Popeyes Louisiana Kitchen
Reviews and Complaints
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Verified Reviewer | Bellevue, WashingtonPoor service employee and mangartwas rude was going to get cold chicken was waiting over 45mintues.
User's recommendation: Do not go eat at the Popeyes on west Park in houma
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Verified Buyer | Chalmette, LouisianaI’m very upset about my order
Preferred solution: Full refund
User's recommendation: Maybe
The Management resolved the issue in fine order. I’m very satisfied.
User's recommendation: If u experience an issue like I did, just speak to upper mgmt and they will make it right.
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Verified Reviewer | Penfield, New YorkComplaintComplain
Me & my wife visited this store several times. We always get coupons in the mail.
The manager who I don't know his name is always polite. He always honors our request. I went there this evening to make a purchase for my family. I made the same request I always do.
The girl at the register had no clue what to do called on another employee who tells me I can only get the pieces that ring up. I told him we always come here and get the same thing all the time. I understand it's hard to get people to work now days, but I think you should hire people who the skill to talk to customers with courtesy. Anyway, I asked for a refund because I didn't care for the attitude.
When the manager came out he gave me what I was asking for with no problem.
Some of these young kids have no idea how to handle a cust.
Thank you,
P. Caquias
Preferred solution: Just hope popeyes can get some young employees with some customer service skills.
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BAD SERVICE
This is the popeyes at 2839 E Fountain Blvd , Colorado springs ,co what a joke this place is , I ordered two chicken sandwich and two apple pies on line . Waited about twenty minutes and then drove down to pick-up my order .
Walked up to the counter , was asked what I wanted and I told the girl that I had an order #84 and then gave her my name . She looked at me started digging through some order slips turned around and walked away . Both girls started helping customers at the drive up window and I was left standing there . I thought they would get to my order when they could .
All this time customers were coming in looking at me and when they couldnt get waited on they just walked out . I would say they lost about eight customers because no one would help them . This went on for about thirty to forty minutes and still I had no order , the girls behind the counter would just look at me and walk off , helping driver-up customers . Finely this kid came in and I complained to him about how long I have been waiting and he walked over to this rack and said , what is your name , I told him and he said here is your order.
It had been sitting there all this time NOT ONCE DID THAT GIRL MAKE ANY EFFORT TO HELP ME she never once checked that rack .
As a mater of fact this girl came in and she waited on her immediately got her order ready to go . If it wasnt for that kid who helped me I would be still standing there This is what you can expect from popeyes ORDER #84 POPEYES RESTAURANT#2604
- Food is excellent
- Service and attitude of the empioyee
Preferred solution: NOTHING
User's recommendation: STAY AWAY FROM THIS PLACE
Dissatisfied with customer service
User's recommendation: Don’t waste your time at this place after dark!
I paid 80 dollars for 12 butterflies shrimp,7$ a prawn
- Food is good
- Over price
Preferred solution: Full refund
User's recommendation: Please help
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Verified Reviewer | Dothan, AlabamaBad service
- Good food
- Bad service
Preferred solution: Apology
User's recommendation: Pick up your order quickly or it will be cold
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Verified Reviewer | New York, New YorkSomeone was suppose to contact me regarding the the fried turkey I didn’t receive
User's recommendation: If you order a fried turkey make sure it’s done before taking it home
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Verified Reviewer | Greenwood, South CarolinaNot receiving the discount offer on my order
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gallup, New MexicoManager grouchy and called the cpos on me because i accidentally touched her with my finger
I was trying to tell her she needs 2 relate to her Manager that there are surronded indian reservations around gallup which makes our lite city of Gallup n.m. go up 50,000 from 20,000 and that they need to order more food becsuse the 3 times ive been there since they opened ,theyve been out if several items.
While i was talking i accidentally touched her with my finger becaused i talk with my hands !The reason i was so close is because i didnt want to raise my voice and make a scene. So then she gets mad because i touched her with my finger...so then she tells me shes going to call the cops on me. I said r u serious...she said yes...do i said well we'll c whi gets them 1st on the phone?
Si we both called...i spoke to 2 the gallup pd explained it...pd asked me if it hit her...i said No...i barely touched hrr w my finger...so i asked if i needed ti stay there...dje said no ? I just think it was very u professional of her and i think she needs yo be trainned better wen dealing w customers I personally think she was wrong !?
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Verified Reviewer | Lancaster, TexasReturn a call miss,
User's recommendation: You might have better luck depends on time
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDay old chicken plus I was giving dark meat when I clearly ask for white
- Good foods
- Poor customer service
Preferred solution: Full refund
User's recommendation: Go to a different location
Gift cards won’t work
- Good food
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from purchasing gift cards
To get things settled about my hiring, and pay and scheduling
As of last week I haven't done any work because I didn't know the store was closing down for remodeling I only worked for 3 days a week Tuesday Wednesday and Thursday upon me going into work, the following week and they're closed, for remodeling, with no heads up. I haven't got paid and no one told me where I'm going and upon that no one has told me to get my or reached out to me and get my pay card. I talked to the corporate manager Mike made arrangements to pick up my pay card, but was too busy you didn't even give me a call to let me know he wasn't going to meet me today I gave him a call he's at Independence waiting for corporate supposed to meet him out in Grandview no call no show what kind of business are you is this running can I get a response back ASAP I have been 3 weeks with no money and a week without work because of them thank you.
Thank you and your respectful ASAP call will be appreciate it thank you Kevin Herron
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NO refund unless food is returned.