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The drive-thru lines are horrible, extremely slow and long....After you order your food and pick it up from the window it is cold. Customer service reps take their time and appears to always have an attitude.
There is no warm welcoming and there is no additional assistance to help accommodate the customers.
This is unacceptable for a huge franchise. I truly think the management/leadership staff needs to come back to the table and rewrite/ restructure the company values to the community /customers.
Product or Service Mentioned: Popeyes Louisiana Kitchen 9-Piece Combo Meal.
Monetary Loss: $15.
Preferred solution: Let the company propose a solution.
Popeyes Louisiana Kitchen Pros: Service.
Location: 6310 103rd Street, Jacksonville, FL 32210