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Popeyes Louisiana Kitchen

Popeyes Louisiana Kitchen

www.popeyes.com
What is your customer experience with Popeyes Louisiana Kitchen?

Popeyes Louisiana Kitchen Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Popeyes Louisiana Kitchen has 1.9 star rating based on 4557 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Popeyes Louisiana Kitchen to a friend or colleague.

  • Rating Distribution
  • Pros: Good food, Good chicken, Great food.
    Cons: Customer service, Poor customer service, Bad customer service.

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Top Popeyes Louisiana Kitchen Reviews

Positive Review

"Missing items and old food"

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The response back was so fast in communication was great also was giving a 10$ coupon order again from Popeyes in that experience was good food was very fresh...

Critical Review

"Biggest piece of *** in this country cannot contact anyone manager is a ***"

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Never have anything advertised, went I and told them I would give them 10.00 for 5 pieces of chicken they had no sides, 25 pounds of chicken they were going to...

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Featured
Mellanie C Bqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chesapeake, Virginia

Manager at 100 DEABUAUN Loop, Chesapeake, VA

Popeyes Louisiana Kitchen - Manager at 100 DEABUAUN Loop, Chesapeake, VA
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The manager, or GM, Shakira T, was extremely rude when I came to the store to pick up a DoorDash order. I suspect she might be involved in drug use because her behavior was erratic.

The right-side door was locked so we used the drive-through at 11 AM on Saturday, December 21, and she was extremely rude. Despite our civil greeting, she responded rudely. The drive-through was empty, as was the store, yet she instructed us to use another door and questioned our thought process. I asked her for her name - she identified herself as Shakira T.

The DoorDash order I had was for a gentleman named Eric T. She confirmed the order was ready but refused to give it to me because I asked for her name, telling me to get out of the store. She also said someone else would pick it up. She then told an African-American male associate not to give me the order and walked off to the back of the restaurant with her food.

I've never been disrespected like this in my life. As a God-loving person who moved from California, originally from North Carolina, I've never eaten at a Popeyes before. But after this incident, I don't think I ever will. It was undeniably the most 'ratchet' experience I've had.

This occurred at the Popeyes located at 100 Deabun Loop in Chesapeake, Virginia. Please, I implore you, avoid this restaurant - Shakira T was unnecessarily aggressive.

View full review
Loss:
$50

Preferred solution: Apology

User's recommendation: if the manager or GM black lady named Shakira T, that’s what the name she gave me is working please do not go because it’ll make you act the way she acted and she was unprofessional and didn’t care about any money

11 comments
Guest

It’s always funny when someone describes themselves as God-loving and characterizes their behavior as civil, yet uses terms like ratchet and accuses others of being on drugs. Not very civil or Christian-like of you.

Guest
reply icon Replying to comment of Guest-2628624

Why? You think Christians can't tell the truth about someone?

They are suppose to be demure all the time, just because they are Christian? I consider you thinking THAT to be what's funny.

Guest
reply icon Replying to comment of Guest-2628708

Tell the truth about someone? OP is making assumptions and has no proof. Worse, they are putting those unfounded assumptions out for everyone to see.

Zoee Vzd
reply icon Replying to comment of Guest-2628850

And Christian people don't do that. They don't make up lies. I'm sure if anyone was high it was the OP.

Cyndy Xbn
reply icon Replying to comment of Guest-2628850

The manager needs to see this and sue them.

Zoee Vzd
reply icon Replying to comment of Guest-2628708

They're saying don't bring religion in the complaint. You're being Christian has nothing to do with the complaint.

Zoee Vzd
reply icon Replying to comment of Guest-2628708

Christian people don't lie. The child has no proof that she is using.

The child that posted this is a little liar. Not Christian at all.

They are immature. Besides being Christian has nothing to do with this complaint.

Zoee Vzd
reply icon Replying to comment of Guest-2628624

Yeah

Zoee Vzd
reply icon Replying to comment of Guest-2628624

This person is not Christian or God loving. Christians don't lie.

They have no proof of the employee being high. The OP is childish and a liar.

Cyndy Xbn
reply icon Replying to comment of Guest-2628624

I agree, does not the bible say do not judge and do not falsely testify against the neighbor. What a hypocrite.

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Judy C Occ

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baton Rouge, Louisiana

Complaint

First of all, contacting customers, Ward sums up the whole problem! Apparently, y'all are not concerned about your customers, as was not your manager or cashier at the restaurant on O'Neill Lane near I-12 in Baton Rouge, Louisiana! Please call me if you are truly interested in the situation: 225-281-****, Judy Courtney.

View full review
Loss:
$16
Pros:
  • Good food
Cons:
  • Customer service

Preferred solution: Full refund

James M Leh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

Have been to Popeye's Store #14567 3 times and each time the order is wrong.

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Popeyes Louisiana Kitchen - Have been to Popeye's Store #14567 3 times and each time the...

Have been to Popeye's Store #14567, 4800 West Broad, Richmond VA 3 times and each time the order is wrong. This latest time I ordered 3 Chicken Bacon sandwiches, 2 without mayo or pickles.

What I got was 3 plain Chicken Bacon sandwiches and no cheese on any of them. This particular Popeyes has been around for about a year or so, but hardly see anyone going there. Wonder how that could have happened?

For starters, I walk into the dining room with someone mopping the entire floor with a very wet mop. This is happening during Monday night dinner at around 6:20 p.m.

I slipped on the floor twice although I was walking very carefully and the manager on duty told me to "Be careful". I reminded him I was being careful, but was still slipping on their floor which appeared not to be dirty to begin with. Why is there someone mopping a floor improperly during dinner rush? What a bad idea.

Surely "Wet floor" signs will not relinquish your legal liability against someone hurting themselves due to negligent actions on your part.

Next I go to place order and each time I order an item the cashier interrupts me to ask "Is that all?" This goes on 3 or 4 times ad nauseam and believe it or not he got the order completely correct. He did hand me 3 cups for soda instead of 2 and not really a problem, but shows the employees on hand aren't paying attention to what they are doing.

Also noticed there are items missing on the menu. Why this is the case I do not know.

After receiving food I was asked if I wanted any sauces, but was told the sauces for to go orders aren't necessarily on the menu? Took a guess, but guessed wrong and the associate disappeared into the back to get sauces and then has to go into the back again to get a tray for the drinks I got.

Doesn't anybody stock the shelves anymore before the dinner rush?

Keep in mind I am the only customer in the dinning room with perhaps one car in the drive through. I did notice employees disappearing into the back for some unknown reason. What is going on back there? Is there a roulette wheel for gambling.

If there is, I would like to be part of that since I'm already taking a gamble on Popeyes and have come up short 3 times.

On my way out I slipped on the floor again, and of course, I did not fall, but still ...

Lastly, I'd like to know who the "Brainiac" was who thought it was a good idea not to have a large Popeyes sign that faces perpendicular to the street. All other places along that road has one and that includes the other Popeyes about 3 miles from this location which happens to be a completely different experience. That store located on Chamberlayne Avenue seems to be always busy. They serve it up pretty quick too.

It would seem to me that a new store should have its strongest management and associates working there to ensure the greatest chance of success. That does not seem to be the case for store #14567. There are lots of restaurants and chicken places in Richmond, VA. The competition is pretty high.

One such place is Lee's Chicken around the 2200 block of Broad Street. Have been going there for about 30 years and never had a bad meal. They may have gotten the sides mixed up a handful of times, but we are talking 30 years. I made a mistake not going to them, but wanted to try something different.

Unless Popeyes can entice me to trying them again I will never come back. That is too bad since I think the food is good and the people were nice enough and of course, the place was clean.

Are you sure you don't need better people in marketing and quality control. I have left my email address in case you would like to discuss.

UserX.Unknown@***.com

View full review
Loss:
$3
Pros:
  • Good food and respectful staff
Cons:
  • No green beans
  • Employees not detail oriented
  • Display menu incomplete

Preferred solution: Price reduction

4 comments
Cyndy Xbn
reply icon Replying to comment of Guest-2667351

Well by your spelling and grammar, you seem to be operating on a first grade level. Serioiusly GROW UP CHILD.

Just because someone told you that you are wrong does not mean that they work for the company. Your ASSuming this shows that you operate at a first grade level, so that person is smarter than you are.

Guest
reply icon Replying to comment of Guest-2667351

I'm not the person who initially responded to you, but I do want to point out this is an international consumer complaint and review site. Anyone in the world can see whatever you post about whatever company.

People are allowed to comment. If you did not want comments, you should not have posted to an open public forum.

Guest
reply icon Replying to comment of Guest-2667167

Who are you? Do you work for Popeyes?

Are you part of the decision making process that is ruining an otherwise good establishment? Your statements are a non sequitur. You appear to be operating on a 7th grade intellect.

Do you have a high school diploma? Instead of using your 1st Amendment right to free speech, you may want to seriously consider invoking your 5th Amendment right to remain silent.

Guest

Big Girl you are really petty. That’s okay though.

We know it was just past feeding time. I hope you enjoyed your big sack of food.

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Featured
Valerie L Eob

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Negligence/ Poor Management skill /Disrespect

Popeyes Louisiana Kitchen - Negligence/ Poor Management skill /Disrespect
Popeyes Louisiana Kitchen - Negligence/ Poor Management skill /Disrespect - Image 2
Popeyes Louisiana Kitchen - Negligence/ Poor Management skill /Disrespect - Image 3

I reached out to the store location with 4 unanswered calls. Store #2587@ 3506 Memorial Dr.Decatur GA.

30032 After placing an order of A 3pcs. White an given a 3pc.

Dark while driving my 6yo grandson was chocking on a chicken leg bone that led me to pull over & remove this bloody bone as I asked daughter to take him to Urgent care@ approximately 1:45 PM while I continual making calls to 404-289-**** to no avail No answer upon return to the store I was able to finally reach the supervisor trying to explainto be mocked by another worker saying people be having a bad day which was rude & the two insulting my character on such disgraceful and could be litigated. Now after googling Popeyes I reached out to Popeyes 877-767-**** &awaiting a 24 -48 hour turn around which incident occurred 2-16-2025 order & would like to speak with A live person & an apology from both involved DEI or whatever this matter is Unexceptional # 631

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1 comment
Robel Iij

Chicken couldn't have been that bad because instead of asking for a refund she got more chicken from the same restaurant that her grandbaby just ate an choked on a bloody chicken bone make it make sense. Definitely not giving someone a second chance to give me or my family salmonella or nothing like that or risking anybody choking again

Kwame W Htv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harrison, Ohio

The Popeyes on Salem ave in Dayton Ohio is horrible and the just reopened not to long ago

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Popeyes Louisiana Kitchen - The Popeyes on Salem ave in Dayton Ohio is horrible and the...
Popeyes Louisiana Kitchen - The Popeyes on Salem ave in Dayton Ohio is horrible... - Image 2

I did a mobile order and they made me get out of my car and come in and just stand there for 10 minutes me asking for help and the manager and staff steady taking orders like Im not even standing there or like kevin didnt ask me to get out the car and come in ok then I finally get my food without my tea so Im still standing there asking for help so I go outside get in my car and drive back around to the customer pick up window and tell kevin I was standing there and yall keep ignoring me so he just gave me a look like ole well so I said I ordered sweet tea and yall dont have any in the lobby so he took my cup Im consistently saying no ice he steady pouring ice in my drink remind you I already stood in line over ten minutes without a single person inside the but me so he gives my drink back I simply hand it back a raise my voice a little louder No ice and thank you he snatched the cup and put tea and slammed the window like its my fault hes working fast food

View full review
Loss:
$17
Pros:
  • Had fish
Cons:
  • Fish i ordered was spicy when i ordered classic regular fish

Preferred solution: Full refund

2 comments
Guest

Your lack of a proper education makes it hard to understand your post.

Wafa Rxc

Well unlike you at least he is working. I doubt you are because no one would hire someone who has not passed the first grade, and judging from your English, you failed first grade. If you want a refund RETURN THE FOOD.

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BROOKE N Ngw

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Verified Reviewer
| map-marker Charlotte, North Carolina

Complaint - Charlotte NC

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Popeyes Louisiana Kitchen - Complaint - Charlotte NC
Popeyes Louisiana Kitchen - Complaint - Charlotte NC - Image 2
Popeyes Louisiana Kitchen - Complaint - Charlotte NC - Image 3

To whom it may concern:

I went to the Popeyes drive-thru on 1729 Sardis Rd N, Charlotte, NC 28270 (Galleria Blvd) and was told to come inside because they weren't taking orders at the drive-thru. When I went in, I saw a baseball team that had just finished ordering, and I realized why they directed us inside—there were only two employees working. I completely understood and was fine with waiting.

I ordered two chicken sandwiches, one spicy sandwich (requested without pickles, but all had pickles), a Ghost Pepper sandwich, a three-piece chicken meal with mac and cheese, and large Cajun fries. I waited exactly 55 minutes inside the lobby before receiving my food. When I got home, I realized the Ghost Pepper sandwich was missing, and instead of a three-piece meal, I was given chicken strips with a barely filled mac and cheese. I also wasn't given a receipt.

I called the store, but in the middle of explaining my issue, the manager hung up on me. I called back three times, and he didn't answer. On the fourth call, he finally picked up, but he was extremely rude and dismissive. He didn't care that I had waited 55 minutes with three kids. When I asked for the contact information of someone above him, he gave me a non-working number (980-307-****, supposedly for Tracy). At that point, I realized he had deliberately given me false information.

He said his name was TJ, but I doubt that's even true. Is this the kind of treatment Popeyes offers? He was not only rude to me but also made comments to a baseball coach who had returned his shrimp meal because it was undercooked and cold. How does someone like this even get a manager position?

View full review
Loss:
$52
Pros:
  • No pros at all
Cons:
  • Only cons

Preferred solution: Full refund

4 comments
Guest
reply icon Replying to comment of Guest-2676021

I don’t think the initial comment is meant to absolve the employees and shift blame to OP. It is a suggestion for maybe what could have been done and a recommendation for the future. Your comment is nothing more than a dream world scenario where perfect employees follow a training manual 100% of the time.

Guest
reply icon Replying to comment of Guest-2676011

Even with only two employees handling orders, they should still ensure accuracy. Orders shouldn’t be prepared blindly—they should be checked against the receipt. Being short-staffed is not an excuse for getting orders wrong.

Guest

You know you should have checked your order before leaving, especially since you saw there were 2 employees dealing with a lot of customers. Since you waited till you were home, you should have repacked all the food up and returned it to the store for a refund or replacement. Calling is useless as missing food cannot be teleported through a phone.

Wafa Rxc

If you want a refund. RETURN THE FOOD. I have a feeling he hung up on you due to your own rudeness.

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Michael V Whx

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Verified Reviewer

Popeyes on coffee road in Modesto CA customer service is horrible

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Popeyes Louisiana Kitchen - Popeyes on coffee road in Modesto CA customer service is...

To whom it may concern,

I'm taking my time to write this because I'm genuinely disappointed in this specific Popeyes Chicken on Coffee Road. Today is 02/18/25, at 7:23 p.m., order #79, and I ordered online to pick up, hoping my food would be ready. My app told me that it would be ready by 6:30 p.m., and I waited till 7. Not only did I have to wait, but I also saw people in the drive-thru getting their food before I did, and they had much larger orders. When I got my food, the order was short of a 6 pc lemon pepper wings, and the spicy chicken sandwich was all over the bag. They threw my two orders of fries directly into the to-go bag, scattering them all over the place. Keep in mind, I live across town and wanted to call them to replace my order the next time I drove by there. Sure enough, I called them five times, and they don't have an answering machine and it goes straight to a busy tone after a few rings. This place represents a significant disappointment in customer service, and I highly recommend anyone who likes Popeyes, to go to another location. This is not the first or the second time this has happened to me, and I'm finally throwing in the towel at this place. I'm done eating here until they change the management to improve this place. As a customer, we all should know that customer service is paramount, and this place has one of the worst services I've ever dealt with, and California raised fast food wages for these employees just to consistently disrespect us. We work hard for our money, and fast food nowadays isn't cheap. So please Popeyes, do something about this and let us enjoy a meal from time to time.

P.S. I called again, and the Manager, Eva, laughed at me for asking to compensate me for the wrong order as I live across town. She mocked me and hung up for asking to convert my missing order into a meal. I'm very disappointed that I can't have a conventional conversation as a customer with a Manager.

Thanks,

Michael Vu

View full review
Loss:
$34
Pros:
  • Great chicken
Cons:
  • Bad culture
  • Poor customer service
  • Serving old food sometimes

Preferred solution: Apology

User's recommendation: Expect to have your order to be wrong. The manager Eva said, "we are human and will continue to make mistakes". That is not acceptable hearing that from a Popeyes manager

4 comments
Guest
reply icon Replying to comment of Guest-2656102

Nice to know and they should let the customer know before we place these orders to be more transparent

Guest
reply icon Replying to comment of Guest-2656012

I agree 100%. I also don’t understand ordering fast food, driving “across town” to and back, to the extent that the distance discourages you from going back to get the correct order.

Guest

I don't suggest anyone order online for fast food. There is a lag between when your order is placed and when they see it and if the are busy, they might not be checking for pending online orders.

Guest

I'm glad that I'm not the only one.

View more comments (3)
Sherry O Rts

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lexington, Nebraska

*** service and not getting what I ordered

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Contains 1 confidential file for company representatives

I ordered two chicken sandwiches, one spicy one, two large fries, and they usually come in a big box, and two mango lemonades. When I got my food, the girl handed me the lemonades first and one of the lids fell off.

Half of the lemonade spilled into my lap. I made her refill it, and I cleaned myself up. When I got my food, I noticed there were not two large fries. I asked, 'Where is the rest of the food?' They responded, 'You got what you ordered.' I replied, 'No, I did not.

I ordered two large fries.' She looked back at the order and said, 'Well, I put in a small fry and a large fry.' I retorted, 'That's not what you read back to me. I ordered two chicken sandwiches, one spicy, two large fries, and two mango lemonades. That's what you read back to me. So, I am supposed to take whatever you put in and pay for it, even when it's your mix-up.

Why should I have to pay for a large fry again when I ordered it right the first time? I am not paying for a large fry. If you didn't enter it correctly, you knew I ordered large fries and you still entered the wrong information. Are you telling me I have to come in there and enter my own order?' They continued to argue for 30 minutes, so all of my food was cold.

They ended up threatening to call the police. I called the authorities to see if I was in the wrong. They told me: it's not a public matter, I had to deal with the corporate. I had them call the manager and was supposed to call back this morning, but I couldn't get a hold of her.

Instead, they gave me a small portion of fries and said, 'Here are your large fries, now get out of our driveway, or else I will call the cops.' I said that's terrible service and was not leaving until I get a full large fry. Then I noticed that they had called the police, and three sheriffs showed up. I don't know what they told the police, but that is pretty alarming. I didn't get my money back.

They offered to give me my money back, but we paid with a credit card, and I wasn't going to return the food to have them serve it to someone else. Despite them saying the refund would go back on the credit card, considering I live 100 miles away from the store and had a terrible experience, I will probably never return to that store again.

View full review

User's recommendation: My recommendation is to go to a different location and not ever go to the store again because they have poor manager service poor employee service, and do not know how to treat their customers and they cannot take an order right to begin with

1 comment
Zoee Vzd

Okay

Ike D Udo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Myrtle Beach, South Carolina

False advertisement

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Popeyes Louisiana Kitchen - False advertisement

Not going to keep going through this. I sent the email attached with my picture showing that they are advertising it in the window at the location on 501 and Seaboard Street, Myrtle Beach, South Carolina.

View full review

User's recommendation: Call before you go to make sure they have what they're advertising on a national scale

Maria B Zkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Uncooked food

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Popeyes Louisiana Kitchen - Uncooked food

I think they need a new manager and better cooks and workers..The restaurant needs to be cleaned theres a very long wait time on your order especially if u in the drive through they take your money and you are pulled around to the front to keep their time down on the windowHaf the time they standing outside smoking gods knows what

View full review
Loss:
$12
Pros:
  • Food is good
Cons:
  • Just need better workers

Preferred solution: Coupon

User's recommendation: Do not go to Popeyes in five points west

jeffrey v Xzu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paramus, New Jersey

Denined active military discount again from sam manger and refusal to service afterwards

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Popeyes Louisiana Kitchen - Denined active military discount again from sam manger and...
Popeyes Louisiana Kitchen - Denined active military discount again from sam... - Image 2
Original review updated Feb 04, 2025

i have been at your 786 rt 17 paramus location many times and have received an active military disc with a smile however when i go in and the manager akash is there he rudely says popeyes doesn't extend any discount to veterans i explained he's the only manager that says such to me and i ordered anyway

i took a picture of the menu screen for pricing reasons and he said "did you take my picture" i laughed and said no why ...he then said i refuse to take your order you get out ..leave..i said even if your in the picture there is no expectation of privacy in public but i would delete for him ..he said again louder you delete and get i i wont serve you

this manager needs a refresher on customer service and the etiquette that goes with it your business just lost money as i wont go there again and yes will tell many of my local veteran friends about him

bit i love your chicken so i hope i here from you on this troubling manner

View full review

Preferred solution: Apology

User's recommendation: do not go there tell your friends and family the manager akash hates veterans

21 comments
Guest

i a wounded disabled and other active military personal local go out of our way to businesses to support them as they support us ..i have done so in many cities states and countries and will keep doing so this issue was not just about the discount but the rude and unprofessional way the manager responded period to those ignorant trolls ..out there ...lol get a life

Guest

Tayshaun, I was not the one who gave you a thumbs down, obviously if it was me, I would say so. Since you think it was me though, I have now given you a thumbs down, so you should have 2. You're welcome.

Jeffrey V Tka

jeffrey v xzu its cool we all make mistakes ask god and "Tayshaun" lol what a stupid name ...for forgiveness

Guest
reply icon Replying to comment of Jeffrey V Tka

It's a fake name. They have a new name everyday or every other day.

They are a long time troll at this site. They also like to impersonate other people's account names, they project their sick fantasies onto other people and they claim to see IP addresses but have been repeatedly told to post people's IP addresses and of course, they can't do it.

Jeffrey V Tka
reply icon Replying to comment of Guest-2649789

thanks ..i couldn't believe there's people this stupid im squared away

Guest
reply icon Replying to comment of Jeffrey V Tka

Now his name is Doral!

Amaury Qwn
reply icon Replying to comment of Jeffrey V Tka

I like how your English

Amaury Qwn
reply icon Replying to comment of Jeffrey V Tka

I find it ironic that people who can't grasp the English language call others stupid. JEFFREY IS STUPID.

No way is he a veteran. He would fail the English part of applying. Jeffrey is a disgrace to all veterans. He is insulting all veterans by pretending that ge is a vet to get discounts.

He is childish. NO is NOT the SAME as RUDE.

Jeffrey V Tka

you dumb monkey God's gift of hope lol learn to read i am jeffrey v tka the sicko is jeffrey v xzu and jeffrey v xzu its cool we all make mistakes

Donzella Lda
reply icon Replying to comment of Jeffrey V Tka

Huge

Jeffrey V Tka

lol tayshaun hahahh ok sissy God's gift of hope loll do people laugh when you say your name

Jeffrey V Tka
reply icon Replying to comment of Guest-2649671

i understand you completely after about 20 surgeries and being a homeless veteran myself anything helps and is a blessing ,,,the mutts ..you can tell by their names ..are just that mutts blathering ..thank god theirs business and people helping us out ..the others will never understand the losses

Tayshaun Cgr

Telling you something that you don't like is NOT the SAME as RUDE. Grow up.

You are a disgrace to all veterans. You only join to get discounts. Not because you care about your country. The manager did NOTHING wrong.

NO ONE OWES YO AN APOLOGY. People like you nake true veterans look bad. Yo are not a true veterans. You only enlisted to get discounts.

SHAME ON YOU. I doubt he hates veterans.

He hates spoiled brats like you who only joined to get discounts. He has a right to refuse service to a spoiled entitled man child.

Jeffrey V Tka
reply icon Replying to comment of Tayshaun Cgr

you are a terrible troll but a great ignorant fool if you had any family in the military and clearly you haven't they would be ashamed your such a loser

Tayshaun Cgr

Telling you something that you didn't want to hear is NOT the SAME as RUDE.

Guest

I looked online and under their website it says they do not offer a military discount.

Guest
reply icon Replying to comment of Guest-2649620

thank you for your input... i have been told that by corporate too and it was explained as a franchise that mgr can extent one if they choose to ..it would not bother me except iv received it many times from many managers before there and many other local popeyes also this person also just has a poor attitude and could have easily handled a innocent question in a more diplomatic way ..is my opinion

Tayshaun Cgr
reply icon Replying to comment of Guest-2649630

Okay.

Tayshaun Cgr
reply icon Replying to comment of Guest-2649620

Better be careful ot this manchild will call you rude and say you hate vets and demand an apology. He nay even ASSume you are the manager.

Jeffrey V Tka
reply icon Replying to comment of Tayshaun Cgr

you clearly have had all cowards in your family ..so 0 military huh get a clue

View more comments (20)
Janeil Jjg

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Verified Reviewer
| map-marker Charlotte, North Carolina

Overcharged. Manager hung up in my ear and was very rude

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Popeyes Louisiana Kitchen - Overcharged. Manager hung up in my ear and was very rude

I got two three-piece chicken tenders with fried pickles two strawberry biscuits and two drinks. My bill was 3898.

Im sure that the way this was rung up as the reason that I was charged almost $20 each for three piece chicken strips a strawberry biscuit and a drink. I called the store. The manager was rude. I tried to explain to her that I was not mad I was just trying to get this situation fixed because I couldve went to a steakhouse for a $20 plate and she was not having it.

She hung up in my ear. I do not appreciate this and on top of it. I didnt even get ranch dressing that I had requested the fried pickles wouldnt even But half full in the container.

I need this resolved. I dont mind paying for two three-piece tenders, but not $20 each thank you.

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User's recommendation: Look at your receipt before you leave and don’t expect the manager at the Popeyes store number 12099 to be nice or better yet. Don’t even go to Popeyes if you expect in any kind of reasonable prices or good service.

1 comment
Guest

This doesn't excuse her rudeness (unless you got rude first) but there isn't anything that can be done over the phone. You didn't catch it when you paid for it, so you should have either returned immediately to see about a price adjustment or just let it go. But nothing was going to happen over the phone.

Robert C Lhk

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Verified Reviewer

I was not satisfied with the order could have been better like it usually is

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Popeyes Louisiana Kitchen - I was not satisfied with the order could have been better...

I ordered a family box that was $20. It said in the store they charged me $22.

I ordered four mac and cheese, and then they said one regular mac for $3.99. Then, I ordered two strawberry biscuits for $2.99, which came to $28.98.

I didn't get the regular macaroni cheese, or my two strawberry biscuits, and a chicken one. All that is not great.

View full review
Loss:
$29

Preferred solution: I like to give me another order replace

Mae R Emu

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Verified Reviewer

Missing order

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Popeyes Louisiana Kitchen - Missing order
Popeyes Louisiana Kitchen - Missing order - Image 2

I never received my order, and I have no way of contacting customer support because they are not responding to the chat or phone! Plus, there's no way on the app to cancel my order! Never using this app again.

View full review
Loss:
$19
Pros:
  • Taste is great
Cons:
  • No one to answer phones wont help you in store

Preferred solution: Full refund

Cr H Ift

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Verified Reviewer
| map-marker Las Vegas, Nevada

Terrible service, Dirty kitchen, False advertising

Popeyes Louisiana Kitchen - Terrible service, Dirty kitchen, False advertising
Popeyes Louisiana Kitchen - Terrible service, Dirty kitchen, False advertising - Image 2
Popeyes Louisiana Kitchen - Terrible service, Dirty kitchen, False advertising - Image 3

Hello. We went to the Popeyes in the Treasure Island Casino in Las Vegas on 3/29/25 around 8:30 p.m.

They were out of most things, did not have chicken for a meal, only enough sides for a small, and ran out of regular wings. We ordered a combo and were told after we paid and got the food that biscuits were not included. We asked for two biscuits, but the manager said no. We were also refused sauce.

The manager was very rude. To begin, the cashier did not know how to take our order and seemed very inebriated. It took someone else to come help take our order. After the assistant tried to help us and we agreed on an order, it was then that the manager came up and said no to what we ordered—after we paid.

By this time (it took a while to order since they were out of many items), the line was long and we were rushed off. On top of the shoddy service, the lack of food items, and false advertising, food and trash littered the floor. Choices were limited for us, or we would have gone elsewhere. We expected more from Popeyes for the $42.78 that we paid for 24 wings and two small sides.

Someone needs to know what is happening at this location and hopefully fix it.

The manager seemed to delight in saying no because he could and was not interested in hearing our concerns. We don’t want others to experience this level of dissatisfaction.

View full review
Pros:
  • Normally good food
Cons:
  • Dirty
  • Misleading

User's recommendation: Don’t come here. Go to McDonals down the street-much cleaner and nicer!

3 comments
Guest

Why didn’t you go to McDonald’s to begin with? Your choices were not limited.

They were self-imposed as an afterthought to pad your complaint. If you ordered 24 wings and two small sides, were told “$43 “ and paid it, that’s on you. Your payment signaled your acceptance of the meal’s value.

You got what you deserved. Nothing more, nothing less.

Guest
reply icon Replying to comment of Guest-2674552

No, it doesn’t make sense. For all you observed, criticized and did not like prior to your payment, you handed over $43 anyway. You even mischaracterized your situation as having limited choices as if you weren’t in a huge tourist area with unlimited choices.

Guest

Great questions. But you weren’t in our situation so don’t judge.

And I posted so others could learn from our mistake. Make sense?

View more comments (2)
Janeil Jjg

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Verified Reviewer
| map-marker Charlotte, North Carolina

Severely overcharged for my meal manager hung up in my ear when I called

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Popeyes Louisiana Kitchen - Severely overcharged for my meal manager hung up in my ear...

(2) 3 piece chicken strips with fried pickles two strawberry biscuits, a sweet tea and a pickle lemonade. I was charged $38.98 looking at the receipt.

I understood that it had been rang up wrong so I called the Popeyes in Indian Trail, North Carolina I was very nice.

I had to call two times because I was hung up on the first time the second time I called I tried to explain to the woman that I was not mad. I just needed the money for overcharge, She said that there was nothing that she could do and hung up on again.

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User's recommendation: Don’t go to the Popeyes on Highway 74 in Indian Trail, North Carolina. Their customer service sucks.

Theophlis t

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Verified Reviewer
| map-marker Rock Hill, South Carolina

Complaints food was cold made me sick biscuits was hard and chicken tenders was was nothing but little pieces of breaded call corporate suppose to get back in touch with me never heard nothi

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Popeyes Louisiana Kitchen - Complaints food was cold made me sick biscuits was hard and...
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Popeyes Louisiana Kitchen - Complaints food was cold made me sick biscuits was... - Image 4
Updated by user Mar 21, 2025

Very unsatisfactory

Original review Mar 21, 2025
Talk the manger she told me she not giving my money back and they dont give money back if you order your food on the app so I not eating at no more Popeyes that store on 7302 midlothion turnpike store #10721 and I got sick as a dog and my friends family also got sick and bought Family meal 8pc,4 biscuits and 3 sides and a five pc chicken tender off the app when I went and put Im here every thing mess up I left my phone number 946-212-**** e-mail.Theophist@***.com I talk to the manager Mrs. Smith she told me she not going to re make the order or give me my money back being waiting on corporate office to reach back out never did Im still sick off it this on3/4/2025 it made me and my friends not want to eat at Popeyes no more
View full review
Loss:
$43
Cons:
  • Food never fresh

Preferred solution: Full refund

User's recommendation: Never eat at that Popeyes if you will get sick manager nothing for you or corporate.

1 comment
Guest

If you “talked to the manager” as you say and it was in person with the uneaten food, you deserve a refund. If you have no food left to return or just called on the phone, you are out of luck.

About

Related Companies

Restaurant Brands International, Burger King, Tim Hortons, Popeyes Louisiana Kitchen Canada, Burger King Canada

Summary

Popeyes Louisiana Kitchen is a chain of fast food restaurants all over the world. The first restaurant was opened in the United States, and later Popeyes Louisiana Kitchen were opened in many countries of the world. The company was founded in 1972. Popeyes Louisiana Kitchen menu includes roasted chicken, biscuits, tortillas, roasted baguettes, tenders, and many more. Popeyes is one of the best places to go to satisfy hunger. One of the greatest benefits of Popeyes is that unlike other fast food meals, meals in this restaurant have low level of cholesterol and fats. Popeyes meals will satisfy your hunger and won't harm your health or figure! Popeyes restaurants serve chickens, French fries, mashed potatoes, biscuits and many other fast food dishes.

Popeyes Louisiana Kitchen reviews and complaints

Popeyes Louisiana Kitchen is ranked 91 out of 489 in Fast Food category

Area Served

USA, Canada, Asia

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