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Verified Reviewer
New Reviewer

Complaint

Everyday for past few years the McComb MS store had been the slowest. Just took 51 minutes to get a cold chicken sandwich. They have been known by the community for years for this, but its getting worse. Because we love your chicken this store probably does well. But I know so many people that give up and get out of the line. Youre loosing money in McComb MS . Please send someone down here to evaluate the problem. Love that chicken, but HATE to service and the poor reputation of this store.
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ID
#1845840 Review #1845840 is a subjective opinion of poster.
Cons
  • Same
Preferred solution
Let the company propose a solution

Food product and no noe answer the phone

People do not listen, the small chicken stripes the size of my thumb, and they do not answer the phone. They still haven't returned my phone call yet.

User's recommendation: You don’t want to know.

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ID
#1844645 Review #1844645 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

No Food delivery nor Reimbursement

On 3/20/20 I ordered from Popeyes but never received the order. I called customer service they took the complaint but could not tell me when I will receive my reimbursement. I called back on 3/25/20 they advised me that they have the complaint but they still aren't able to tell me when I will be receiving my reimbursement. Why should it take a week?

User's recommendation: Don't use the app.

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ID
#1841043 Review #1841043 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Service and food
Loss
$25
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Problems with my order

Last night (Marc 24), I placed a on line order. I was given my pick up number for Popeyes Drive thru and when we arrived the lights were all off as if the place was closed. We pulled up to the speaker where they usually take the orders and nobody answered, so we proceeded to the drive up window where we saw 3 employees sitting there doing absolutely nothing. My husband tapped on the window and one of the girls came to the window and asked if she could help us. We told her we place an order on line and she looked totally confused. She went to the man that was there and once again we were asked if he could help us. After repeating what about our order he turns around and they start making our order, but go make the night even more frustrating we get home and the fries were absolutely disgusting! We go to this Popeyes a lot, and never had any problems, and I feel I should be compensated for the bad service and food!

User's recommendation: Never go to this location!

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ID
#1838287 Review #1838287 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Pros
  • Good product at times
Cons
  • Management response is disappointing
Loss
$30
Preferred solution
Full refund

Very poor chicken sandwiches

Customer service seemed to care.

User's recommendation: avoid Wrightsboro road Popeyes.

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ID
#1832142 Review #1832142 is a subjective opinion of poster.
Location
Augusta, Georgia
Product
Popeyes Louisiana Kitchen Chicken Sandwich
New Reviewer

Refusing to make more chicken and the store was closing way earlier and making excuses and I order there all the time

Roanoke Texas Popeye's Chicken on 377 Highway at 9 p.m. refuse to make more chicken and they don't close till 10 p.m. and make it up lies so they didn't have to make the chicken I order from there all the time and it was only 3- 9 Piece chicken meals

User's recommendation: Yes New Management and if they're closing the store early their paychecks and timesheets should reflect that.

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ID
#1830564 Review #1830564 is a subjective opinion of poster.
Location
Justin-Roanoke, Texas
Service
Popeyes Louisiana Kitchen Customer Care
Pros
  • Food is good
Cons
  • Incompetent workers
Preferred solution
Do not start closing the store at 30 minutes before closing I spend a lot of money at Popeye's
New Reviewer

Rude managers

The order didn't go through and the young lady at drive thru said just go through when at the window they couldn't find my order evidently I didn't complete order and instead of christ the manager honoring my order he made me park and go inside. Upon going inside I asked Britney the cashier for his name. Instead of apologizing he was rude and said mistakes happen. I felt Britney was more empathetic than he was, I wasn't trying to go inside with what is going on....when he saw me on the phone he apologized to my husband. Is it because I'm not white I spent well over 50 dollars there today and that type of rudeness and disrespect is not tolerated anywhere. I work at the hospital and I would never treat my patients like that...

User's recommendation: Don't go here drive to the hood you are treated like a person here.

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ID
#1830131 Review #1830131 is a subjective opinion of poster.
Location
Miramar-Pembroke Pines, Florida
Service
Popeyes Louisiana Kitchen Manager
Preferred solution
Apology

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New Reviewer

Incorrect order and poor service

I went to the Popeye's store # 5797 (1**** s kedize Hazel Crest Illinois) I ordered three $5 boxes I was watching the young lady make my food I can see she was waiting on something, but she already had my food in the boxes she closed the boxes and just left my food...
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ID
#1827615 Review #1827615 is a subjective opinion of poster.
Location
Bremen, Illinois
Service
Popeyes Louisiana Kitchen Customer Care
Preferred solution
Full refund

Customer service incident

I visited one of your popeye's locations a week ago. The drive-through forgot to return my debit card to me I called them later that evening and spoke what the manager he said he had been there all day and nobody had turned in a debit card I going to your store almost a week later and that a curiosity I asked anybody turn in a card and they said yes After I had to cancel my debit card and inconvenience myself
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ID
#1821467 Review #1821467 is a subjective opinion of poster.
Location
Geneva, Illinois
Service
Popeyes Louisiana Kitchen Manager

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Verified Reviewer
New Reviewer

Not opening on time

I drove about a half a hour and they wasn't open no manager no nothing didn't know what time they was going to open and for my troubles they gave me a 5 dollar coupon. Wow 5 dollars what's that going to get
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1 comment
#1836752

Daylight Savings Time Baby!

ID
#1817245 Review #1817245 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Product
Popeyes Louisiana Kitchen Facility

My order was messed up

I called to make a complaint about my order that it wasn't what I asked for because when I got home I realized my order was wrong in the manager toya told me in order to fix my order I must bring in the order I received I refused to pay someone to take me back to popeyes to do it
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ID
#1817111 Review #1817111 is a subjective opinion of poster.
Location
Sour Lake, Texas
Service
Popeyes Louisiana Kitchen Manager
New Reviewer

Don't eat at the popeyes in Edgewood, Md

Popeyes Louisiana Kitchen - Don't eat at the popeyes in Edgewood, Md
I ordered Door dash from your Popeyes in Edgwood, Maryland location and the chicken sandwiches where not fully cooked. The center of the sandwich was gooey. This is the second time I've order from there and this has happened last time my 3PC chicken meal was pink on the inside. I don't want anything in return I just wanted to bring it to your attention as well as I will never reccomend this establishment to anyone
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ID
#1802263 Review #1802263 is a subjective opinion of poster.
Location
District 1 Abingdon, Maryland
Product
Popeyes Louisiana Kitchen Sandwich
Cons
  • Food is horrible
Loss
$32
Preferred solution
Just want u to be aware of the quality of food coming out of your restaurant. People could get sick.

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Verified Reviewer
New Reviewer

Chicken wings to small

Chicken Wings not worth the money l paid for
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1 comment
#1828461

The service was good but wings wernt worth 1.99 each need bigger wings

ID
#1797335 Review #1797335 is a subjective opinion of poster.
Location
Wichita, Kansas
Product
Popeyes Louisiana Kitchen Chicken
New Reviewer

Checking your food before you leave

The food was not properly prepared, it was lukewarm at best, then the shrimp was not cooked all the way.
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1 comment
#1827534

aLSO, POOPEYE'S SAYS THAT ALL OF their SHRIMP IS IMPORTED FROM OTHER COUNTRIES. IF THEY REALLY WERE A LOUISIANA KITCHEN PLACE, WHY WOULDN'T THEY SAIL SHRIMP THAT WAS FROM LOUISIANA OR AT LEAST FROM TEXAS OR MISSISSIPPI OR ALABAMA OR FLORIDA.

WHO THE FREAKIN FLOCK WANTS TO EAT SOME SHRIMP GROWN SOMEWHERE LIKE CHINA?????????? at the prices that poopeye's charges for their shrimp, you would think that at least they could be shrimp that was caught in Louisiana.

ID
#1796162 Review #1796162 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Pros
  • Great biscuits and red beans and rice
Cons
  • Over 20 minutes waiting on food
Loss
$7
Preferred solution
Deliver product or service ordered

About not receiving my order

The help wasn't wearing hair nets or gloves that was serving the customers. . This has happened 2 days in a row. I will go back next week to see if things have changed. I don't want nobody serving me with hair all the way down to their buttocks and hair swaying from side to side
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ID
#1793221 Review #1793221 is a subjective opinion of poster.
Location
West Des Moines, Iowa
Service
Popeyes Louisiana Kitchen Customer Care
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