Popeyes Louisiana Kitchen - IPhone stolen at their premises, suspicious activity
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
New Reviewer
Try fixing the issue, it would it been as easy as helping me find my phone or even getting me a replacement
My phone was stolen inside the Popeyes at 6384 Hollywood Blvd, Los Angeles, California 90028 during a very narrow, clearly defined timeframe while I was waiting for my order. I had the phone in my pocket, and shortly after, I noticed it was gone.
After I left, I used Apple's "Find My" from my computer, and the phone continued showing at this exact location during hours of operation, with frequent location updates.
The phone also showed as powered off shortly after it went missing. I did not power it off.
This phone is an essential tool for my work, and its loss directly impacts my ability to earn income.
Security cameras are present in the restaurant. I requested that the footage be reviewed or preserved to help identify what happened. The store manager refused to review or preserve the footage, despite the clear timeframe and the time-sensitive nature of the situation.
I was told the footage would not be checked because they needed to protect the business.
I documented everything and filed a police report.
The refusal to cooperate or preserve footage materially harmed my ability to recover stolen property that went missing on their premises.
This is a serious safety and accountability concern. I expected basic cooperation in a situation involving theft, but unfortunately received none.
User's recommendation: Remember they wont protect you or help you when you need them.
Monetary Loss: $1477.
Preferred solution: Help in getting my phone back.
Location: Los Angeles, California
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Maybe your parents should not have bought you a phone if you are unable to take care of it and keep it safe.
The employee should pay for their mistakes
What mistake. This child left his or her phone behind. Not the employee.
How strange the manager would not release the footage from their security cameras. My daughter had her phone stolen on her birthday a year ago when she was at the Walmart checkout, she laid her phone down on the little shelf by the card reader.
The gentleman behind her Nonchalantly grabbed her phone, slide it in his pocket when she wasn’t looking while she was grabbing her bags and placing them in the cart. Later, when the police arrived and mind you, this was hours later that we waited for the police they were able to view the security footage and clearly see this young man taking her phone and putting it in his pocket. The police officer showed us a picture of the young man in the act from the live footage. We only saw the snapshot that the officer presented to us.
He was the only person allowed in the security office to view the actual live-footage. I would think you could get the police to view the security footage without any problems. Maybe the managers problem was he did not want to release it to you or have you viewing it. I was able to recover my daughter cell phone two days later when I ventured back to this city while pinging her phone and it last known location.
I took it upon myself to go door-to-door looking for this person that I had seen in the photo. I approached the situation at each house, as if I knew this person was there and in that the person I was looking for was the person that had stolen my daughter‘s phone. At the last house, I approached the door. A young man answered, and started spilling his guts about this guy that had been staying at his house that he knew had taken her phone.
I asked his name and it was redeemed. Following that I called the police. The officer came to the house. Spoke to the homeowner gathered a bunch of information about the assailant.
It wasn’t until I looked him up on Facebook and sent a polite, but to the point message that he needed to return my daughter’s phone or he would be treated as a “criminal“ and charges would be pressed if the phone wasn’t returned by 5 PM. He never showed his face, but conveniently had the homeowner return the phone to us. I called the police again. Requested the officer meet us at the house again to obtain the phone at that time.
The young man was later picked up and charged. I gather he had priors and was on probation, as a result is now serving 2 years in prison and has to pay restitution for her phone as it was damaged and she already had purchased a new one the very next day after it was stolen. Like you she needed it for work.
This young man underestimated the Mama bear had NO intention of accepting the fact that someone had stole it and needed to return it and I would not stop until I retrieved my daughter’s phone! All is well that ends well….
That’s terrible they should have looked at the video on the security camera. Not professional at all. I hope you get it back good luck with everything
It is also unprofessional for her not to admit fault. She took the phone out of her pocket and forgot about it. Unprofessonal for her to not admit this.
No one here ever wants to admit to being wrong.