Popeyes Louisiana Kitchen Customer Care Review from Fort Worth, Texas
I visited this location (Popeyes® Louisiana Kitchen, 16900 Meyers Rd, Detroit, MI 48235) and was utterly disgusting with the costumer service here DIRECTLY from the manager.Today is Thursday,August 25,2016 and I just left about 7:42Pm from this location.
My order was simple 5-overcast spicy wing fries and spicy breast and wing and red beans and rice. So the manager (black frail guy) told me it'll be a 13 minute wait, why when he should've had this already stocked if he knew his inventory and customer base around this average time??? I used to manage a Tim Hortons and always did great inventory and knew when my customers really came in. AGAIN TERRIBLE MANAGEMENT!!!
So I say,"okay". So far Popeyes hasn't been too bad I'll wait. So I wait then I asked for a few barbecue sauces. Then he gives me one small packet knowing how much food I just ordered and also shoved them sideways in a very small tight bag.
I asked for a larger bag and a couple extra sauces. He charged me $0.27 for two more. Now I'm my customer service experience I would have never charged anyone for something as small as sauce packets when they spent almost $20 and had to wait because my inventory was completely out. So he goes to say, I didn't make you wait!" After I stated the above issues to him.
I said you're the manager, so how much sense does that make from a customer service view point. Instead he chose to be an, excuse my language, ***. So I paid the $0.50 something cents and told him to keep the change. A few other customers concurred and complained how petty he was being.
It didn't stop there. After I asked for a bigger bag, he then went to tell me they only give certain size bags to food orders. The breast he gave me was smashed in and only gave me 3 wings. Again, I sat for 13 mins because his inventory was out, then had to go through it with the sauces.
Reluctantly he gave me the darn bag. I hair worked a 12hr day and wanted to get dinner for my household. I will see to it that something is done about this, because this is unacceptable. This is a customer service base company and I felt uncomfortable, threatened by his words and also disrespected.
Hey buddy ever heard of the client is always right!!!??I'm telling everyone on ALL social media about this disgrace!!!
More Review Details
|Advertised vs Delivered|
|Quality of Food|
|Product or Service Quality|
|Diversity of Products or Services|
|Value for money|
|Discounts and Special Offers|
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Popeyes Gaithersburg, is the WORST. Signs said wicked chicken Aida Liz the manager is the worst manager ever. She didnt know the franchise owners name and was unwilling to facilitate..."
- "Ordered the 16 (pieces) chicken meal but received only 10 pieces of chicken. Went right back to Popeyes after calling several times about the issues but no answer. I was..."
- "Store#5954 dine in ordered2 surf and turf combo and said I wanted cole slaw and red beans and rice with them. I was charged $.45 additional ea. when asked why..."
- "Dear Lynn, RE: VIP CORPORATE FLIGHT ATTENDANT Thank you so much for your reply. Infact, before your reply, I'll must say I've already anticipated & expected that i'm will not..."
- "You know, there are good website hosting companies out there, there are average, there are bad... and then there are outright thieves. I am not talking about the: "Oh, they..."
- "I'm not usually one to put businesses on blast on the internet BUT - Ridge Crossings Apartments is a joke of place to call a home, neighborhood, or property management..."
- "I went to the taco bell..Wyoming & Michigan. .crappy service wen I asked for the value Menue..wen sun shinnin so I couldn't see. .I asked them to read it 4..."
- "Taco Bell in Clinton Township, MI 48036 on Gratiot and Metro Parkway is the SLOWEST location by far! I've never seen a "fast food" chain take so long! The last..."
- "snow was plowed up against my unit and flooded the unit destroying alot of my stuff, the door is damaged as well. the manager only said she would provide salt..."