Last night i was at your restaurant located at 11850 Elam Rd.Balch Springs, Tx 75180.
I placed an order for 3 of the Sunday specials. I waited 40 minutes inside the lobby for my order. The employees was mixing up everyone's order. I had to ask several times about my order.
I later discovered that my order had been sitting out boxed up for quite some time. Meanwhile fresh chicken was being brought out. I asked the guy who took my order to allow me to have the fresh chicken since I had waited so long. His reply was that I had waited just like everyone else and he refused to give me the fresh chicken.
I then asked for his name to report his rude behavior and he also refused to give me his name. I was able to get a picture of him. Something definitely need to be done.
The manager on duty took the situation very light.I have include the employee's picture since he refused to give me his name.
Review about: Popeyes Louisiana Kitchen Customer Care.
Reason of review: Poor customer service.