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2.0

I ordered Some food for my grandmother and they were out of chicken and tenders upon arrival so i patiently waited and i specifically told them Mild Food because it was for my grandmother. So when i i finally Made it home to my grandmother the food was spicy and i opened The rest to make sure it was all spicy before driving across town to take it back.

So I told Them that my order was wrong and they told me that they couldnโ€™t fix it nor give me a refund. So i asked the night shift leader what was her name and she was rude and wouldnโ€™t give me her name. And then proceeded to tell me that I had to pay for more chicken and being that my grandmother was hungry i jus paid but i think Itโ€™s very unprofessional to give a customer the wrong order the force them to pay more for their mistake. Itโ€™s rude and inconsiderate.

Iโ€™ve also provided a picture of the receipt that says Mild. So i unsure of why my order was still messed up being that it says Mild.

Iโ€™m disgusted in the conduct and treatment from the night shift shift leader. I think This could have been handled better.

Reason of review: Poor customer service.

Location: 3622 Auburn St, Rockford, IL 61101, USA

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