Popeyes Louisiana Kitchen Phone Numbers and Emails

Toll-Free Number:

  • (877) 767-3937
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Popeyes Louisiana Kitchen Emails:

Customer Service
App
Investors/ Franchising
Franchising
Legal
DMCA Inquiries, Privacy Inquiries
Media
popeyescommunications@popeyes.com
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How to Contact?

Most Popular Number:

(877) 767-3937
Total calls: 19 927 Issues resolved: 716 Last call: Mar 28, 2024

How Can I Contact Popeyes Louisiana Kitchen Corporate via Live Chat?

To contact the corporate office via live chat, click the More button at the top of the main page and pick Contact Us. You should log into your account to reach the Popeyes customer service team about the recent order. Select the topic of your inquiry, or pick the Email an Agent option. The chatbot will provide a contact form you need to fill out to start chatting with the live agent. You can request assistance with orders and information about company products and services. You can also use the chat to share your concerns and suggestions with a corporate office representative or to file a complaint.

What’s the Corporate Number to Popeyes Louisiana Kitchen?

The Popeyes phone number for customer care is 1-877-767-3937. It is also a Popeyes corporate number to reach the official representatives. The same contact can be used as the Popeyes complaint number, and the customer support team will find ways to resolve the issue. If you have difficulty using or accessing any element of their website or the mobile site, you can call this number for assistance. The professional operators will provide the information, items, or transactions you seek through a convenient communication method.

If you have questions about your personal data usage, call Popeyes corporate phone number: 1-866-394-2493.

How Can I Contact Popeyes Louisiana Kitchen Customer Service via Email Address?

You can reach customer support using the following email address: popeyescommunications@popeyes.com. It is the contact for Popeyes corporate office complaints, suggestions, and compliments. You can also receive detailed instructions on how to solve your issues at this address.

The Restaurant Brands International’s investor relations team is available at investor@rbi.com. If you want to contact the company regarding press matters, email mediainquiries@popeyes.com.

The privacy questions can be discussed using privacy@RBI.com email or by calling the Popeyes corporate office number.

You can also email the customer care team using the chatbot on their Contact Us page.

PissedConsumer Club

Contact Information

Popeyes Louisiana Kitchen Website:

Popeyes Louisiana Kitchen Help Center:

Corporate Office Address:

Popeyes Louisiana Kitchen, Inc.
5707 Blue Lagoon Dr.
Miami, Florida 33126
United States

Other Info (opening hours):

Mailing Address:

Restaurant Brands International Inc.

Attn: Investor Relations

130 King St. W., Ste 300

P.O. Box 339

Toronto, ON Z4 M5X 1E1

Canada

More contact details

Popeyes Louisiana Kitchen Customer Service Reviews

1.5 / 5
Poor
Bryan P Gfl
Problems
stars-rating stars-rating stars-rating stars-rating stars-rating
1.6

First of all prior to this we tried to call and got the customer no service no answering phone jail loop that just takes you in a loop. Press 1 for this 2 for that, etc.

Our customer service reps are anxious and standing by to help yada yada NOT! Second, I'm offended with a complaint site that is vulgar, using the label pissed consumer...and yet it is going to somekind of popeyestech zendesk. Really? You guys could use some zen.

On Thursday past we visited store #13900. We have visited before. We ordered through the app expecting to get a choice of like 4 different things as add ons that would be free. When we actually ordered it turned out to only offer wings as the free choice.

We went ahead and ordered. When we came in at 5:05 the food wasn't ready. One associate was cleaning the lobby. The rest of the crew ignored us while they were gathered in the back flirting with each other and having a great time.

The associate bussing tables finally came to the cash register to take our order without washing her hands. We had to argue and get the manager involved to get the free wings. One of the young men when asked what is it that we were supposed to do differently to get the free food said we have problems with the app all the time. We were expecting choices.

The manager had said we should have added the wings to the order. We said if we did that we would think they'd be looking to charge for them. We got our food, fingers, and wings.The "hot" food was room temperature. The fingers and wings were both seriously overcooked, but room temperature.

The fingers were really thin, not even as thick as nuggets. More like chicken cottage fries. There was no diversity in the staff. All Hispanic with nobody seeming to run the team.

Oh, there was one token white girl that filled the ice dispenser for the drive thru. As I said earlier, we have been in before to suffer this store being out of things forever! Also, the food quality at this store and others doesn't seem consistent. It either seems really good...or yucky.

Our experiences have about got us to the point where we won't take the chance of visiting a Popeyes again. We think the problem is hiring, training, and lack of management, which would also cover the ordering and app issues. I would have actually liked to address the franchisee, but, who knows how to contact them, or if this is even a franchise store.

We figure we've got about one more visit to Popeyes before we take our eating out dollars somewhere else. We'll see.

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Guest-5719373
Complaining
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

My original complaint was that I received the wrong food. The receipt did not contain the store phone number.

When I tried filling out the online survey it would not allow me to proceed using the reward number on my receipt. I looked up the phone number, asked to speak to a manager and was told I was speaking to one. This person had no people skills, they told me I got the correct order. They did not explain how I could have gotten what I wanted.

They were very dismissive. When I asked where I could find the survey code on my receipt I was told after I submitted the survey Id get a number. I explained that I couldnt start the survey without the code and the only code on my receipt was a reward code. After speaking to management and receiving no satisfaction.

I submitted my complaint via pissedconsumer.com. I received a form letter saying that they received my and nothing else. I now have also missed my free 2 piece chicken meal because the survey had to be taken in 48 hours from purchase.
The Round Lake Beach Popeyes needs training.

How can you have good employees if the manager doesnt know enough about procedures to train them? Im very disappointed.

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Jerry F Wfk
Terrible food and service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Me and my wife went for lunch at Popeyes on 87th and Stony Island in Chicago Illinois when we got there there was only two or three people in the store but we nonetheless went it took us almost a half hour to get our meal and there were only four people in with two or three people out in the parking area when we went in ordered our meal which was 12 piece ghost pepper chicken two piece White but we had to change that to a regular two-piece because there was no spicy when I asked her for the the meal with the beans and rice she gave it to us we got in the car we left and when we got home we opened everything up and the beans and rice were like water there was no beans or rice hardly in there it was all liquid like the whole thing was liquid when I opened the top everything spilled slushed around and spilled the lady we called her back about it I told her she said well can you bring it in for us to see it I said well you don't we don't have to because we just left there and it should still be on the pot there the beans and rice can you just look in the pot and see it you know why do I have to bring it in to show you and saying that she hung the phone up without saying another word so I don't know what was going on with her today but she was a terrible customer service person and not the less but you don't give people less than standard food and hopes that they come back I'm very upset about it and the fact that the lady didn't even take care of us at all it really makes me upset I won't be returning there either...

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Guest-5710081
Customer service

The employees they're not people friendly for poor poor poor customer service. Showing no concern sloppiness, poor conditions.

The one that's located in Jackson, Mississippi, as well as Natchez Mississippi. They need to shut it down and they need to learn to respect their elders and work gonna clean environment. And have a more welcoming attitude. I was on a workload stopped in popeye's chicken Jackson Mississippi off of highway 55.

Bought my think I'm were drug addicts cooking it. I wasn't quite sure but from the looks of it. It seems like that they were people off the streets looking at the place. I didn't have time to stop somewhere else after choosing them.

I used to love popeye's chicken. I Got back in the van open my box Broke the chicken up and it looked like it was. Maybe 2 days old, this is very unacceptable. There's never a general manager around to show concerns about Papa's chicken.

I don't know, Ali's independent owners. They don't care who they hire. This really sucks. I will not eat again.

And I'm going to tell everyone I know and I'm a very popular person. Do not eat popeye's chicken. Do not eat it. Do not waste your money or your time.

They show no concern. Ex customer Miss johnson

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How Good is Popeyes Louisiana Kitchen's Customer Service?

Danine Aej
Danine Aej
Feels Disappointed | Mar 27, 2024

Bad customer service

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Mikale Nmv
Mikale Nmv
Feels Disappointed | Mar 27, 2024

Second time i have ordered at Popeyes and could get salt n pepper nor ketchup even after requesting it and asking if they could give me salt from the back kitchen. What kind of food establishment hqs none of those things in house. Greatly disappointed

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Michael B Xsq
Michael B Xsq
Feels Disappointed | Mar 27, 2024

Bad customer service with management and staff

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John J Bap
John J Bap
Feels Disappointed | Mar 23, 2024

Not good at all

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Inioluwa Ekn
Inioluwa Ekn
Feels Disappointed | Mar 23, 2024

Worst, most cumbersome, time sucking method I’ve ever experienced. I just wanted to express a valid concern and get refunded. Your text/email/login and create an ACCOUNT do so was ridiculous.

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Michael B Xsq
Michael B Xsq
Feels Disappointed | Mar 20, 2024

On Saturday March 16 I went to popeye on Eastern Blvd store 9925 and spent 30.00 I had to wait 35 minutes to get my order I asked for the manager they said that she were busy working drive thur and fixing order she finally came and asked what was wrong I told her that I have been waiting on my order for a while and she said that they were busy and short staff and walked away I asked the employees for her name they refused to give it to me and I asked for district manager they said they didn't have a number the whole staff was very rude and unfriendly

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Summary of Popeyes Louisiana Kitchen Customer Service Calls

21.9K TOTAL
CALLS
03:12 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Popeyes Louisiana Kitchen?

Staff Question:

  • “Essence was rude and had me waiting more 30min and i came back in about my order she forgot bout my order she need to take that ear piece out and focus on her job and didnt give my receipt back”
  • “Rude and disrespectful staff”
  • “The service is horrible”

Product/ Service Question:

  • “Missing food and undercooked chicken.0”
  • “Food was not good Very unsatisfied”
  • “Bought food a hour ago”

Employment Question:

  • “W2s”
  • “Payroll issues”
  • “W2”

Shipping and Delivery Question:

  • “I placed an order on my lunch break and I didn't get my sandwich. I've tried calling them and no one answers”
  • “Wrong order”
  • “Im an employee and i havent gotten paid”

Request for Information Question:

  • “I am very upset about my order.”
  • “A question and a complaint”
  • “Checking on status of job application”

Payments and Charges Question:

  • “Took my money with Ringing it up”
  • “Charged my card and never got food”
  • “Double charged”

Refund Question:

  • “Refunding order”
  • “Refund”
  • “Refund needed”

Cards Question:

  • “Gift card”
  • “Money was taken off my card that wasn't suppose to be taken”
  • “Card charged wrong”

Activation/ Cancellation Question:

  • “Online order needs to be cancelled. Never received food.”
  • “I feel like i was wrongfully terminated”
  • “Cancel online order”

Account Question:

  • “Half my order was forgotten twice , first time I never received my credits of $12.00 and I have yet to receive my refund of $25.75 . I spent over $60.00 for each order . I will never order Popeyes again”
  • “To take my test forgoty passy”
  • “Can't Access account”

Return/ Replace Question:

  • “Ex employee need to change address”
  • “They messed up my order for the second time I pay for two big box meals and ask for one to be breast and leg. And again I got a thigh. And had no change to return to me. Or receipt.”
  • “My order needs to be replaced”

Website/ Application Question:

  • “I was told to call to finish an application that got messed up”
  • “Application”
  • “App not working”

Other Question:

  • “VERY dis-satisfied with local popeyes”
  • “Old chicken. Old mash potatoes”
  • “To file a complaint”

About

Related Companies

Restaurant Brands International, Burger King, Tim Hortons, Burger King Canada, Tim Hortons Canada

Summary

Popeyes Louisiana Kitchen is a chain of fast food restaurants all over the world. The first restaurant was opened in the United States, and later Popeyes Louisiana Kitchen were opened in many countries of the world. The company was founded in 1972. Popeyes Louisiana Kitchen menu includes roasted chicken, biscuits, tortillas, roasted baguettes, tenders, and many more. Popeyes is one of the best places to go to satisfy hunger. One of the greatest benefits of Popeyes is that unlike other fast food meals, meals in this restaurant have low level of cholesterol and fats. Popeyes meals will satisfy your hunger and won't harm your health or figure! Popeyes restaurants serve chickens, French fries, mashed potatoes, biscuits and many other fast food dishes.

Popeyes Louisiana Kitchen reviews and complaints

Popeyes Louisiana Kitchen is ranked 71 out of 440 in Fast Food category

Area Served

USA, Canada, Asia

Payment Methods

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