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Service Complaint

Popeyes Louisiana Kitchen - Service Complaint
On May 28, 2023, I purchased food from your store at 14920 Tamiami Trail in North Port FL, 34287. When I arrived home I found out that I did not receive everything I had paid for. I did not return immediately because I knew the food I had would get cold and would not be replaced. After I finished eating, I went back to the store to get a refund for the item (coleslaw- $3.59) that I did not receive. The manager (Eric) refused to refund my money. His reasoning was, he needed the product back in order to refund my money. My question to him was, how can I return an item I never got. All I want is a refund of the money I spent. He also informed me that corporate policy would not allow him to refund my money. It would appear to me that customer satisfaction would override corporate policy after looking at all of the negative reviews this store has gotten. As someone who has worked in a Ritz Carlton, I know customer service overrides corporate policy. Attention to this matter would be greatly appreciated. Thank you User's recommendation: Stay away
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ID
#4627711 Review #4627711 is a subjective opinion of poster.
Location
Port Charlotte, Florida
Cons
  • Poor service by male manager
Loss
$4
Preferred solution
Full refund

Didn't get the items that paid fo and the worker was rude.

Popeyes Louisiana Kitchen - Didn't get the items that paid fo and the worker was rude.
I ordered a 2-piece chicken combo with re beans and rice. I did not get my red beans and rice so I called back to the Popeyes in Laurel,Ms on Leontyne Boulevard. When I asked the manager on the phone can I come back tomorrow and pick up myRBs she saidOh well and hung up on my face. I want a full refund for her rudeness.
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ID
#4645588 Review #4645588 is a subjective opinion of poster.
Location
Laurel, Mississippi

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They denied my service

They were rude said that they could only sell me raspberry biscuits it was cause we were 15 minutes before they closed talked to a lady last night and she told me that they would send me vouchers and didnt ask my address or anything so I would like to receive the vouchers that they told me I would get for the horrible the service

User's recommendation: Not to go to Popeyes in Elmira county rd 64.

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ID
#4642884 Review #4642884 is a subjective opinion of poster.
Location
Horseheads, New York
Cons
  • Food was ice cold hard as a rock then refused our service yesterday
Loss
$26
Preferred solution
Full refund

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New Reviewer

Disappointed that the popeyes here stopped serving fried chicken livers.