Popeyes Louisiana Kitchen

On May 28, 2023, I purchased food from your store at 14920 Tamiami Trail in North Port FL, 34287. When I arrived home I found out that I did not receive everything I had paid for. I did not return immediately because I knew the food I had would get cold and would not be replaced. After I finished eating, I went back to the store to get a refund for the item (coleslaw- $3.59) that I did not receive. The manager (Eric) refused to refund my money. His reasoning was, he needed the product back in order to refund my money. My question to him was, how can I return an item I never got. All I want is a refund of the money I spent. He also informed me that corporate policy would not allow him to refund my money. It would appear to me that customer satisfaction would override corporate policy after looking at all of the negative reviews this store has gotten. As someone who has worked in a Ritz Carlton, I know customer service overrides corporate policy. Attention to this matter would be greatly appreciated. Thank you User's recommendation: Stay away