Lisa W Tmg

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Verified Reviewer
| map-marker Manitowoc, Wisconsin

Popeyes in Manitowoc drive through are copying people credit card numbers

I went to Popeyes drive-through in Manitowoc the customer service lady at the window copy my credit card number and tried to purchase online items the fraud prevention had contacted me to let me know this was going on
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Preferred solution: Apology

User's recommendation: Don’t go through the drive-through and give your credit card to anyone

Nyela Isv

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Verified Reviewer
| map-marker Whitby, Ontario

Unable to order from

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I have given up on Uber Eats and switch to Skip the Dishies. Because I'm unable to order from Popeyes. This is my primary restaurant I eat from. Also I'm tired of jumping through hoops with all the suggestions you have give my with no luck. Feed-up with Uber
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Denise B Nrg
map-marker New York, New York

Issues with the app and store

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How can you offer items and specials on your website and you get to the store and they do not have that anymore!!! or how can you have delivery only specials but don't deliver to everyone!!! Did not get to purchase because store does not sell 10 PC chicken anymore but is still offering it on your app!!!
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Loss:
$22

Preferred solution: I want a solution!! And I want to be reimbursed for the time I drove all the way to your store to just be told that they don't sell 10 PC chicken anymore.

Anonymous
map-marker Mcallen, Texas

Pissed

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This store is in a good location, but the workers there are real rude and will cuss you out in a min. I advise people not to stop there
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User's recommendation: Don't stop

Gigi B Spw
map-marker Charlotte, North Carolina

Wrong an horrible service

I order a 4 hold wing combo mild I received 2.1 wings an a Spicy leg There is a reason why you ask for mild cause you want mild or you dont agree with the spicy chicken an you didnt ask for it.Employee cant not just give you what they want it not right it my money an I paid for the 4 wing combo fries an sweet tea I would like a refund an I ask that you look into employees an manger at this site wilkson blv Charlotte Nc 282808!
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Loss:
$14
Pros:
  • Easy to find
Cons:
  • 30 min wait
  • Rude employees and managers

Preferred solution: Full refund

User's recommendation: Hold employees accountable for treating paying customers this way.

1 comment
Guest

As Mick Jagger would sing: "You can't always get what you want!"

Charleen P Xii

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Verified Reviewer
| map-marker Baltimore, Maryland

Bad service period nasty mouth cashier

I ordered xtra gravy cashier game me a hard time All I wanted to do was pay cashier was rude would not charge or give me the gravy I asked for the manager he came put his hand up as to say quiet and take the gravy Im confused this is her job to make sales ring the order up like I said it I said Im a manager at a fast food restaurant she said your not my manager continued to do everything but get the gravy her mouth was file
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Preferred solution: Nothing

User's recommendation: Drive thru ordertaker messy

Jeffrey D Vjo
map-marker Springfield, Illinois

Terrible service

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Terrible!! Every time Ive gone there you wait for 39 minutes when there is only 3-4 cars ahead of you only to find out they are out of everything! Employees are always outside talking with other people parked in the lot
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t go there

Michael S Kfc

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Verified Reviewer
| map-marker Phoenix, Arizona

People saying I use y'all account

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They tried to tell me that they Didn't have any food And if that's the case why are you guys in business? This supposed a fast food business
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Cons:
  • No food
  • Customer service was awful
  • Rudeness of staff

Preferred solution: Let the company propose a solution

User's recommendation: Do not ever go here The employees are rude Don't want to work and try to tell me that they don't have any food And this is a fast food business

Barry Billingsley B
map-marker Providence, Rhode Island

The GM manager Popeyes in Monroeville Emelyo

Emelyo I was in drive-through and Monroeville Pittsburgh PA Pennsylvania he was makings assistant manager cry by talking to her yelling in her car names taking her cell phone telling her that he wants to see who is on the phone shes talking to first of all no manager should be allowed to be dating and employee if a employee works there should be no personal dating game going on and I always have a heart cry every day I feel bad for the young lady that desk store need to be closed down immediately and she had to get new and management teams working at store thank you. And I heard a young lady said that Emelyo was always accusing this old man of stealing stuff from his store which Im personally another gentleman I grew up with a gentleman hes not a thief at all or the man so call me or should be fired immediately

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Leticia R Fbt
map-marker Lufkin, Texas

Upset

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It was 931 went through a drive-through and they did not have any chicken ready they only had one breast one red beans and two biscuits available what is this the getting paid to close to 11 PM I really had a night craving wanted some chicken legs and this is not the first time it happens in Lufkin Texas by 1030 10:20 PM they dont want to prep anything they just see them walking around not doing anything but cleaning getting ready to go home why would they just not close at 10 PM
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Pros:
  • I love the chicken

Preferred solution: Tell employees to have food cook and not say say sorry we’re out

User's recommendation: by 1030 10:20 PM they don’t want to prep anything they just see them walking around not doing anything but cleaning getting ready to go home why would they just not close at 10 PM

Concha Oao

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Verified Reviewer
| map-marker Fayetteville, Georgia

Bad service

I was in the drive thru line for 30 minutes just to order food if I wanted to wait on my food I would have dined in
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Cindy H Rxl

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Verified Reviewer
| map-marker Fayetteville, Arkansas

Popeyes restaurant Never has chicken

The restaurant I am talking about is in Tontitown Arkansas. We have been three times now and they have no chicken no help will not fix you anything dont care if you stay or go. They might as well close it down.
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Loss:
$30

Preferred solution: I would like the restaurant to service people and have chicken. And also treat customers courteously.

User's recommendation: Don’t go to this one in Arkansas

Anonymous
map-marker Minneapolis, Minnesota

Never has anything

Lived in Manhattan for 3 years this is by far the worse Popeye's in America, very sad, disappointing, everything broken always out of what you need, 4 ft tall weeds, no management no care, order at the window, place has been destroyed, anyone involved with this should be embarrassed, Best to just close the store???
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Mrs J Fmn

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Verified Buyer
| map-marker Philadelphia, Pennsylvania

Unsatisfactory customer service

Popeyes Louisiana Kitchen - Unsatisfactory customer service
Original review Apr 25, 2022

I frequent Popeyes at least 3/4 times a week. Cashier unprofessional, nasty, and disrespectful After asking for special sauce, I was told I could not have any because I didnt buy tender, I said Ms I just spent $34.00 and I cant get 2 sauces and she said no Im not going to loose my job for you, she still never said I had to pay for them so I said

thats fine but when I said ok just give me hot sauce the employee threw the item and after looking in the bag it was grape jelly and honey no hot sauce, when asked to speak with.

a Manager so that I could make my complaint about my service received by the employee I was told no manager on duty and the rest of the young females became ignorant! So I think its best for my family to go else where because this seems to be a pattern for Popeyes employees Ive witnessed employees fight among themselves and customers are not being served.

I as well as other customer just left and went else where!! Its always the same type of staff in all your entities at least 90%

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Preferred solution: Let the company propose a solution

User's recommendation: Find somewhere else to eat chicken, someone is going to get seriously hurt in one of your entities!!!!

2 comments
Guest

You get more flies with honey than with vinegar.

Anonymous

I know you are a child, but just because you did not get your way does not mean the cashier was nasty. Why should she lose her job because you are greedy.

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Anonymous
map-marker Wilson, North Carolina

Bad attitude ghetto loud music arguing and management is mean and loud

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Heard them cussing and yelling. Very poor service. Management always outside or at lobby tables eating
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Loss:
$10

Preferred solution: Apology

User's recommendation: Don’t go

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