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Contact Popeyes Louisiana Kitchen Customer Service

Popeyes Louisiana Kitchen Phone Numbers and Emails

Toll-Free Number:

  • (877) 767-3937
Call customer service
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Popeyes Louisiana Kitchen Emails:

Customer Service
App
Investors/ Franchising
Franchising
Legal
DMCA Inquiries, Privacy Inquiries
Media
popeyescommunications@popeyes.com
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How to Contact Popeyes Louisiana Kitchen?

Most Popular Number:

(877) 767-3937
Total calls: 24 233 Issues resolved: 781 Last call: May 13, 2025
author avatar
PissedConsumer Reporter

To contact the corporate office via live chat, click the More button at the top of the main page and pick Contact Us. You should log into your account to reach the Popeyes customer service team about the recent order. Select the topic of your inquiry, or pick the Email an Agent option. The chatbot will provide a contact form you need to fill out to start chatting with the live agent. You can request assistance with orders and information about company products and services. You can also use the chat to share your concerns and suggestions with a corporate office representative or to file a complaint.

The Popeyes phone number for customer care is 1-877-767-3937. It is also a Popeyes corporate number to reach the official representatives. The same contact can be used as the Popeyes complaint number, and the customer support team will find ways to resolve the issue. If you have difficulty using or accessing any element of their website or the mobile site, you can call this number for assistance. The professional operators will provide the information, items, or transactions you seek through a convenient communication method.

If you have questions about your personal data usage, call Popeyes corporate phone number: 1-866-394-2493.

You can reach customer support using the following email address: popeyescommunications@popeyes.com. It is the contact for Popeyes corporate office complaints, suggestions, and compliments. You can also receive detailed instructions on how to solve your issues at this address.

The Restaurant Brands International’s investor relations team is available at investor@rbi.com. If you want to contact the company regarding press matters, email mediainquiries@popeyes.com.

The privacy questions can be discussed using privacy@RBI.com email or by calling the Popeyes corporate office number.

You can also email the customer care team using the chatbot on their Contact Us page.

Popeyes Louisiana Kitchen Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Popeyes Louisiana Kitchen Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Popeyes Louisiana Kitchen is 8777673937. 33% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Popeyes Louisiana Kitchen may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Popeyes Louisiana Kitchen Website:

Popeyes Louisiana Kitchen Help Center:

Corporate Office Address:

Popeyes Louisiana Kitchen, Inc.
5707 Blue Lagoon Dr.
Miami, Florida 33126
United States

Other Info (opening hours):

Mailing Address:

Restaurant Brands International Inc.

Attn: Investor Relations

130 King St. W., Ste 300

P.O. Box 339

Toronto, ON Z4 M5X 1E1

Canada

More contact details

Popeyes Louisiana Kitchen Customer Service Reviews

1.5 / 5
Poor
Prentiss W Ylb
This time the food was horrible, and I was called a liar and that’s nicely put by the employees

They need to answer the phones when called and acted like they were super busy and said there was no manager there and the employee that you can tell me the complaint so I did and he just said that I was trying to get free food and a lot of other things that were said that were uncalled for And I live an hour away and my fiancé was bring me back food for supper so by the time we got home and checked it, it went straight to the trash

Raynie Tzy
Assaulted by Popeyes worker

Was assaulted no call back from anyone . Customer service and restaurant service is terrible would not recommend!

Jazzalyn Roy
Unable to speak to a human being

Badxxxxx. My experience was very poor.

I called the store multiple times to try and get my order corrected. Called store 5 or 6. Times no answer. Called customer service 5 or 6 times.

Also no answer. All over a missing chicken sandwich

Carol M Jmd
Unsatisfied Customer

I ordered food to be delivered but, after they put a map on my phone to track my order, all of a sudden they put a message on there saying my order has been cancelled. They said call the restaurant to find out what happened.

I called and called and called and finally the lady answered like she was busy and didnt really want to be bothered. She said the order was canceled because we are not open yet but we will be in about 15 minutes. I asked was my order still available for delivery she said yes, I dont understand why the order was canceled in the first place. If the restaurant was about to open anyway that doesnt make sense to me.

Anyway I never received the order and I asked for a refund, then someone emailed saying the order was a pick up, that whole ordeal was very frustrating and strange. I really dont want to get any more fast food, I had a similar experience with kfc before.

If they want customers to be satisfied and keep them happy they need to step up because all of this is ridiculous, that type of behavior just makes me dont want to be bothered with any fast food companies. Thank you For this opportunity for feedback.

How Good is Popeyes Louisiana Kitchen's Customer Service?

Alysen Yrb
Alysen Yrb
Feels Satisfied | May 09, 2025

Poorly

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Valera Nru
Valera Nru
Feels Disappointed | May 05, 2025

Worst customer service I’ve ever experienced.

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Jacqulyn Ozx
Jacqulyn Ozx
Feels Disappointed | Apr 22, 2025

Food was horrible and it was overpriced or I was overcharged one of the two but I can't get an answer from y'all.

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Corky Vio
Corky Vio
Feels Disappointed | Apr 10, 2025

I went to two different Popeyes in Fort Lauderdale Miami that was some of the best fried chicken I have ever had, Why is this Popeyes in Sioux Falls South Dakota tase so different, They really need to upgrade, The managers need to come together and make it right for our cumuntity. Business will really pick up. Someone should be able to make it right.Thank you.

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Tiandra Vzf
Tiandra Vzf
Feels Disappointed | Apr 05, 2025

Issue not resolved
No answered emails
No live representative

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Stacy B Usp
Stacy B Usp
Feels Disappointed | Apr 03, 2025

They never have chicken!!

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Summary of Popeyes Louisiana Kitchen Customer Service Calls

26.2K TOTAL
CALLS
03:07 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Popeyes Louisiana Kitchen?

Product/ Service Question:

  • “Complaint”
  • “Bad food and service”
  • “Complain about food misleading images and product”

Staff Question:

  • “Call customer service at Popeyes in Warrenville in Cleveland, Ohio”
  • “Customer services issue”
  • “Rude customer service horrible experience still in line at drive thru”

Employment Question:

  • “Get my pass w2”
  • “Payroll”
  • “Paychecks”

Shipping and Delivery Question:

  • “Missing items from my order”
  • “Wrong order and now im pissed because i can't talk to anyone”
  • “Wrong order several times and no one ever answers the phone”

Request for Information Question:

  • “Been at drive through speaker for 10 minutes. Blocked in because cars are behind me. The employees are arguing in the store”
  • “Question about food prep”
  • “Trying to find out how long does it take Popeyes corporate office to process your paperwork so you can start employment”

Payments and Charges Question:

  • “Coupon not working”
  • “Coupon”
  • “Charged me for food I didn't want and when I got home to eat my food it was burnt. Just crisp hardly any chicken”

Refund Question:

  • “Refund”
  • “Refunds: I placed an online order last night for delivery and it ended up being for pick up. I kept trying to call and call and call to get somebody to help me for one. I don’t drive. I have a brain tumor and I don’t know where the confusion happ”
  • “Refund system was down could not make orders”

Account Question:

  • “Trying to switch my rapid account to my bank account”
  • “*** rewards system”
  • “Blocked from calling restaurant”

Return/ Replace Question:

  • “Tonight as my old man was eating his chicken he pulled a piece of hair up out that chicken I called up to business Charles answered he told me to bring it back he said he was gonna replace my order my food was cold my sides chicken had hair”
  • “Incorrect order”
  • “Order not made correctly”

Cards Question:

  • “Gift card issue”
  • “Gift card complaint”
  • “Stolen card”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Got to restaurant and they said they didn't have the fish sandwiches I ordered so need to cancel. They said I had to call they couldn't do it”
  • “I need to cancel an order I need a refund”

Website/ Application Question:

  • “I was at the Popeyes in madison Florida and I asked the dayshift manger how often do they check their applications and said they check application when they get time she was very rude mangers doesn't act that way I thank her for her time and”
  • “Order through the app received someone else’s order”
  • “I call your Popeyes on Edgewood avenue in Jacksonville Florida to let them know that I put in the application”

Other Question:

  • “Employee disrespected me on the store”
  • “Order. I waited 40 minutes”
  • “Order problem”

Compare Popeyes Louisiana Kitchen Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

KFC
stars-rating-fill
1.5 out of 5
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