Anonymous

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Verified Buyer
| map-marker Rosharon, Texas

Could not get validation code even claiming witthin 48 hours.

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Popeyes Louisiana Kitchen - Could not get validation code even claiming witthin 48 hours.
I felt being cheated because I submitted my receipt within 48 hours but your website said it was invalid.
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User's recommendation: I would recommend if your website did not cheat.

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JasmineGreen G

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Very disappointed/ uncooked food

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Popeyes Louisiana Kitchen - Very disappointed/ uncooked food
Popeyes Louisiana Kitchen - Very disappointed/ uncooked food - Image 2
Popeyes Louisiana Kitchen - Very disappointed/ uncooked food - Image 3

Good evening,

My name is Jasmine,

I live Philadelphia PA, Southwest Philly to be exact and I have experienced a very horrible experience and PRAY to GOD that my family or I get sick. I ordered take out from the Popeyes chicken in Penrose Plaza, Island Avenue.

Lets start with the employees not greeting their customers well, but they gave me uncooked food. Our chicken was pink in the middle. After finding another ride to take the food back; I was not greeted with empathy, concern, anything besides did you want change a piece of chicken; in which I told her all of it. So we had gotten the 16 piece but 5 breast, 3, thighs and a mix of the rest totaling maybe 12 pieces since we substituted.

She did not listen to me and tried to give me a bunch of wings after I told her what we got. So we get chicken, on our drive back; its NOT seasoned and Im not sure how you would did that since its Louisiana Popeyes, its the company recipe. So okay, I add some Smack Ya Mama for flavoring. Now I always get my chicken w/ the Jalapeños because I eat them together.

I have never gotten a old/expired pepper. I am so unsatisfied, disappointed, and quite angry for the amount of money I spent, $46 including a small coleslaw that mother was also unsatisfied with.

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Pros:
  • Location convenient to my home
Cons:
  • Food has not been up to standards that it used to be

Preferred solution: I feel like I should have gotten a sincere apology, some kind of extra accommodation if a refund was not possible.

User's recommendation: Check your food!

2 comments
Guest

extra accommodation = I want free chicken

Guest

"extra accommodations", meaning you ate the food but you want free chicken.

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Neil C Bjq

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Verified Reviewer
| map-marker Fort Worth, Texas

Size of chicken pieces and fries appaling and way overpriced

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Popeyes Louisiana Kitchen - Size of chicken pieces and fries appaling and way overpriced
Popeyes Louisiana Kitchen - Size of chicken pieces and fries appaling and way overpriced - Image 2

Went to Eastchase, Arlington, TX store for two take out orders. Wanted two orders of three pieces of dark chicken and fries, no drinks, no bread.

Only option was the combo meal. No alternatives offered/suggested. Each meals delivered consisted of two minute drum sticks, one minuscule thigh, a lump of partially-cooked dough (bread?). One order contained 32 one inch pieces of fries (I counted) and the second order about the same.

Price - $23.79. Disgraceful! The pieces of chick were about the size one would expect from a pigeon - they were minuscule. For the same price could have got a full meal and then some from any of the other chicken places in the DFW metroplex.

You can get a full cooked chicken from Costco for ~$6. Other than a lathering of Louisiana type hot sauce on one on the drum sticks, the food was not spicy. No wonder the inflation stats are so high. Both order combined couldn't have more than $3.5 of food, meaning cost of goods sold were no more 16%.

That's a huge profit margin to cover profit and overhead. Wait staff were disinterested, making me wait while he talked to his colleague and took a phone call.

Popeyes used to be my goto place for a "quality" chicken meal. Not anymore.

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Cons:
  • Chicken product
  • Price gouging
  • The

Preferred solution: Stop price gouging

User's recommendation: Look elsewhere! There are many quality chicken places in DFW.

Jim P Awd

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Disrespected

Popeyes Louisiana Kitchen - Disrespected
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My name is Jim Pruitt and I came into a popeye's restaurant store number 11977 the address is 1705 ridge station court Capitol Heights Maryland 20743. I was being served by a young lady named Kennedy post number 11 no 10074 She told me I had to wait a few minutes for the other 2 apple pies and there'd been waiting seriously since about 25 after 7 Notice that the young man had took my order that she had put over the warmer for me after I asked her to do it and gave it to another customer.

They only had 2 applies but some would be up very shortly 2 Apple pies. Societh Mr Kennedy asked me if I could wait I said yes. And when the pies were coming up drive through took all of the pies because the front I guess registered did not say anything about that they needed any pause so I had to wait in additionalFor new pies. Began to speak with the young lady who was making the pies and she apologized you know she didn't know because no one told her.

In the midst of me having a conversation with her this young man came up in my face rudely and started telling me how I should talk to the young lady which I wasn't being rude to I was talking loud because we were talking to each other across the room. And I asked him to please stay out of my conversation because I wasn't talking to him and he consisted to tell me whatever the *** he wanted to tell me I wanted to reach over-the-counter and knock him the *** out. The 7 and I've grown past that. Then he proceeded to tell me if I don't shut my mouth that he'll put me out right now and I won't get anything.

Young lady from drive through explained to me that no one told her so that's why she took she apologized. Yes came up to me and said just give me 6 minutes and I'll take care of what she did in less than 6 minutes and she apologized. This little young man. Nothing to me but what did that I've received enough to sell them anything cause I don't wanna talk to you.

Gotta go get the young man's name so you know who he isAfter I waited till 733 to get my pies there's no more shrimps cause I first I ordered at 709 a Tackle box with macaroni and cheese. But there is no Mac and there's no shrimp it's got to wait for them to recoup the shrimp. I just went to ask the young man what his name was I can put him on this report, At times and he ignored me all 4 or5 times. So I asked miss Holloway what was his name,, Tell me he is supposed to tell me.

Though I thought maybe he didn't hear me I know I was loud enough but I just wanted to make sure so I walked over to him and asked him again what is your name you just ignored me. The level of disrespect astronomical. It's chow I don't know if the manager or not working for you you might want to rethink that. Been 25 and he jumped in my face like he did this would have been a very different conversation.

It's trying to find out who I Am and WHY the *** I beat the *** out of you employee. You need to fix it thank you I wait for your reply.

Here below here's a picture of them. I just received my order about 5 minutes ago.

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Preferred solution: Retrain don't Don't fire. Make this a teaching moment for nowAs you'll see my face again you will remember.

2 comments
Lamontae Pmf

If you wanted to attack him you have anger issues. GET HELP before you hurt someone. HE DOES NOT NEED TO TELL YOU HIS NAME.

Teandre Tvc
reply icon Replying to comment of Lamontae Pmf

Not to mention he was harassing his coworker. Glad the man stood up to this nasty man.

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Lakesha B Vns

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Verified Reviewer
| map-marker Los Angeles, California

Food poisoning

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I have experienced many different establishments; this one particularly. I have had bad food. I'm currently taking antibiotics and other medication to accommodate the severity. Please have someone in Claims contact me ASAP. Thanks.
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Loss:
$15
Pros:
  • Employees
Cons:
  • Customers

Preferred solution: Pain& suffering.connect with claims

Amanda M Hho

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Verified Reviewer
| map-marker Bayonne, New Jersey

Unprofessional/ Damaged Food

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Popeyes Louisiana Kitchen - Unprofessional/ Damaged Food
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I placed a food order through my app. Went to pick up my food through the drive thru ,line was long so I wasnt able to check my food there , came home to find out I was missing my 3 pieces of tenders I ordered .

I drove back to Popeyes went inside and was greeted with a what are you here for I proceeded to explain what was wrong she then replied all this for 3 tenders ? I also over heard her speaking with a mother employee stating you will be mad if I threw this on the floor talking about someone elses order . I received my tenders I asked for some sauce and was told there wasnt any ,and I just left . I got home (now all my food was cold) i separated dishes for my family just to find out the chicken (most of them were very pink and red inside ) along with my 3 piece tenders being extremely small.

I felt the need to write because the service was just not acceptable and the food as well. I know now I will Never go back to that location.

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Loss:
$28

Preferred solution: Full refund

User's recommendation: Do not go to this location

3 comments
Guest

so what you're saying is you should have cooked dinner at home and avoided this?

Teandre Tvc

RETURN IT.

Teandre Tvc

RETURN IT.

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Lakesha B Vns

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Verified Reviewer
| map-marker Los Angeles, California

Food poisoning

Popeyes Louisiana Kitchen - Food poisoning
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I bought food at Popeyes on 103/Compton Ave, Los Angeles, California, 90002, and had stomach cramps, diarrhea, vomiting, hot sweats, and a headache. I went to the doctor and I'm taking antibiotics and other medications for one week. I feel terrible.
View full review
Loss:
$15
Pros:
  • Employees
Cons:
  • Customers

Preferred solution: Insurance Compensation.

User's recommendation: Do not eat at Popeyes Chicken on East103rd Compton Ave LA CA 90002

Lakesha B Vns

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Verified Reviewer
| map-marker Los Angeles, California

Food poison

Popeyes Louisiana Kitchen - Food poison
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Food poisoning. They have roaches, rats, flies, and gnats. They have homeless people loitering in the lobby and restroom area.
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Loss:
$15
Pros:
  • Employees
Cons:
  • Customers

Preferred solution: Insurance Compensation.

User's recommendation: Do Not Eat at Popeyes Chicken on 103/Compton Ave Los Angeles California 90002

Carolyn C Dws

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Verified Reviewer
| map-marker Munroe Falls, Ohio

Brutally Assaulted

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Popeyes Louisiana Kitchen - Brutally Assaulted
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On March 26 2024 I was brutally attacked by all the Popeyes employees and the manager. I was hit in the head with a phone by the manager, choked, kicked on the mouth, and my glasses were damaged. I have not heard anything from the restaurant owner. Also I have filed a police report.
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User's recommendation: DONT VISIT THIS LOCATION

AN C Amj

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Verified Reviewer
| map-marker Belleville, Illinois

Where's my $$ change?

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Popeyes Louisiana Kitchen - Where's my $$ change?

Paid $20 cash for a meal that cost $13.78 with tax included in this amount. Was only given $6.00 back.

Knowing some coin should be coming my way and verifying the receipt said $6.22 should be given back to me, I asked the cashier for the .22 cents. A manager was then brought to the window who told me "SHE TOLD YOU WE ARE ONLY ACCEPTING EXACT CHANGE!" I disagreed. No- it was never said to me, nor was it posted anywhere. The manager double down: "I WAS WEARING THE HEADSET AND I HEARD HER TELL YOU IT WAS EXACT CHANGE ONLY."

At this point I wasn't going to cause a scene over .22 cents, so I drove away.

But this was NEVER said, and the receipt shows I should have gotten the .22 cents with the $6. Where is the change going? And if it's exact change, those before me, who would have paid in exact change, would have given coins. So, they have coins to give back.

So again, where is the money?

The receipt implies they are giving the change back to the customer, but this store did NOT. My receipt info: Sat May 04 2024 05.08 PM T=10L I=5 C=513030 Popeyes #13675

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Connie T Alb

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Verified Reviewer
| map-marker Jackson, Tennessee

Pissed off customer

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Popeyes Louisiana Kitchen - Pissed off customer
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Please contact me because it is to much to text. My visit was totally ridiculous and the staff was so unprofessional and my food was all wrong and not fresh and I waited close to one hour they ask me to pull up and they would bring my food out but never did. So I backed up once he window was clear and they said they forgot me and then proceeded to through my food together and all my beans wasted in the bag and all over the fries and strips I can explain more please call
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Loss:
$19

Preferred solution: Full refund

User's recommendation: Don’t go to Popeyes on south royal Jackson tn

Terry M Aye

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Verified Reviewer
| map-marker Gray, Louisiana

I want my correct order the way I say it the first time.

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Popeyes Louisiana Kitchen - I want my correct order the way I say it the first time.
Popeyes Louisiana Kitchen - I want my correct order the way I say it the first time. - Image 2
I asked for mild chicken and when I get home and bite into it SPICY. Not what I ordered. Called NO answer. Just take the order correctly and fill the order to customers request the first time.
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Loss:
$12
Pros:
  • On my route home from work
Cons:
  • Got the order wrong

Preferred solution: Correct my order

User's recommendation: Only if they verify the chicken is correct at the window before driving off.

DARNELL P Mjr

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I ordered a two can dinner spicy

Popeyes Louisiana Kitchen - I ordered a two can dinner spicy
Popeyes Louisiana Kitchen - I ordered a two can dinner spicy - Image 2
The chicken was half cooked an dry out this unacceptable to service to anyone they dont care about the customers at all no one should be subject to this type of behavior coming from an big name food company as Popeyes this gives them a bad reputation an the manager should have a better understanding
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Pros:
  • Have to do better

Preferred solution: Full refund

User's recommendation: This is unacceptable to service to anyone

1 comment
Guest

Did you return the "horrific" food and request a refund, or you ate it, enjoyed it, but want your money back. If you're looking for a free meal, try a soup kitchen

Michael B Xsq

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Verified Reviewer
| map-marker Montgomery, Alabama

I had bad experience with service at the popeye location on Eastern Blvd the hold staff was very rude and wouldn't not give me a manager name and refused to give me district manager number and contact

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Popeyes Louisiana Kitchen - I had bad experience with service at the popeye location on Eastern...
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I had a issues with my service at the popeye on Eastern Blvd in Montgomery I have sent a complaint it been a week I haven't heard anything from anyone yet
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Loss:
$30
Pros:
  • Need to train there staff better customer service
Cons:
  • Really bad customer service including the management staff

Preferred solution: Full refund

User's recommendation: I wouldn't not recommend to further customer do to the bad service I had and no one is trying to help with the issue

robert m Pcu

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Verified Reviewer
| map-marker Toronto, Ontario

Store visit May 12 4:15pm PST

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Popeyes Louisiana Kitchen - Store visit May 12 4:15pm PST

I went to your location in Reno, Nevada. I ordered a bunch of chicken and requested one of each of the sauces. Some we had not tried before. However, an employee informed me that I could only have two sauces in total. Is this how you run things? Are you denying a few extra sauces for a somewhat large chicken order? If this is the level of greed we're going to get from Popeye's, then let me know. I'll pass it on. If I receive no response, I'll pass that on too. I'd prefer to buy chicken and fish from Long John Silver's and drown it in malt vinegar. A good honey mustard with chicken tenders, I will smother my chicken in it. Condiments are nothing to you guys or other fast food companies, so why are you are being so stingy with them? Just another reason to avoid Popeye's like Burger King, Jack in the Box, In and Out, amongst a few other places. However, those other places are just gross anyway, even before they hired different employees. Also, when did you stop serving green beans? Goodbye?

I was order number 29. It was at Popeye's store number 11556. The rewards code, which is only on the receipt, is 65215-1****-225**-******. Would you like a photo through email?

Not to mention, the chicken tenders were tiny considering the price. A total rip-off!

View full review
Pros:
  • Lrg beans and rice good price
Cons:
  • Tiny chicken tenders total ripoff

Preferred solution: Free 5 piece of bigger tenders, or MORE SAUCE. 2 is pathetic. List of addresses is beyond wrong. It happened at 3500 S. Virginia street. Reno, NV

User's recommendation: Be cautious on what you order

1 comment
Guest

What's a "bunch of chicken"? They told you two, you're just not happy with the answer. Why sould they give you free chicken?

Jerry F Wfk

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Verified Reviewer
| map-marker Chicago, Illinois

Terrible food and service

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Popeyes Louisiana Kitchen - Terrible food and service
Updated by user Mar 19, 2024

After complaining over the telephone we were hung up on by the lady in the kitchen I merely asked her to look in the pot she could see for herself how watered down the beans were as of today's date we have not been called no apologies made no refunds given nothing has...

Original review Mar 19, 2024
Me and my wife went for lunch at Popeyes on 87th and Stony Island in Chicago Illinois when we got there there was only two or three people in the store but we nonetheless went it took us almost a half hour to get our meal and there were only four people in with two or three people out in the parking area when we went in ordered our meal which was 12 piece ghost pepper chicken two piece White but we had to change that to a regular two-piece because there was no spicy when I asked her for the the meal with the beans and rice she gave it to us we got in the car we left and when we got home we opened everything up and the beans and rice were like water there was no beans or rice hardly in there it was all liquid like the whole thing was liquid when I opened the top everything spilled slushed around and spilled the lady we called her back about it I told her she said well can you bring it in for us to see it I said well you don't we don't have to because we just left there and it should still be on the pot there the beans and rice can you just look in the pot and see it you know why do I have to bring it in to show you and saying that she hung the phone up without saying another word so I don't know what was going on with her today but she was a terrible customer service person and not the less but you don't give people less than standard food and hopes that they come back I'm very upset about it and the fact that the lady didn't even take care of us at all it really makes me upset I won't be returning there either...
View full review
Loss:
$12
Pros:
  • Spicy chicken is good
Cons:
  • Poor customer service not getting what you ordered

Preferred solution: Full refund

User's recommendation: This is the sixth time me and my wife have had problems with this location 87th and Stony Island in Chicago Illinois the first time was bad customer service yelling and screaming saying we don't need we we don't have to serve you it's merely because the lady gave me the wrong she gave me Sriracha chicken instead of the ghost pepper chicken but she didn't understand that I was complaining about the the sriracha sauce I only wanted the chicken without the ghost pepper just the ghost pepper chicken

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