Brownell B

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Verified Reviewer
| map-marker Scranton, Pennsylvania

Customer Service

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Original review Mar 21, 2024
I went to Popeyes restaurant at 960 S. Washington Avenue Scranton, PA. I ordered a 10-piece meal, I was made to wait 20 minutes for my order. When I got home and opened the box I was given 5 wings, 3 dried-out thighs, 1 dried-out leg, and a breast. The beans and rice had very little beans and the mashed potatoes had very little gravy. I live over 25 miles from that location, so I am unable to return. I am very disappointed with the service I received.
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Cons:
  • Poor service depending on whos working and location
  • Long wait in drive thru missing food on my order

Preferred solution: Full refund

User's recommendation: Make sure you check your food before you leave

Desma S

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Verified Reviewer
| map-marker Jacksonville, Florida

Rude manager bad attitude employee eating biscuits from off tray

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When I came in to order I asked can I speak to a manager who was very rude with me over the phone about asking if u had the shrimp basket when I was waiting I absorbed a employee eating a biscuit from off the biscuit tray he did not wash his hands .he then went back and started fixing orders " this was the worse restaurant I ever been to the manager was dirty the uniform how disgusting. I am really mad and upset they all need to be replaced on that shift day shift 1:00 pm shift...never
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Pros:
  • How to treat customers especially from kfc

Preferred solution: Apology

User's recommendation: Never eat there employee's eating food outside the kitchen area..

Anonymous
map-marker Fayetteville, Arkansas

Rude and hung up on me

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I tried to call and let them know that my side didnt have enough fries. And the manager Bethany answered, and as I was trying to talk, she interrupted me to try to say she cant replace it and as I was trying to explain to her, but thats not what I was trying to do.

I get hung up on, and I tried to call back like six more times and now theyre ignoring my phone call, that is the most rudest thing I am a customer and all I was trying to do is let them know that when theyre packing fries that they need to be put more in there than like five fries and theyre not answering my phone I will never be going back to Popeyes and Im letting everybody that I know do not go there either because of that service. I always have issues when I go inside the store so I just let it get delivered and this is the first time that I have had issues with it getting delivered, and then the manager answers and hangs up on me.

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User's recommendation: Don’t complain lol

1 comment
Guest

They don’t need bothered with a phone call. Either don’t go back or check your order in the future.

Anonymous
map-marker Toronto, Ontario

Raw chicken food not cooked

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I have reached out to the company about the food not being properly cooked and I still have not heard back from them concerning this complaint.
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User's recommendation: Do not eat there, or if you do make sure your food is cooked

Gregory F Kcb

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Popeye's at 4555 Roswell Road, Atlanta, GA 30342

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Popeyes Louisiana Kitchen - Popeye's at 4555 Roswell Road, Atlanta, GA 30342

I went to Popeye's today (Tuesday, March 19, 2024) at 12:12pm with a gift card. I was in the drive-thru.

I placed my order and presented my gift card. I was told that the transaction failed. She tried a couple of times and then I asked for the manager. The manager stated that their system is not equipped to take gift cards.

All they had to do was manually enter the number, but they refused to do that. When I got back to the office, I asked my co-workers if they patronized that Popeyes and they said that the same thing happed to them with the gift card. They also told the cashiers that all they had to do was manually enter the number.

I just wanted to let it be known that you are probably losing business at this location because the cashiers are too lazy to manually do anything.

I would like to hear back from you regarding this. I love Popeye's, but this contributes to the reason that we no longer eat at ANY fast food places, especially at Popeye's.

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Preferred solution: Apology

User's recommendation: Don't patronize this Popeye's - especially if you have a gift card.

Jerry F Wfk

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Verified Reviewer
| map-marker Chicago, Illinois

Terrible food and service

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Popeyes Louisiana Kitchen - Terrible food and service
Updated by user Mar 19, 2024

After complaining over the telephone we were hung up on by the lady in the kitchen I merely asked her to look in the pot she could see for herself how watered down the beans were as of today's date we have not been called no apologies made no refunds given nothing has...

Original review Mar 19, 2024
Me and my wife went for lunch at Popeyes on 87th and Stony Island in Chicago Illinois when we got there there was only two or three people in the store but we nonetheless went it took us almost a half hour to get our meal and there were only four people in with two or three people out in the parking area when we went in ordered our meal which was 12 piece ghost pepper chicken two piece White but we had to change that to a regular two-piece because there was no spicy when I asked her for the the meal with the beans and rice she gave it to us we got in the car we left and when we got home we opened everything up and the beans and rice were like water there was no beans or rice hardly in there it was all liquid like the whole thing was liquid when I opened the top everything spilled slushed around and spilled the lady we called her back about it I told her she said well can you bring it in for us to see it I said well you don't we don't have to because we just left there and it should still be on the pot there the beans and rice can you just look in the pot and see it you know why do I have to bring it in to show you and saying that she hung the phone up without saying another word so I don't know what was going on with her today but she was a terrible customer service person and not the less but you don't give people less than standard food and hopes that they come back I'm very upset about it and the fact that the lady didn't even take care of us at all it really makes me upset I won't be returning there either...
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Loss:
$12
Pros:
  • Spicy chicken is good
Cons:
  • Poor customer service not getting what you ordered

Preferred solution: Full refund

User's recommendation: This is the sixth time me and my wife have had problems with this location 87th and Stony Island in Chicago Illinois the first time was bad customer service yelling and screaming saying we don't need we we don't have to serve you it's merely because the lady gave me the wrong she gave me Sriracha chicken instead of the ghost pepper chicken but she didn't understand that I was complaining about the the sriracha sauce I only wanted the chicken without the ghost pepper just the ghost pepper chicken

Anonymous
map-marker Pinellas Park, Florida

Bad Service

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Stood in line 10 mins on 2 different occasions without getting my order placed... no one bothered to take my order. No Welcome to Popeyes I left mad with no lunch but I did smell like freaking chicken for standing there 10 mins waiting...
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User's recommendation: Don't go...... wait too long

Anonymous
map-marker Stockton, California

Poor management

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Popeyes Louisiana Kitchen - Poor management
Popeyes Louisiana Kitchen - Poor management - Image 2
In posted 2 pictures of how this store manager parked during his entire shift. I will not eat here again. Store located corner of March and West Lane Stockton,CA 3/18/24
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Leslie B Luf

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Verified Reviewer
| map-marker Marietta, Georgia

Complaint

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Popeyes Louisiana Kitchen - Complaint
If I could give 0 stars, I would I placed a mobile order then waited 10 minutes before I left my house. Drove 5 minutes to the restaurant only to wait in line for 15 minutes to be told. I had to pull over & wait After 5 mins, they told me that the flavor of the wings that I ordered was not available, so I had to wait even longer. It took me 40 minutes to get an order that I placed online. That I gave them 15 minutes leeway!!! This location is HORRIBLE!!! If I had not already paid for my food I would have left!!! This location is ALWAYS HORRIBLE!!!
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User's recommendation: DONT GO TO THIS LOC

Barney H Ult

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Verified Reviewer
| map-marker Madison, Wisconsin

Service

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I waited in line at the speaker to order for 12 minutes while no other customers were in front of me in the drive through lane. In addition, an employee came out of the back door and smoke a cigarette while looking at the cars in line (there were 2 behind me). That employee and management have no sense of urgency or care for the bad reputation this situation has created or continued. The specific location was 10920 West Burleigh Street in Wauwatosa, WI, roughly 2pm today.
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User's recommendation: Get a book and pop a tent cause you being camping out waiting for someone to give service.

Anonymous
map-marker Lincoln, Nebraska

Complain about food service

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We went online and filled out a survey about this restaurant in Lincoln Nebraska 7141 we've eaten there many times but not again The management was rude the food was awful and when I'm with the client I'm not going to get up there and complain to the counter people I sent this complaint about this restaurant on your website I have not heard back about anything and I spent $13 on a lunch and get terrible food I'd like a refund
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User's recommendation: Not good

Anonymous
map-marker Gardena, California

FRUAD

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Store 34631 Gloria [60068 ] Ordered 8PC Family meal and got 4PCS I will tell all my friends that this place is dishonest and go esle where all the time 03/16/2024 4:42 pmStay awaysssts
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User's recommendation: stay away from these people!

Anonymous
map-marker Orlando, Florida

Service at Popeyes on Darell Carter in Orlando Florida

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We observe not eating meat on Friday during lent. Went to Popeyes for fish sandwiches. Tried to use the drive thru but was told it was closed and to come in. My husband ordered and waited and for some reason they would not put the fish in the fryer. After waiting and it still didnt happen, he left without our fish. Not a difficult order! They refused to cook the fish
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Jisselle Xcd

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Verified Buyer
| map-marker Orlando, Florida

Terrible customer service

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Popeyes Louisiana Kitchen - Terrible customer service

I went 03/09/24 and this what happens, The cashier was serving my food with her cellphone all time-serving my food. She was not paying attention to was she was doing, took more than 10 minutes to serve our food.

Then the manager was on the back talking on his cell phone about a friend he had sex change surgery, he was saying how good his breasts and butts look, and he was so happy about it, all this conversation in Spanish. I know very well Spanish. It was vulgar and very disrespectful. Then outside we're 2 employees smoking marijuana because I know that smell, very casual.

I never experienced something like this. The address is 852 Buenaventura BLVD, Kissimmee 34743. store number 13011.

I Attached the receipt. Thanks

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Anonymous
map-marker Tuscaloosa, Alabama

Terrible!!!!!

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Have been to the Northport Alabama location 3x in the last month and they are always out of shrimp or filets for sandwiches and even claimed being closed one time! How do you constantly stay running out of food in the middle of the day? Seriously just have your associates say they dont feel like doing their job!!!
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