Unclaimed
Popeyes Louisiana Kitchen
Reviews and Complaints
240K
CLAIMED LOSSES
5K
TOTAL REVIEWS
250K
PAGE VIEWS
19
ISSUES RESOLVED
Popeyes Louisiana Kitchen Reviews
I was told someone from Popeyes would be in touch with me. I have not had any response since this email for a review. Thank you.
Would not give me a free refill after I ordered 3 combos with Mac & cheese and ate inside with 2 friends. Was told they do not give refills when they have to give drinks from behind the counter. showed the manager the web site where Popeyes give free refills. They also...
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ID
Location
Middletown, Delaware
New Reviewer
The GM manager Popeyes in Monroeville Emelyo
Emelyo I was in drive-through and Monroeville Pittsburgh PA Pennsylvania he was makings assistant manager cry by talking to her yelling in her car names taking her cell phone telling her that he wants to see who is on the phone shes talking to first of all no manager...
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ID
Location
Providence, Rhode Island
Bad attitude ghetto loud music arguing and management is mean and loud
Heard them cussing and yelling. Very poor service. Management always outside or at lobby tables eating
User's recommendation: Don’t go.
ID
Location
Wilson, North Carolina
Loss
$10
Preferred solution
Apology
New Reviewer
Bad service every time I visit Popeyes of Commerce, Ga
Every time I go to Popeyes of Commerce they either are out of items I order, say a special has been discontinued even though they havent been, always end up with incorrect order, very rude General Manager, and poor staff service. I keep saying I will not go back to this Popeyes but then I do bc its near my homeBig mistake.
User's recommendation: Go to Athens..It’s worth driving 30 more minutes if you really want Popeyes than to go to the Popeyes located on Banks Crossing in Commerce, Ga.
ID
Location
Commerce, Georgia
Pros
- On my route home from work
Cons
- Literally worse service than any other place imaginable
- Didnt receive all of my food
- Bad taste in food and order issues
Loss
$21
Preferred solution
Full refund
New Reviewer
Popeyes restaurant Never has chicken
The restaurant I am talking about is in Tontitown Arkansas. We have been three times now and they have no chicken no help will not fix you anything dont care if you stay or go. They might as well close it down.
User's recommendation: Don’t go to this one in Arkansas.
ID
Location
Fayetteville, Arkansas
Loss
$30
Preferred solution
I would like the restaurant to service people and have chicken. And also treat customers courteously.
New Reviewer
Bad service period nasty mouth cashier
I ordered xtra gravy cashier game me a hard time All I wanted to do was pay cashier was rude would not charge or give me the gravy I asked for the manager he came put his hand up as to say quiet and take the gravy Im confused this is her job to make sales ring the order up like I said it I said Im a manager at a fast food restaurant she said your not my manager continued to do everything but get the gravy her mouth was file
User's recommendation: Drive thru ordertaker messy.
ID
Location
Baltimore, Maryland
Preferred solution
Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI paid for my order and didn’t get half the food
On the week of 6/19 2022 @ approximately 3:05 -3:30pm I went to Popeyes on Florida ave. In Lakeland Fl my order totaled $42. First of all the order took almost 35 min. Second I got home and half of my order wasnt there. I went back to Popeyes to let them know there was a mistake on my order, the employee got very attitudinal and still didnt get what I paid for
User's recommendation: Never again.
ID
Location
Lakeland, Florida
Cons
- Missing items from order
- Employee attitude
New Reviewer
Issues with the app and store
How can you offer items and specials on your website and you get to the store and they do not have that anymore!!! or how can you have delivery only specials but don't deliver to everyone!!! Did not get to purchase because store does not sell 10 PC chicken anymore but is still offering it on your app!!!
ID
Location
New York, New York
Loss
$22
Preferred solution
I want a solution!! And I want to be reimbursed for the time I drove all the way to your store to just be told that they don't sell 10 PC chicken anymore.
Wrong order, ignorant manager
To begin with my name is Barbara Lochridge not the name you have on my email.This is just another example of what's wrong with your company.People don't listen and issues aren't answered in a timely manner and now you have my name wrong.
ID
Location
Los Angeles, California
New Reviewer
Problem with a gift card I purchased
I paid for a $25 gift card and when my gift recipient went to use the gift card, they said it was denied zero on the card.
User's recommendation: Call to OK the card before giving it to a person.
ID
Location
Round Rock, Texas
Loss
$25
Preferred solution
Let the company propose a solution
New Reviewer
Terrible service
Terrible!! Every time Ive gone there you wait for 39 minutes when there is only 3-4 cars ahead of you only to find out they are out of everything! Employees are always outside talking with other people parked in the lot
User's recommendation: Don’t go there.
ID
Location
Springfield, Illinois
Preferred solution
Let the company propose a solution
Found cockroach in my strawberry soda
Still waiting on some response from someone and I hope you all send someone out to check that property. I received a full refund from manager. Would like to have some coupons mailed to me if possible
ID
Location
Florissant, Missouri
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBoogers in my food
I bought a chicken box 3 piece an there was a bloody wet booger on the box when I opened it. I was on lunch break pulling to my office I couldn't go back. I called the police an made a report. I called Popeyes they kept hanging up on me and laughing about it. This was during 4/01/2021in the afternoon. In Seminole county Florida. Don't eat here
User's recommendation: Don't eat here ever.
ID
Location
Sanford, Florida
Cons
- Illegal
- Runaround never got food or money back
- Store is not clean and staff is extremely unprofessional
Loss
$7
Preferred solution
Let the company propose a solution
Terrible food and service
Customer service was horrible chicken was hard and old when asked for freshly cooked chicken and was told by manger not to cook more until the other food was gone when I realized that the chicken wasn't fresh call the store back servel time before any one answered when I explained that I was at the hospital with my son the manager told me to come back when I told her I could not she said bring her back food and reciept and hung up in my face and didn't answer her phone anymore how rude
User's recommendation: Never eat at this location again for me to them.
ID
Location
Fort Worth, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI received extremely poor service in store located in Collinsville, IL
Theres a relatively new location in Collinsville, IL. My last three visits they were out of mild chicken. They had only spicy. On my last visit there on Monday June 13 they were again out of mild chicken. In lieu of chicken I ordered several tender dinners. I get home to find not only did I not have sides but the tenders were about the size of my baby finger. I immediately call the store and was informed that they used a different distributor. I spent over $30 and barely had enough food for one person. I received very very poor customer service.
User's recommendation: I wouldn’t recommend they patronize this location.
ID
Location
Maryville, Illinois
Loss
$30
Preferred solution
Full refund
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Popeyes Louisiana Kitchen