Popeyes Louisiana Kitchen Reviews and Complaints

Most helpful review

Feb 17, 2013 PissedConsumer324636 of New Jersey

Popeyes Survey Validation Code SCam

The survey on the back of your Popeye's receipt is a scam. They never send you a validation code for a free two piece chicken meal. I have done these surveys the past 4 four times I have eaten at Popeyes and I never received a validation code. Don't bother to take the...

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91 comments

Feb 21, 2021 PissedConsumer1985653 #1985653

Why no Popeye bring back onion rings?

1 0

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#385337

Loss

Jul 02, 2022 PissedConsumer3724998 of Middletown, DE

I was told someone from Popeyes would be in touch with me. I have not had any response since this email for a review. Thank you.

Would not give me a free refill after I ordered 3 combos with Mac & cheese and ate inside with 2 friends. Was told they do not give refills when they have to give drinks from behind the counter. showed the manager the web site where Popeyes give free refills. They also...

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#3724998

Location

Middletown, Delaware

New Reviewer

Jul 01, 2022 Barry Billingsley B

The GM manager Popeyes in Monroeville Emelyo

Emelyo I was in drive-through and Monroeville Pittsburgh PA Pennsylvania he was makings assistant manager cry by talking to her yelling in her car names taking her cell phone telling her that he wants to see who is on the phone shes talking to first of all no manager...

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#3723836

Location

Providence, Rhode Island

Jun 29, 2022 PissedConsumer3715492 of Wilson, NC

Bad attitude ghetto loud music arguing and management is mean and loud

1.0

Heard them cussing and yelling. Very poor service. Management always outside or at lobby tables eating

User's recommendation: Don’t go.

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#3715492

Location

Wilson, North Carolina

Loss

$10

Preferred solution

Apology

New Reviewer

Jun 28, 2022 Robin S Cuy

Bad service every time I visit Popeyes of Commerce, Ga

1.5

Every time I go to Popeyes of Commerce they either are out of items I order, say a special has been discontinued even though they havent been, always end up with incorrect order, very rude General Manager, and poor staff service. I keep saying I will not go back to this Popeyes but then I do bc its near my homeBig mistake.

User's recommendation: Go to Athens..It’s worth driving 30 more minutes if you really want Popeyes than to go to the Popeyes located on Banks Crossing in Commerce, Ga.

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#3714511

Location

Commerce, Georgia

Pros

On my route home from work

Cons

Bad taste in food and order issues
Didnt receive all of my food
Literally worse service than any other place imaginable

Loss

$21

Preferred solution

Full refund

New Reviewer

Jun 27, 2022 Cindy H Rxl

Popeyes restaurant Never has chicken

The restaurant I am talking about is in Tontitown Arkansas. We have been three times now and they have no chicken no help will not fix you anything dont care if you stay or go. They might as well close it down.

User's recommendation: Don’t go to this one in Arkansas.

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#3710958

Location

Fayetteville, Arkansas

Loss

$30

Preferred solution

I would like the restaurant to service people and have chicken. And also treat customers courteously.

New Reviewer

Jun 27, 2022 Charleen P Xii

Bad service period nasty mouth cashier

I ordered xtra gravy cashier game me a hard time All I wanted to do was pay cashier was rude would not charge or give me the gravy I asked for the manager he came put his hand up as to say quiet and take the gravy Im confused this is her job to make sales ring the order up like I said it I said Im a manager at a fast food restaurant she said your not my manager continued to do everything but get the gravy her mouth was file

User's recommendation: Drive thru ordertaker messy.

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#3708794

Location

Baltimore, Maryland

Preferred solution

Nothing

New Reviewer

Jun 25, 2022 Odette Brailsford diana B

I paid for my order and didn’t get half the food

1.0

On the week of 6/19 2022 @ approximately 3:05 -3:30pm I went to Popeyes on Florida ave. In Lakeland Fl my order totaled $42. First of all the order took almost 35 min. Second I got home and half of my order wasnt there. I went back to Popeyes to let them know there was a mistake on my order, the employee got very attitudinal and still didnt get what I paid for

User's recommendation: Never again.

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#3705467

Location

Lakeland, Florida

Cons

Missing items from order
Employee attitude

New Reviewer

Jun 25, 2022 Denise B Nrg

Issues with the app and store

1.0

How can you offer items and specials on your website and you get to the store and they do not have that anymore!!! or how can you have delivery only specials but don't deliver to everyone!!! Did not get to purchase because store does not sell 10 PC chicken anymore but is still offering it on your app!!!

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#3705068

Location

New York, New York

Loss

$22

Preferred solution

I want a solution!! And I want to be reimbursed for the time I drove all the way to your store to just be told that they don't sell 10 PC chicken anymore.

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Jun 25, 2022 PissedConsumer3703507 of Los Angeles, CA

Wrong order, ignorant manager

1.0

To begin with my name is Barbara Lochridge not the name you have on my email.This is just another example of what's wrong with your company.People don't listen and issues aren't answered in a timely manner and now you have my name wrong.

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#3703507

Location

Los Angeles, California

New Reviewer

Jun 24, 2022 Ellena Jbn

Problem with a gift card I purchased

I paid for a $25 gift card and when my gift recipient went to use the gift card, they said it was denied zero on the card.

User's recommendation: Call to OK the card before giving it to a person.

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#3701331

Location

Round Rock, Texas

Loss

$25

Preferred solution

Let the company propose a solution

New Reviewer

Jun 23, 2022 Jeffrey D Vjo

Terrible service

1.9

Terrible!! Every time Ive gone there you wait for 39 minutes when there is only 3-4 cars ahead of you only to find out they are out of everything! Employees are always outside talking with other people parked in the lot

User's recommendation: Don’t go there.

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#3700234

Location

Springfield, Illinois

Preferred solution

Let the company propose a solution

Jun 23, 2022 PissedConsumer3698182 of Florissant, MO

Found cockroach in my strawberry soda

2.1

Still waiting on some response from someone and I hope you all send someone out to check that property. I received a full refund from manager. Would like to have some coupons mailed to me if possible

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#3698182

Location

Florissant, Missouri

New Reviewer

Jun 22, 2022 Call center god

Boogers in my food

1.0

I bought a chicken box 3 piece an there was a bloody wet booger on the box when I opened it. I was on lunch break pulling to my office I couldn't go back. I called the police an made a report. I called Popeyes they kept hanging up on me and laughing about it. This was during 4/01/2021in the afternoon. In Seminole county Florida. Don't eat here

User's recommendation: Don't eat here ever.

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#3696174

Location

Sanford, Florida

Cons

Contamination
Rude customer service people
Illegal

Loss

Preferred solution

Let the company propose a solution

Jun 22, 2022 PissedConsumer3695119 of Fort Worth, TX

Terrible food and service

Customer service was horrible chicken was hard and old when asked for freshly cooked chicken and was told by manger not to cook more until the other food was gone when I realized that the chicken wasn't fresh call the store back servel time before any one answered when I explained that I was at the hospital with my son the manager told me to come back when I told her I could not she said bring her back food and reciept and hung up in my face and didn't answer her phone anymore how rude

User's recommendation: Never eat at this location again for me to them.

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#3695119

Location

Fort Worth, Texas

New Reviewer

Jun 20, 2022 Kim F Ktc

I received extremely poor service in store located in Collinsville, IL

1.0

Theres a relatively new location in Collinsville, IL. My last three visits they were out of mild chicken. They had only spicy. On my last visit there on Monday June 13 they were again out of mild chicken. In lieu of chicken I ordered several tender dinners. I get home to find not only did I not have sides but the tenders were about the size of my baby finger. I immediately call the store and was informed that they used a different distributor. I spent over $30 and barely had enough food for one person. I received very very poor customer service.

User's recommendation: I wouldn’t recommend they patronize this location.

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#3690746

Location

Maryville, Illinois

Loss

$30

Preferred solution

Full refund

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Price Affordability	3/5
Location	3/5
Website	2/5
Nutrition Description	2/5
Quality of Food	2/5

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"Bad attitude ghetto loud music arguing and management is mean and loud"