I went through the drive through and ordered a chicken sandwich when I opened it it looked old. I told the employees they it was old and I didnt want it and he told me to pull forward because I was putting time on his drive thru timer, he said the manager would meet me outside, after parking in from if the restaurant for 10 minutes the manager never came out so I went back through the drive thru to get a refund and was speaking to the manager on the speaker and he kept breaking in telling me I was running up time on his timer.
I went inside and the manager was sitting in the dining room and said she saw me in the parking lot but thought I was just eating. She said corporate knows they dont give receipts, corporate knows that the sign is broke and that the tile in the kitchen is broken, I didnt need all that information I just wanted a refund.
User's recommendation: I recommend that future customers go elsewhere and not that place!
Product or Service Mentioned: Popeyes Louisiana Kitchen Chicken Sandwich.
Preferred solution: The drive thru guy and the manager definitely need to be retrained in customer service!.
Location: 315 North Alexander Street, Plant City, FL 33563