Skip to content
  • Login
Popeyes Louisiana Kitchen

Popeyes Louisiana Kitchen
Reviews and Complaints

www.popeyes.com
What is your customer experience with Popeyes Louisiana Kitchen?
Show reviews that mention
order food service popeyes chicken store manager customer customer service location
Filter review
Sort by
Sherry O Rts

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lexington, Nebraska

*** service and not getting what I ordered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

I ordered two chicken sandwiches, one spicy one, two large fries, and they usually come in a big box, and two mango lemonades. When I got my food, the girl handed me the lemonades first and one of the lids fell off.

Half of the lemonade spilled into my lap. I made her refill it, and I cleaned myself up. When I got my food, I noticed there were not two large fries. I asked, 'Where is the rest of the food?' They responded, 'You got what you ordered.' I replied, 'No, I did not.

I ordered two large fries.' She looked back at the order and said, 'Well, I put in a small fry and a large fry.' I retorted, 'That's not what you read back to me. I ordered two chicken sandwiches, one spicy, two large fries, and two mango lemonades. That's what you read back to me. So, I am supposed to take whatever you put in and pay for it, even when it's your mix-up.

Why should I have to pay for a large fry again when I ordered it right the first time? I am not paying for a large fry. If you didn't enter it correctly, you knew I ordered large fries and you still entered the wrong information. Are you telling me I have to come in there and enter my own order?' They continued to argue for 30 minutes, so all of my food was cold.

They ended up threatening to call the police. I called the authorities to see if I was in the wrong. They told me: it's not a public matter, I had to deal with the corporate. I had them call the manager and was supposed to call back this morning, but I couldn't get a hold of her.

Instead, they gave me a small portion of fries and said, 'Here are your large fries, now get out of our driveway, or else I will call the cops.' I said that's terrible service and was not leaving until I get a full large fry. Then I noticed that they had called the police, and three sheriffs showed up. I don't know what they told the police, but that is pretty alarming. I didn't get my money back.

They offered to give me my money back, but we paid with a credit card, and I wasn't going to return the food to have them serve it to someone else. Despite them saying the refund would go back on the credit card, considering I live 100 miles away from the store and had a terrible experience, I will probably never return to that store again.

View full review

User's recommendation: My recommendation is to go to a different location and not ever go to the store again because they have poor manager service poor employee service, and do not know how to treat their customers and they cannot take an order right to begin with

1 comment
Zoee Vzd

Okay

Debbie S Wrx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Appleton, Wisconsin

Bad app and a disrespectful manager

Popeyes Louisiana Kitchen - Bad app and a disrespectful manager

On the app, it said you could order all dark meat. When we got home, we found a mix of chicken pieces.

I called the store,11125, and was told to come in they would fix it. The manager told me that they don't do that. I told her that it was false advertising. She told me that they were trying to get corporate to remove this option.

She also said she has had people like me complain to her about other things and she was tired of it. She than walked away from me. Her remark made me feel like she was racist. I'm white and she black.

So I feel nothing was going to be done about the issue. I have never complained to a corporate from any company until now.

View full review

User's recommendation: I wouldn't recommend going to this restraunt.

Ike D Udo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Myrtle Beach, South Carolina

False advertisement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - False advertisement

Not going to keep going through this. I sent the email attached with my picture showing that they are advertising it in the window at the location on 501 and Seaboard Street, Myrtle Beach, South Carolina.

View full review

User's recommendation: Call before you go to make sure they have what they're advertising on a national scale

Maria B Zkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Uncooked food

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Uncooked food
Updated by user Apr 28, 2025

Company fixed the issue and I have been provided with full refund.

Original review Apr 28, 2025

I think they need a new manager and better cooks and workers..The restaurant needs to be cleaned theres a very long wait time on your order especially if u in the drive through they take your money and you are pulled around to the front to keep their time down on the windowHaf the time they standing outside smoking gods knows what

View full review
Loss:
$12
Pros:
  • Food is good
Cons:
  • Just need better workers

Preferred solution: Coupon

User's recommendation: Do not go to Popeyes in five points west

jeffrey v Xzu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paramus, New Jersey

Denined active military discount again from sam manger and refusal to service afterwards

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Denined active military discount again from sam manger and...
Popeyes Louisiana Kitchen - Denined active military discount again from sam... - Image 2
Updated by user Feb 19, 2025

i have not received nothing from popeyes except advertisement tp buy their chickenhorrible customer service...again

Original review updated Feb 04, 2025
i have been at your 786 rt 17 paramus location many times and have received an active military disc with a smile however when i go in and the manager akash is there he rudely says popeyes doesn't extend any discount to veterans i explained he's the only manager that says such to me and i ordered anyway
i took a picture of the menu screen for pricing reasons and he said "did you take my picture" i laughed and said no why ...he then said i refuse to take your order you get out ..leave..i said even if your in the picture there is no expectation of privacy in public but i would delete for him ..he said again louder you delete and get i i wont serve you
this manager needs a refresher on customer service and the etiquette that goes with it your business just lost money as i wont go there again and yes will tell many of my local veteran friends about him
bit i love your chicken so i hope i here from you on this troubling manner
View full review

Preferred solution: Apology

User's recommendation: do not go there tell your friends and family the manager akash hates veterans

21 comments
Tayshaun Cgr

Telling you something that you didn't want to hear is NOT the SAME as RUDE.

Jeffrey V Tka
reply icon Replying to comment of Tayshaun Cgr

you clearly have had all cowards in your family ..so 0 military huh get a clue

Tayshaun Cgr
reply icon Replying to comment of Guest-2649620

Better be careful ot this manchild will call you rude and say you hate vets and demand an apology. He nay even ASSume you are the manager.

Tayshaun Cgr
reply icon Replying to comment of Guest-2649630

Okay.

Guest
reply icon Replying to comment of Guest-2649620

thank you for your input... i have been told that by corporate too and it was explained as a franchise that mgr can extent one if they choose to ..it would not bother me except iv received it many times from many managers before there and many other local popeyes also this person also just has a poor attitude and could have easily handled a innocent question in a more diplomatic way ..is my opinion

Guest

I looked online and under their website it says they do not offer a military discount.

Jeffrey V Tka
reply icon Replying to comment of Tayshaun Cgr

you are a terrible troll but a great ignorant fool if you had any family in the military and clearly you haven't they would be ashamed your such a loser

Tayshaun Cgr

Telling you something that you don't like is NOT the SAME as RUDE. Grow up.

You are a disgrace to all veterans. You only join to get discounts. Not because you care about your country. The manager did NOTHING wrong.

NO ONE OWES YO AN APOLOGY. People like you nake true veterans look bad. Yo are not a true veterans. You only enlisted to get discounts.

SHAME ON YOU. I doubt he hates veterans.

He hates spoiled brats like you who only joined to get discounts. He has a right to refuse service to a spoiled entitled man child.

Jeffrey V Tka
reply icon Replying to comment of Guest-2649671

i understand you completely after about 20 surgeries and being a homeless veteran myself anything helps and is a blessing ,,,the mutts ..you can tell by their names ..are just that mutts blathering ..thank god theirs business and people helping us out ..the others will never understand the losses

Guest

i a wounded disabled and other active military personal local go out of our way to businesses to support them as they support us ..i have done so in many cities states and countries and will keep doing so this issue was not just about the discount but the rude and unprofessional way the manager responded period to those ignorant trolls ..out there ...lol get a life

Jeffrey V Tka

lol tayshaun hahahh ok sissy God's gift of hope loll do people laugh when you say your name

Donzella Lda
reply icon Replying to comment of Jeffrey V Tka

Huge

Jeffrey V Tka

you dumb monkey God's gift of hope lol learn to read i am jeffrey v tka the sicko is jeffrey v xzu and jeffrey v xzu its cool we all make mistakes

Amaury Qwn
reply icon Replying to comment of Jeffrey V Tka

I find it ironic that people who can't grasp the English language call others stupid. JEFFREY IS STUPID.

No way is he a veteran. He would fail the English part of applying. Jeffrey is a disgrace to all veterans. He is insulting all veterans by pretending that ge is a vet to get discounts.

He is childish. NO is NOT the SAME as RUDE.

Amaury Qwn
reply icon Replying to comment of Jeffrey V Tka

I like how your English

Guest
reply icon Replying to comment of Jeffrey V Tka

Now his name is Doral!

Jeffrey V Tka
reply icon Replying to comment of Guest-2649789

thanks ..i couldn't believe there's people this stupid im squared away

Guest
reply icon Replying to comment of Jeffrey V Tka

It's a fake name. They have a new name everyday or every other day.

They are a long time troll at this site. They also like to impersonate other people's account names, they project their sick fantasies onto other people and they claim to see IP addresses but have been repeatedly told to post people's IP addresses and of course, they can't do it.

Jeffrey V Tka

jeffrey v xzu its cool we all make mistakes ask god and "Tayshaun" lol what a stupid name ...for forgiveness

Guest

Tayshaun, I was not the one who gave you a thumbs down, obviously if it was me, I would say so. Since you think it was me though, I have now given you a thumbs down, so you should have 2. You're welcome.

View more comments (20)
Janeil Jjg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Overcharged. Manager hung up in my ear and was very rude

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Overcharged. Manager hung up in my ear and was very rude

I got two three-piece chicken tenders with fried pickles two strawberry biscuits and two drinks. My bill was 3898.

Im sure that the way this was rung up as the reason that I was charged almost $20 each for three piece chicken strips a strawberry biscuit and a drink. I called the store. The manager was rude. I tried to explain to her that I was not mad I was just trying to get this situation fixed because I couldve went to a steakhouse for a $20 plate and she was not having it.

She hung up in my ear. I do not appreciate this and on top of it. I didnt even get ranch dressing that I had requested the fried pickles wouldnt even But half full in the container.

I need this resolved. I dont mind paying for two three-piece tenders, but not $20 each thank you.

View full review

User's recommendation: Look at your receipt before you leave and don’t expect the manager at the Popeyes store number 12099 to be nice or better yet. Don’t even go to Popeyes if you expect in any kind of reasonable prices or good service.

1 comment
Guest

This doesn't excuse her rudeness (unless you got rude first) but there isn't anything that can be done over the phone. You didn't catch it when you paid for it, so you should have either returned immediately to see about a price adjustment or just let it go. But nothing was going to happen over the phone.

Robert C Lhk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was not satisfied with the order could have been better like it usually is

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - I was not satisfied with the order could have been better...

I ordered a family box that was $20. It said in the store they charged me $22.

I ordered four mac and cheese, and then they said one regular mac for $3.99. Then, I ordered two strawberry biscuits for $2.99, which came to $28.98.

I didn't get the regular macaroni cheese, or my two strawberry biscuits, and a chicken one. All that is not great.

View full review
Loss:
$29

Preferred solution: I like to give me another order replace

Jessica A Iia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melville, New York

Legal Matter

Good afternoon sir/madam,

Please be advised that this firm represents Ms. Lakiesha Jones with respect to the injuries and damages that she sustained and continues to suffer when visiting Popeyes Louisiana Kitchen, located at 1705 Ritchie Station Ct, District Heights, MD 20743, on March 9, 2025. Accordingly, this letter is to inform you of your obligations to preserve potentially relevant documents and data in connection with the above-referenced matter.

In order to comply with your legal obligations, you must preserve all potentially relevant documents and data regardless of source, and avoid deletion, overwriting, or any other possible destruction or deletion of potentially relevant documents and data. Documents and data include not only paper copies of documents, but also e-mail, instant messages, word processing documents, spreadsheets, databases, calendars, photographs, telephone logs, audio recordings, voicemail messages, videotapes, closed circuit recordings, internet usage files, and all other electronic information maintained, created, received, and/or maintained on your electronic devices, computer systems, or with third-party vendors such as cloud providers. Sources of potentially relevant information include paper files, computer hard drives, removable media (e.g., CDs, DVDs, and thumb drives), computers, back-up drives, servers, PDAs, smartphones, cellular phones, tablets, and any other locations where paper documents or electronically stored information are maintained.

Preservation of all existing documents and data potentially relevant to the above-referenced matter must include avoiding deletion, overwriting, or any other possible alteration, destruction, or deletion of potentially relevant documents and data. In this regard, you must now suspend any routine document and data destruction or deletion policies, such as manual and auto-deletion of emails or other electronic documents or data, as well as any routine overriding of electronic data in which you may be engaged.

You should instruct all of your employees who may possibly have information relating to this matter to also preserve all potentially relevant information. It is imperative that all key personnel be provided with written notice of the preservation obligations discussed in this letter.

Failure to preserve and retain potentially relevant documents may result in adverse consequences, including legal claims for damages and monetary and evidentiary sanctions.

Please forward a copy of this letter to all persons and entities with custodial responsibility for documents at Popeyes Louisiana Kitchen and Popeyes Louisiana Kitchen, Inc., as well as any third parties or vendors acting on behalf of Popeyes Louisiana Kitchen and Popeyes Louisiana Kitchen, Inc., its agents, employees, and/or affiliates that may have such documents and evidence.

Please forward this letter to your insurance carrier so we may discuss potential resolution of this matter. Should you have any questions or require additional information, please contact me directly.

View full review
3 comments
Guest

This isn’t Popeye’s. They won’t see this and this is not how a law office contacts a potential defendant.

The only thing your post is good for is comic relief. Tell Loquesha to do better.

Guest
reply icon Replying to comment of Guest-2706333

That’s “La Ke ysha” truth be told.

Guest

LOL...If this is a "legal" firm, it is garbage. One would think that a legal firm would know that this is a third party complaint site that isn't related to ANY company.

A legit legal firm wouldn't not have jumped on the first search result that they found. To the Ke ysha who wrote this garbage, do better.

View more comments (2)
Featured
Lisa Cfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

Popeyes workers called me racist names

Popeyes Louisiana Kitchen - Popeyes workers called me racist names

Popeyes workers at 1153 main league city worst customer service ever.they need to go back to school,kindergarten to be exact..

View full review

User's recommendation: Don’t go there

Mae R Emu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Missing order
Popeyes Louisiana Kitchen - Missing order - Image 2

I never received my order, and I have no way of contacting customer support because they are not responding to the chat or phone! Plus, there's no way on the app to cancel my order! Never using this app again.

View full review
Loss:
$19
Pros:
  • Taste is great
Cons:
  • No one to answer phones wont help you in store

Preferred solution: Full refund

Cr H Ift

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Terrible service, Dirty kitchen, False advertising

Popeyes Louisiana Kitchen - Terrible service, Dirty kitchen, False advertising
Popeyes Louisiana Kitchen - Terrible service, Dirty kitchen, False advertising - Image 2
Popeyes Louisiana Kitchen - Terrible service, Dirty kitchen, False advertising - Image 3
Updated by user Apr 14, 2025

Popeyes refused to acknowledge that there was a problem. So disappointed in that company! They just ruined good food with their awful customer service (figuratively, not literally).

Updated by user Apr 14, 2025

Popeyes refused to acknowledge that there was a problem. So disappointed in that company! They just ruined good food with their awful customer service (figuratively, not literally).

Original review Mar 30, 2025
Hello. We went to the Popeyes in the Treasure Island Casino in Las Vegas on 3/29/25 around 8:30 p.m.

They were out of most things, did not have chicken for a meal, only enough sides for a small, and ran out of regular wings. We ordered a combo and were told after we paid and got the food that biscuits were not included. We asked for two biscuits, but the manager said no. We were also refused sauce.

The manager was very rude. To begin, the cashier did not know how to take our order and seemed very inebriated. It took someone else to come help take our order. After the assistant tried to help us and we agreed on an order, it was then that the manager came up and said no to what we ordered—after we paid.

By this time (it took a while to order since they were out of many items), the line was long and we were rushed off. On top of the shoddy service, the lack of food items, and false advertising, food and trash littered the floor. Choices were limited for us, or we would have gone elsewhere. We expected more from Popeyes for the $42.78 that we paid for 24 wings and two small sides.

Someone needs to know what is happening at this location and hopefully fix it.

The manager seemed to delight in saying no because he could and was not interested in hearing our concerns. We don’t want others to experience this level of dissatisfaction.
View full review
Pros:
  • Normally good food
Cons:
  • Dirty
  • Misleading

User's recommendation: Don’t come here. Go to McDonals down the street-much cleaner and nicer!

3 comments
Guest

Why didn’t you go to McDonald’s to begin with? Your choices were not limited.

They were self-imposed as an afterthought to pad your complaint. If you ordered 24 wings and two small sides, were told “$43 “ and paid it, that’s on you. Your payment signaled your acceptance of the meal’s value.

You got what you deserved. Nothing more, nothing less.

Guest
reply icon Replying to comment of Guest-2674552

No, it doesn’t make sense. For all you observed, criticized and did not like prior to your payment, you handed over $43 anyway. You even mischaracterized your situation as having limited choices as if you weren’t in a huge tourist area with unlimited choices.

Guest

Great questions. But you weren’t in our situation so don’t judge.

And I posted so others could learn from our mistake. Make sense?

View more comments (2)
Demario S Rgp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Memphis, Tennessee

Having problems getting paid

I worked at Popeyes in Columbus, MS, and I never got paid correctly. I tried talking to the GM, but she got an attitude with me.

I have all the proof. It's been almost a month now that I haven't received my correct check.

View full review
Janeil Jjg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Severely overcharged for my meal manager hung up in my ear when I called

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Severely overcharged for my meal manager hung up in my ear...

(2) 3 piece chicken strips with fried pickles two strawberry biscuits, a sweet tea and a pickle lemonade. I was charged $38.98 looking at the receipt.

I understood that it had been rang up wrong so I called the Popeyes in Indian Trail, North Carolina I was very nice.

I had to call two times because I was hung up on the first time the second time I called I tried to explain to the woman that I was not mad. I just needed the money for overcharge, She said that there was nothing that she could do and hung up on again.

View full review

User's recommendation: Don’t go to the Popeyes on Highway 74 in Indian Trail, North Carolina. Their customer service sucks.

Theophlis t

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rock Hill, South Carolina

Complaints food was cold made me sick biscuits was hard and chicken tenders was was nothing but little pieces of breaded call corporate suppose to get back in touch with me never heard nothi

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Popeyes Louisiana Kitchen - Complaints food was cold made me sick biscuits was hard and...
Popeyes Louisiana Kitchen - Complaints food was cold made me sick biscuits was... - Image 2
Popeyes Louisiana Kitchen - Complaints food was cold made me sick biscuits was... - Image 3
Popeyes Louisiana Kitchen - Complaints food was cold made me sick biscuits was... - Image 4
Updated by user Mar 21, 2025

Very unsatisfactory

Original review Mar 21, 2025
Talk the manger she told me she not giving my money back and they dont give money back if you order your food on the app so I not eating at no more Popeyes that store on 7302 midlothion turnpike store #10721 and I got sick as a dog and my friends family also got sick and bought Family meal 8pc,4 biscuits and 3 sides and a five pc chicken tender off the app when I went and put Im here every thing mess up I left my phone number 946-212-**** e-mail.Theophist@***.com I talk to the manager Mrs. Smith she told me she not going to re make the order or give me my money back being waiting on corporate office to reach back out never did Im still sick off it this on3/4/2025 it made me and my friends not want to eat at Popeyes no more
View full review
Loss:
$43
Cons:
  • Food never fresh

Preferred solution: Full refund

User's recommendation: Never eat at that Popeyes if you will get sick manager nothing for you or corporate.

1 comment
Guest

If you “talked to the manager” as you say and it was in person with the uneaten food, you deserve a refund. If you have no food left to return or just called on the phone, you are out of luck.

Benay Tkd
map-marker Woodruff, South Carolina

I need the confirmation code to receive my free 2 piece meal.

Popeyes Louisiana Kitchen - I need the confirmation code to receive my free 2 piece meal.

I visit your store number 2105 on June 10 at 4:24 PM. I took the survey and completed it and the confirmation number disappeared before I can write it down. My email address is BARBCAMP 50@***.com maybe you can send me the confirmation number I

View full review