. They said I could have an extra bag and separate the orders myself. At the cashier window they said only exact cash, no change, or credit card, I gave a credit card. No inquiry as to how we wanted our chicken. I waited 7 minutes for the order which was put through the secure window and the attendant left, no extra bag. They would not respond to the intercom. I left. Several minutes later I discovered that they had not returned my credit card. I called, no answer. I returned to the restaurant and asked for the GM. Twenty minutes later he offered no apology for the rude service and could not find the credit card. I called Popeyes Corp and complained and was promised a return call from a Corporate officer and the franchise owner. No return calls.

User's recommendation: Always avoid Popeyes.

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ID
#1938608 Review #1938608 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Rude customer service people
Preferred solution
Let the company propose a solution

Food / health issues

Employees were not wearing masking, an employee was preparing chicken sandwiches, sneezed, mouth not covered, did not change gloves after sneeze, and continue to make chicken sandwiches.

User's recommendation: To contact corp office if unhealthy/unsanitized guidelines are not practice.

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ID
#1938596 Review #1938596 is a subjective opinion of poster.
Location
Killeen, Texas
Service
Popeyes Louisiana Kitchen Sanitary Conditions

Tired of bad service

My wife and I love the chicken and red beans and rice. It seems the only way we can get what we order is to eat in the store. Just about all the time we get our food to go it is wrong. I can't believe Popeye's does not train their employees the difference in the pieces of chicken. I won't quit buying food there, but I'm very disappointed with Popeye's service but love the food.

User's recommendation: Always check your drive thru or take out order!

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ID
#1938466 Review #1938466 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Chicken

Poor management

when you call customer service you get someone from Nigeria on the phone. That's the corporate # you see on the Internet. Total waste of time.
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ID
#1937935 Review #1937935 is a subjective opinion of poster.
Location
Wichita, Kansas

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New Reviewer

Chicken was cold and Very bad service

I TOLD THE LADY THAT ANSWERD MY CALL. don't eat there.
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ID
#1936182 Review #1936182 is a subjective opinion of poster.
Location
Walker, Louisiana
Service
Popeyes Louisiana Kitchen 20-Dollar Meal Deal
Pros
  • Quick service at drive thru
Cons
  • Bad service n very rude employees
Loss
$20
Preferred solution
Let the company propose a solution
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