Popeyes Louisiana Kitchen
Reviews and Complaints
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Verified Reviewer | Scranton, PennsylvaniaCustomer Service
- Poor service depending on whos working and location
- Long wait in drive thru missing food on my order
Preferred solution: Full refund
User's recommendation: Make sure you check your food before you leave
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Verified Reviewer | Jacksonville, FloridaRude manager bad attitude employee eating biscuits from off tray
- How to treat customers especially from kfc
Preferred solution: Apology
User's recommendation: Never eat there employee's eating food outside the kitchen area..
Rude and hung up on me
I tried to call and let them know that my side didnt have enough fries. And the manager Bethany answered, and as I was trying to talk, she interrupted me to try to say she cant replace it and as I was trying to explain to her, but thats not what I was trying to do.
I get hung up on, and I tried to call back like six more times and now theyre ignoring my phone call, that is the most rudest thing I am a customer and all I was trying to do is let them know that when theyre packing fries that they need to be put more in there than like five fries and theyre not answering my phone I will never be going back to Popeyes and Im letting everybody that I know do not go there either because of that service. I always have issues when I go inside the store so I just let it get delivered and this is the first time that I have had issues with it getting delivered, and then the manager answers and hangs up on me.
User's recommendation: Don’t complain lol
Raw chicken food not cooked
User's recommendation: Do not eat there, or if you do make sure your food is cooked
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Verified ReviewerPopeye's at 4555 Roswell Road, Atlanta, GA 30342
I went to Popeye's today (Tuesday, March 19, 2024) at 12:12pm with a gift card. I was in the drive-thru.
I placed my order and presented my gift card. I was told that the transaction failed. She tried a couple of times and then I asked for the manager. The manager stated that their system is not equipped to take gift cards.
All they had to do was manually enter the number, but they refused to do that. When I got back to the office, I asked my co-workers if they patronized that Popeyes and they said that the same thing happed to them with the gift card. They also told the cashiers that all they had to do was manually enter the number.
I just wanted to let it be known that you are probably losing business at this location because the cashiers are too lazy to manually do anything.
I would like to hear back from you regarding this. I love Popeye's, but this contributes to the reason that we no longer eat at ANY fast food places, especially at Popeye's.
Preferred solution: Apology
User's recommendation: Don't patronize this Popeye's - especially if you have a gift card.
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Verified Reviewer | Chicago, IllinoisTerrible food and service
After complaining over the telephone we were hung up on by the lady in the kitchen I merely asked her to look in the pot she could see for herself how watered down the beans were as of today's date we have not been called no apologies made no refunds given nothing has...
- Spicy chicken is good
- Poor customer service not getting what you ordered
Preferred solution: Full refund
User's recommendation: This is the sixth time me and my wife have had problems with this location 87th and Stony Island in Chicago Illinois the first time was bad customer service yelling and screaming saying we don't need we we don't have to serve you it's merely because the lady gave me the wrong she gave me Sriracha chicken instead of the ghost pepper chicken but she didn't understand that I was complaining about the the sriracha sauce I only wanted the chicken without the ghost pepper just the ghost pepper chicken
Bad Service
User's recommendation: Don't go...... wait too long
Poor management
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marietta, GeorgiaComplaint
User's recommendation: DONT GO TO THIS LOC
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Madison, WisconsinService
User's recommendation: Get a book and pop a tent cause you being camping out waiting for someone to give service.
Complain about food service
User's recommendation: Not good
FRUAD
User's recommendation: stay away from these people!
Service at Popeyes on Darell Carter in Orlando Florida
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Verified Buyer | Orlando, FloridaTerrible customer service
I went 03/09/24 and this what happens, The cashier was serving my food with her cellphone all time-serving my food. She was not paying attention to was she was doing, took more than 10 minutes to serve our food.
Then the manager was on the back talking on his cell phone about a friend he had sex change surgery, he was saying how good his breasts and butts look, and he was so happy about it, all this conversation in Spanish. I know very well Spanish. It was vulgar and very disrespectful. Then outside we're 2 employees smoking marijuana because I know that smell, very casual.
I never experienced something like this. The address is 852 Buenaventura BLVD, Kissimmee 34743. store number 13011.
I Attached the receipt. Thanks
Terrible!!!!!
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They don’t need bothered with a phone call. Either don’t go back or check your order in the future.