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3 comments
1.4

The drive-thru lines are horrible, extremely slow and long....After you order your food and pick it up from the window it is cold. Customer service reps take their time and appears to always have an attitude.

There is no warm welcoming and there is no additional assistance to help accommodate the customers.

This is unacceptable for a huge franchise. I truly think the management/leadership staff needs to come back to the table and rewrite/ restructure the company values to the community /customers.

Product or Service Mentioned: Popeyes Louisiana Kitchen 9-Piece Combo Meal.

Monetary Loss: $15.

Preferred solution: Let the company propose a solution.

Popeyes Louisiana Kitchen Pros: Service.

Location: 6310 103rd Street, Jacksonville, FL 32210

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#1911522

Management is a HUGE part of the problem and need toi be "restructured" themselves. My team was once told by a Manager that he reserved the right to curse us out if we "deserved" it.

A lot of the staff who are normally kind and polite to customers are being verbally abused and harassed by management in a daily hostile work environment only to turn around and be abused by customers. Hard to be friendly and patient when you are being put in a war zone everyday and expected to grin and bear it.

The staff needs better rights and mercy from all the jerks they deal with daily. They are only human.

#1910016

The line of cars at Poopeye's is backed up all the way down the street to Market Basket. It's so retarted. The food is good, but it's not THAT good.

#1909778

You are at Popeye’s, not a five star place. You sit in drive through line you risk cold food.

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