1. Downloaded app so I could pay without handing ccard because of covid
Placed and paid for order online for location in Manville NJ. Selected pickup and drive through on app
3. Went to drive through, gave my order number, told I couldnt pick up at drive through and had to go to front door
4. Drove the front an parked.
Waited about ten mins.
5. An employee was leaving the store, so I asked her if I was in right place, she said I had to go inside to pickup
6 this completely defeats the purpose of hands free pickup. This is crazy policy in middle of covid, especially since they have a drive through window!!
I told her I wanted to cancel my order, she said I had to do it on app
8 saw no place on app to cancel order.
9. Called corporate number and made complaint.
User's recommendation: Don’t lie to them on app saying you can pickup at drive through.
Location: Hillsborough Township, New Jersey