I placed an order online for pickup in Yonkers, NY. It was not ready at the time stated.
I waited. I approached the Manager. The Manager said the chicken isn't ready yet. I said I wasn't aware, no one explained why there was a wait.
I was order #72 and they were on #85. And there was a pile of chicken behind the Manager. Another young lady worker who was not a Manager approached the Manager, and said what she say? I was standing right in front of this woman when she was inquiring about me, I said I am right here in front of you, and I said I was not aware the chicken was not ready but I never spoke to you about it, and it not necessary for you to get involved.
I spoke the Manager. I am waiting now. She begin muttering something. So, I said to the Manager, excuse me just cancel my order, I won't be spoken down too, and I will file a complaint cause its unnecessary for her to be involved.
The girl started ranting out loud, the Manager held her back, sent her away. The Manager convinced me to stay. I said, fine but that doesn't stop a complaint. What is her name, the one that was screaming.
She wouldn't not give it, I said fine Janea I have yours. Janea the Manager then started getting an attitude and saying, I don't care about a complaint. So, I said, you know what cancel the order I don't want it. The young lady continues to scream in the back.
I'm with my 74 year old father, before we leave my father states why is she still yelling, she doesn't need to do that. She doesn't need to get involved. This isn't how you are supposed to treat customers. We leave out the door.
Another employee comes out and says to my father (who looks 74) - I will *** up. The young man, is saying this to an old man. We don't get scared or walk away we approach him, and the Manager and a Customer got in between because the employee began flexing like her was going to fight.
The staff is horrendous here, and have anger management issues. The Manager has no control.
User's recommendation: Choose another location.
Preferred solution: Let the company propose a solution.
Popeyes Louisiana Kitchen Pros: Lots of good meals.
Popeyes Louisiana Kitchen Cons: Customer service.
Location: 1759 Central Park Avenue, Yonkers, NY 10710