Popeyes Louisiana Kitchen

I ordered on popeyes app they gave me the wrong order and refused to correct it plus the chicken was old and dry i asked for all white meat and got all dark

We went to Popeyes in Springboro, Ohio. The first order was overcharged; the 10-piece tenders was $16.99, and we were charged $23.37.

Had that corrected, we were told there would be a 10-minute wait on tenders for our carryout order. While sitting and waiting in the dining room, we were approached and told we were being locked in because the dining room was closing. We finally got our food, which had now exceeded those 10 minutes. We got our order.

The employee didn't know how to unlock the door, so we had to wait while another employee was called. Another customer was trying to get in. He was told, when the door was finally opened for us, that the dining room was closed, to which he responded, 'No problem, I'll go across the street.' Across the street, which, by the way, is KFC. We drove home, which isn’t that far.

Imagine the disappointment when you see your ten tenders are ridiculous in size, looking more like chicken chunks. Continue the disappointment. The tenders we had to wait for were hard and cold. I was super confused about that fact.

It gets better; they were hard, and the first bite was like, 'Where is the chicken?' Popeyes is pricey for families. We were looking forward to our dinner. Oh, and the 4-piece chicken was hard and cold, and the chicken was tough.

It was a terrible, overpriced, disappointing visit. It will be a long time before we try it again.

Today at approximately 12:15pm I arrived at the Popeyes located 7706 Landover Road MD, 20770. I order my food through the drive through.

I order a 2-piece combo and then notice the sign below which said," Life is short "for only $2 more. Upgrade to a large combo and get an extra side + large drink! The cashier advised that the offer I was looking at was not valid, but I could see it, so I am requesting that you honor your advertisement she replied to no. Her English was very limited, and then the other person also did not speak any English.

I said this is a problem you all don't understand what I'm saying.

Then proceeded to the window only to have a man tell me we are not serving you go somewhere else. Not try to solve the problem but blamed me for holding the company to ad that was visible to the public.

I placed an online order and went to pick the order up. The young man at the counter was busy texting and asked me for my name.

He looked down at his phone again to complete his text and did not acknowledge me once I gave him my name. When he finally decided to acknowledge me, he asked me my name again. I gave it to him, and he proceeded to fulfill my order. I brought it to his attention that one of the items that he put together for me was wrong.

He went back and corrected it, and still left it out of the bag. I checked my order and there were certain items missing, and they decided to substitute an item without asking me if I was OK with the substitution. When I went back and requested a partial refund for the items that they did not have available, I'm not sure what he said to the manager because he said it in Spanish, and she came upfront and literally snatched the bag from me and told me she was just going to give me a refund. So I asked her why she had to refund the entire order.

It was for two different people. She rudely said again, 'I'm just going to return your money to you.' Very unprofessional to say she was the manager on duty. I in turn reported it to Popeyes customer service.

They said someone would contact me within 48 hours, and just as I suspected, I have not gotten a reply yet, and which I don’t. That's the quality of people that we have working in the customer service industry today.