I went to popeyes in laurel with my five year old son to grab dinner and eat inside around 10:15. I urgently had to use the bathroom and so did my son Ramesh.
I proceeded to the bathroom and noticed the door ajar. It was being cleaned by Shaila. I was stopped from entering because she said she was cleaning the bathroom. I was shocked because normally they will step aside for you to use it.
I went to use the mens bathroom because its a single stall and was stopped again stating u can't use it because its for men. I told her my son is a male so I went in. I was going to let my son use it first and then have him wait outside while I used it but I could no longer hold it so i dropped my scarf, purse and coat on the floor because there
Was nothing to hand my items on. I had to tell my son move because I was urinating on myself and I had to bend over and use the bathroom in front of him.
My son hasn't seen me on the toilet since he was 2 so he was shocked and humiliated also.
Then I reported it to the manager Jaya and another employee. So me and my son ate in my car because I had soiled myself.
Product or Service Mentioned: Popeyes Louisiana Kitchen Customer Care.
Reason of review: Poor customer service.