New Reviewer

Inquiring about $10 credit I can't use

I tried to use my $10 credit that you gave me. When I placed my order with your employee on line it changed my credit card and didn't apply my $10 credit. You have to give me my $11.97 charge BACK and my $10 credit also I didn't get my 300 point the same day when I purchased a fish sandwich. HELP me PLEASE.

User's recommendation: Don't use a credit card at Popeyes.

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#3521092 Review #3521092 is a subjective opinion of poster.
Location
Oakhurst, New Jersey
Cons
  • Always a problem when i use a credit card
Loss
$12
Preferred solution
Full refund
New Reviewer

Popeyes Louisiana Kitchen - Unsatisfactory customer service
Original review updated by user Apr 25, 2022
I frequent Popeyes at least 3/4 times a week. Cashier unprofessional, nasty, and disrespectful After asking for special sauce, I was told I could not have any because I didnt buy tender, I said Ms I just spent $34.00 and I cant get 2 sauces and she said no Im not going...
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1 comment
#2173330

I know you are a child, but just because you did not get your way does not mean the cashier was nasty. Why should she lose her job because you are greedy.

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#3515465 Review #3515465 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Let the company propose a solution

5 times gone to same place horrible

It's been a week no one has reached out to discuss the issues that clearly are still happening. Read the reviews we all say the same thing. I drive by then every day on my way home. No lines no customers Humm. Yet 1/2 a block away at zaksbys line in drive thru wrapped around the building.
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#3508058 Review #3508058 is a subjective opinion of poster.
Location
Phenix City, Alabama

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Verified Reviewer New Reviewer

Return a call miss,

4.1
Had a order that was not wort buying Butterfly Shrimp was hard & small like extra small shrimp & tenders was hard mostly crust I buy from Popeyes so I know how the food is cooked but 1st time buying shrimp

User's recommendation: You might have better luck depends on time.

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#3499954 Review #3499954 is a subjective opinion of poster.
Location
Lancaster, Texas
New Reviewer

To make a complaint about a chicken dinner that I got from Merrivillle ind

The food was old and I got sick deaf Lee sick from it it took 25 minutes with three cars in line to get to the window once I got to the window she told me that she was the only one working the whole store I hesitated to except the order but I did anyways and it was unfortunate because I got awful sick this is really Im fortunate but I have been at this Popeyes before and they definitely have a problem there I dont know what else to do here I feel like getting a lawyer

User's recommendation: Don’t eat it Popeyes in Merriville.

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#3499078 Review #3499078 is a subjective opinion of poster.
Location
Redkey, Indiana
Cons
  • I was told another 11 minute wait after the 15 in drive thru
  • Lack of good customer relations
  • Overwhelmed staff
Loss
$10
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Didn't revive my order

Restaurant said no chicken available to provide me my order said I would have to call to get a refund
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#3487016 Review #3487016 is a subjective opinion of poster.
Location
Tampa, Florida

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Verified Reviewer New Reviewer

I made my order it was $66.00 and i never even got the fiof

1.0
My order was placed but i didnt receive it and still Don't have my refund what the *** $$$$$$$$!!$%%%%##%::&&**;:#!$$@$!!#:;;&\_&;/%/\\\%\***\::#!!#;&&&;:%#!:;&:!!!!#
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#3486237 Review #3486237 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
New Reviewer

Arguing and not helpful

2.1
Popeyes Louisiana Kitchen - Arguing and not helpful
Update by user Apr 13, 2022

I parked, walked in, waited, waited, waited. A full staff and no one recognized me or said hello.

No took my order, finally the manager came over and told me it was drive thru only….no signs anywhere letting customers know that fact.

Door was open, no signs, no said anything about drive thru only, rude staff. Manager told me drive thru only, got my order wrong, and punished me for her incompetence!

Original review posted by user Apr 13, 2022
Ordered 8 piece. And I was told I ordered a 3 piece. Waited because of their screw up. I dont think they spicy ready. Its was an excuse. Arguing with me about what I ordered. Unfriendly staff. After talking my money and order didnt tell me about the 10 piece offer they going for the same price. Blatant disregard for customer satisfaction. Told to pull up and wait because I ordered a 3 piece. She made the mistake.

User's recommendation: Don’t visit this Popeyes manager can’t hear and is rude.

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#3484089 Review #3484089 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Pros
  • When i left
Cons
  • Customer service and wait time
  • Order fulfillment
  • Management response is disappointing
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

My order

1.2
I ordered from store 11247 and spent a good amount of money only for them not to give me the correct order. And its been over a week now and i haven't received my full refund. Im not happy about this.
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#3484044 Review #3484044 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund
New Reviewer

Shrimp tackle box

I was in your store yesterday to order the shrimp tacklebox to find out that they do not carry it if you dont carry it why advertise it
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#3482756 Review #3482756 is a subjective opinion of poster.
Location
Spring Valley, New York
Preferred solution
Let the company propose a solution
New Reviewer

1.0
I ordered a drink and when I tasted the drink it tasted funny. One I returned home and took the lid off the drink that was supposed to be a Sprite was brown in color. I informed the manager at the location and also returned to show her and immediately she accused me of...
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#3478807 Review #3478807 is a subjective opinion of poster.
Location
Boardman, Ohio
Cons
  • Rude and antagonistic service
Loss
$4
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Can't Get Timely Assistance From IDme

1.3
I went to the Popeyes on LakeJoy in Warner Robins Ga Saturday night at 830 PM, and they had no spicy white meat. Can you believe that? I ask because it's hard for me to understand how a place that specializes in spicy chicken had no spicy white meat chicken on a Saturday night. They didn't have any cooking because I wasn't given the option to wait for some to cook. Totally unacceptable!

User's recommendation: Don't go there.

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#3476532 Review #3476532 is a subjective opinion of poster.
Location
Warner Robins, Georgia
New Reviewer

They are lazy an don’t know how to do there job correctly they need to be trained again.

Popeyes Louisiana Kitchen - They are lazy an don’t know how to do there job correctly they need to be trained again.
They dont do there job correctly.There customer service sucks it is very disappointing to even go eat there knowing that there is people that works there an dont take pride in there job

User's recommendation: I would tell them to find another restaurant to go to.

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#3476284 Review #3476284 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Popeyes not doing there job.

I need to speak with some one AS SOON AS POSSIBLE CAUSE THE PEOPLE AT POPEYES NOT DOING THERE JOB THEY ALL NEED TO B FIRED ESPECIALLY THE SO CALLED MANAGERS OR WHATEVER U CALL THEM. So unsatisfied with this particular restaurant.
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#3476276 Review #3476276 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Food cold all food was cold drink
Loss
$19
Preferred solution
Full refund
New Reviewer

Customer complaint

2.8
Popeyes Louisiana Kitchen - Customer complaint
Popeyes Louisiana Kitchen - Customer complaint
The customer service at store 4427 is horrible horrible they have no customer service skills whatsoever. The quality of the food is is not up to par. They run out of items or they leave items off causing me to make a second trip for food that has already been paid for. The wait is utterly ridiculous no matter what yime of day it's. If upu express your concerns the serves laughs while your talking. This store has horrible for years

User's recommendation: Don't waste your time or money.

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#3465915 Review #3465915 is a subjective opinion of poster.
Location
Marietta, Georgia