Last night i was at your restaurant located at 11850 Elam Rd. Balch Springs, Tx 75180.
I placed an order for 3 of the Sunday specials. I waited 40 minutes inside the lobby for my order. The employees was mixing up everyone's order. I had to ask several times about my order.
I later discovered that my order had been sitting out boxed up for quite some time. Meanwhile fresh chicken was being brought out. I asked the guy who took my order to allow me to have the fresh chicken since I had waited so long. His reply was that I had waited just like everyone else and he refused to give me the fresh chicken.
I then asked for his name to report his rude behavior and he also refused to give me his name. I was able to get a picture of him. Something definitely need to be done.
The manager on duty took the situation very light. I have include the employee's picture since he refused to give me his name.
Review about: Popeyes Louisiana Kitchen Customer Care.
Reason of review: Poor customer service.