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Poor customer service.

My question is if you order a 16 piece meal and you don't get your 8 biscuits, shouldn't I be refunded for said biscuits? At the price of $1.01 per biscuit, shouldn't I be refunded $8.00+tax?

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by #1771499

Store had no chicken tenders for the day Substituted bonus chicken wings Would not give out any free biscuits for the Substitution and inconvenienceAnd very rude about itStore number 12256 Go to popeye's in these once a week may never happen again.

by #1739171

Are you open for business or not? It says your open but the people work there won’t come to the door to unlock doors!!!!! Corporate doesn’t answer the phone after waiting 1 hour on hold to talk to someone. What is going on with you micky mouse

by #1668609

You should refer back to your receipt. Never leave a restaurant without checking to make sure your order is correct. Go inside to order.

by #1663816

I was on my way To work last night March 20, 2019 I stop by Popeyes Louisiana chicken on Long Beach Blvd. and 10th St. in Long Beach California I went in there got a dinner for two white bees two sides to biscuit and it was for lunch for me and my son now when we were going to eat this lunch and had three wings in there now I’m not a win kind of person but not only that it had it look like the back of that that’s by Nora days it was a horrible wing, No me mainly bone and three wings come on house at a dinner for two I gave it to my son and I mean that was crazy you know the food was very bland it had noticed it had it was in Louisiana chicken now this storm is usually ran by kids kids like teenagers OK there was no grown supervise adult in there no when I went today I called to ask if I can have my meal can’ be comped and this girl Jennifer said yes so I went in there, no today is March 21, 2019 it’s a Thursday evening I went in there there is three teenagers in there no adult OK now when I went in there to get this meal can’t the young lady Jennifer says you’re only getting the chicken now like I said I paid for a meal for two I paid $11 just on since I still have my receipt now I am was just I was floored when she had told me know that she told me let me go call a manager on the phone so she went to the back for a few minutes to me I don’t think she would call the manager she came back she said no you can’t have it I can have the chicken so I took the chicken and I walked out but I think that is very very poor customer service like I told these kids without Customer if you guys would not get paid.,. And like I said that has a lot to do with kids running a business is Bedford Louisiana Fried chicken Popeyes OK no I want something done I want you know I’m going out in this is crazy I mean what is Email this is somebody’s business and is being ran by kids and then kids with very snotty attitude you know making the business of the bed you know that’s not customer relations know if I can have somebody call me email me something I want to speak with the corporate I was I wanna speak with an adult you know I would really appreciate it thank you... Ms.Valerie R Ruiz. (562)762-****. .... valerieruiz84@***.com valerieruizscales920@***.com Here are a few contacts where you can reach me and I have questions & concerns, I need someone to get back to back to me please... I would really appreciate it thank you very much....

by On Behalf of Pissed Consumer Help Center #1672136

You can reach out to Popeyes customer service via: 

  1. Email popeyescommunications@popeyes.com, 
  2. Headquarters address

Popeyes Louisiana Kitchen, Inc. 

400 Perimeter Center Terrace Suite 1000 

Atlanta, Georgia 30346 

United States

3. Popeyes Louisiana Kitchen customer service phone numbers

by On Behalf of Pissed Consumer Help Center #1623181

The majority of Popeyes restaurants are independently owned and operated. The best way to get the answer is to contact the Franchisee or Manager of the restaurant where you were poorly serviced.
You can also leave feedback or contact a restaurant about a specific experience using the restaurant feedback form https://company.popeyes.com/contact/restaurant-feedback.
Please check out Popeyes Louisiana Kitchen contact information.

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Question:
#66787

How to get a managers name?

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by #2003493

Unfortunately, Popeyes Louisiana Kitchen does not provide any information about their managers on the company website. Please contact the Popeyes Louisiana Kitchen customer care team for assistance. You should be able to reach out to them via the support form at popeyes.com/contact-us.

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Question:
#63733

What are the ingredients to the flounder sandwich?I would like to try the flounder fish sandwich, but had a few questions. What are the exact ingredients to the fish sandwich, is it prepared separately from other items, my concern is cross contamination, is the fish fried in its own oil? Are other items prepared in the same oil, thank you

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by #1991196

Unfortunately, Popeyes Louisiana Kitchen does not provide the ingredients to their flounder sandwich on the company website. However, Throwdown Kitchen offers the Popeyes Fish Sandwich recipe at throwdownkitchen.com/how-to-make-popeyes-fish-sandwich-at-home/.

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Question:
#46651

What’s the corporate number for Athens Texas.

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Answer:
by #1901030


Based on restaurantji.com Popeyes Louisiana Kitchen corporate phone number in Athens Texas is (903) 804-4220.

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Question:
#43883

How do I get a refund coupon.

I was at the popeyes in North Versailles pa and my food was not correct and the woman there argued with me and would not refund my money I love popeyes but the service and the way they treat you is wrong very disrespectful

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by #1886019


According to Popeyes Louisiana Kitchen refund policy the company has a 100% guarantee. All credit card refunds will be provided as a credit to the credit card used at the time of purchase within five business days upon receipt of the returned merchandise. In order to get a refund you should contact Popeyes Louisiana Kitchen customer service via email at popeyescommunications@popeyes.com.

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Question:
#33863

Why is service so poor? Location 103rd and Kedzie, Chicago illinois.

We waited in line for our order in the drive-through for 40 minutes.

This was at 6 PM in the evening. Service is extremely slow they need to hire more employees I will never come to this establishment again everyone in the neighborhood feels the same I’m driving across the street to McDonald’s to get my family dinner

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by #1831668

This is the worst Popeyes, very understaffed. Device poor. Obviously they don’t train properly as it is reflected in the poor customer service. At least McDonalds has its act together with speed, quality of food and accuracy of orders! So long g Popeyes... chicken sandwich or no chicken sandwich this guys going somewhere else fie dinner!

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Question:
#27390

How can I get my refund.

I went to the location to pick up a order placed and paid for on the app. now I push the I'm here button a good 5 to 10 minutes before I even walked into the restaurant just to ensure I wouldn't really have to wait on my order.

As you know the app says they will call your order by name in which I set there for 15 actually 18 minutes I never heard my name called watch numerous people come and go placing and picking up orders. So I then approached the counter and informed them with my phone and app in hand that I was here to pick up an order placed on the app I've been there already for 15 minutes and my name still has not been called. To my surprise I was informed that part of my order was no longer available so of course me already being irritated by the weight as the young lady was trying to figure out what they were going to do in regards to the items that I was charged for that they didn't have I instantly said well you know what just give me what you do have and I'll contact whomever I need to contact later in regards to my refund because I was ready to go. The manager supervisor whoever she was being said what do you have the credit card used to pay for the items I informed her I didn't my mom had placed the order and I was there to pick up her food she then continued by saying because if you had the card with you I could instantly refund the money to your card.

I repeated myself at that time telling her what I already told her no I do not have the card so can you just give me what you do have of my order and I'll contact whoever I need to contact later for my refund she spoke in another language to a few other coworkers I assumed they were trying to figure out what they could do although I didn't understand why she couldn't just give me my order which was sitting on the counter behind her and let me go? She got on the phone called somebody spoke to them in another language I don't know and hung up the phone the whole while I'm getting more irritated because I'm still just standing there she hang up the phone and continues to tell me that she can't give me the order and of course I said why?.... she said I just talked to my boss and they said that I can't give you the order because when you call for your refund they're not going to just give you part of the refund they're going to give you a refund for the whole order so I can't give you this food. WTF that doesn't make any sense for 1 I understand there are dishonest people out here but honestly if I had called to request my refund I would've honestly told them what I did and didn't receive I wouldn't have made it seem that I didn't get the whole order and that's what I said to her.

She continues by telling me we'll know I still can't give it to you because that's not how they refund money they're going to give you the whole order so I can't give it to you. This basically happened maybe 5-7 days before Christmas today is January 6th 2020 I have called you nervous times including the day at the restaurant and no one has contacted me back I feel like I've been robbed I left that restaurant without no food and or my money so what the *** is going on with Popeyes

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Answer:
by #1821895

As stated at ordersaustin.popeyes.com, Popeyes Louisiana Kitchen offers a 100% satisfaction guarantee or your money back. All credit card refunds will be provided as a credit to the credit card used at the time of purchase within five business days upon receipt of the returned merchandise.
To get more information about the Popeyes Louisiana Kitchen refund policy, please contact the company customer care team by phone at (877) 767-3937 (toll-free number) or by email at popeyescommunications@popeyes.com. You may also share your experience with Popeyes Louisiana Kitchen customers as well as the company's top management by posting your comments via the company social networks.

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Question:
#26168

Can you go to the drive-thru and only order mashed potatoes.

Drove up to a location in Abbeviile Louisiana and the assistant manager told my fiance that there were people waiting for chicken and she had to get down if she wanted mashed potatoes.

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Answer:
by #1799650

Unfortunately, Popeyes Louisiana Kitchen does not provide any information about how to order mashed potatoes on the company website. Please contact the restaurant in Abbeville for assistance. You may contact the Popeyes Louisiana Kitchen corporate office by phone at (877) 767-3937 (toll-free number).
You may also share your experience with Popeyes Louisiana Kitchen customers as well as the company's top management by posting your comments via the company social networks.

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Question:
#24314

How can I get my refund back.

I went an placed an order for a turkey for Thanksgiving and to a matter out of my control I will not be in town and I no longer will need my order which is still a long ways away but I went in with my receipt and was refused my refund. I called the head office and haven't been contacted back by anyone.

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Answer:
by #1775948

According to Popeyes Louisiana Kitchen refund policy, the company provides a full refund after you return your purchase back to them. However, there is no information on how to get a refund before you receive your order. Try to fill in an online form for your inquiry.

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Question:
#24272

How can i get a franchise internationally.

To whom It May Concern ! I hope this mail finds you well .

I belong to the Food industry in Pakistan and writing this e-mail on behalf of one of the finest Food brand of Pakistan with the name of , “ Fire Shot”. We have tried the food of your brand Popeye , in US and we were greatly impressed by the taste , services and excellent quality of food it offers to its clients . Therefore, considering the above stated factors , our CEO would like to bring the Franchise of Popeye here in Pakistan. Moreover, keeping in view the business prospects of all International brands in Pakistan, we are very much confident that this reunion will certainly result in to a wonderdul and profitable business opportunity.

Your prompt reply in this regard will be highly appreciated. Profound Regards , Zohaib Matloob

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Answer:
by #1775947

According to smallbusiness.chron.com in order to open the Popeyes Louisiana Kitchen franchise:
  1. Popeyes will require that you agree to build, open and operate the number of restaurant franchises determined reasonable for the territory.
  2. Complete the request information form on the Popeyes' website and submit to Popeyes.
  3. Make sure that you meet the minimum business requirements for opening a Popeyes franchisee. Before you can qualify for this type of franchise, you will need to prove that you have at least five years' experience in owning or operating a restaurant.
  4. Check the financial requirements for opening a Popeyes franchise. Prior to getting involved with this franchise, you will need to be able to show that you have the appropriate amount of assets to qualify.
  5. Getting started with a Popeyes franchise requires you to have a substantial amount of capital. Buy the appropriate business licenses and insurance for your business; your city will typically require you to carry a business license.
  6. Hire employees for your Popeyes restaurant. Require the potential employees to fill out applications. Then check the applicants' backgrounds to make sure that they would be a good fit for your business.

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