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Verified Reviewer
New Reviewer

I have a major complaint

Waited ONE WHOLE HOUR in the drive through and once I got my order, fries were cold and soda undrinkable! Called customer service, and she didn't seem any more concerned than the disrespectful staff that worked in the store, who I am sure is so overworked. However, with the volume of customers, they should be WELL PREPARED for the customers, and they are not! Worst experience of my fast food history!!!!!

User's recommendation: DO NOT GO TO POPEYES!!!

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ID
#1922200 Review #1922200 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Pros
  • Good chicken
Cons
  • Manager on that night
  • Customer respect
  • No chicken
Loss
$19
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Card charged twice

Spoke with manager with an obvious attitude on May 12, 2020. Talked as if I was bothering her.
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ID
#1921136 Review #1921136 is a subjective opinion of poster.
Loss
$9
Preferred solution
Full refund

I still never received a phone call back about the incident that I had at your store

I need a call back immediately one of your employees because they messed up an order got frustrated because I I still never received a phone call back about the incident that I had at your storewanted my money back and threw a drink on me
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ID
#1920752 Review #1920752 is a subjective opinion of poster.
Location
Brooklyn, New York

Complaint ignored

No has contacted me Sarcastic Very disappointed

User's recommendation: NEVER GO TE POPEYES ON LEE TERVINO @ El Paso te 79936.

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ID
#1920215 Review #1920215 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer

Complaint

Wow you guys really make it hard to do anything. So not only was my service at the restaurant horrific at best but now my customer service complaint department is just as bad.

User's recommendation: Close.

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ID
#1918987 Review #1918987 is a subjective opinion of poster.
Location
Spring Hill, Florida
Pros
  • Food tastes good is the only pro
Cons
  • Too many to list
Preferred solution
Let the company propose a solution

Terrible service

At 11:00 exactly, I pulled to the drive through. The worker said there will be a ten-minute wait. I said you just opened. However, I was starving. I ordered a chicken sandwich with fries. I pulled to the window and paid. The cashier told me to pull to the parking lot away from the window. I replied no thanks I'll wait here'; there is no-one behind me in line. She insisted I move and became rude. The worker went on to say I was messing up their time. I said just give me my food. The cancelled my order and refunded my money because I wouldn't move to stop there clock from running. I was their first customer of the day. I told them I didn't want the money but the food. They threatened to call the police. I replied go ahead. However, I just took my money and went Chick-fil-Aa. The store on 29th & Capitol May 9th 2020. The managers need to be fired. SorrySad

User's recommendation: Go to the Popeye's on Mayfair & Burleigh.

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1 comment
#1864295

Wow- is it at all conceivable that others could have been served while you decided to block every car behind you...selfish much?

ID
#1918442 Review #1918442 is a subjective opinion of poster.
Location
Peoria, Illinois

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Verified Reviewer
New Reviewer

What about the masks?

I had several issues with this Visit, but the biggest one is that their employees are sitting in the lobby area, no masks, eating, playing on the phone and just there. AGAIN, without masks. The County of San Diego stated that all people need to wear masks, not if you are an employee and you are eating or on a lunch break, feel free infect everyone. Just do it and shut up! Store # 13242, San Diego CA

User's recommendation: Boycott this store until they fix it.

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ID
#1917932 Review #1917932 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Restaurant Facility
Preferred solution
Let the company propose a solution
New Reviewer

Horrible service and I am ***

paid in advance came to pick up order they have the doors locked refuse to open to give me my order I had to wait for an hour in line why do I *** online if I have to wait in line with everybody else scary bad customer service and the window customer

User's recommendation: if you are going to have pick up services make sure you have it. Why should I pay my money in advance just to wait in line for over an hour.

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ID
#1917269 Review #1917269 is a subjective opinion of poster.
Preferred solution
manager refuse to talk to me need new employees

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Verified Reviewer
New Reviewer

Refund

Popeyes Louisiana Kitchen - Refund
Popeyes Louisiana Kitchen - Refund
I made an online pick up order and it didn't show up in the system even though I paid already. Refund
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ID
#1916637 Review #1916637 is a subjective opinion of poster.
Location
San Diego, California
Cons
  • Food not on system
Loss
$47
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Chicken dry and i payed for 14pc got 10 pc no one answeren store called 30times

Ordered 14pc mixed spicy got pc order two chk sandwices and lets just say all my chicken even sandwiches was dried out

User's recommendation: Check all your stuff.

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ID
#1916241 Review #1916241 is a subjective opinion of poster.
Location
Waterford Township, Michigan
Product
Popeyes Louisiana Kitchen Chicken Sandwich
Cons
  • Order issue
Loss
$49
Preferred solution
Full refund
New Reviewer

Okay whatever doesn't matter I'm not going to receive any compensation for being kicked off The Uber app thanks for your company stay close its doors during my delivery run

Yes when your Popeye stores closed while taking and deliveries from Uber eats and then I got kicked off of Uber eats no I can't make no money because of your place

User's recommendation: I'm not picking it up I'm not getting it you're on your own.

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ID
#1915940 Review #1915940 is a subjective opinion of poster.
Location
Orchard Park, New York

Popeyes app

Placed order 1:55 pm est on 5-9-2**** I purchased Family Fest for the family. Card was charged $44.76 rep on the phone is some what helpful. I just don't understand why the cant reboot the app remotely. I have been placed on hold. The phone call was a waste of timeno. If your gonna order! Order for the other application because this one has a bug.
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ID
#1915877 Review #1915877 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Injury

Popeyes Louisiana Kitchen - Injury
Last night around 11pm, I went to get food from Popeye's in Arlington Texas located on Cooper and Green Oaks. I ordered 2 chicken wraps, a side of green beans. I got my food through the drive thru window around 11:30/11:40pm. After I got home I began to eat my green beans and after the 3rd bite I began to choke on something. I started coughing profusely and tried to give myself the heimlich maneuver. My friend began to pat me on the back. And I bent over and started vomiting. It felt like a near death experience. Im so glad that I got this dried piece of something? Out of my throat. I am going to attach pictures of the item that was lodged in my throat last night after eating Popeye's Green Beans.
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ID
#1915790 Review #1915790 is a subjective opinion of poster.
Location
Arlington, Texas

Didn’t get my W2

I called for my w2 form and i didnt received it after mutiple calls.
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ID
#1915626 Review #1915626 is a subjective opinion of poster.
Location
Shelton, Connecticut

Complaint on store

Popeyes in tupelo ms is very rude mgr came outside and she cut the line off at a blue car ok you can't do that you have to serve everyone in line
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1 comment
#1860682

Nobody has to serve anybody. They can cut it off whenever they so deem desirable or necessary.

They can send the person at the window away. They can fire the help. They can lock the doors and turn out the lights.

They can call the police to clear the lot. Don't try to say what people "can't do".

ID
#1914903 Review #1914903 is a subjective opinion of poster.
Location
Memphis, Tennessee
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